Patrice Cruz needs some customer service retraining or should just find a new job if she hates Living Spaces customers so much. Incredibly RUDE cashier/management experience. Sales people were great! We had a store credit from an umbrella that we bought and got replaced several times before deciding it was just not going to ever be a good purchase. Today we went in to get a mattress for our daughter and wanted to use the store credit we were promised. The "manager" (she insisted she was the manager and might be, but didn't give us a card) of the store argued with my wife for 20 minutes, essentially calling her a liar, because she couldn't find the note about the store credit. My wife broke down in tears from her barrage of accusations and dismissal of previous conversations from Living Spaces staff that assured is the credit was granted for the broken umbrella. It was almost a $400 store credit. Finally, the manager found the note in the system and the credit. Instead of apologizing for HER MISTAKE, she continued blaming staff or "the warranty". A simple, "I apologize, I found the note indicating your credit of $390" would have made all the difference. Nope. She was clearly embarrassed and too proud to admit her mistake. We will NEVER be back and will be informing corporate that Patrice Cruz needs to be retrained, demoted or just fired. read more

Living Spaces - Information I was given so I could leave a complaint. We'll be going much higher than Brandon for our complaint. - Furniture Stores Near Me - Summerlin, Nevada

I bought a $1400 King Mattress from Living Spaces. The delivery drivers showed up and were in a definite rush. They broke the edging of my new stairs and also hit my stairway lighting and broke the mount. They wanted to send the delivery drivers back to my house to glue the stairs back down They should have offered a professionalto fix my stairs. DO NOT BUY FROM THEM! read more

Living Spaces - Furniture Stores Near Me - Summerlin, Nevada

I'm so happy to get to write my follow-up review about my seamless delivery experience and beautiful sofa! My sofa arrived crazy fast. 2 weeks after I ordered I got the notification that it was ready to schedule delivery. I ended up scheduling it for about 2 weeks later for a few reasons, but it was actually a lower cost to get it on a Saturday, which was perfect. There wasn't a ton of communication leading up to my delivery. I think I got a notification 2-4 days in advance giving me a much shorter delivery time than I had initially booked, so that was great. I also got a notification when they were about 30 minutes out from delivery. Overall, I don't have any complaints about the communication. These delivery guys were amazing. I live in a second story apartment, so the staircase is a little narrow, but these guys were going to do ANYTHING to get this couch to fit in. Definitely something to be aware of and that I'm glad the store associate discussed with me was that their sofas come in one piece, so it has to be able to fit into your doorway. My experience with Living Spaces has been so easy and stress-free - absolutely everything I could ask for in a big purchase. An absolute dream! read more

Living Spaces - Can't wait for my couch and toss pillows to arrive! Couch is Bella Black with Peony and Chomps Nature pillows. - Furniture Stores Near Me - Summerlin, Nevada

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Got Ripped Off by Living Spaces Carefree Plan I paid $675 for a warranty on a couch 1 year later there's a 2 inch opening where the stitching is coming undone and they Won't fix it I keep getting denied. Now Living Spaces said I can't get my money back because I filed a claim even though it was denied that's their scam . I will not be buying anything from living spaces ever again read more

Living Spaces - Couch - Furniture Stores Near Me - Summerlin, Nevada

I purchased a $1295.00 dresser. The salesman said it was in stock. I kept getting delay calls that they didn't have it "yet". The delivery was delayed 3 times..which was terrible cause I has to delay my activities due to these delays...I finally canceled the order and requested a refund to my business account. Guess what the pending refund (plus sign on my business account),,,disappeared. The bank said Living Spaces did it!! The Living Spaces over the phone rep said that that is normal to hold up a refund...what!!! You suck Living Spaces... read more

Customer service was very good. My friend found some furniture pieces they really like. Items were delivered, assembled, and arrived within the delivery schedule as expected. read more

