I'm currently doing a bathroom remodel. I visited the store and bought several items for the…read moreremodel. Told Thom my time line and i want to make sure the tub would be here in a reasonable time frame. He told me a week and a half. I ordered the tub on 2/14 and it's now 3/11 and no tub. The daughter told me a different story that all the tubs from that brand are made to order and take 3-4 weeks! That it's set to ship on 3/13. I don't appreciate being lied to and having a 2 week delay on my remodel! We are a family if 4 down to one bathroom.

Phenomenal business - excellent products and GREAT service!…read more First off, as a first-timer, home renovation is super overwhelming. There are so many decisions to make and so many options AND so many stores you can go to...it was hard to know where to start. I'm so, sooo glad I came to Kitchen & Bath Design Center. I'd live to give a HUGE THANK YOU to Gianna who was tirelessly patient with me as I went through the process of finding fixtures, pull handles, faucets, tubs, toilets, etc.. I had no idea what I was doing or what I wanted but Gianna was so patient and so kind. She helped me select and order everything for my two bathrooms and kitchen. She was clear and very communicative about when I could expect my items to be ready for pick-up (an extra challenge with the global supply chain issues). When we hit a snag on just one (of the many) bathroom items I ordered, she and Tom jumped through hoops to accommodate me and fix the problem. So while I hope to never have to renovate anything ever again, if renovations ever are in my future again, I would definitely come back here. I cannot recommend these guys enough! Great family-run business by people who care about their customers AND deliver excellent products. Thank you!!

We have amazing experience working with Stoneville store team…read more We ran into situations with quartzite that were picked up had matching patterns and textures issues, but Ken and team members helped us find quickly alternative options with their patterns stores and got those replaced in time to continue with the fabrication work. Excellent customer support and experience.

Very beautiful Showroom, Great customer service and affordable pricing! They have a great selection…read moreand they will try that extra mile to find what the customer is looking for. I recommend Stoneville 100%

Our experience with Denise at Tileshop was absolutely amazing. She knew the ins and outs of every…read moresingle tile product they had on the show floor. She was kind, easy to talk to and very creative in helping us find what we needed.

Denise Apfelbaum at Tileshop was extremely professional in suggesting tile shapes, colors and…read moredesigns. The showroom offers many possibilities. Denise has very deep experience, and Tileshop provided me with excellent communications as well as prompt and courteous service. In addition to her impressive expertise, I found Denise to be a most patient and caring individual - rare based on my visits to many other tile shops. Denise even recommended that I visit certain competitors before I finally returned to complete my puchase there. The prices are reasonable, and Tileshop promptly credited my account for an unused bag of grout and for unopened boxes of tile, the latter subject to a restocking charge of 25% which I think is reasonable.

My husband and I had an absolutely wonderful experience here! We visited several other stores…read morebeforehand, but no one took the time to explain things as thoroughly as the team here did. The receptionists were incredibly friendly and accommodating, even when we arrived just 10 minutes before closing because we got off work late. Despite our profuse apologies for coming so close to closing time, they warmly welcomed us, offered us coffee, and took the time to help us. We returned the following day, and Thy helped us find the perfect flooring. She was patient, knowledgeable, and thorough throughout the entire process. Her communication was outstanding, and she made what could have been an overwhelming decision feel easy and stress-free. We also had our flooring delivered to our home, and Quan, our delivery driver, was just as wonderful. As first-time homeowners, we especially appreciated that he took the time to explain different parts of the process to us. Since he is also a contractor, he was able to share valuable insights and tips that helped us better understand what to expect during installation and beyond. We appreciated his friendliness, knowledge, and willingness to educate us! From start to finish, everyone went above and beyond to provide exceptional customer service. We truly had a fantastic experience and look forward to returning as we continue making upgrades to our home. :)

Love this tile/ bathroom kitchen store so much. Found it with a google search and they were open on…read moreSunday. We were greeted right away and offered the best iced Vietnamese coffee while we shopped and designed the small bathroom reno. We were assisted by 3 people, Hailey, Lu and Hong. Shop here. You won't be disappointed.

Really happy with this company. Mike G. was easy to work with and really knowledgeable, install…read morewas smooth and the end product is excellent. Will definitely work with them on our next blinds project, and I highly recommend them.

