We've shopped here since little one was a baby, & this store has improved through the years in…read morelayout & organization. They pack a lot into the space, so some of the pathways are narrow. The majority of the store has items for babies & little kids. Customer service has gotten better too--we've recently been greeted & offered assistance by friendly & pleasant staffers. I mainly like getting their pajama sets, jackets & coats, tops, & casual dresses that are cute & soft. Ordering online & picking up in store has been an easy process.

Great kids store, lots of selection and Carters is a good product and value…read more Clerks were courteous and polite

I'm so glad to find an affordable place to buy clothes for my son. He grows so fast my arms can't…read morekeep up! The store was very clean and well organized. It took me about 5 minutes to grab what he needed, and left me time to browse. The customer service was quick and informative but obviously to get you going out the door. Still wouldn't keep me away though!

Looking for a place to shop for your little ones where you feel welcomed the moment you walk in,…read morethis is NOT that place. I walked in no greetings at all. I came to try out this location all the way from Rancho Cordova. I usually shop at the Marconi location and sometimes Citrus Heights or Elk Grove. I wanted to try this location and was actually excited about coming to find clothes for my one year old twins. The selection was terrible, I found a couple of shorts for my daughter (18 months) and literally nothing for my son (24 months) what I did notice was stains on multiple clothing. I understand once in awhile you miss the stains when they buy but literally the amount of clothing with stains lets me know no one is taking the time to really check the clothes. The prices were ridiculous, yes I'm comparing the prices to the other locations and literally a joke for clothing and the toy/puzzle area. I am in the store shopping for maybe 20 minutes, I found a few items for my daughter that I really could have left there nothing special at all but because I had been in the store for awhile I felt kinda weird just walking out with nothing (silly I know). There is a lady and her two daughters and a baby in line in front of me at the register, an older lady bumps past me then after a few seconds looks back at me and says oh excuse me. She then asks the lady in front of me (she just finished her transaction) if she could "borrow her daughters head" to see if a hat fit her since she said she seems to be about her granddaughters age. She sets her clothing down at the register and the kitty girl puts the hat on it's too small blah blah the lady and kids leave. The old lady at the register smiles at the old lady customer and starts ringing up her purchases completely ignoring me as if I was not just waiting in line. After standing there in disbelief at the lack of manners from both old ladies who have to be 70 years old each, I shook my head and put the clothes randomly on a rack out the basket I was carrying down and walked out. I seen the reviews before I went and should have paid attention, the rude old lady and the old man carrying boxes to the back I'm assuming are the owners have TERRIBLE customer service skills. He walked past me multiple times saying nothing then finally spoke after at least the 5th time. Terrible selection in clothing, terrible quality ummm no one wants stained clothes used or not and pricing lets me know these old fools are losing their minds. 0/10 would NOT recommend this location!

Skechers are my favorite shoes so glad to have a place near me. It is a huge place and have large…read moreselection of shoes. They have more than just sneakers. I have found slippers and sandals. Staff greet me as I walk in and usually ask if I need any help. They usually have a sale going on so I usually look at that.

This is a large store with a big selection of footwear, some clothes, & different accessories. The…read morestore is clean & organized. There are small carts to use as you shop. We like to capitalize on the BOGO 50% off deal. Staff has been hard to track down, but are approachable & helpful when you find someone. Once we waited in line to pay for quite some time before another worker finally came to open up the second register. The reusable bags given here are handy. Near the checkout, there is a popcorn cart with ready packed bags, which makes for a nice snack that little one enjoys getting.

What a sad experience today! I walked in the store and noticed that majority of the store was on…read moresale - and a vast one at that. When an employee walked near me I had asked her if the store happened to be shutting down since I hadn't seen any sales like this anywhere in the mall that day. She answered me briefly but when I walked away she walked over to her coworker and began to talk about how my question was dumb and how sad it was that the US literacy rate has gone down. Obviously I was not going to cause a scene in the store, but I think it's insane for workers to be on the clock and disrespecting customers who are right next to them. I've never experienced this at any other store and I hope no one else does.

I had a very disappointing experience at H&M in the Roseville Galleria (Roseville, CA) and feel…read moreit's important to share, in hopes of encouraging better customer service. During my visit, my son and I were looking at a skirt on a mannequin to see if it came with built-in shorts or an underlayer. As we gently lifted the skirt to check, a manager abruptly approached us, snatched the skirt out of our hands, and said, "We don't look under there!" He didn't give us a chance to explain, and he walked away with attitude. It was unnecessarily rude and made both me and my child feel uncomfortable. Later, I returned to the counter to ask if I could exchange some underwear I had purchased just 15 minutes prior due to a sizing issue. I had bought four two-piece sets. I was aware of the no-return policy on underwear, but I still asked politely if an exception could be made given how recent the purchase was. That same manager was once again rude and dismissive, although he did eventually process the exchange. The problem wasn't the policy--it was the disrespectful and unprofessional attitude I encountered. I spent over $200 during this visit, and to be treated so poorly after making a significant purchase is unacceptable. Every customer, especially when shopping with their child, deserves to be treated with basic courtesy and respect. For reference, the manager was a skinny, light-skinned Asian male with long hair tied back . I truly hope this feedback reaches the right people and leads to better staff training on professionalism and communication.

No one greeted us as we came in. Store was extremely busy, yet I didn't see any workers on the…read morefloor offering 2 help us. The selection was not good. I needed a cute outfit 4 my company's Christmas party & I couldn't find anything!!! Not even black pants & a cute top!!! They did have some good deals going on which is why I like coming 2 Old Navy!!!

The bad…read more 1)Understaffed at 9:45am. 7 people in line and only 1 cashier? Backup was finally called when shopper #8 came along. 2)Same day, the gentleman was clearly stressed out as I entered the fitting rooms. He had a speech he barked at me to bring everything out of the fitting rooms but I overheard him say the same to someone else. So I wasn't singled out 3) They don't match online prices. Bummer The good: 1) The folks on the floor are helpful in finding what I am looking for. 2) I shop here for cute clothes at reasonable prices so I need a physical store to try stuff on. Never pay full price. I often see things on sale 30-50 % off. I recommend seeing what you like in-store , style and size, then purchasing online for store pickup cause that long in-store line is maddening.

Went in today for some back-to-school shopping for my daughter who's starting high school. It was…read moreour first time in this store, and overall it was clean and well-organized. The clothes are definitely geared more toward a younger crowd and a little on the pricier side, but my daughter did find a few cute things she liked. Checkout was a bit frustrating. There was only one register open, which was fine since there were just a few people ahead of us and we weren't in a rush. However, a female employee who seemed like a manager got in line behind us and then called another employee to open a register. Another male maybe manager instead of helping the next person in line, he helped the employee who had been behind us. That didn't sit right. Thankfully, when we did get to the register, we were helped by Melissa, and she was absolutely lovely! She had a great attitude, made conversation, and was even helping a newer employee while ringing us up. She definitely turned the experience around.

Idk what happened but Cotton On used to be my go to for cute, inexpensive clothes that were…read moredecently priced. The style of clothing here is so questionable, as I walked around the store I kept asking myself, "Who would want to wear this & why?" I was just shocked and for the price of something so thin, with poor quality. It mad me sad because I really liked this brand before they changed their style and materials. Now it's just overpriced items with not so great quality.