This has been the worst experience ever. Won't be purchasing anything again from Living Spaces. Purchased a section last year around march, also I added the 5 year warranty care. I filed a claim because my couch had an accidental ripped and a stain ( which the warranty covers it) I got denied because I took more than a month to claim it? HORRIBLE experience! Do not buy from them . They make it so difficult to get ahold of them. read more

Will never buy from again! I placed an order for a dinning room table. I received an email with a noted delivery date of June 13, 2023. June 13 came a went and no email updates or calls from Living Spaces. I placed multiple calls and nobody could tell me where or why my table was not delivered on time. Finally, today (June 22) I called again and they told me it was on back order. Unbelievable how horrible their customer service is that nobody reached out to me to tell me the status of my order. Such an inconvenient when I already got rid of my old table the morning I was expecting my delivery! read more

Living Spaces - It is now June 16...still not here. - Furniture Stores Near Me - Summerlin, Nevada

Let me start off by saying I don't like to leave negative reviews. Feel free to check my page and you'll see that all are 5 star reviews because I like to highlight great experiences. But I was compelled to leave one because of how difficult the back end process has been. The staff in person at the store are kind, the delivery people as well. I ordered my couch in October (over $5k). Mind you it had to be placed as a special order because I selected 1 additional piece in their collection. I didn't ask for anything special, I didn't change the fabric. My original window was 11/21-12/3 and it was missed. I tried to cancel my order since it wasn't ready and wasn't allowed to without incurring a fee. I was to pay a 25% fee because I didn't receive my order in time and they couldn't give me an updated timeframe? Obviously I didn't want to incur additional charges after already having paid $5k. After numerous calls and follow up I finally get another window of 12/20-1/3. Delivery day is here and 1 piece doesn't fit through the stairs. However there's a wide opening to pick up the couch and move over the railing which unfortunately the drivers tell me they can't do for liability purposes. Ok understandable, don't want anyone getting hurt. I call back and I'm told I'll be charged a 25% restocking fee. You would think that they would at least try and work with me after I had patiently waited another month. Nope. Won't let me switch out the pieces to smaller pieces in the collection that will fit. Nothing. I recommend shopping elsewhere. read more

We have bought many pieces of furniture from LS and everything was fine until we had a warranty issue on a couch. We put in our claim since our 7 month old couch is pilling in the fabric and obviously will need replacement within a year or so. Today we heard they are refusing our claim. They claim this is normal. I could see this as normal after a few years of use. Will never buy here again. I sent an email to the CEO and so far we have been ignored. Nice furniture but they won't stand behind their warranty and for the price that is a must. read more

Living Spaces - Furniture Stores Near Me - Summerlin, Nevada

Very happy with my purchase and will defiantly buy other things when I them need future furnishings! My assistance Kaci was super nice and very helpful! Thanks read more

A 100% OVER PROMISE, UNDER DELIVER experience. I'm warning you now, items will take longer than they tell you, and there is NO DIRECT NUMBER to the store. There is only an 800 number to a call center for service, and they told us they cannot even reach the store! We had to go down in person three times to get any sort of help on our order that has been delayed several times. We ordered a large dining set in October to have by Christmas as we host a large family dinner. Their staff reassured us it was coming, then we were told in early December via email that it's actually NOT coming until after the new year. And of course we couldn't reach anyone. You are lured by good prices, and non-commissioned helpful sales staff, but the overall business model of fulfillment and customer service is terrible. I would 100% NEVER buy here again. read more

Living Spaces has completely redefined furniture shopping in my opinion. The employees here are some of the nicest and most genuine furniture store employees I've ever encountered. Everyone here is very helpful without being overly pushy (they don't earn commission here, so I think that might have something to do with this). We have come here almost every weekend trying to shop for a couch and a dining set for our new house. When we finally pulled the trigger today, Christina was the one to help us out. She was very friendly and didn't make small talk feel uncomfortable unlike my past experiences in other furniture stores. If you are looking for new furniture and don't want to deal with super pushy, borderline harassing salespeople, Living Spaces is it. read more

Living Spaces - We went with the Brody (not this picture) in this fabric (Geo Sterling) - Furniture Stores Near Me - Summerlin, Nevada

