We've shopped here since little one was a baby, & this store has improved through the years in layout & organization. They pack a lot into the space, so some of the pathways are narrow. The majority of the store has items for babies & little kids. Customer service has gotten better too--we've recently been greeted & offered assistance by friendly & pleasant staffers. I mainly like getting their pajama sets, jackets & coats, tops, & casual dresses that are cute & soft. Ordering online & picking up in store has been an easy process. read more

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Great kids store, lots of selection and Carters is a good product and value. Clerks were courteous and polite read more

Definitely skip visiting this location. Two employees (one, maybe both seemed to be managers) were having a personal conversation and when I needed to ask a question about the store she acted as if I was interrupting her very dramatic and irrelevant conversation. I wasn't going to leave this review as maybe it was an off day but after reading other similar reviews I decided this was a common problem. read more

The Carter's app says they have curbside available, when I arrive I don't see any parking spaces for the pick up so I call and deal with the most rudest lady and she tells me they don't have curbside pickup. She had an attitude from the start! I see a lot of reviews for this place due to bad costumer service. I love Carter's but the ladies working here have the worst attitude!!!! read more

Carter's Babies & Kids - Accessories Near Me - Roseville, California

I walked in and the first thing 'brittney' says to me not even welcome in is can you stand outside with your dog.... I told her it's a service dog and she didn't say anything just started giving attitude and while I was paying she had the audacity to keep staring at me in a rude way. Her name tag says 10 years of service, you'd figure she'd have some good skills at this point by but she doesn't. Totally ruined my experience. Wouldn't go back bc of brittney . 0/10 experience. Definitely do not recommend read more

For a store that is specifically for young children, this store is IMPOSSIBLE to get through with a stroller, nevermind my double stroller. You know, because I have TWO children that require new clothes constantly... I've stopped shopping here completely, despite the decent clothes and good prices, simply because I can't physically navigate the store. Like, at all. There is entirely too much inventory crammed into a very small space, and on more than one occasion I have had to move rounders of clothes out of the way because my stroller was actually stuck in the back of the store. I'll walk around the corner to old navy and basically get the same quality at the same price, but actually have a decent shopping experience. And no, taking two toddlers shopping without a stroller isn't an option. read more

The employees represent very bad role modeling for society. They are the opposite of positive attitudes. First thing is I walk in and she opens the door with the most upset look on her face. Doesn't greet us, I still say thank you and she says nothing after that. Then after that, they start talking about, I would think, a customer. This is what I heard from them, "She comes in here like all the time, like why are you always here hahaha" "who did 'this', somebody must have did 'this' last night" sounding all irritated. Very unprofessional & not a good example for working in a store for babies. Putting off bad vibes and being rude does nothing for you or the other person. Try being nice, you'll be much happier. read more

Bad customer service. The sales associate was happy to help me with my return until she asked where is the matching diaper cover. I told her the dress didn't come with one when I purchased it. She rolled her eyes and muttered that's why the store shouldn't accept returns. I showed her that the dress was still on the original hanger but she rudely replied saying her sales associates would never forget to hang the other piece. Bewildered, I told her if she didn't believe me, then I'll just keep the dress. She raised her voice and said it was fine she'll do the return. But she proceeded to make the same snarky remark that "her" sales associates would never forget the diaper cover. She made me look like I was cheating them in front of another customer when I honestly did not see a diaper cover attached to the dress. What an ugly and unprofessional attitude. I'm sharing my story to all of my mom friends and will definitely not shop here again. read more

Customer service was so blatantly rude, seemed like they were purposely giving bad service. When I walked in, no one greeted me however, all three employees turned and stared at me. I came in for a large return due to buying all wrong sizes for my nephew. I apologized and said thank you twice. Got no response from the cashier. Just horrible. Don't work in customer service if you don't like customer service read more

Really good deals and super friendly staff. JENAE was so cute and sociable. I think she works at the Arden location but she was at this location today! Jenae is you see this, thank you for so dope to talk to!! read more

Awful customer service. Your workers are so rude. Who works at a children's store and is rude to their customers? I went to return a few items my mom got my daughter for Christmas that were size 9 months, but fit more like a 3-6 months. They lady told me I couldn't return one of them because it looks washed. IT LOOKED EXACTLY HOW WE BOUGHT IT. Literally, tried it on my daughter didn't fit took it off. So she refused to return it because I was accused of washing it, which we never did. Probably should get a whole new team. This is the THIRD time I've come into this store over a couple months and every time they are rude. I don't even live in the state, but I'll make sure me and everyone I know don't shop at this carters. read more

Being that this is the only other baby store in the area besides Buy Buy Baby, it pains me to shop at this location because of the staff there. Horrible customer service! Everyone that works there, including the manager has this unfriendly way about them. The last 3 times I've had to go in you don't get greeted, they don't offer to help and if you by any chance have to exchange something, I mean it's like pulling teeth... read more

