Terrible service...Ordered pizza for the grandchildren using the App two hours before pickup time.
Arrived at store and pizza was 10 minutes late. Drove home (15-20 minutes away) only to find one of the pizzas was not what I had ordered. Kids were not happy...
Called the store to report problem....Phone rang forever then finally answered. I reported issue and reply was "we have been very busy today"! At that point, I asked for the manager...someone else then picked up the phone and said hello, I asked, is this the manager? Reply was "I am supposed to be"...I said excuse me, and asked a second time and received the same response, "I am supposed to be", at that point I reported the problem and said I was unhappy with the service since I ordered and paid w/tip 2+ hours earlier and there should be no confusion on what I ordered and what should have been provided.
At that point there was silence on the line... I indicated that I would take matter up with corporate since I was not driving back to return nor pickup up another pizza.
I used the Little Ceasars website to report problem and of course you have to have every block completed before it was accepted your submission...store address down to zip code!
Two days later, I receive an email from the owner asking what location I visited? I replied with the location and indicated that it was all on the detailed form I completed with my complaint. He replied back indicating that people often get addresses wrong and he would be happy to offer me a FREE menu item for my trouble.
I replied and indicated that store should have solved the problem the night I notified them by delivering the correct order to my home and he probably had two dissatisfied customers as a result of wrong item. I also stated that he has problems at this store and Amite is a small community and bad news travels fast! And one FREE menu item was a joke!
I apparently made a point with him and he now offers to meet with me personally at the store to remedy the situation.
Too much time and effort has been expended to prevent me from submitting a poor review!
There are other choices in Amite...Pizza Hut and Commodore's. Nothing special about Little Ceasars accept a decent App for ordering beforehand. And forget about driving up and ordering, I tried it once only to be disappointed with the wait.
Commodore's offers a quality product whether you are dining in/out. Only hassle is parking.
Shame on Little Ceasars... read more