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Great Variety of Styles & Designs. Very friendly staff. No hovering - No pressure. Showroom style furniture so you can try before you buy. Great financing options and quick delivery. We purchased two love seat recliners on Friday & received delivery the following Tuesday. read more

Let me start off with I made $2000 plus in purchases for my home five years ago I paid for a warranty on one item and I purchased $1000 mattress I had to throw away the mattress after three years the warranty company refused to work with me and told me it was my own fault that the mattress was defective that's number one then today I went in to use my unused warranty from my bedroom set at $119 to spend and it ends on the 30th of remember I went and grabbed my items that I wanted to buy the guy says oh you have to spend 119 to get 119 I said what he showed it to me in the little teeny weenie small print what is wrong with these people I walked around the store for an hour nobody approached me I stood in line for a half an hour to be told to take a hike I will never do business with living spaces again and I recommend the same for you read more

I came on here to write a review about our experience two weeks ago.. WOW.. that's a lot of BAD REVIEWS.. OVER 500.. wish saw those first.. We purchased a mattress then decided to cancel order the following day.. TWO WEEKS LATER HAD STILL NOT BEEN REFUNDED.. when I called to see where our refund was on the two week mark.. I was told that we were given store credit ? WTF ? $2,300 ? why would they just decide to do that on their own when they were instructed to refund the money since the order was CANCELED? I called two more times only to be told "we're checking on it" then I was told I would get a confirmation by morning which I did not of course. Incredibly dishonest company. Told cc company to just reverse the charge. Too bad.. they have nice stuff but dont trust them read more

I LOVE living spaces! I've lived in Las Vegas for 27 years and never been here. The showroom is amazing and I love how most things are customizable. Stacy helped us purchase our couch and it was super easy. She said it would take about 4-6 weeks for our sectional to be delivered but it only took three weeks! Everything was well organized and professional. I love how quick they delivered my couch and the men were so awesome and courteous with the delivery. Overall super satisfied with living spaces. They exceeded my expectations. read more

Living Spaces - It came with six customizable pillows. I love the ottoman and the fabric and chaise. I love Everything about this sectional. - Furniture Stores Near Me - Summerlin, Nevada

I purchase 4 items, totaling more than $2,000. All but 1 item was delivered, due to damage. I called Living Spaces to arrange for delivery of replacement. After multiple phone calls, taking 3 hours of my time, I was told to reorder the item. I had special, 18 months financing on my order. I am now being told that because this is another order, there is only 6months financing. After much back,and forth that it is part of my original order, and getting nowhere, I asked to speak to someone higher up in the organization, or the store manager. I was told that,she could not do this and I would be called back in 24-48 hours. I asked her to please put that in,writing to me. She refused. I will never purchase anything from this store again. A shame. The purchasing,was,great - the customer service is awful!!! read more

I purchased a leather couch and recliner purchased the five year plan stain on couch a repair man came out wasn't able to get stain out no response from living spaces. read more

Bought a large sectional for our family room with 3 recliners. Our sales man Richard was great. It was delivered Saturday Nov 20th 2025. After set up I noticed there were no skirts covering the recliners and there were wires and motors showing out the rear. There was also a non recliner that was finished to the floor, the two were next to each other and looked awful and irregular together. I called customer service and they said that wasn't right and they would get back to me. 5 days later they didn't, so we went back to the store. The model at the store was different than the one we bought so we had no idea how it looked set up.We showed pictures to the staff and they agreed it look terrible but said that was the way it was made. They offered us a credit towards another purchase. An hour later we found another unit that would work and tried to buy it. We were told parts of this unit was back ordered and we could not buy it. They offered us a refund, which we agreed to. The charged us 10% restock fee, $99.00 to pick up the 5 day old sectional and no refund for the original $99.00 delivery. We were out $400.00 when all was said and done......Beware. read more

