I'm so glad to find an affordable place to buy clothes for my son. He grows so fast my arms can't keep up! The store was very clean and well organized. It took me about 5 minutes to grab what he needed, and left me time to browse. The customer service was quick and informative but obviously to get you going out the door. Still wouldn't keep me away though! read more

I never write reviews but I feel like I have to help other busy moms not waste their time here! I got here at 12:30pm on a Tuesday. I spent the entire morning going through my baby/toddler stuff, organizing it by size, making sure it was clean and even putting matching sets together. I read the website beforehand to understand the selling process. I had four Rubbermaid bins of baby clothes, a $200+ pack n play, a baby swing, and a $150+ baby carrier. I walk in with my three kids under three and say, "Hello, I have some items I'd like to sell" An older brunette lady responds, "Well I'm not available until 7pm and that's when we close so come back then" I say, "well I have my three kids here right now, I can't come back later. I have everything cleaned and organized and ready to go" She said, "yea I recommend coming in EARLY" Having woken up at 5:30 am that day and being incredibly sleep deprived because I have one year old twins I just started walking away because I was about to snap at her for the way I was being talked to. Luckily I ran into two pregnant women while I was walking out of the store and offered all of my baby stuff to them. They took most of it and were so happy!!! To the older lady who was rude to me: I hope you heal and find kindness in your heart one day. You deserve all the love in the world. Maybe try doing some yoga :) read more

You don't get much value here. I bought expensive Janie and Jack clothing--almost like new condition and only got $3 per item. It's Easier to donate to charity. read more

As a buyer, I enjoy checking at this location when I am in the area. The staff has always greeted me upon entering the store and when I need to check out, they'll quickly put aside what they're doing to assist me. I do agree that some items can be overpriced, but I've found some great deals on Itzy Ritzy toys, sleep sacks, and baby blankets. There's an overwhelming amount of baby clothing and have found some great items to complete my children's wardrobe. For me, I'd rather buy secondhand clothing where possible than buy new. read more

I came on here and discovered that everything I had to say has already been said, multiple times. The owner of the store, the older lady, is a bitter, miserable person who should not be in customer service. I have watched her be rude to customer after customer and also to her employees. It's a wonder she is able to keep any regular staff with how she speaks to people. They don't have anywhere for you to try clothes on and their return policy is so short that if it doesn't work out, good freaking luck. Do not give this store any business I will never return. read more

This location has a great selection of clothes for all ages and seasons! While the strict rules regarding what donations they'll accept have been frustrating for some parents, as a customer I appreciate the strict rules because I know what I'm purchasing is in good, safe condition. I've brought a few things to donate, and it was an easy enough process. This store is perfect if you have little ones and need to keep to a budget! I haven't needed a lot of customer service help, but my experiences with their employees have all been pleasant to-date. The staff are always very busy with tons of donations piling up, and while I can sometimes see they look visibly stressed, they still take the time to assist however I need. read more

This review only pertains to shopping, not selling. My mom and I stopped in to browse and check out this location of Once Upon a Child. Upon walking in, it was a tad overwhelming with the amount that was packed into the store. They have clothing from premie to toddler, and boy is it jam-packed full! Books, games, baby equipment, so much to offer. Clothes are cute and clean, and priced relatively well. Staff was friendly, but very busy with looking through people's potential sell piles. I think this store is so full they either need another location, need a quarterly sale, or need to pause on accepting new items. Great spot to shop though keeping budget in mind! read more

I have a feeling the "rude woman in the front" that everyone is referring to is the owner. Everyone seems to be on the same page that this woman is very rude and probably shouldn't be working retail especially in a childrens store. read more

