I like Dr. Garn. Nice guy. He's got a really nice office and his staff is wonderful. Doesn't get 5…read morestars cause I'm not completely satisfied with my glasses and contacts. Things are still a little fuzzy, but was told that was the best they can do for me.

I have been visiting eye doctors for over 50 years. This place is incredible! The office is…read morebeautiful, filled with wonderful people, super friendly, and they work as a team! I had so much fun and every aspect of the business was well thought out and executed to perfection. As a community small business banker, this business gets all the intangibles done right! 10 out of 10 review. Finally, the Doctor/Owner is a consummate professional. EVERY Great small town like CDA needs businesses like this. Thank you!!!

I changed to North Idaho Eye Institute from the one across the street lots more friendly and fast…read moreservice. They noticed I had cataracts now after surgery, which is very easy. I just see without glasses for the first time in 10 years who would have thunk it!

Dr. Allison Granier is the best. I am halfway through cataract surgery with Dr. Granier, and I…read morecouldn't be happier. Great bedside manner, very professional. I recommend her 100%. Tom Logan

BEWARE! GREEDY! (I've witnessed & experienced this on MULTIPLE occasions AND Multiple employees…read moretowards me AND My Partner). They are all in 'cahoots' with one another and will NICKEL & DIME you for EVERY THING! And BEWARE if you are DISABLED and/or on Medicaid (I am NOT on Medicaid; however, My Clients have told me that they are EXTREMELY judgmental and prejudice and biased and outright unethical (Exploitative, etc) regarding Medicaid and/or disabled clients). There's a real JEZEBEL SPIRIT / 'ENERGY' that can be intuitively FELT with those who have KEEN INTUITION looming in this office. The women employees can NOT be Trusted. On another note, the male doctor is EXCELLENT; however, from My PERSONAL Experience with over 10 YEARS at this office (2012-2024), the entire OFFICE is GREEDY, JUDGMENTAL, & EXPLOITATIVE. GO ELSEWHERE! BEWARE! DO NOT RECOMMEND

I've been a patient of Dr. Larry at Eyeguys for years along with my wife and 2 young kids for 8+…read moreyears now. We couldn't be more happy with their team's customer service, their great attitudes and Dr. Larry's care and knowledge. Every pair of RX frames that I've gotten...it's always been such a stress-free experience. They truly are a community-minded service provider. WE love Eyeguys!

Absolutely love coming here. The staff is just so nice and helpful. Since my first appointment a…read morefew years ago I have brought my whole family in to see the same optometrist. My kids also really enjoyed picking out their glasses and as they say "the glasses specialist is awesome"

I have been in and out of many eye centers as I have always had bad vision so I get the gig when…read moreone is good or not so good. These guys are great. Very friendly, on time, expedient with the exam. The doctor was very thorough and didn't seem in a rush. We have finally found a good eye doctor in CDA and it wasn't easy!

Very professional and friendly. In the post-Covid era of sanitizing everything, I admit I felt…read moreguilty trying at least 20 frames before settling on one. The staff was helpful and did not make me feel at all bad for all the work I created for them by touching all those frames.

Tami and Tanya were AMAZING, and saved the day! I was in a tight pinch with my contacts hours…read morebefore a wedding, and they were able to help me. They were SO KIND, SO UNDERSTANDING!! I 100% recommend Shopko Optical for all your "eye needs". We called 10 other stores that shut me down immediately, Tami and Tanya were EXCELLENT from beginning to end! I owe them greatly!! Thank you!

I took my 11-year old son in here based on mostly positive google reviews. The assistant who…read moreperformed the initial eye exam stuff was great, hence two stars. The happiness stopped there. After the tech left we waited in the exam room for nearly THIRTY MINUTES. Then Dr ??? came in. Why don't I know her name? Because she DID NOT INTRODUCE HERSELF, did not apologize for the wait, and just walked in and started the exam. Um. Um. Um...????? She didn't provide any info during or after exam, let alone make any sort of small talk or conversation. I finally asked what his vision was (IE on 20/20 scale). She sighed and had him do some other quick test to determine the answer. Her bedside manner wasn't bad, it was simply nonexistent. It was baffling. Maybe her patients are just cattle moving in and out so she can pay for her new office they're building next door. I wouldn't know - she doesn't talk. Unfortunately we also found out when we went to pick his frames after the bizarre appointment that our Blue Cross vision only covered a select brand of frames. I realize this is not her fault, but worth mentioning that you don't get to peruse the cute frames on display if you have certain insurance parameters. Instead, they pull out a little box from under the counter like a street hustler and show you the dozen or so frames you are allowed to choose from. They weren't cute. I realize this isn't her fault, but perhaps when I made the appointment they could've mentioned it when I told them who our insurance was with. Anyway, that aside, I was incredibly unimpressed with Dr. ??? (female - remember, she didn't introduce herself? Yeah, she didn't introduce herself. Or talk to me. Did I mention that? ;P ) and we will not be back. I personally went to Eye Guys for my own exam and glasses a month later and it was an amazing experience, start to finish. Try them ;)

Came in for a routine eye exam that is covered by my eye insurance. They emphasized I needed to…read moresign document indicating I would pay all charges even if out of pocket that my medical would not cover. I said I was only interested in routine eye exam for glasses. They stated the doctors order additional tests the eye insurance won't cover. I said well if there is a medical problem I will go to my medical doctor who is covered. Had my eye exam. told them I needed glasses to work on my computer. never mentioned progressives which I don't like. order came back as progressive glasses. said I didn't order progressives please refund. they wouldn't. said they would t even refund the difference between progressives and normal glasses. repeated my concern. Apparently doctor too busy that day to discuss even though the waiting room was empty. be cautious folks.