Don't bother ordering anything from this company. It's a scam. I order a sofa from Living Spaces on March 1st. Was supposed to arrive March 16. They then reschedule for March 23. Then they contact me on March 26 attempting to reschedule for April 17. They "offered" me the "option" to cancel my order but insisted on keeping 10% of the amount paid. What a SCAM! Living Spaces is a fraudulent company and I would not suggest that anyone order merchandise from them in the future. read more

We recently purchased a 5 piece leather sectional from Living Spaces. We had a great experience in the store and the manager even waved our delivery fee which was helpful. Our issue was with the product once delivered. All the pieces were great with the exception of one. That piece had what appeared to be a repaired scratch in the leather of the seat and the cushion sank quite a bit when sitting in it. It was not at all like the rest of the couch. We emailed the store and they set up for a service person to come out and inspect it. The service person identified the same things we saw and wrote a report. From there it was a full week or more before we heard back. We finally heard back and the store agreed to replace the piece. The whole process was about 3 weeks, start to finish. We are happy with our new couch but I am concerned with the stores quality standards that this defective seat could have been delivered to us in the first place -- it feels kind of sneaky. read more

Living Spaces has an amazing showroom! They have such a variety of furniture pieces at different price points that it was easy to find something we liked within our budget. Working with Ally was such a breeze! She was very helpful in getting our entertainment center ordered and walked us through the delivery process. We opted for the full service, which includes delivery to a room of your choice, furniture assembly and disposal of any trash that comes with the furniture. Delivery was a breeze and the two gentleman who brought in our furniture were professional and efficient. I really appreciated the automated delivery reminders via email and text to keep you updated on your order. This was our first experience shopping at Living Spaces and we look forward to returning whenever we have a need for additional furniture! read more

Jay was so helpful! She saw me looking at sofas and helped me find the perfect fit for my new home- matching my style and space perfectly. She went above and beyond and is awesome to work with . Delivery was smooth and I'm very happy with my experience! read more

Living Spaces - Furniture Stores Near Me - Summerlin, Nevada

The only reason I'm giving it four stars is because we had never been here before and upon entering this spacious and overwhelming gorgeous store, we were not greeted or told who to ask for help if we needed it etc; kind of just stared at from the people at the front desk area as you walk in. It's a bit awkward lol. You typically expect a hello and let us know if you need any help finding anything but there was none of that. With that being said though I did later find out that they don't get paid on commission for sales so that explained a lot. They don't need to go the extra mile to make you feel welcomed if they don't want. Besides all of that though, this place has a good selection of furniture and home decor. We were looking for a couch and pretty much knew which one but had no idea where to find it in their massive showroom, until we met Aminah with the beautiful eyes. Aminah is a sales associate there at this Living Spaces location and was so very knowledgeable on their products. She isn't pushy or overbearing just extremely helpful with a great energy and positive vibe. Would totally ask for her when we come here again. If you want excellent customer service she's one of them, she answers any and all questions and is very thorough. A couch was purchased by my son and his significant other for their first apartment and everyone was happy after that. So a special thank you to Aminah for such a smooth and easy process. We would definitely come back here. FIVE STARS for Aminah. read more

Pretty cheaply made entertainment console. Just flimsy and the joints didn't line up well. It also came with cracked doors, scratches and dings all over the front. The delivery was terrible. One (not two) guy carried it up the stairs and when he slammed it down on its side, the extra leg that they didn't remove from the inside crashed down and cracked the right side. One of the delivery guys was actually using a wood cover up pen to try and fix it. Are you kidding me? Customer service replaced it and the same inept delivery guys showed. The new unit was equally as dinged up. Definitely our last time using Living Spaces. So many better places around. We purchased other furniture and a replacement for the console elsewhere and couldn't be happier with the service, quality and delivery. Beware. read more

Received a dresser that we had to wait 30 days for. The box was broken, the drawers are scratched, the top part of the dresser is scraped. Called Customer Service & the rep spoke over of me the entire time. I asked if we can exchange it and it will take another 35 days. The warehouse should check items before they send merchandise out. ​ read more

