Dr Robertson has been our Vet for over 10 years . When she set up her own practice, we followed her…read morethere. She's that knowledgeable, kind, and compassionate to both owners and pets. Marc at that office also gets our kudos, too. I'm so glad we have them in our pets' lives and ours as well.

Five years ago we needed to find a mobile vet for our pup who would have a seizure (really!) just…read morewalking into a vet office. Enter Twin Pines Animal Clinic and Dr. Hardy. Our dog (now 13) is still nervous, but by the end of the home visit acts like she's found her new best friend. Dr. Hardy's explanations are excellent, and the team is quick, efficient, but never rushed. Highly recommended!

I can't say enough about the incredible team at this clinic. The doctors take the time to truly…read morelisten, explain everything with patience and care, and treat your animals like their own. The staff greets you by name, remembers your pets, and makes every visit feel like family. We've tried other clinics over the years, but nothing compares. This place has our hearts -- and our complete trust.

if I could give it zero stars I sure as f*** would. I lost 2 dogs under the care of Dr. Raja, one…read morewas barely 4 months old the other was just over 3 years. I brought the dogs there because of a staff member, Bianca who is actually in Washington because she relocated up here when I returned. If Dr Raja actually knew the type of person she truly was he wouldn't ride so hard for her but that's not this post. I blame the clinic for both of those loss, and this is the second review I'm leaving my first was deleted because I was honest I. the fact that they refuse to take ownership of the hand they played in Najee's death. if you honestly think I'd allow my son dog to go untreated to later die in his arms you got me f***** up. she was a replacement of the first dog Bianca let die as my son pleaded with her for help crying on the floor. Dr Raja told me he regretted ever treating my dogs I regret it too as they'd both still be here. They can continue to delete my reviews as I will continue to repost.. Because of the clinic & staff, my son has attempted suicide 2 times most recently last week. I had a case against the clinic using there own failed documentation and honored my sons request and let it go but how many animals will come at the hands of what's deemed professional?? when my son text his staff he was told she looked better.. tell me dose she?

This Vet requires a full examination for every visit to their office. This is an incredible way to…read moremake sure that you vomit hundreds of dollars every visit you make to them. These people can no longer be trusted and are often wrong about their treatments. Truly taking advantage of people! Will be taking our business elsewhere but they do not care.

love this vet. when my cat passed away, they made quick appointments for me to get my other cat in…read more i was lost and not sure how to help my other cat through the loss. all the drs and staff were so sweet and reassuring. i wish i lived closer so i could go to this vet forever.

UPDATE: I waited until I was less upset to write this…read moreupdate. Time didn't really help, I'm still angry. Your response is insulting and only reinforces my concern about this practice. Instead of engaging with the substance of what I experienced, you've chosen to focus on technicalities and imply I'm mistaken or confused. Who the owner was is completely beside the point. I was a long-term client, and I know exactly who I was dealing with and the guidance I received. An employee told me the vet who assisted me was the owner. Attempting to discredit my experience over that detail feels evasive rather than accountable. Dismissing my account as "erroneous" without addressing the actual outcomes is troubling. I was given advice, that I later learned through a second opinion, was inappropriate and ridiculous... and in at least one case, dangerously wrong. That is not a misunderstanding; that is a failure in the care Inglemoor provided. Yes, I have the correct location. Anything incorrect I said was because it was information given to me by your employees. You state that you don't "insist" on treatments, yet the pressure I experienced happened. You claim not to offer or promote certain therapies, yet they were explicitly presented to me. You describe medications as readily available and inexpensive, yet I repeatedly struggled to obtain them and saw poor results while being told the condition was effectively "untreated." These are not abstract complaints, these are my experiences. Rather than acknowledging that I may have had a genuinely poor and even harmful experience, your response suggests I must be wrong. That lack of reflection is exactly why I will continue to compel others to seek care elsewhere. I did not write my review lightly. I wrote it after losing my cat under circumstances that, according to another veterinarian, involved missed or incorrect diagnoses, and after seeing a clear improvement in care with my surviving cat once I left your practice. If you truly take negative feedback seriously, then start by considering that not every uncomfortable review is "erroneous." Do better. ORIGINAL REVIEW: I caution everyone against considering Inglemoor Animal Hospital. My cats suffered needlessly and I strongly feel I was misled and pressured into unnecessary, inappropriate treatments and costs. Not everyone can afford a 2nd opinion but I'm glad I could. While some vets at Inglemoor were kind and well-meaning over the years... the owner, who was my primary vet, gave advice that was not only unhelpful but may have caused serious harm to my cats. She pushed pseudoscientific treatments like acupuncture, misdiagnosed dental issues (recommending unnecessary surgery), and dismissed the need for special kidney diet food for my elderly cat who did in fact have kidney disease, (which was later confirmed by another vet.) They insisted on radioactive iodine treatment for my elderly cat's hyperthyroidism. But due to the cat's advanced age, I went with the less invasive option of medicating daily. Getting it was a pain (at times it was out of stock,) the expensive medication did not control the issue as expected. After many months, I was told her condition was being documented as untreated. That statement made me furious, and finally decide to go elsewhere for care. I got a second opinion from a far more competent veterinarian who corrected these misdiagnoses and actually demonstrated the reasoning behind their care plan. I'm deeply frustrated I had to go elsewhere to get proper help. The cat with hyperthyroidism passed away from extensive undiagnosed cancer shortly after their first exam with the new vet. It was too late for them to help. My surviving cat is having a much better time under the care of a different vet.