This location is not welcoming to anyone with autism. I was met with two employees who were very rude to me. I am an autistic adult, and I do my best to communicate and understand rules and settings.  Two days prior to my visit I called the location, I found the store phone number on Google Maps and connected with a gentleman. Because I shopped at another location, they told me that they were only accepting 12 months and up clothing sizes, and spring and summer seasons. So I called to make sure I would bring in the right product, and the employee stated that they were accepting all sizes and seasons. That lead me to believe just that. So when I got there today I had two boxes, one of clothes and baby items, and a boppy pillow. A female associate approached and let me know that their wait period is at least until 7:45, which I was understanding. We were passing through and didn't have time to wait. But she argued with me that she didn't want the clothes that I brought in because they particularly wanted sizes 18 months and up, and only summer season. I said that I was told differently over the phone, first she accused me of calling the wrong store, and berated me about it. I showed her the phone number I made the call to, and she said someone never told me that. I really wasn't looking to argue, and I wasn't expecting to get my way, I just wanted to assure her that someone was giving false information. At least take ownership that someone messed up, I said I wished I wasn't told differently and she finally admitted that I shouldn't have been told that. It was only upsetting to me because I could've brought exactly what they needed.  I didn't want that to ruin my experience, I still enjoy shopping for clothes from this company. I found a rack with a sign that read "10 items for $10" so I grabbed those and brought them to the register. When I was checking out the same female associate took the clothes, and I mentioned the deal. She again berated me and said it doesn't qualify unless it's on the tag, I didn't want to be rude and smart. I held my tongue and didn't say anything about finding those products on that rack.  She then walked away, I assumed she was ringing me up but she passed me off to another female employee. I was being kind and making small talk, but she didn't answer and didn't make eye contact. This makes it hard for me, I do my best to communicate with others since I struggle with both. So this felt like a cold interaction. I didn't feel like I was welcomed there, it was an uncomfortable environment and I will not be returning there. I've shopped at two other locations and was met with kindness. I'm only asking that the employees there should learn how to treat others with kindness and to be understanding. I would've contacted the location itself, but I feel that it was the owner who was berating me, and I would not want her to contact me. So I emailed corporate, I'm hoping that they can implement sensitivity training to their employees, I would hate for anyone else to experience this. read more

I should've listened to the negative reviews before making the 35-minute drive to Once Upon a Child in Roseville. I came in around 1 PM to sell some gently used (many never even worn), freshly washed clothes that I had even taken the time to organize by size and season. Instead, I was turned away because they were "too busy" and because my clothes weren't in bins--something I wasn't told ahead of time as a first-time seller. The staff (older woman at the front) came off as rude and dismissive, with no effort to be helpful or welcoming. I get that policies exist, but a little kindness and clear communication go a long way--especially when people are bringing in quality items. To make it worse, some of the prices in the store are just unreasonable. $20 for Gerber clothing you can buy for $3 at Walmart? That's not the value-conscious shopping experience they claim to offer. They missed out--I had some great brands like Janie & Jack, and half of the items I brought in were brand new, never even worn. I'll be taking my business elsewhere. read more

Based on my negative experience, don't waste your time at this location. There is an older extremely rude lady running the store who lacks basic customer service skills. Worst customer service interaction I have experienced. She was very unpleasant to speak with and condescending. She looks bitter and unhappy and maybe that's why she treats customers that way. Not acceptable. I told her the reviews were right, that she was rude and she didn't say anything. I had positive experiences at the Vacaville location so not all locations are like this. 1 star because the younger cashier girl who helped me checkout was nice. read more

Love this location! Always have great success buying and selling. Very straight forward.