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Products are not as in-store, I purchased a recliner 1month before my wife's due date. After receiving the first recliner "armrest was wobbly" so they sent another but this time the stitching was torn and a gap appeared meaning this recliner won't last long after use. I spoke to them over the phone and they also mentioned they would call me today 3/22/22 at 9am and no call or email update what so ever. read more

Living Spaces - Furniture Stores Near Me - Summerlin, Nevada

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Bought a couch and it was delivered with tons of scuffs and dirt. Ive talked to 3 people in customer service and none have helped. One rep, Erica, even rushed me off the phone saying they can only stay on the line for 10 min. I even tried the customer service on the website and its been 15 min no response after asking for the customer number. Not happy with how this is going considering I've paid quite a bit for the couch. read more

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The one time we don't check Yelp, sigh! We got an accent chair from them earlier this year and it's completely broken. One of the legs cracked and the back falls backwards now. Utterly unusable. Costumer service could not care less. Will never go back there again. Buyer beware. read more

Bought a mattress and electric base and it was almost $6000.00. Well had to deal with them but they want your money only. They said No Refunds, No Returns and No Customer Service. Karma Purchased several items at Wayfair and they are the BEST. Customer Service is great and I have heard that many times. KARMA alway comes. read more

Living Spaces - Furniture Stores Near Me - Summerlin, Nevada

I give living spaces a zero. Went to the store in Summerlin, NV place an order for a sectional. I was told that I could get what I ordered by the first of September. I hadn't gotten any updates or the eta of my delivery. When I called the call center you could not reach the actual store, I was told they didn't know when I could receive my sectional. So I cancelled that order and ordered another one that was suppose to be in stock and could get my delivery in 4 days. Now, I rec'd a call that they didn't know when I would be receiving my second order. I already got rid of the sofa we had to make room for this one. They don't have a manager to talk to you, you have to put in a ticket to get a call back. I have yet to receive a call the only good thing they refunded me my money. I will never do business with them ever.! Beware people!!!! read more

Well here we are in the second delivery and shock of the century the delivery was wrong first they showed up after the timeframe 1230-330pm still not a big deal but one of the pieces was not correct it was labeled armless but was a corner piece. I called customer service was completely unhelpful yet again. Told me they would call to correct still have not heard a thing. I did email the social media email that responded to the first review I do not have a lot of faith the will respond still missing a piece of my sectional guess I will have to take another day off at this point I will have paid for the sectional twice using up vacation days just to accommodate their errors. I hope they use the money I paid for the sectional to invest in some training for their staff. Again living spaces do better. read more

Horrible Costumer services. Employees explain something and when you try to return an item they will say NO. Even tell you no returns are allowed. Horrible. Manager Kim was suppose to get back to me with a solution never did. Employee making jokes saying I can sleep in the floor with my baby. Please run away from them. Payed 2k on a mattress that hurts my back they said I had 100 day trial and 30 days to return it's been 2 weeks and I need to return they saying they never told me a return period. Lies over lies. I should of read reviews before I got my self into this mess. read more

This place has the worst customer service ever. They canceled delivery the day off at 1pm each 3 different times. I missed three days of work thinking my couch would be delivered. I would stay clear of this place. Edit. Now 4 times they have canceled on me. Customer service refuses to do anything for me. 4 days of work I have missed now. Do not shop here. Terrible customer service. Same excuse every time. Canceled my order. read more

Longtime fan of Living Spaces in California; the Las Vegas location does not disappoint! We bought this couch a few months ago, but weren't ready to receive it until we got the keys to our new place, so the Living Spaces representative who helped us was extremely understanding and arranged to push back the delivery date until we were ready. We called a few weeks later to set up a date and time that worked for us and everything went off without a hitch. (I know people are leaving unfavorable reviews because of shipping delays and issues with items being out of stock... but as a longtime customer, I can tell you this is absolutely not the norm. Don't let it color your perception of LS as a whole. We're still in a pandemic, people, it's not the store's fault that everything is crazy right now!) The couch itself is lovely, of course. Cute, incredibly comfy, and easy to clean. I won't buy couches anywhere but Living Spaces. read more

