After dealing with a long-standing warranty issue with some of my Rohl fixtures via emails and not achieving any results, I finally decided to stop by SplashWorks in Willow Glen in person. As it turned out, the person I had intended to speak with to get things resolved was off that day, and I had the good fortune of meeting Tino instead. What a blessing in disguise! Tino was incredibly polite, courteous, knowledgeable, and genuinely committed to helping. He took the time to understand the situation, immediately took ownership, and followed through every step of the way. Thanks to his efforts, the replacement parts were ordered and delivered, and a matter that had been lingering for quite some time was finally resolved. Thank you, Tino, for turning a frustrating experience into a positive one and restoring my faith. SplashWorks is fortunate to have you on their team, and I highly recommend working with him. read more

Extremely poor customer service. My experience is quite similar to the other single star reviews. Difficulty getting help in the showroom, extended delays waiting for my item to arrive, surly responses (or no response) to my inquiries for an update. When we finally received the kitchen faucet and had it installed, there was significant leakage. Per our contractor, the item was obsolete and so old that the gaskets had deteriorated. We took our business elsewhere for the remainder of the remodel. So much for supporting local small businesses. read more

We used Splashworks for our recent kitchen and master bath remodel and we couldn't be happier. Eric helped us out with our project and he was very helpful from the beginning and throughout the project. The quality of the products they carry is pretty high end so they are more expensive than the big box stores such as Lowes and Home Depot but it is of course expected. You can tell they are very well built. We did run into an issue with one of the parts for our bathroom shower fixtures where the delivery date kept getting pushed out. This was due to the vendor moving their production facility but Eric kept pushing for the delivery and it ended up getting delivered earlier than the vendor committed to so that was good. Overall we are very happy with Splashworks and would highly recommend them. read more

Worked with Eric from Splashworks on primary bath remodel and the experience and service were phenomenal. The vision I had was easy to transform into reality with the great selection and quality of materials available. Eric had great ideas and really understands not only the design process but also the technical information to make the whole project seamless. Highly recommend Splashworks and look forward to my next remodel! read more

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We had previously worked with Splash Works the year before to remodel our hall bath and had such a great experience that we knew we wanted to go back for our next remodel project. We worked with Liana to pick out fixtures for our master bath and couldn't be happier with how beautiful our shower fixtures turned out. They really make our shower feel luxurious and spa-like. We did run into some manufacturing delays that were not within Liana's control, but she did everything she could to help expedite the process. We really appreciated the customer service aspect of shopping local! read more

SplashWorks - Kitchen & Bath Near Me - San Jose, California

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We worked with Tino to pick out all of our plumbing fixtures for a full house renovation--kitchen and bathrooms, including every detail like shower heads, faucets, towel holders, and accessories. He went above and beyond throughout the entire process. Tino was incredibly patient, spent so much time helping us make the right selections, and truly cared about getting everything delivered on time. Anytime a question or issue came up, he handled it immediately. His professionalism and dedication made a big difference for us. Highly recommend Tino to anyone shopping for renovations or hardware for bathrooms and kitchens! read more

Great service, beautiful products and top quality too! We were helped by Jeff who was very responsive and updated me every step of the way upon my items arrival. I went with the honey bronze top knobs and I couldn't be happier. Love them! read more

SplashWorks - Kitchen & Bath Near Me - San Jose, California

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One of the best decisions we made during our major home remodel was choosing Splash Works for our bathroom and kitchen fixtures. We added a new bathroom and upgraded two existing ones, and Splash Works played a key role in making the process smooth and enjoyable. Their store and showroom are like a candy store--filled with a wide variety of high-end, quality fixtures that made it easy to find exactly what we needed. We had the pleasure of working with Tino, who was incredibly helpful, knowledgeable, accommodating, and proactive. He offered valuable input on what would look best while staying within our budget and design goals. He also took the extra step of organizing the materials and parts by the bathroom they were intended for, which made installation much easier. Overall, we had a very pleasant experience and would highly recommend Splash Works! read more

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I highly recommend splash work!!! We are a plumbing service company here in San Jose. We had issue locating replacement part for a shower valve so we went and look around. Finally splash work came up. I've called in and spoke to Liana she was very, very helpful on trying to help me find the right parts if you need replacement part for high-end faucet and replacement parts come and see Liana she will definitely help you out!!! read more

SplashWorks - Pressure shut off valve - Kitchen & Bath Near Me - San Jose, California