I enjoy shopping at this store but it's hit or miss with what they may take from you. I had gathered some of my nicest baby clothes to trade in as I ventured out with my five month old. They refused to even look at the clothes because they were in a plastic bag. I put my frustration aside and still purchased items from the store, but a policy like this only made my blood boil and affected my experience in the store. read more

They must buy their clothes at dollar bins to resell and refuse anyone else's clothes bc half the shit on the racks are far worse condition then anything I've ever tried selling there. And they ALWAYS refuse. Grumpy ass old lady needs to find a job behind a desk away from the public. DONT GO HERE read more

Horrible customer service. It actually deserves a "0". Agree with all the other reviews regarding experience with older woman at the front. It is best to donate your children items and clothes to an appreciative establishment and save yourself a very NEGATIVE interaction. read more

Great place to find baby clothes. Never have sold here before, which seems to be where most of the low ratings come from. Bodysuits are 1 to 2 dollars, shirts are usually 2 to 4 dollars, same for pants and shorts. Have a great selection of jackets, swimsuits, and baby gear. You can zoom in on my picture and see some of the price tags for the clothing. read more

Once Upon a Child - All this for $80! - Children's Clothing Near Me - Roseville, California

I love thrift stores and I love the CH location so I went to check out the Roseville one. I honestly don't need a lot of service, like people greeting me when I walk in, so I don't care about that. I just felt that the Roseville store was a bit small and didn't find anything I wanted. I'll probably give them a try again later though. I think for the CH location, it helps that they send me sale notifications so I'm more likely to go in and look around, because I do feel like sometimes the prices for used clothes at OUaC are a bit overpriced unless they're on sale. Of course, the selection of items they have for kids is much better than regular thrift stores. read more

Don't bother wasting your time or gas or money here. They are picky, picky, picky when it comes to selling. A spec of dust is unacceptable, bringing in your clothes in plastic or paper bags is unacceptable, afternoons are unacceptable. Honestly, it's ridiculous. But you can't argue with stupid so just stay away, far, far away. The selection they do sell is all more pricey than you expect. It is comparable to buying brand new clothes at ChildrensPlace online than it is to buy this used crap. Don't even get me started on the customer service, they will down talk you, make you feel like an imbecile for thinking a plastic bag is acceptable to carry clothes in. They expect you to bring you clothes in plastic containers but then of course, if you buy something they will hand it to you in a plastic bag. Fools, the lot of them. read more

One of the "best" OUAC locations for "nice" stuff. The Roseville location is smaller than the Arden location, but it's well run and organized. read more

Friendly staff, good selections and great prices! Very well organized. I always leave with a great bundle of clothes for my kids.

i called before and asked if they schedule buys so that I don't have any issues as I've heard before that they stop accepting buys later in the day. I arrive and get told they are not accepting any more buys today, 1pm. I think if they know they will stop accepting when they get too much, why not schedule appointments for buys or drops off for a later time? and note that on the website! it's a waste of time and not good service if that's what they rely on for sales, very frustrating!! read more

Stay away from this location. The woman, who I assume is the owner, was very rude to my wife when she went to sell some of are used children's items. Speaking down to her not for not knowing what items she would accept even though the website states they would take. Donating items to charity would be a better idea so that they can not profit after giving you an unfair price for what they will accept read more

I love this location, very helpful staff, tons of gently used and inexpensive toys, children's clothing, lots of shoes, and pretty toddler bows! As parents our children grow fast so it can get expensive, so used clothing stores like these are great! They also have a free discount program to top it off which is great to get some extra savings, score! They will buy used clothing which is nice for a growing tall toddler like mine, I've done before as well for a store credit or cold hard cash! They can be picky on what they take tho do to supply and demand, seasons or wear and tear. I would highly recommend shopping at this location, especially first time moms and it would make a great place to buy someone a gift card to for a baby shower or birthday, cuz they really get their money's worth! I will continue to shop at Once Upon a Child for my toddler! read more

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I hate this store. The old lady as a manager is so dry and grumpy. I've never seen someone like her. I do not think she knows how to smile. You gave them 5hundred pjs and they take 10 for $2 dollars then sell each pants and shirt separate. I do not sell anything there but I used to go and buy one or two items. I stop that the grumpy lady gives me a negative energy read more