Living Spaces - Ginger Denim sectional in grey. Super comfy! - Furniture Stores Near Me - Summerlin, Nevada

I ordered a bar stool for my office at the Summerlin, Las Vegas store on April 11, 2023. I was told that the stool would be delivered on Thursday, April 13th and I was leaving town on Saturday. (and this was the second time they had failed to deliver, the last time I just cancelled the order). Well, the stool never showed up and to be honest I had forgotten about it until I got back to town on April 23rd. At this point I tried to call the Summerlin store (but you can't actually talk to anyone in a store, just the main customer service line). The customer service rep told me the item was no longer available! I asked if anyone was ever going to notify me or credit my card back for the purchase but he did not have an answer. He said I needed to go to the Summerlin store in person. So, off I went to the store on April 24th. Just like last time they did have a 'floor' model in the store so I spoke with Ally (sp?) and expressed my frustration about the whole experience and after about 20 minutes she was able to convince someone that I could take the used 'floor' model. Somewhat happy that I finally was able to get the final piece of furniture for my home office, I took the stool, threw it in my truck, and off I went. I did pay for a new stool and delivery but hey, I got my stool! Within 10 minutes of leaving the store I got a voicemail from 'Patrice' at the store. This Patrice accused me of stealing the stool and threatened to file a police report if I did not return to the store immediately. I tried to call and clear things up with Patrice as I had paid for the stool on April 11 and Ally got permission for me to take the floor model, but of course you can't actually call or talk to anyone in the store directly and Patrice failed to leave a way for me to reach her other than going back to the store ... again. I'm still waiting for LVPD to show at my door and arrest me, lol. I would never, ever deal with any Living Spaces store again. They only get a 1 star rating because I did get my stool despite having to 'steal' it, lol. I should probably dispute the charge as I didn't actually get a new stool or delivery. read more

BUYER BEWARE Las Vegas store review. I bought a couch from the Las Vegas (Rampart St) and 2 weeks later the fabric started wrinkling on the top and side arms . Looked like a Shar-pei dog. Called to have it returned. BIG HASSLE. Living Spaces did not give me full refund, they charged me restocking on my LS credit card. Called the card company and said they would remove. 6 months later I get a bill for $239. The CC company told me to ignore it will finally fall off. Well it hasn't and now it is on my Credit Bureau. They said I NEEDED TO WRITE ALL THE BUREAUS. REALLY this is not my fault. Horrible customer service from LIVING SPACES. Also you can not call directly to any store you visit call goes to a network for all stores. I am a Interior Designer and spend $10,000 plus a quarter for clients. Never had an issue in California. Las Vegas store does not operate the same way. DON'T USE VEGAS STORE! HORRIBLE EXPERIENCE !!! read more

I purchased a new patio furniture just recently it was delivered but they forgot some legs and a pillow on my set. So i called the store and some associate said they would give me 5 percent if i would accept it like they brought it. I said heck nooo why would i do that after paying over 2 thousand dollars for a brand new set. Thats ridiculous i dont think he would settle for that if he spent money on furniture i thought that was nit good business i was soo upset that i told him he better get meva supervisor, mgr or Jesus cause i was about to snap,plus his English was very broken, so it should be resolved today. We will see they are delivering my missing pieces today i vwill let Yall know of the outcome read more

Living Spaces - Furniture Stores Near Me - Summerlin, Nevada

The customer service stinks. It is terrible. You cannot reach the store whatsoever. I ordered three barstools. They were not delivered at the time I was told they would be delivered. I now called customer service. They are telling me that to call back in two days. I call back in two days. They are now telling me I need to put in an escalated ticket or go to the store and talk to them personally because you cannot reach anyone at the store this is unacceptable and poor customer service. Also, you cannot buy anything off the floor. They do not have a warehouse. This is a showroom only that will never buy here again. read more