I want to give a big shout-out to Spokane CarMax. I've done a lot of car shopping over the years…read moreand visited plenty of lots. My mom sold cars when I was a kid--that's how she put food on the table--so I grew up around brand-new vehicles and the hustle it takes to make it work. Yesterday was something special. My son Robert purchased his fourth BMW, and the experience at CarMax was incredible. Everything went smoothly. The staff were kind, professional, and straight-up honest. No games, no pressure--just solid service and respect. If you're in the market for a vehicle, I highly recommend checking out CarMax in Spokane. I don't think you'll be disappointed. And here's something even better--my son runs his own business tuning BMWs. If you're a BMW owner or enthusiast, check out his work at bmtuned.com. He knows these cars inside and out. Congratulations, Robert--I'm so proud of you. You've worked hard, and it shows.

Bought a car a little over a month ago and having issues already with the vehicle. Service was not…read morehelpful even with an extended warranty. Taking it to another shop will never return to CarMax to Buy a car again.

Josh the service advisor, and dylan the one of the other main guys in the service department are…read moresuper friendly, funny, knowledgeable, easy to talk with, and not always straight down to business, the people over there never make you feel like you need to be in and out of their dealership, they are their to help wiether its with service, sales, or simply getting quotes on parts. The parts department is super helpful and knowledgeable aswell and going in and being able to look at the oem diagrams of the car is really nice when needing specific stuff and they take the time to do that and aside of all that their waiting room is comfortable and clean with coffee, other drinks, and a lot of audi decorations / accessories if your a car head, along with their shuttle service if your having your vehicle worked on and want to go home or anywhere close to not be just sitting at the dealer, super friendly people that run the shuttles and very easy to communicate with keeping you updated on your vehicle and letting you know when they will be on the way, all of the guys in the service department are also stellar! From sending you video updates of how everything is going and keeping everything how it was before and clean! Their show room floor is beautiful with all the wall art and inventory, everyone has been absolutely amazing everytime we have been down there!

The service department is absolutely unable to accommodate any issues with an Audi. They are…read moreconfident in sending emails asking to buy your Audi back from you so they can resell it. But if you need any kind of service after seven years, somehow you are left in the dark.

Every time I have used the Honda service team here I have found them to be super friendly and…read moreinformative. Unlike a downtown dealer, I've never felt like they were trying to pull one over on me. Like most auto maintenance you can pay for convenience or DIY. They don't over pressure you either way, so I pick and choose what I have them do vs what I do myself. No scare tactics or anything like that ever used when I discuss with them what I will do vs what they will do. For instance, I personally hate doing oil changes myself, so will use them for that if I need other work done. Also had them install a OEM hitch because I have the lift gate kick sensor as well and had to be moved when the hitch was installed. I selected the OEM hitch because it looks much better than the aftermarket ones.

I would avoid this lot by all means. Incompetent all around, typical used car salesman types:…read moreattentive when they want to sell you something, ghost once the sale has gone through. Hard sell on the warranty. There are major issues with internal comms. More than once I have contacted them about simple service related items. They tell me, "ok, come in any time." But then I show up and their service department is completely confused and I end up having to make an appointment and come back. The latest had to do with getting a front license plate bracket installed because they didn't install it when I bought it (I should have made them install it when I bought it). First time I emailed Nick who made a big show of "email me for anything." No answer. Then I call, they say 'come on in' and like an idiot I believe them. When I get there they turf me to AutoNation Acura next door, who are all confused because no one from Honda gave them any heads up about my coming over. Yesterday same thing happens. I made the mistake of believing the person I spoke to who said "come on in". Service ppl are again confused, say they don't have the bracket but can order one and tell me just show up to Acura and they'll install it. Tell me why I showed up to Acura today, they have 2013 and 2015 brackets but not 2014. Those Honda clowns either didn't order it or ordered the wrong one. Acura is ordering for me directly and ill show up tomorrow to have it installed. I trust them, but not Honda. I regret buying from autonation Honda. Worst experience ever.

Keith Moors and associates are the most professional and least sleazy sales folks you are ever…read morelikely to encounter. I'd entrust my wife going in there solo and that says a lot! Thanks for a great experience guys!!