I love the selection of clothes to shop for my grandsons. I couldn't believe as I waited in line for over 20 minutes to check out after the lady in front of me. A girl walked in and the manager had the nerve to assist her! I was not happy and had enough respect not to complain with my grandson with me. She always has a chip on her shoulder, but this took the cake. That's one place they couldn't pay me enough to work there. If you read this, kindness is free! Appreciate your customers. read more

If I could give them a 0 rating I would. I called to get info regarding selling clothes to them. The staff is more than likely tired of having to repeat themselves, what they fail to understand is that this is the first time I'm hearing the info and they are the rudest people I have EVER had the displeasure of dealing with. They speak to you as if you have no brains. They fail to remember it is by people like me that they are even open. They would have no merchandise. My recommendations is sell your gently used clothes or items on FB market place. Until they have staff that is a little more friendly and appreciative I will NEVER recommend anyone for purchase or sell at this establishment!!! read more

The staff is absolutely AWFUL! So rude, not helpful and I actually walked out of the store due to the horrible Customer service. The manager is the worst. I saw all reviews about manager and I STILL went to This location bc it was close. Let me tell you, all the reviews about the staff are correct read more

I tried to sell my daughters clothes that she outgrew a year and two ago, however, the elderly worker at this store told me she couldn't buy the clothes because to her they looked "outdated" despite most were bought a year to two years ago. Then again, she took one look at the top of the pile and said they were all outdated without looking through the pile. She was also rude about it as well which was unnecessary. If you want to sell to them, just know that they are only looking to buy name brand that are no more than a year old. If they're any older, you are better off selling them on Poshmark or Depop and keeping all profits which is what I'm doing. (Keep in mind that they will lowball when buying from customers while selling items to customers at top dollar.) read more

I just visited the Once Upon A Child - Roseville, CA location to try and sell some of my children's clothing back, only to be turned away because the clothes weren't in a box or bin. The lady didn't offer to lend a box or bin and there were CLEARLY many behind her. Not only was I turned away, with several bags in my hand, it was raining outside, I had a baby and a toddler in the car and she had the most disgusted and smug look on her face while she spoke to me. The racial micro aggressions that are still prevalent in Roseville are unfortunate. I guarantee if Karen or Jessica would have come in, she would have helped them. Over it read more

I've never sold at this location so this review is strictly for the shopping experience. Clothes were alllllll over the place. Messy and disorganized Best describes this location. I decided to look past this and shop around. The clothes was stained and dirty! I understand that kids make messes BUT I don't want to spend my money on gross clothes. Check out Arden Once Upon a Child for a better experience! read more

Mary and Marie just two of the people that head up the Roseville Once Upon a Child store are spectacular!! Professional, courteous, friendly and helpful. I am very happy to make the extra effort to go from my Citrus Heights home to Roseville just to see them and buy/sell with their location. Thank you ladies, for pleasant transactions!!! -Jessie read more

First off want to start by saying I usually am not one to leave negative reviews but I couldn't hold my tongue for this place. Heads up, It's gonna be very long, but I urge any future sellers/buyers to read. I have called two times recently to get some information since we were told about this great establishment for selling kids stuff... first time I called, I asked about donations, I quickly was cut off by the lady who answered with a nasty tone "first off .. I want to make it clear.. we do not take donations" ..whoa I was surprised by that response, I was a first time caller just trying to get info. Anyway, the call was brief and she had a tone the whole time. Second call (today) I asked if they bought plushies/stuffed animals or is that not in the toy category, same rude lady from the first call last week.. briefly/rudely "no we don't sorry", end of call. Shortly after the call, my family & I gathered a small box of clothes/books to stop by to drop off and go through the process with them. The second we walked in EYE DAGGERS from the older lady in the front who I just KNEW had to be the rude phone call lady.. instead of a welcoming "hello" like a normal establishment, I get: "hi did you call for an appointment? Well I mean we don't take appointments anyway.. but did you even call? Because we are full for todays time slots...aaaand I don't want to assume that box just has one item" before I could even respond BOOM "also.. if you called you would have known we don't take diaper pails" .. I let her know I called for some quick info, thought we would be able to just walk in since they were open for quite awhile still aaaand that it shows diaper pails as items they take on this locations website (picture attached). She completely disregarded my diaper pail comment/question and continues to essentially belittle me & my wife for not knowing the "rules" and "process". I was amazed how rude this lady was.. and the younger associate in the back could tell she was being rude and could tell we did not appreciate it. I'm sure she doesn't like her either. After reading comments.. it seems Rude Lady is the manager/owner. I'm appalled that she is a person in management or ownership and treats customers this way, especially first time potential future sellers & buyers. I don't want to pull this card, but I am in management myself, and I have never and will never treat someone this way or make someone feel so stupid. Granted I know I am not stupid, but this lady really will try to make you feel like an idiot. Get your website updated and get yourself a new manager/owner who is happy and wants to help customers. Stay away y'all, go down the road and donate to Goodwill to people that are thankful and greet you with smiles. No cash, but it's worth it to not walk into this place and have an interaction with Rude Lady. Cliche, 0 stars if I could. Awful read more