We've been sourcing kitchen and bath fixtures from Splashworks for many years and working with them is absolutely fantastic! Liana, Tino, and Eric are super-knowledgeable, full of great ideas, and they are awesome with post-sales support. We love how this bathroom turned out and their recommendations continue to be stellar. The Waterstone products and lifetime warranty is just so rare and I would strongly recommend them as well. It's also really nice to buy local and see Splashworks support our local schools and events. Thank you! read more

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"Excellent Service from Eric at Splashworks!" I recently had the pleasure of working with Eric at Splashworks, and I was incredibly impressed with his service. He provided excellent advice and guidance throughout my purchase. When the plumber had questions on the valve install for the Marine Grade Stainless Steel fixtures for my outdoor shower at the beach he was there to answer the questions. Eric was knowledgeable, patient, and always willing to answer my questions and address any concerns I had. He helped me choose the right fixtures and materials for my specific needs and budget. I am extremely happy with my new outdoor shower and highly recommend Eric and Splashworks to anyone considering a similar project. read more

SplashWorks - Kitchen & Bath Near Me - San Jose, California

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We went in with an open mind not knowing what to expect. Appointment was with Eric. He was careful and methodical in approach. He heard us carefully and suggested some minor adjustments. Very knowledgeable and had good insights into what could work best for us. While we were there another gentleman gave a shout out to the company! Good for them. Thank you Eric. read more

We went in to SplashWorks to take a look and get creative ideas as they have a reputation for carrying good quality products. Eric Nelson helped us on our first extended visit and we were completely won over by his knowledge, courtesy, patience and willingness to help us find the right products at a good price. We remodeled our Master bath and Guest bath. We went back several times to seek input and get insights and refinements from Eric and the staff at SplashWorks, and it has been an extremely positive experience. We are thrilled with their products and service and delighted with how the bathrooms have come out ! Recommend highly ! read more

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We were recommended SplashWorks by our contractor, and it's truly been great working with them. We're remodeling our kitchen and both bathrooms and picking out all of the designs ourselves. Jeff helped us on our first visit, and we appreciated his input and insights since this is our first time trying to do anything like this. Over the past several months we've been in numerous times ordering faucets, shower fixtures, towel racks, a bathtub, and vanity elements. Every time, Jeff has made us feel like a priority. He's kept us in the loop with regular check-ins and updates. The materials themselves have been top notch, even though we're not even getting their higher-end stuff because of our budget. At this point, SplashWorks is our go-to for anything we know they sell; we even got a new keypad and knob for our front door there recently. We absolutely recommend this place for any project. read more

We've been customers of SplashWorks for over a decade and have been very pleased with the experience, their selection, and their service. Just recently, I worked with Liana Guerrero there on a replacement spray head for a Franke kitchen faucet. Though we purchased the faucet 9 years ago, Liana was able to find our records immediately. I was happily surprised that the part will be replaced under warranty - after 9 years of daily use! Liana handled all interactions with Franke to get this done, and the part will be mailed directly to my home. Super convenient, all handled via email. Just another reason we are SplashWorks (and now Franke) customers for life! read more

The display in the showroom window of SplashWorks was the beginning of an idea for our new bathroom remodel. From the time we first walked in, until the very end of our project, we had excellent assistance from the staff at SplashWorks, especially from Porchea Towns. She assisted us in choosing all of our fixtures, sinks, even the knobs on our cabinet. SplashWorks has an excellent variety of quality materials, but without Porchea's help it would have been difficult to make so many important decisions. Porchea also worked easily with our contractor. She kept him up to date on the arrival of the various components of our bathroom as they arrived in the store . My husband and I give SplashWorks a five star plus rating. It was wonderful to get such great service and also to support one of our local Willow Glenn businesses! read more

Splashworks has been amazing to work with. I had a tight deadline for completing both of my bath remodels and Tino assisted me in staying organized and focused on selecting fixtures. His patience and product knowledge go a long way. I originally tried to go through online showrooms for my plumbing purchases but discovered an abundance of confusion about ordering the correct parts. My products came in as expected although we ran into a small issue with a shower part Splashworks staff contacted the vendor right away to correct the issue. Very difficult to find a showroom with well-informed staff that care for our needs and go the extra mile. Highly recommend Splashworks for all your plumbing needs .. not only do they after high-end products but also deliver customer satisfaction at the highest level. read more

