Worst experience ever. I went in ready to purchase a new laptop but had some questions for the Geek…read moreSquad. The person that helped me was not helpful at all. I haven't seen such poor customer service in a long time. Then when I went to look for what I wanted the sales person was indifferent and was not knowledgeable. I ended up walking out with no purchase. A very disappointing visit.

Having lived through 5 unhappy years of Verizon, I finally switched carriers. The service by Tony…read morewas incredible. Not only did he enable phone service, but he set up Wi-Fi and I was able to disengage from Century Link. He was professional, courteous, patient, and walked me through all the steps to obtain Wi-fi. And I am saving money!!!

Okay, I'm going to do it, I'm going to give them 5 starts. One of the few...... My shout out is…read moreto Colton. Unbeknownst to him, his assistance with all of these phones was HUGE. Super professional and incredibly helpful through the whole process. It's a process, a system. But, if you work the system, it works!! You park, get in line, get on the list, told when you are going to get help and help comes!! I got a new phone for myself with Colton's help, then a few weeks later, got phones for my daughter and father and again, with Colton's help. I was easy for me, my daughter's situation was moderate, my dad was complicated. Colton didn't skip a beat and we have three new phones in our home and three happy customers. If you are up to it and are willing to work the system, their system does work. If you are impatient and crabby, I get it, but it's going to take a lot longer to resolve. So, my advice, be patient, realize that we are all in this together, that the staff is just doing their job and doing it to best of their ability with the resources available.

I went in to buy an upgraded Apple Watch. I initially tried to do so online, but after seeing the…read moreoptions, decided I needed to se them in person first. The Verizon website said they were in stock in the store. The guy who helped me did t know much about watches. He told me I could get it cheaper at Best Buy or Costco (except I knew more than he did, those cheaper options did not come with cellular service). Once I finally convinced him to sell me a watch, when me ordered it (none were in stock), he didn't provide me the options. Find out he ordered a S/M watch bad size when I needed a M/L. Also didn't ask which band option I wanted. Basically, the employees are zero help. It was completely ineffective to shop this store.

Answer phone, or call people back. Don't use "magic jack"…read moreGet a store you can come to.

Had them fix a screen on a nord n10 and still they are closed and wondering if I'll ever get said…read morephone back

I want to commend Isabella at the northern T-Mobile location in Bend. I went in the day after…read moreThanksgiving because my phone was not connecting to the charger plug. She didn't give me the Hard Sell for a new phone, but she did tell me about the specials as she cleaned the dirt out of my phone's power plug and got it working. ​

Alex was very cordial and helpful in answering all my questions. The facility was clean and I did…read morenot have to wait to speak with a T-Mobile expert. Would recommend.

I went in recently, to try to get a new phone using a discount I was told about from another store…read more I told this store about it, and both employees were extremely unprofessional and were badmouthing the other store the whole time. The lady helping us kept talking about how they don't know what they're doing and are "causing problems for us again." It felt very awkward as the employees bashed the other store, and it makes no sense for them to talk that way about their own company.

This store is so worthless…read more Every time I go in to get some help it's like I'm inconveniencing them by being a loyal paying customer. Went in to add business internet today and was told no employee in the store could assist us with getting equipment today because the "business associate" wasn't in until 11? They are lucky that their coverage is better than AT&T here in central Oregon because otherwise I don't think they would have any customers. I hope I never have to step foot in this horrible store ever again.

These people are the WORST I have ever experienced from ANY BUSINESS ever!! My phone went dead…read moreand I needed a new one. I went into the store and told them that. This little punk bi***ch immediately shows me a phone that has every stinking app there is on it. I assumed I could just use the phone as a phone. The guy says nothing else, I get back to my home and this new phone & I immediately notice my laptop & tablet settings had somehow changed. It changes the screen size on my laptop, turns off ad blockers I have, among other things. I took it back and tried to return it but the fat ugly manager was all smug and told me I couldn't return the phone because they wouldn't be able to resell it. Not to mention they said I would have to pay a $50 restocking fee. How does that make sense?? They can't resell it but they can take it back & restock it with another $50?? The phone had already cost $80! I tried to explain how challenging it was for me as an old man with dementia. I'm 65 & asked the manager how old she was just to illustrate how things get harder to understand when you get old. She looks at me & says, "I don't have to tell you any of my personal information". I have NEVER in my life had a WORST customer service experience!