We entrusted this clinic with the care of our pets for more than 20 years and always believed they…read morehad our family's best interests at heart. Sadly, our recent experience surrounding the care of our beloved dog left us deeply disappointed. After his passing, we reached out to discuss our concerns and to request a partial refund for services that had been provided. We understood that the clinic might not agree with our request, but we had hoped for a more compassionate and understanding response given our long history as clients and the difficult circumstances our family was facing. Instead, we left the conversation feeling dismissed and unsupported during an incredibly painful time. Losing a pet is heartbreaking. What has made this experience even more difficult is feeling unheard by a clinic we trusted for over two decades. We hope our feedback encourages reflection and a greater commitment to compassionate communication and client care in the future.

We love our current vet, didn't really appreciate the one a few years back. But now, they are so…read morehelpful, kind, and always there for our cat and dog. They are priceworthy, close, and knowledgeable. Thank you for being there!

We were able to get an appointment next day and they have worked so hard to try to find out what is…read morewrong with our dog. They even fit us in to get more xrays and blood work. Hoping that our dog can keep the meds down so they can do their work. They even clipped her nails for us. They did everything they could but couldn't save her.

I have been bringing my exotics here for YEARS! We have had nothing but amazing experiences. Yes!…read morethis clinic can be crazy busy but the mere fact that they never close and can be reached at ANY time is one of the things I appreciate most. Is this the cheapest place to bring your exotic pet... nope. That being said, if you can afford to have your pets seen by the best veterinarians in the area, I highly recommend coming here first. This place is a true exotic animal hospital with excellent attention to detail when it comes to preventative /regular care type visits.

Subject: Formal Complaint and Medical Records Request - Poppy…read more I have made multiple attempts to reach the clinic and requested contact from management without response. I am submitting a formal complaint regarding concerns about Poppy's handling and the carrier used after arrival. I brought her in secured in a box where she could not climb. She was transferred into a carrier provided by the clinic, and I am concerned this contributed to worsening injury and eventual complete loss of her upper beak. Also in the middle of an emergency the velvet tech tried to sell us on behavioral services multiple times. 1. It was not the appropriate time for this at all, period. 2. The vet tech has no idea how I house or care for my birds. A lot of incorrect and inappropriate assumptions were made, that wasted precious time. 3. I wasn't given any discharge information. They went over how to draw up her meds, but not what to do about the metal cast just placed on my birds beak. I was told on my second visit when her beak fell off completely that they were really busy. What occurred with my bird was wrong on so many levels. I have filed a complaint at the clinic, called all day today and asked for a call back and was told the managers were in meetings and would get back with me today. It's now 6pm and I've not heard from them. I am requesting a response from the Practice Manager or Medical Director and a copy of all medical records, including exam notes, technician notes, radiographs, and discharge documentation.

