I'm so glad to find an affordable place to buy clothes for my son. He grows so fast my arms can't…read morekeep up! The store was very clean and well organized. It took me about 5 minutes to grab what he needed, and left me time to browse. The customer service was quick and informative but obviously to get you going out the door. Still wouldn't keep me away though!

Looking for a place to shop for your little ones where you feel welcomed the moment you walk in,…read morethis is NOT that place. I walked in no greetings at all. I came to try out this location all the way from Rancho Cordova. I usually shop at the Marconi location and sometimes Citrus Heights or Elk Grove. I wanted to try this location and was actually excited about coming to find clothes for my one year old twins. The selection was terrible, I found a couple of shorts for my daughter (18 months) and literally nothing for my son (24 months) what I did notice was stains on multiple clothing. I understand once in awhile you miss the stains when they buy but literally the amount of clothing with stains lets me know no one is taking the time to really check the clothes. The prices were ridiculous, yes I'm comparing the prices to the other locations and literally a joke for clothing and the toy/puzzle area. I am in the store shopping for maybe 20 minutes, I found a few items for my daughter that I really could have left there nothing special at all but because I had been in the store for awhile I felt kinda weird just walking out with nothing (silly I know). There is a lady and her two daughters and a baby in line in front of me at the register, an older lady bumps past me then after a few seconds looks back at me and says oh excuse me. She then asks the lady in front of me (she just finished her transaction) if she could "borrow her daughters head" to see if a hat fit her since she said she seems to be about her granddaughters age. She sets her clothing down at the register and the kitty girl puts the hat on it's too small blah blah the lady and kids leave. The old lady at the register smiles at the old lady customer and starts ringing up her purchases completely ignoring me as if I was not just waiting in line. After standing there in disbelief at the lack of manners from both old ladies who have to be 70 years old each, I shook my head and put the clothes randomly on a rack out the basket I was carrying down and walked out. I seen the reviews before I went and should have paid attention, the rude old lady and the old man carrying boxes to the back I'm assuming are the owners have TERRIBLE customer service skills. He walked past me multiple times saying nothing then finally spoke after at least the 5th time. Terrible selection in clothing, terrible quality ummm no one wants stained clothes used or not and pricing lets me know these old fools are losing their minds. 0/10 would NOT recommend this location!

Skechers are my favorite shoes so glad to have a place near me. It is a huge place and have large…read moreselection of shoes. They have more than just sneakers. I have found slippers and sandals. Staff greet me as I walk in and usually ask if I need any help. They usually have a sale going on so I usually look at that.

This is a large store with a big selection of footwear, some clothes, & different accessories. The…read morestore is clean & organized. There are small carts to use as you shop. We like to capitalize on the BOGO 50% off deal. Staff has been hard to track down, but are approachable & helpful when you find someone. Once we waited in line to pay for quite some time before another worker finally came to open up the second register. The reusable bags given here are handy. Near the checkout, there is a popcorn cart with ready packed bags, which makes for a nice snack that little one enjoys getting.

I come here often to buy baby / toddler clothes. The selection changes often enough to warrant me…read moreto keep coming here every two months to see if I can find something for my boy. They have good deals when they get their next batch, making it even more if a reason to come here. Management doing a very good job at switching selections. Even better, the large prints that kids love are sturdy here and goes well with the kid friendly vibe. Like chubby dinosaurs. They even have kids toys at the check out stand and a little shack where kids can hang out or sit on. They removed the kiddie chairs. Dirty adults leave their trash on the tables tho. I use it to feed my kid snacks in between shopping. The female attendants here are super nice. Especially the more experienced ones. The new people and dudes, ehh not so much. Waited in line and the dude stalled on me on purpose probably because the way I looked. Even laughed about it. Was told by his co worker to act like an adult and even reprimanded after I left. Homeboy did not even keep the courtesy to keep a civil face when I spoke to em. His body slanted backwards marked him a coward. Racism exists, it just needs to be called out more. Not ignored. A culture and place worth coming to, especially when employees are calling out evil when seen. Even if they are a co worker. Props to the two female employees. Thank you man. Thank you. Five stars to management. Five stars to the female employees.

What a sad experience today! I walked in the store and noticed that majority of the store was on…read moresale - and a vast one at that. When an employee walked near me I had asked her if the store happened to be shutting down since I hadn't seen any sales like this anywhere in the mall that day. She answered me briefly but when I walked away she walked over to her coworker and began to talk about how my question was dumb and how sad it was that the US literacy rate has gone down. Obviously I was not going to cause a scene in the store, but I think it's insane for workers to be on the clock and disrespecting customers who are right next to them. I've never experienced this at any other store and I hope no one else does.

No one greeted us as we came in. Store was extremely busy, yet I didn't see any workers on the…read morefloor offering 2 help us. The selection was not good. I needed a cute outfit 4 my company's Christmas party & I couldn't find anything!!! Not even black pants & a cute top!!! They did have some good deals going on which is why I like coming 2 Old Navy!!!

The bad…read more 1)Understaffed at 9:45am. 7 people in line and only 1 cashier? Backup was finally called when shopper #8 came along. 2)Same day, the gentleman was clearly stressed out as I entered the fitting rooms. He had a speech he barked at me to bring everything out of the fitting rooms but I overheard him say the same to someone else. So I wasn't singled out 3) They don't match online prices. Bummer The good: 1) The folks on the floor are helpful in finding what I am looking for. 2) I shop here for cute clothes at reasonable prices so I need a physical store to try stuff on. Never pay full price. I often see things on sale 30-50 % off. I recommend seeing what you like in-store , style and size, then purchasing online for store pickup cause that long in-store line is maddening.

Went in today for some back-to-school shopping for my daughter who's starting high school. It was…read moreour first time in this store, and overall it was clean and well-organized. The clothes are definitely geared more toward a younger crowd and a little on the pricier side, but my daughter did find a few cute things she liked. Checkout was a bit frustrating. There was only one register open, which was fine since there were just a few people ahead of us and we weren't in a rush. However, a female employee who seemed like a manager got in line behind us and then called another employee to open a register. Another male maybe manager instead of helping the next person in line, he helped the employee who had been behind us. That didn't sit right. Thankfully, when we did get to the register, we were helped by Melissa, and she was absolutely lovely! She had a great attitude, made conversation, and was even helping a newer employee while ringing us up. She definitely turned the experience around.

Idk what happened but Cotton On used to be my go to for cute, inexpensive clothes that were…read moredecently priced. The style of clothing here is so questionable, as I walked around the store I kept asking myself, "Who would want to wear this & why?" I was just shocked and for the price of something so thin, with poor quality. It mad me sad because I really liked this brand before they changed their style and materials. Now it's just overpriced items with not so great quality.

Have been back since leaving a 3 star and have been treated great. Service gas greatly improved…read more Thanks

A great customer service experience, truly. In a world where I feel like no one listens, a employee…read morehere heard me and help me. Joseph did a great job making sure I got my online order, even with a little hiccup in the process, and did so with kindness and understanding. Great job, buddy!