I was ignored waiting for service at the counter. Another customer came in and was waited on…read morebefore me. The employee then started to walk away until I called out and asked why I was being ignored. I even had to listen to profanity from the employee towards me. People skills are needed at this store.

With the weather becoming increasingly messier, my shredded windshield wiper wasn't up to the task…read more I was on my way home, but realized I had to replace it asap. This was the nearest auto parts store, so I pulled in, and was pleasantly surprised how neat and clean and well-organized this place is. And a friendly greeting from the guy behind the counter to boot. Bought the wiper, and when offered to have it installed - yes, please! So out we went, into the cold, wet night. Shame on me for not getting his name, but the guy was having a hard time getting the new wiper to snap in, so he went back inside to get another thingie. (Sorry. Don't know what it actually was.) Problem solved, and I was on my way, safely able to see through a clean windshield. Excellent service!

Very good customer service very knowledgeable and helpful this is for the Lockport locationread more

From the owner: Whether you're a do-it-yourself mechanic or a professional technician, your local O'Reilly Auto…read moreParts carries the parts, tools, and accessories you need to get your vehicle back on the road. We also provide free store services, including battery, starter, and alternator testing, O'Reilly VeriScan Check Engine light testing, and part installation with purchase of most batteries, wiper blades, and bulbs. Need a specialty tool for a one-time repair? Our Loaner Tool Program lets you borrow what you need with a refundable deposit. Stop by your local O'Reilly Auto Parts store, where our parts professionals are ready to help you find everything you need for your next project.

This is the NAPA we usually go to when we need anything for our van fleet. I've never had a bad…read moreexperience here and even when I showed up yesterday with a lack of information the gentleman working figured out what I needed and helped as much as he could. Friendly staff and competitive prices!

We were in a pinch and Napa provided with a service above and beyond their regular call of duty…read more Renewed my faith in humanity!

Great Family-owned business, not like those national chains. Excellent service from knowledgable…read morestaff who understand vehicles, parts and the repair industry. They carry a large selection of quality parts and can accommodate all price points.

Went here for a few winter items and also get a code read for a check engine light. Manager JACK…read morewas super helpful and informative. A+ customer service!!!

On the eve of a storm my windshield wiper fluid light came on and as much as I didn't want to stop,…read moreI knew I had to and I'm really glad I did. That's where I met employee Leo. He not only explained the differences of the fluid choices, he actually put it in the reservoir for me ( I couldn't find the button to open the hood - I know, I know - in my defense, it's a fairly new car lol ). Leo also noticed my coolant was nearing the low line... we went back into the store and he found the correct coolant, showed me where to fill it and most importantly, WHEN to do it. Thank you Leo, I followed your instructions and glad I stopped, seeing the temps are dropping into the single digits , I feel you saved me from a possible disaster.

I never write reviews but I had to for this. The manager Maddie was super kind and her customer…read moreservice was beyond 100%. James, who did my breaks explained everything to a T and being a woman I didn't feel taken advantage of with not knowing what my car needed. These two deserve a raise! They were absolutely wonderful and made a tough day a little easier for me! Thanks to them!!! They deserve the recognition of their kindness and helpfulness!

Well, after checking in, while waiting, I read all the one-star Yelp reviews. I told the employee…read morethat he had bad reviews. He advised me that must be from the prior service managers, which I knew was a lie based on the dates of the review, unless they just changed within the last 10 days. I thought I may have needed a new battery, so I asked if I could get a diagnostic test, I was advised NO without an appointment. Well, because I feel I'm a mechanic, I said okay I'll just buy a battery. I was advised they could put it in. Was told wouldn't take long, but it took over an hour. Maybe I'm just inpatient, but I thought an hour was long. The person helping me was very nice and helpful. Unfortunately, the battery obviously wasn't my problem, as I still have the same issue, so to the dealer I go. They also didnt know the car needed to reset after replacing the battery, so in the parking, like I had to google how to reset. Lessons learned. 1. Im not a mechanic. 2- Some things you just need to stick with the dealer. I'm not sure about pricing, but it cost me 250.00 for the battery and installation. I'm hoping that was a reasonable deal.

Erik, the store manager, was an exceptional help to me when I had a problem with my truck…read morebatteries. Erik went out of his way to help me select the batteries and then even installed the batteries and retested the whole system to insure everything was working properly. This happened on Sunday, Aug. 25th, 2024 and he made the time to do this when the store was also very busy. He made sure that the other customers were serviced and also took great care of me as he could. Great example of a good retail manager who provides great customer service...Thanks Erik.

I went to the closest auto parts store to me. When I stepped in, a lady was working on something…read moreand walked away from me: not even a greeting. Then, the three potential customers were left alone. For a good while. Then, an employee sauntered in with some items. Apparently, he was the only person working front of house. And he never acknowledged me or the now three other customers waiting for an employee to help us. When an older man came into the main store area, I asked him if he was going to help us? He said something snarky and went about his ignoring us. I then made the choice to leave the store. Good News: the second store that I went to was "night and day" better. It was clean, and an employee greeted me immediately. Go to AutoZone on Union Ave. So so much better.