Super helpful and easy going, can't thank Max enough for helping me find, and even deliver the part…read moreI needed to get my car running again

Be careful dealing 2060. They charge for paying with a credit card. More importantly they charge a…read more25% return fee!!!!!! I just got hit with a $550 return fee!!! I will call anybody BUT 2060 from now on!

Very good customer service very knowledgeable and helpful this is for the Lockport locationread more

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

This is the NAPA we usually go to when we need anything for our van fleet. I've never had a bad…read moreexperience here and even when I showed up yesterday with a lack of information the gentleman working figured out what I needed and helped as much as he could. Friendly staff and competitive prices!

We were in a pinch and Napa provided with a service above and beyond their regular call of duty…read more Renewed my faith in humanity!

Great Family-owned business, not like those national chains. Excellent service from knowledgable…read morestaff who understand vehicles, parts and the repair industry. They carry a large selection of quality parts and can accommodate all price points.

Went here for a few winter items and also get a code read for a check engine light. Manager JACK…read morewas super helpful and informative. A+ customer service!!!

On the eve of a storm my windshield wiper fluid light came on and as much as I didn't want to stop,…read moreI knew I had to and I'm really glad I did. That's where I met employee Leo. He not only explained the differences of the fluid choices, he actually put it in the reservoir for me ( I couldn't find the button to open the hood - I know, I know - in my defense, it's a fairly new car lol ). Leo also noticed my coolant was nearing the low line... we went back into the store and he found the correct coolant, showed me where to fill it and most importantly, WHEN to do it. Thank you Leo, I followed your instructions and glad I stopped, seeing the temps are dropping into the single digits , I feel you saved me from a possible disaster.

I had a flat tire while traveling and was stranded here due to such terrible customer service…read moreprovided by Madi! I did everything I could as a customer to make sure this situation went as smoothly as possible. My tow company and I called before arriving at this location to confirm they had the correct tire in stock. I specifically explained that I was traveling to Canada and needed the tire replaced as soon as possible. I was told by the agent that they had 4+ tires in stock, so I made an appointment and had my vehicle towed there from the roadside. When we arrived, before the tow truck unloaded my vehicle, I asked Madi to please take a moment to confirm that the tires were actually in stock. I explained that if they did not have the tire, there was no reason for the tow truck to leave my vehicle there. Instead of simply taking one second to check, she was extremely rude and dismissive and told me to sit down and wait. I politely asked again if she could please check before the tow truck left, but she dismissed me. We then waited nearly an hour while she served other customers. The tow truck eventually left, only for Madi to finally check the inventory and tell us that they did not have the tire in stock at all. This entire situation could have been avoided. Everyone she was helping had cars already being serviced. Nothing urgent she couldn't pause momentarily to tend to, but as they seemed to be her friends or relatives our business meant nothing. I was traveling with my child, stranded in another country without a vehicle and with limited resources. I did everything I could on my end to prevent this exact situation from happening. I called multiple locations, confirmed availability, made an appointment, arranged a tow truck, and specifically asked for the inventory to be verified before the vehicle was unloaded. Despite all of that, I was dismissed and left to deal with the consequences of something that could have been resolved with a simple inventory check. Now I have to arrange and pay for another tow truck to move my vehicle and try to resolve this elsewhere, after already losing an entire day because of this. What was most frustrating was the lack of urgency and the way Madi spoke to me. I understand that employees are busy and that things happen, but there was absolutely no reason to be rude when I was simply asking for a very reasonable confirmation that would have taken seconds. This was more than just poor service--it was a complete failure to listen to a customer who had clearly explained the situation and had done everything possible to make the process run smoothly. Extremely disappointing experience. I would not recommend this location based on how this situation was handled.

I never write reviews but I had to for this. The manager Maddie was super kind and her customer…read moreservice was beyond 100%. James, who did my breaks explained everything to a T and being a woman I didn't feel taken advantage of with not knowing what my car needed. These two deserve a raise! They were absolutely wonderful and made a tough day a little easier for me! Thanks to them!!! They deserve the recognition of their kindness and helpfulness!

Erik, the store manager, was an exceptional help to me when I had a problem with my truck…read morebatteries. Erik went out of his way to help me select the batteries and then even installed the batteries and retested the whole system to insure everything was working properly. This happened on Sunday, Aug. 25th, 2024 and he made the time to do this when the store was also very busy. He made sure that the other customers were serviced and also took great care of me as he could. Great example of a good retail manager who provides great customer service...Thanks Erik.

I went to the closest auto parts store to me. When I stepped in, a lady was working on something…read moreand walked away from me: not even a greeting. Then, the three potential customers were left alone. For a good while. Then, an employee sauntered in with some items. Apparently, he was the only person working front of house. And he never acknowledged me or the now three other customers waiting for an employee to help us. When an older man came into the main store area, I asked him if he was going to help us? He said something snarky and went about his ignoring us. I then made the choice to leave the store. Good News: the second store that I went to was "night and day" better. It was clean, and an employee greeted me immediately. Go to AutoZone on Union Ave. So so much better.

The crew made me feel welcome and the service was great. All…read moreparts were as promised. Highly recommend the business. Ps drove from Canada for these parts.

Been Dealing with Tony at BAW for over 20 years…read more They generally never have the parts i need, but when they do hes always given me the best prices, and stands behind them.. Id imagine he wont be around much longer, but while hes here i love stopping down and grabbing parts for customers cars and odds n ends for my projects..

I'm in the car business and recently ordered a bumper assembly from a salesperson named Chad. He…read morecharged me $450 for a part that was broken in three places. I arranged for someone to pick it up from their yard, and when they arrived, they sent me photos showing the part was damaged and left outside the yard. I immediately called Chad, and he promised to resolve the issue the next day when he returned to work. However, after multiple follow-ups, Chad completely ignored me. The only reason I placed the order with him again was because they owed me a credit from a year ago and never refunded my money. On top of that, I spent $350 to have the part delivered. Stay away from this junkyard--these people are truly unprofessional.

To whom it may concern @Marks Auto Parts I would like to…read moreexpress my deepest appreciation for this employee of yours, Ashley Simone. Ms. Simone was an immense help in helping me get my refund completed quickly (wrong part ordered by me) and most importantly obtaining a discontinued part (a rear windscreen for an 07 Kia Amanti) that was literally nowhere to be found in the U.S. but she managed to locate the only one available and arrange to have it shipped directly to my installers business in Augusta, GA. This was a six week ordeal and she was always pleasant and friendly to me every time I called or e-mailed her. These days it is rare to find someone who does what they say they are going to do and do so in a timely manner. She is a true asset to your company. My mother-in-law who is 85, was ecstatic to have her car back which made my wife extremely happy as she had become the chauffeur to her mother.