Once Upon a Child - Children's Clothing Near Me - Roseville, California

Be aware of an extremely rude older lady at the counter. She thinks every customer should be aware of their policies and uses very condescending and mean tone to communicate with customers. read more

I wish I read reviews before I came to this location they don't give you anything for new taxes still on items I actually wish I could get my stuff back read more

The store is very organized but not when it comes to the customer service, I waited along time before being served, I will not be returning ever to this store. read more

Absolutely the worst experience!! The owner or manager was very unpleasant!! Not welcoming at all! I don't believe one nice word left her mouth! Perfect person to run a children's store!!!! I will never return!! read more

I was looking for a few items to have on hand for visitors. I went to Once upon a Child hoping to find some items. Luckyw, I found ext what I was needing and the sales person was terrific! read more

What a complete and total waste of time. Called ahead to make sure they were still buying items and explained what I had. Was told I needed to put all the clothes in a box rather than having them in bags. Came in right when they opened and was told to start bringing everything in. Noticed right away that the employees seemed annoyed and unhappy. Brought in my big box of clothes, as instructed, and went back to get other items. When I came back in an elderly lady said they were refusing the clothes because I hadn't sorted them. I told her I brought them in that way because that's how I had been told to do so. She clearly didn't care and repeated that they would be refusing the clothing. At that point I decided it wasn't going to be worth my time dealing with them. Should have read the previous Yelp reviews as it seems this is the standard operating procedure. Poor communication, bad customer service, and doesn't really help people. Off to Goodwill I go. read more

The MANGER is awful!!! I don't understand why she is still here . They are so picky with the clothing. That they don't have a big selection of clothes . It's the same stuff I usually go once a week . It's still the SAME OLD DUSTY clothes. I tried to drop off clothes to the (Roseville) once upon a time . They didn't take anything. So I drove to once upon a time in (Citrus Heights) they took a lot and got 50$ worth .That should tell you something. UPDATE your MANGER she's rude ass hell !! Whoever reads this go to the once upon a child in Citrus Heights! The staff there is amazing and they treat their customers better ! I live 10mins from the Roseville once upon a time . I take that 20 min drive to Citrus Heights. read more

Once Upon a Child - GO TO THE ONE ON CITRUS HEIGHTS! Don't waste your time at the Roseville once upon a time !! - Children's Clothing Near Me - Roseville, California

Just walked in with my really nice baby clothes to see if i could get anything for them. Was greeted by the same lady that everyone keeps posting about. I used plastic garbage bags out of convenience. Apparently unacceptable and I came in the afternoon, also not acceptable. It doesn't say anywhere on their site that I needed to be there first thing in the morning to wait in line to sell my items. Condescending tone is accurate and a real turn off. I wouldn't return here ever. I'd rather give my clothes away. I wish I would have checked Yelp before driving all the way here! read more