Was excited to go into the store to look around, unfortunately the store gives off a Hot Topic energy instead of a cute baby store. The associate, I believe her name was Amanda, also yelled at a 3 year old across the store because he kept taking his mask off. THREE-YEARS OLD. I understand COVID rules are new to people but that does not give associates a right to veto good customer service. It was a very hostile environment, not a welcoming one what so ever. Other customers were even trying to leave faster because of the hostile environment. The only reason i'm giving 2 stars instead of 1 is because of the sales. If we didn't spend a good amount of time in there we would have put our stuff down and left. I love shopping in store instead of online but paying shipping is far more worth it instead of having an experience like this. read more

I have to give an overall 3 stars for this Carter's location. 3 star reasons (good)- lots too choose from. Split boys side, girls side. Decent prices on cloths and shoes. Really good prices on clearance. No need to buy at retail, soooo much clearance. Clean and bright. Cashier was very nice and also helpful. 3 star reasons(bad)-super super cluttered (can't fit stroller anywhere) and this is a baby store. So I carry my 3 month in. So cluttered feels like a fire safety issue. Prices are confusing (is it on sale or isn't it?) won't give you back the $$ residual on your GC even if it's under $9.99. Isn't that a California state law???? read more

I ordered online ship to store. They ask you at the time of order for the name of the person picking up. I advised my designated pick up person that the order was there. I gave her the order number. They wouldn't let her pick it up because she didn't have an email that only contained the order number and her name. They never asked her for her name or id. When I called to ask why, the rude employee said it was store policy. What did i want her to do? She then put the phone down, did not ask me to hold, and started talking about me. Another employee named Leah picked and also was not helpful. She wouldn't give me the other employees name. I called customer service and canceled my order. I will never buy another Carter's product again as the number if negative customer service reviews reflect how they feel about their customers. read more

Clean store and friendly employees. They almost always have a sale going on so make sure you look for a coupon online before you go (you can even pull it up on your phone and show them). Wish they carried more hats, beanies etc for baby boys. read more

Thank you to Paige for providing excellent service... even in the chaos of the holiday. I went in to exchange and check out the deals the day before Thanksgiving. There was so much going on and the line to pay kept getting longer and Paige handled it all with confidence. There were returns, size checks, register issues, telephone calls and training a new employee and she was able to do it all. As a customer, and someone who has also worked in retail for many years, I was impressed. I hope store management does something nice to appreciate the hard work and commitment Paige provided. I really like this location...great selection and prices. Better than Amazon! I could spend a lot of time and money here. I'll be back before Christmas for sure. read more

I love Carter's baby clothes. My baby is long and narrow and this stuff fits her great. All their clothes also have tags that show sizes by height and weight and not just by age which is super helpful. They have lots of cute clothes and they're usually very inexpensive and have lots of great sales. You can find their clothes at places like Babies R Us and Macy's as well, but sometimes it's nice to go to the free-standing stores and see everything they have. I think their sizes range from infant to about 5T. Could be higher; haven't gotten there yet so haven't noticed. read more

Carter's has adorable clothes for kids, and cheap prices. Generally you can get the same outfits at a ton of different retailers, but it's usually the cheapest at the actual store. It sucks that their sizes aren't available everywhere, so if I want bigger pajamas I do have to stop in to the store, but it's pretty conveniently located. I just wish they sold their bigger sizes everywhere. Their customer service is also quite good. read more

This location was clean as well as friendly employees.. I am always confused on why there are always more clearance for girls and barely boys. lol. That is typical for any place. I found that the store has better deals on their own clothes then places like Babies r us and kohls. I always go to those places and their Carters are way more. Weird. I will return to this store if I am in the area. read more

This company is terrible. I recently had a baby shower, and received over $200 in clothing from the store. I never registered here and my guests did not give receipts. The store refuses to give gift cards (without a receipt), and only accepts same day exchanges. If you do not know the size that your baby will be there is no way to correctly estimate what will fit in each season. The staff also informed me that the value of their clothing depreciates over time, and that they do not honor the price that the item was originally sold for. I will never buy anything for anyone at the store ever again. read more

Bought a bunch of clothes last week. Took out a pair of pants for my son to wear today and there was a hole in the knee! Took them back with receipt and tags but the store manager (who didn't even bother to come out from the back) told his staff to tell me that they couldn't take it back because it had been washed and worn. The pants have never been washed or worn. I work retail and this was horrible customer service. Never shopping here again. read more

I went in this morning with my three kids to buy clothing for them all. The receipt was emailed to me and I trusted Diane the cashier that my total was correct. I went home and checked my email a few hours later and realized I was charged for two sets of pjs that I didn't get. They stole money from me. What if I had never checked?! Then I called and wanted a refund and they said they couldn't give me one and that I had to drive back out in rush hour traffic with three children in 100 degree weather (the whole reason why I went in the morning!) to have them check my bag and then they could give me a refund. The manager offered me corporates number but failed to mention they were closed for the next two days. So I packed my kids up and when I got there Veronica the night shift she said didn't even apologize to me. No one offered an apology or any attempt to make me whole for the time and gas I spent getting there. Needless to say I returned everything. I will spend my money at a company who values their customers time. read more