Needed replacement faucets, and Anthony Intravia (who works there) ordered two faucets for our bathrooms under warranty. He was seamless polite. I highly recommend Splash Works Company to anyone. Their products are superior their price is right ,and their employees are polite and professional. read more

I had the pleasure of doing business with Jeff Wood. He was very responsive, went over lots of options and followed through with my request in a timely and efficient manner. SplashWorks isn't just a pretty plumbing store...it's great customer service and top quality products. I'll be back! read more

This place has a wide variety of fixtures and the staff is very helpful. Had the privilege of being helped by Liana who was very polite, patient, and knowledgeable in helping me find the correct specs required for a faucet. This is definitely my go to spot for the more high end products not found at you local hardware store. Thanks again Liana. read more

I LOVE SPLASHWORKS!! It is a beautifully well stocked store. Working with Anthony was pure delight! He is knowledgeable , patient and went over & above to make sure we were happy with our purchases. His customer service is outstanding, and the products we purchased are top notched! Our 2 bathrooms are beautiful, thanks to Anthony & SplashWorks! We will be back! Thank you, for making this part of our remodeling project easy & fun! You all deserve 10 stars! Erane from Redwood City Five stars--the best read more

I found SplashWorks on Yelp and I can see why they are so highly rated. I worked with Jeff who went above and beyond in helping me with my purchase of door hardware. What I wanted was definitely custom, but he didn't make it seem like a chore. He went back and forth with the manufacturer to see what the options were and make sure what I was asking was doable and kept me in the loop. One thing that's hard to find in this industry is proper follow up and a response in a reasonable amount of time, Jeff really came through. My hardware arrived really fast too! Definitely won't hesitate to purchase from SplashWorks again. read more

Great selection of fixtures but more important was customer service provided by Jeff Wood! He understood my needs and was able to guide my choices. And he didn't stop there--lots of patient demos and advice through the sometimes frustrating life of my project. Highly recommend!! read more

Tino is great. The former owners of my house bought a reverse osmosis machine from them and I found it was using 300 gallons per day. Called Tino and he took it on to call the manufacturer and helped get me to someone to send me a new part. He took it all the way to the end. Really great customer service. I will buy from then with confidence. read more

Eric and his team at SplashWorks are top notch. I love working with them due to their vast selection, expertise, and friendly service. I have been burned too many times in the past trying to source my own fixtures. Trust the pros and go to SplashWorks. They get it right the first time. My most recent purchases for a renovated bath look great too. -Mike Adams read more

SplashWorks - New shower head and controls - Kitchen & Bath Near Me - San Jose, California

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Liana Laragione, Sales rep from SplashWorks went out of her way to have my KWC kitchen faucet handle replaced despite of KWC terminating their supply stores in the US, she was able to complete the replacement process. Thank you Liana for your excellent service. read more

Amazing experience at Splash Works! The time spent with Jeff Wood was exceptional. He worked with us to find the best options based on our needs. We replaced our entire kitchen sink hardware & think it looks amazing. The best part is we know it will last longer than us. The value we paid was well worth it. read more

We have a faucet that we'd purchased at SplashWorks 20 years ago (it was Saratoga Plumbing Supply back then). It had started leaking. Liana was very helpful in reaching out to the supplier on our behalf to request replacement parts under warranty. She followed up to let us know the outcome - the parts are on the way! Fingers crossed that they solve the problem... read more

The store itself is lovely. It's a bit small. I have a robern floating vanity that we purchased there a few years ago. I walked in and the 3 men that were there paused before saying hello. Finally one of them stood up to "help" me. I asked if they had any integrated vanity tops. He took me to one. Only one. Didn't ask any follow up questions or even direct me to a place that may have more selection. If your store doesn't have what people want/need... there's nothing wrong with giving a customer a tip to another store. The getting i got was rude and cold. read more

In September last year, I started planning to remodel my two bathrooms in the same time, I visited many different stores to find supplies for bathroom like as vanity countertop shower set...etc. I met Liana Guerrero in Splashworks and found she was very patient and nice. Then I bought so many from this store, vanities countertop medicine cabinet with mirror... from Splashworks. Unlucky one of the vanity manufacturers had a defect in their countertop and went out of business and luckily liana was able to help get this issue fixed. The other is, the medicine cabinet arrive cracked from the manufacturer and liana was prompt to get a replacement. Now my two bathrooms remodel are almost done. Thank you Liana. read more

