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    Lizgroom4u

    4.3 (6 reviews)
    Closed 8:00 am - 10:00 pm

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    Services - Lizgroom4u

    Bath and groom only

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    1 year ago

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    8 months ago

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    3 months ago

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    Elizabeth B.

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    Perris Valley Veterinary Clinic

    Perris Valley Veterinary Clinic

    3.4
    (148 reviews)

    I accompanied my aunt to the visit for her elderly sick dog. The condition was ambiguous and tests…read morewere required for diagnosis. The vets were measured in the tests they ordered, knowing that my 89-year-old aunt was on a fixed income. They had a plan, x-ray 1st, which told us a bit more, then bloodwork. The shining star of this clinic is Eileen, 16 year veteran vet tech. before sending out the blood sample ($300) she did a quick blood sugar test and analyzed the blood viaually. She came to the waiting room to let us know that the dogs blood sugar was so high their machine could not register it. She indicated that we could take the dog home, but survival was unlikely, without serious medical intervention, in the hospital ($3,000). After that, we could address the kidney and liver issues. We did not ask for a urine analysis. She did it because her years of experience told her that it would be a wise move. At that point, we discussed the reality of euthanasia. Why does this matter? Because any other vet would have sent out the blood work, then we would have gone back the next day to discuss it. They did not charge us for the blood draw or urine analysis, which enabled my aunt to pay for private cremation. They stayed an hour past closing to complete the procedure. This clinic is NOT greedy. Instead, they are truly caregivers. Thank you Eileen. You are worth your weight in GOLD.

    NEVER GO HERE. Absolute cash grab. They do not care about your pet!!!!!!…read moreThey gave us * False hope * Thousands in charges (2k) * A dying dog left suffering * A rushed search for another hospital * And still lost a beloved family member We came in about two weeks ago because our dog appeared to have food poisoning. The staff recommended a long list of treatments, and because this dog was family to us, we agreed to everything they suggested if it meant he had a chance to recover. Before approving nearly $2,000 worth of treatment, I repeatedly asked the veterinarian (a Hispanic male vet) what the chances were that our dog would survive with these treatments. Instead of being honest or transparent, he avoided the question every single time and refused to give any realistic expectations. They told us to come back at closing because our dog "needed extra treatment hours." We came back at 5 PM exactly as instructed. Then they pushed it again and told us to return at 7 PM because the "extra hours would really help." Naturally, we believed them. We thought our dog was improving. He wasn't. When we returned at 7 PM, the vet casually informed us that none of the treatments had worked and that we now needed to rush our dying dog to an emergency hospital to be euthanized because THEY were closing. So after wasting our entire day, draining us emotionally and financially, they suddenly decided there was nothing more they could do -- yet somehow couldn't tell us that earlier? They couldn't even provide humane end-of-life care for a suffering animal in their own clinic. To make matters worse, while my family was devastated and trying to process losing our dog, they still slipped random charges onto the bill, including a flea and tick collar that had absolutely nothing to do with the reason we came in. This place is disgusting. Completely unprofessional, dishonest, and emotionally manipulative. I would never trust them with another animal, and I genuinely hope nobody else has to experience what we went through.

    Nuevo Road Animal Hospital

    Nuevo Road Animal Hospital

    3.4
    (155 reviews)

    We took our Siberian husky in to have her teeth checked. They were loose and infected. Her breath…read morewas horrible. It was hard to be in the same room with her. They did an extraction of 30 teeth. They gave us blood work and antibiotics and pain meds. Within two days she was happy and doing extremely well. It is three weeks later and she is doing great. Very playful and extremely happy. We have put her on a soft food diet and she loves her fresh chicken and veggies. We are very happy with the care and service that were provided. We will definitely recommend them to all of our friends.

    Our experience was absolutely heartbreaking, and I feel other pet owners deserve to know what…read morehappened. We brought our dog, Dior, to your hospital suffering from what we were told was heat stroke. We were informed that a $1,000 deposit was required before treatment could continue. We were also told that multiple tests had been performed and that medications and treatment had already been administered. On top of that, we were charged approximately $14 per minute for oxygen therapy, leading us to believe Dior was receiving aggressive, life-saving care. We were also billed $250 for hospitalization, yet Dior was discharged around 4:30 p.m. the same day and transferred to an emergency hospital in Temecula for overnight care. From our perspective, she was never actually hospitalized at your facility despite being charged for it. When we arrived at the emergency hospital, we were presented with another estimate of approximately $3,000. What made the situation even more devastating was learning that the receiving hospital indicated Dior had not received the level of treatment we had been led to believe she had received before being transferred. Despite doing everything we could and paying $1,000 for Dior's care, she ultimately passed away. We are now left grieving the loss of our beloved family member while questioning what we paid for and whether the care she received matched what we were told. I understand that not every pet can be saved, and I recognize that emergency medicine cannot guarantee an outcome. However, I do expect honesty, transparency, accurate billing, and clear communication--especially when families are making critical medical and financial decisions. Being charged for oxygen by the minute, billed for hospitalization when Dior was not kept overnight, and then learning that the receiving hospital questioned the extent of the care she received has left us feeling deeply misled. No amount of money will ever bring Dior back. We are left without our beloved dog and out $1,000, all while wondering whether she received the emergency care we were promised. I sincerely hope this clinic reviews its billing practices, communication, and standards of care so that no other family has to endure the heartbreak we experienced.

    Lizgroom4u - groomer - Updated July 2026

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