Dr. Gawley is the most professional and knowledgeable veterinarian that I've ever had take care of…read moremy cat's health, and she's also funny and kind. My boy is a 17-year-old tabby. You can imagine our bond and why I want the best care that I can find for him. The prices for services and medications are very reasonable. Keep in mind that you get what you pay for...therefore, I'm grateful that the prices are still reasonable for whatever service was provided as well as having bloodwork done, etc. The staff at Cat Clinic of Canyon Park are thoughtful and helpful; I highly recommend Dr.Gawley - she truly cares for her patients and their parents!

Their receptionsist is an uncaring woman who does not care if the cat (who had been a cliet for…read moremany years) was in very dire need of seeing Dr Gawley. The receptionist would not make an appointment for my cat any time in the future. Because of this receptionist, I had to take my kitty to another vet. By the time I could find a vet who had an opening for a new patient, it was too late for kitty. I refuse to go back to the Cat Clinic because of the rudeness of the receptionist. Its ashame because I like Dr Gawley. But it was impossible to get past the receeptionist.

Follow up to my first review…read more I wasn't surprised when I didn't hear from Banfield on Monday despite the receptionist's assurances that the vet would call in the prescription as soon as he was done with his patient. I called again yesterday (Tuesday) at 12:54pm and really, really tried not to be a Karen but I know I came across pretty dammed spicy, having to explain AGAIN to the same receptionist that I was still waiting on my pup's meds. He said that all he could do was pass on my requests to the vet but this time he would also pass on a detailed explanation of what had been happening to the office manager, who would be back in the office shortly. I said I wanted to speak to the office manager directly and said I didn't have my cell phone with me number so to call me at a different number. I even repeated the phone number twice and was reassured I would get a call back to talk to someone that day. I waited. And waited then got caught up with a few things and by the time I looked at the clock, it was 6:01pm. I frantically called the office not they were closed. Grrr!!! I finally got back to my cell around 8pm and found a v/m from the receptionist at 6:18pm. It said they needed to get an accurate weight on my dog so they could call in the correct meds. They would be closed tomorrow so I should bring my dog in on Thursday. WTF???? First, where's my call from the office manager?!?! Second, you do didnt call the number I gave you. Third, so I have to wait two MORE days? Forth, I've already wastwe SO MUCH TIME on this. Now, you expect me to have to take time off work to go to you to get my dog weighed? I was just there a few months ago when the vet prescribed the meds in the first place. Why do you need another weight? If I told them I wanted to spend a lot more money to fill the meds at Banfield, I'm SURE they wouldn't ask me to go through all of these hoops. Why are they making this so difficult?!?! Banfield, please stop holding my poor pup's flea/tick meds hostage!!!

Sharing my extreme disappointment with the customer service we received from Luke, which was by far…read moreone of the worst experiences I've had. We initially called with a simple question about the cost of our upgrade. Over the span of nearly 20 minutes, we were placed on hold four separate times. Each time, a different person came on the line, only to repeat the exact same information: that we needed to come in to sign for the upgrade. Despite our repeated efforts to clarify that this was not the question we were asking, we continued to be placed on hold without resolution. As the call dragged on, our frustration understandably grew. By the fourth handoff, we told the representative that we wanted to cancel our visit due to the lack of clarity and basic communication. Instead of acknowledging our frustration or trying to help, Luke interrupted us mid-sentence, confirmed the cancellation, and abruptly hung up the phone. We called back to speak with someone else and were told by Luke that he was the only one available to answer phones--despite the fact that he had just passed us off to multiple people moments earlier. This lack of accountability and transparency was incredibly disappointing. To make matters worse, when we went in person to confirm our cancellation, we were informed that we needed to call a completely different number to actually cancel our plan--something Luke failed to mention. Not once did Luke apologize for the confusion, poor service, or his dismissive behavior. If someone is unable to answer a question, they should be honest about it--not shuffle customers around or hang up the phone. It's even more troubling when this kind of service involves the care of our pets. If you cannot treat your customers with respect, how can we trust you to care for our animals? Kindness and honesty cost nothing. Please do better.