Can I give 0 stars? Or rate them in the -ve? I had the worst experience with Budget Blinds SJ…read more We are new home owners and the previous owner had ordered the blinds with these guys prior to our home purchase. The blinds were not here yet when we brought the house so we got Mike's number from them as part of the home transfer 1. We called Mike and he responded saying he would come in the afternoon on a specific day, that was the day of our move, we were slightly delayed and so he left the blinds outside our door saying he would come by later to fix them 2. We called /messaged Mike on-and-off for 2 weeks trying to get him to come in. A couple of times he even told us he would come in the afternoon and did not show up 3. Finally I found another number online and called that, his wife picked up and I explained the situation to her. Asking for a date/time when he could come and expressing my frustration. 4. Almost immediately, Mike called me back and SHOUTED on the phone at me! Since when is yelling at a customer good customer service?? He said "its still afternoon (it was 3:30 PM)" - so I said yes, great - I just want a timeframe within which u will come so I can definitely stay home (remember in the past he had said he would come but didn't!). 5. He continued Yelling on the phone at me and even said he was too busy to come today (this is after telling me on text msg that he would show up in the afternoon!) He finally banged the phone down! 6. We called his wife again, this time we were shouting too.. appalled by his behaviour. We asked for a refund . She said she would call us back.. but we are still waiting. 7. it's 6 PM now and we are still waiting

This store is a gem! They have the best customer service and a huge selection of materials to…read morechoose from. My contractor, Jorge, from South Bay Tile, recommended it to me. I can't wait to go back for my upcoming project!

very good selection, excellent, knowledgeable service. and the best prices in the valley for…read morequality products!

I recently purchased two complete Grohe shower sets from Gooder's Supply. In hindsight, I should…read morehave done more research beforehand--these ended up costing more than three times the price of similar options at Costco, where the products are actually Hansgrohe, which is generally considered a higher-end line. That said, I understand this may not be specific to Gooder's Supply, as their pricing seems consistent with standard retail pricing across authorized dealers. The more frustrating issue, however, was the lack of service after the purchase. Once the payment was made, it became very difficult to get any follow-up support. I had a few questions about the products, but unfortunately received no response at all from the sales who sold me the products. Overall, the post-purchase customer service experience was disappointing.

Avoid Gooder at all costs - completely unprofessional design service and zero accountability…read more We paid Gooder for their full-service cabinet design, trusting them to deliver a professional, detail-oriented result. We specifically provided the exact model of our drawer-style microwave early in the design process. What we weren't told--and what any competent designer should have known--is that this microwave can be installed in two ways: 1. Standard installation, where the microwave protrudes past the cabinet face, and 2. Flush mount installation, where it sits seamlessly within the cabinet frame. Gooder never informed us of this critical difference. Their in-store displays were all flush-mounted. The manufacturer's website images also showcase flush installations. Naturally, we assumed that was what we'd get. But when the cabinets arrived and we attempted installation, we realized the microwave could not be flush-mounted with the cabinets as designed. The result? * The microwave juts out awkwardly. * There is a visible gap so large we can literally stick a finger through it. * The aesthetics are terrible, and functionally it also affects the drawer cabinet below. When we contacted Gooder, they took zero responsibility. Their excuse? "You didn't specifically request a flush install." That's unacceptable. We're paying for a design service precisely because we expect the designer to flag critical compatibility details--not for us to study every product image and anticipate these issues ourselves. Even more frustrating, I proactively suggested reasonable fixes--such as modifying the cabinet slightly or adding a trim frame--to salvage the situation. Their response? "Oh, we can't do that." Days later, their so-called "solution" was to send us bigger hinges. Seriously? How would that solve the protruding microwave? What about the drawer underneath? What about the giant gap? It was a completely useless suggestion, showing they had no intention of helping us find a real fix. Summary: * Poor communication * Lack of design expertise * No attention to product compatibility * No ownership when problems arise * Pathetic, non-solutions offered after the fact Gooder was happy to take our money but disappeared the moment an issue came up. This experience was deeply disappointing and incredibly frustrating. Do not waste your time or money here. Go with a company that actually stands behind their service and takes pride in doing things right.

Ali and Aida were very knowledgeable and friendly. Installation went very smoothly. Ali paid a lot…read moreof attention to the details to ensure sure everything was lined up and balanced.

I requested a quote for a whole-house project including more than 15 motorized shades. Icy was very…read moreresponsive at first and asked me to provide detailed window measurements, photos, and other information, which took quite a bit of time to prepare. The owner, Aida, then reached out and asked for more details about our needs, which I provided. After that, communication stopped. We were told she was dealing with family matters and might be slow to respond, which we completely understood. Icy later explained that they needed to wait until the drywall was up before moving forward. We understood, but we wish this had been communicated earlier, as we spent quite a bit of time preparing detailed information before learning that we would need to wait. In the meantime, we contacted other blinds companies, and they were happy to provide preliminary quotes and measurements and were much more responsive. By the time our drywall was completed, we had decided to move forward with another company. I'm giving 2 stars because Icy was responsive at the beginning, but overall, the experience was disappointing. Their other reviews are very positive, so perhaps we just had an unfortunate experience. We ultimately chose another shade company that was more flexible, responsive, and willing to work with us.