Good experience! The Dr. was great! The exam was comprehensive. The MVP'S are Scottie, Angela and…read moreMaurice! They have a huge selection of eyewear to fit every budget!

I always look for a good deal, so finding America's Best Contacts and Eyeglasses and the great buy…read moreone/get one free for $69 was wonderful! I've purchased glasses from them for several years in different states. The service I've received in the Coeur d'Alene office is by far the best. I believe it's because the manager of the store is so positive. Her employees enjoy their work, and it's obvious it's because of their manager, Angela Flores. It's an upbeat business with helpful employees and a knowledgeable manager that know how to keep people happy. This business deserves an A+++++.

Before finding Dr. Greene and his amazing team, I went to MANY appointments with different…read moreoptometrists trying to get a prescription that could alleviate strain from my binocular vision dysfunction. I seemed to figure out what was wrong with my eyes before my previous optometrists, and they insisted that my prescription could even be too strong. They made me feel like a burden, and often would cut my appointment short to set up another recheck appointment. I eventually got fed up and went to Dr. Greene. His office is not only warm and inviting, but his staff are as well. Their equipment is SO MUCH NICER! It measures everything more quickly and accurately, and to be honest, a lot less stressful. I also like that the equipment can take photos which can be saved to your chart as a visual timeline of your eye health instead of relying on written notes alone. because the equipment measures your eyes, you don't ever have to worry about someone stabbing you in the eye or blowing air until your eyes are crusty. you also don't need those eye drops that burn your eyes. while having the best experience I've ever had at an eye exam office, I was also validated by the staff that listened to my stories of previous experiences and was met with reactions that co firmed I wasn't just crazy or wrong about my need for a prism prescription. Dr. Greene explained everything clearly to me and I never felt rushed through my exam at any time. And he's nice! I can just tell he's a great guy, a family man that loves what he does for them and his community. I opted for a pair of neurolens glasses, which came with its own VR headset made to measure your eyes movements and focus. But even after the machine suggested a prescription, Dr. Greene double checked manually to confirm it. My last Dr. used old school prism blocks in a wood storage box, which didn't help at all. Dr. Greene actually had the lenses to put into his equipment to make it as smooth of an experience as someone with mild nearsightedness. When I went to pick out some frames, I tried a new shape and material over what I would usually wear to try something new. After a couple weeks, I contacted the office asking if I could replace the frames with a style I usually wear, as the ones I initially chose kept sliding down my nose from being too heavy on my face, as well as hurting my ears. They replaced them for free, and took only two weeks. They even let me keep the first pair until the second pair came in. Next time I definitely want to see about contact fitting since they offer dry eye treatments. maybe now I can wear contacts when I want to!

Update: The owner Melanie commented on my yelp asking me to reach out but the email doesn't work…read more Nothing has been resolved. Melanie reassured me the email is working but I'm still getting the same message that says, "this email does not exist." She gave me a number to call on Monday when they're open. I shared a photo below of the weird message she left underneath this review. "If this is a legitimate complaint, you WILL reach out." Well I've tried to email the email Melanie provided to me multiple times and it still doesn't exist. So I will be calling this number to see if this situation gets resolved. I will update this post as the situation continues because this will happen to someone else and you will be talked to just like this. If the manager talks to customers like this online, I can understand why the staff is disrespectful as well. It makes me uncomfortable that the manager is questioned whether my complaint is legitimate or not when I have shared the complete sequence of events I experienced that month. And I will be posting all screenshots of proof so that no one has to go through this traumatic experience the same way. This is completely unprofessional and inappropriate.

Two years of great service. Front desk to everyone. I receive some eye glass work from the VA but I…read moreget my prescriptions here. I highly recommend. 5 stars. Easy parking.

I've visited this office twice. My first visit was fairly typical for a new patient; however, they…read moreconducted an eye test that was not covered by my insurance--and failed to inform me of that beforehand. I found it odd that this wasn't disclosed, whether by oversight or intention. During my most recent visit, I requested to opt out of that same eye test due to it not being covered. I was informed that if I declined, the doctors would not see me and I would be charged as a no-show. This policy was never clearly communicated, which I found both surprising and misleading. Another issue arose when I needed a new prescription but wanted to keep my existing frames. I was told there would be a handling fee. This was a first for me--I've never encountered a handling fee simply for using my own frames. While my insurance does cover part of the cost for new frames with a prescription change, I prefer to reuse my current frames to save money, especially since I have multiple pairs including sunglasses and computer glasses. The staff's communication left a lot to be desired. When I raised my concerns, I was told, "You are more than welcome to see another provider in town; we are not forcing you to stay here." They're right--and I will be doing just that. Hopefully the doctors see there is an issue with their staff and communication.

Very poor customer service. Half the time their phones don't work, and if you do get to talk to…read moresomeone, it does not ever go well. I needed a referral to another doctor for cataract surgery and they would not send it out unless I came in and signed for it. I live over 40 miles away and wanted to do it by email. They would not do it. Keep saying I have to come in and sign. I now want my own records sent to me and they WILL NOT DO IT!!! If I am to pay over $400, I want my records sent to me. If I have to come in and sign for them, then they had better be given to me at the time I am there. If they do not like what you say over phone, then they hang up on you. Very unprofessional and some of the worst customer service I have ever received.

I had issues with America's Best and there optometrist and ended up going to Dr.Lindauer and he…read morelistened to my problems and sent me home with the right pair of contacts that are now comfortable to wear. He was courteous and listening. Can't rave enough.