They lost a lifetime customer with me today. Bought an…read moreespresso product with cream at a different store. Too far to be worth driving there for the refund. When I tried it, the cream was soured. Told by customer service that I couldn't receive a refund or store credit because this store doesn't carry that particular product. I was a club member. I will never frequent a Total Wine store again in my life. I will choose a store that guarantees their product. I get to choose where I spend my money. Way to go Total Wine. I will spread the word among my family and friends as well.

Go see Tom in the wine department. His knowledge and expertise with wine hands down makes him my…read morefavorite employee of any store in Fort Worth. He's a hidden gem. And no I'm not his relative or friend. Ha!

I tolerate the cavernous, slightly dark and somewhat depressing, typically fairly empty aisles of…read moreGoody Goody simply for the proximity it offers to my home. However, today's visit has prompted me to make the slightly longer drive to Total Wines in the future for a totally (pun intended - ha!) different experience - friendly helpful service, bustling activity, tastings, seemingly happy customers, etc. Today I purchased over $500, including 6 bottles of (somewhat pricey) wine which according to all the signage would provide a 10% discount on said wine. I actually left the store and returned when I realized that I hadn't received that discount. Alas, I was told by two young saleswomen that the wine I selected was not eligible for that promotion, "only wines whose prices end in .99" (I kid you not). They asked if I wanted to return the entire order and go pick different wine that would be eligible. By that time, I was NOT happy and I managed to get out the door while maintaining my calm cool composure (LOL). I simply suggested their signage was misleading and perhaps they could improve in that regard. I told my husband when I got home that was the last time I will shop there.

Always good service and typical prices. My husband likes Mezcal and we do feel they have a good…read moreselection to choose from. They do offer a bottle club for discounts after each purchase.

Friendly staff always helpful. They have a great variety of items to select from and all at great…read moreprices. Definitely recommend you visit this establishment.

Excellent choices of liquor and outstanding service! My go to place every weekend! the Highly…read morerecommended.

Always a friendly face and positive attitude from employees! They maintain a clean and organized…read morestore and always carry the best options!

My family and I have been loyal customers of Fossil Creek Liquor for years, but after our recent…read moreexperiences, we will no longer be returning. The store recently added a sign stating IDs are required to enter. The first time I came alone and tried to show my ID, I was told it wasn't needed -- that the sign was only due to groups of teenagers entering the store. However, the next time my husband, his sister, and a friend went, my sister-in-law was refused entry because she did not have her ID. I have shopped at many liquor stores, including Total Wine, with family members of various ages and this has never been a problem -- being in the store is not the same as purchasing alcohol. After returning with my sister-in-law and cousin, we were allowed inside but were met with rude comments about needing ID to make a purchase. During that same visit, multiple other customers entered the store without being stopped or reminded of the policy. It was hard not to feel singled out, and the overall tone from the staff was dismissive and condescending. Policies should be applied consistently and respectfully. Unfortunately, this experience felt discriminatory and unwelcoming. With other options nearby, such as Liquorland down the street, we would much rather support a business that treats customers with fairness and respect.

Not sure what that one bad review was about. I had excellent customer service and a wide array of…read moreproduct at a great value to choose from. From start the finish, Spec's met all my expectations. The store was also very clean, organized, and well maintained. The clerks checking me out were very friendly and personable. Please shop here!

About a month ago at Spec's Liquor Store in Hurst, I witnessed a situation that left a bad…read moreimpression. An employee asked a manager for help, and the manager -- a heavyset gentleman with a beard and longer hair -- responded very rudely, acting irritated that he was being bothered. It was uncomfortable to watch and not how staff should be treated. Unfortunately, I had my own negative interaction with the same manager today. I tried to return a can of vanilla whipped cream that never worked, even though it was fairly expensive. The cashier mentioned that many customers have had problems with this specific item and that people return it often. When the manager came over, he spoke in a rude and condescending tone and told me he could not return anything he couldn't resell. When I asked why something defective couldn't be returned, he insisted it was company policy. Based on that, I left and had the cashier throw the item away. Once I got to my car, I checked the Spec's website and saw that their return policy actually allows returns for defective items -- exactly what the cashier had said. I went back inside, showed the manager the policy on the company's own website, and asked for the corporate office number. At that point he sent another manager named Bree, who handled the situation professionally and processed the return. She even said she didn't understand why the item wasn't returned in the first place, since the vanilla whipped cream is a known issue. I appreciate Bree correcting the situation, but the original manager's attitude and refusal to follow the company's policy made what should have been a simple return unnecessarily frustrating.

Very helpful staff members who took the time to help me find what I needed. They ended up not…read morehaving what I needed but was kind enough to order it for me.

I stopped by a few days ago, just to pick up Rao's soups, and Two Good yogurt. As I was heading out…read morevery slowly looking at the fresh produce area l bumped into this sweet, helpful young lady 'Dani', mgr. employee, we were happy to see each other and after giving each a respectful happy salutation. 'Dani' asked me how my stomach was working I said 'so, so'. Dani said let me show you this Prebiotic soda, 'Ollipop prebiotic soda' Dani briefly explained the benefits of this soda ie, Improved Digestion & Regularity: By acting as fuel for your gut microbes, the fiber promotes short-chain fatty acid (SCFA) production, which can reduce inflammation and help prevent . Dani sold me to the benefits explanation of the products and without hesitation I purchased three packs of "Ollipop". After seeing Dani, my cart got filled, with new things for the family to try. I spent a happy day doing my shopping at Sprouts Farmers Market, fortunate to have the expert assistance from Danni. I highly recommend the Sprouts Farmer Market Good Great atmosphere, the personnel is attentive/kind to the customers needs.

This is a great location that has the friendliest employees. It's really clean and organized well…read more Natural Grocers is a niche grocer with a smaller selection of goods than some of the larger stores in the area. They do have great deals if you look for them! Overall, I like this location and visit here often.

I am a member but I mostly purchase supplements and bath/body products since some of the prices are…read morereally high. Even when a product is on sale it is still too much to pay for these days.

Great selection!! Great prices!!! Great location!! Clean and safe!! I love Quik Trip!! They have…read morewhat you want and need!!

Most guys can offer you a Quik Trip. With me, it's more of a long-winded one. But in a good way…read more Sometimes as much as 50% less money than other gas stations, QT is really really nice. Especially this very very busy one by the Stockyards. The girl working here is super ridiculously over-the-top friendly where you feel like she actually wants to be there serving you. The bathrooms are really nice and they have plenty of pumps and it's clean and it's well taken care of. They have a great drink selection including $1 bottles of flavoured water in five or six different fruit flavors which almost nobody has especially not at this price. And check out what my girl wore in here. So yeah.