They sold me a used car and told me they had done approximately $3000.00 of repairs…read more The vehicle rode nice but when I had to accelerate to enter the freeway, the transmission made a lot of noise. Thankfully, we had purchased a warranty plan ($7500) that should cover most repairs. Good thing we did. The vehicle needed a new transmission. They did cover the deductible for the repair, due to sending the car to a dealer outside of their warranty program. They gave me a loaner also. Based upon all the work we have had to do since the transmission, such as the side rear mirrors weren't working properly, the heater/air conditioner blower needed to be replaced and if I had not purchased the warranty, this vehicle would have cost us about $9000.00. For a used vehicle almost 14 years old. Therefore, I could not return to this dealer to purchase another used vehicle.

I have a 2015 F-150 that I bought from an AutoNation dealership and was given an oil change and…read moretire rotation plan, and we'll all I can say is thank you autonation chevrolet of Spokane valley, time and time again your team has taken care of me and my truck, even road force balancing my rear wheels for free once as my past tire shops had screwed me over with their balancing. If I could I'd give damn well near 5 stars although you guys did forget to put my valve stem caps back on my wheels, and did not inflate them to their preferred pressure, but besides that you've done me well. :D

Bought a 2025 Traverse RS go my wife and our deal was 12 free oil changes through GM. Keyword, GM…read moreaka any dealerships that are GM certified. Tried to get a free oil change in my hometown which are also GM certified and they told me they couldn't honor that deal but give me a discount. This is not what we agreed on

I was shocked to look this place up and see lower review scores than what I experienced. I was…read morelooking for a car for my daughter for months and a VW Golf popped up on auto trader which was at this dealership. I'm from out of state but was willing to travel to get the right car since the Golf's are pretty hard to find right now. I reserved the car through their website. It didn't even require a deposit though I was willing to do that if necessary. Their website system for reserving was good and the next day the online sales manager called to work through details and put me in touch with Gavyn who was a new sales guy (just graduated high school). Gavyn did a video walk around of the car for me via FaceTime. I booked a flight to pick up the car. Gavyn was sick the day I flew in so Jordan stepped in. He picked me up from the airport which was super nice. Great guy, friendly, honest. Did a quick test drive and the car was indeed what they said it was, which was a relief after flying up there sight unseen besides FaceTime. Paperwork was a little slow because their usual finance person was out sick so a woman from the Subaru dealership stepped in to process everything. Although she offered a bunch of extras as dealerships always do, she wasn't pushy at all. Because I was buying from out of state they set up all the registration stuff for me which made it super convenient. The DMV's across WA and CA are slammed so it took a few weeks but sure enough the registration paperwork was all in order and as simple as could be. There were some rubber floor mats we realized we're missing when I picked up the car. They had them shipped to my home address. This was literally the best car buying experience I've ever had and I've purchased at least 10 cars since my early 20's. I've had some other positive experiences and some negative ones as well. But honestly, the team at this dealership was incredible. I kept waiting for the bottom to fall out and for some terrible surprise based on general car buying experiences but I can vouch for Spokane VW without any reservations at all. My next VW or Audi purchase will absolutely be with them as well, regardless of them being out of state just based on this experience.

Ethan our salesman would literally say anything to try and make a sale. The guy lied about…read morebasically everything, tried giving my fiancée a 17.5% rate when she has a 700 credit score. This place is actually a joke and extremely insulting wouldn't recommend

My feedback included 5 stars and the below:…read more Yes I do; from the moment I reached out to David Bradley until I drove my new Type S off the lot it was a great experience. The negotiations were minimal as we both knew the value of the vehicle for sale, I got a fair amount for my trade, and the entire team was friendly and welcoming to both myself and my son. I have to emphasize the friendliness and gracious welcome and interactions on my 2 visits to the dealership with David, Russ, Craig, Zach, and Cole. Their professional approach and attitudes during the ENTIRE Experience were exemplary and without a doubt the best I have ever experienced in 40+ years of buying a car. I hope management recognizes the value of having these folks on their staff and the importance they provide for your dealership when dealing with customers. I can confidently state that I will refer those I talk to about the purchase to your dealership and hope to return at some point in the future when I am in need of a new/used Acura or any other model in your family of dealerships. Again, thanks so much for a great experience and having such professionals on your staff. Now off on a drive in my sweet 2025 ACURA TLX TYPE S!!!!

Didn't work with American Honda on known issue with rear window exploding for no reason.read more