Our home was severely damaged during the recent storm in February 2024. I needed to buy new faucets, showers etc for two new bathrooms. Mr. Anthony Intravia was fabulous ! Anthony listened carefully to what happened to my home, and supported me in finding and purchasing all the correct items for my bathrooms, including the tissue holders ! Anthony was so professional, knowledgeable and helpful that I'll be returning to him for future purchases for my home in the near future. read more

I purchased bathroom fixtures, towel, fixtures shower and bathtub from splash works about 15 years ago when we remodeled our bathrooms one of the cartridges went out in the master down to Liana, she asked if I could text message all my information to her. I did so. Information down to the manufacturer heard from her the next day. My stuff is on order. They did an excellent job. She was very helpful very professional. And very prompt emails overall very very helpful. Thank you very Liana and splash of Willow Glen. Will continue to be a customer, Mark Moretti. read more

I am a big fan of Splashworks, a locally owned family business in the heart of the Willow Glen business district. During the design and construction of my 2 Bed/2 Bath 900-SF Accessory Dwelling Unit, or ADU, I relied on the advice and expertise of Eric who patiently explained my options, worked within my budget, and was kind, courteous, and professional throughout the entire process. This was during the height of the pandemic so there were some shipping delays and limited business hours, but Eric was always timely in his responses to my emails. I appreciated the scheduled appointments and the generous return policy. I am a firm believer that you get what you pay for. Having a place that I can visit, inspect the products, and speak to the experts was worth the extra expense compared to online shopping or the big box stores. I definitely plan to use Splashworks again for my home remodeling project. read more

SplashWorks - Large LED mirror, wall-hung toilet, sink, faucet, and p-trap sourced from Splashworks. - Kitchen & Bath Near Me - San Jose, California

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This is the second project we have worked with Eric and Splashworks. We decided it was time to refresh our guest and master bathrooms. We know there are other options available to us, but for us, we liked doing business locally and from a trusted supplier. Eric worked with us in recommending the best solution. His communication and support was superb! I wholeheartedly recommend the Splashworks team for your upcoming project. Thanks Eric and team. read more

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Great local business! Eric and his team were wonderful. We purchased fixtures, lights, a tub and vanity. Great to work with. Highly recommend! read more

SplashWorks - Kitchen & Bath Near Me - San Jose, California

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Eric and his team are wonderful! We ordered all fixtures for our kitchen and bath remodel and were so happy with the quality of the products and how they look. Eric was extremely patient with questions and considerations along the way. I'd definitely work with him and the Splashworks team again! (Photos courtesy of Caitlin Gallagher) read more

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We recently went through a bathroom remodel and decided to go with Splash Works. They were recommended by a designer friend who mentioned they had excellent customer service and were extremely helpful. She was right! We had an issue with our tub order (that was not Splash Works' fault) and it was incredibly annoying dealing with all the back and forth trying to get our correct product. Tino was amazing in dealing with them to ensure we got our correct tub in an expedited fashion and also helped us get some money back for the trouble! The whole situation was a perfect example of why it pays to shop local. I was able to talk to Tino regularly for a check in. No waiting around on hold or trying to deal with the tub people myself. He made a very frustrating situation as painless as it could be! read more

Small place in Willow Glen, but with an amazing collection and they gave us a deal on our bathroom and kitchen fixtures. Anthony was fantastic and guided us through our (very complex) design decisions with a lot of patience, humor and good advice. Any problems we had were dealt with very quickly and replacement parts were provided. Would highly recommend them, especially over the chain home improvement and big kitchen/bath stores for the personal service and competitive pricing. read more

SplashWorks and especially Tino were absolute amazing to work with. Our family has been working on a home project all the way in Vietnam, and Tino has provided us with not only excellent quality products but also even better customer service. Between finding ways to send our products back to Vietnam in the midst of a pandemic, and staying responsive despite the time difference, Tino was a true professional and made sure that we were pleased with what we got. And we were definitely please with what we got. Our kitchens, bathrooms, bar rooms and other areas in the houses are all equipped with sinks and faucets from SplashWorks, as well as toilets, showerheads, bathtubs, etc. Having lived in our new home for almost 2 months already, all the items are working perfectly and look amazing. We are very pleased with Tino and look forward to working with again! read more

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Eric and the team were amazing with our two bathroom remodels. The advice, quality of the components and the attention to me as a customer were phenomenal. I love being able to see and touch the items in the amazing showroom, and the ability to help customers during the COVID restrictive period was above and beyond what others were doing. I would highly recommend Splash works as your local full service solution to any project. read more

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