Worst company. Our floor is falling apart after 4 years. The company doesn't adhere to their warranty policy. Can't contact anyone at the business. Now we are out and need a floor replacement. Buyer beware. Do not use them! In response to Lauren, we have called LL flooring several times and been given several different names to contact with no response and only the run around. read more

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Went here the first time because the bullnose I got for my stairs from Home Depot didn't end up matching. After returning the items, I was a little disheartened calling around so I happened upon lumber liquidators and stopped by. A staff member helped and was able to match the flooring with the bull nose instantly and I ordered what was needed for the stairs. A few days later, I brought my Dad who wanted to see the store and we ended up leaving with some miscellaneous molding that he was planning to use, plus got some tips from another knowledgeable staff member on how to affix the bull nose for the stairs. Great place to go, very helpful and knowledgeable staff read more

Wonderful and welcoming staff. I've been here twice after ordering online and the staff has always been helpful and friendly. They have a wide assortment of flooring and the prices are reasonable. read more

This has been the best vendor experience I've had in the past 10 years in real estate. I had a hard deadline to install flooring and from start to finish, every was on board to make it happen. The process was so smooth, I can't thank the employees enough. Other bonus points include: - LL Flooring had the best priced materials (out of five stores I checked out) - Honestly, the best flooring installation I've seen (and I've seen many) - They prioritized my order and I was able to get materials on time and installation happened a week earlier than expected. I highly recommend LL Flooring read more

Very kind and helpful. Really knows about the product enjoyable experience all around. Marla N. read more

Well the installers did show up on the third try. I received a call today from LL Flooring that the installers needed two 50 lb bags of float jell to level the floors and some T-trim to complete the job....Oh well you think? No. I have to go pick these items up from LL Flooring and bring them back for the installers to use. I was told the installers rarely go to LL Flooring. These are time sensitive items, just can not get the job done without them. I have to go and pick them up. These items 'should be on the truck or in the original delivery'. I have to drive 45 minutes away, each way, to bring these items asap to the installers. This is exactly what I am talking about with regard to the "disconnect" between LL Flooring and their use of "we have no control over" subcontractors. The nightmare of LL Flooring continues. Lord help me. read more

The prices are great in comparison to other places. The service however...TERRIBLE! Inexperienced, sales people damage this business. The young people working there now just push buttons and have NO CLUE about how to deal with customers. I bought flooring. I paid in full(new policy) no follow up on the installers. After several days, I call to follow up. The store had no clue what the job status was and none of the sales staff had followed up. I had to demand a call from a manger of the installer (they wanted to use email) Finally the installer called and advised he can't do the install for yet two more days since NO ONE TOLD ME to bring the flooring in from the garage! Timing is everything. LL...get your shit together and train your staff on customer follow-up. It doesn't end with just handing the customer a receipt! In the future...I'll buy the materials here ...but I won't use LL for Installation again simply because of their PISS POOR follow through. I'm now required to pay for my job in full yet YOU guys don't do customer follow up to ensure the job is in progress. Backwards. read more

My 84 yo mother was moving from Oregon to California. She wanted new flooring in her new home, but with a tight timeframe I wasn't sure it could be done. The folks at LL Flooring in Fairfield were great. Their customer service was awesome from picking out the flooring to ensuring it could be installed in time, every step of the way. The installers, Brent and Donny did an outstanding job. Needless to say I would recommend LLFlooring to anyone in need. read more

LL Liqudators of Fairfield CA, you have a problem. From December 14 to December 29, I called Monica at LL Flooring repeatedly to arrange for an estimator to come to my home to measure the flooring needed. Monica just never made it happen. I didn't know who the company was that was supposed to come out to my home so I was dependent on Monica to contact them. After over two weeks of no feedback, no calls, no shows, I quit asking Monica to help me and I quit this company. I'm now happy with a competitor. read more

Hello, I am happy with my new ceramic tile flooring. I find the product to look exactly like hard wood although it is tile! I love it. The staff at the Fairfield store was very helpful, especially Natalie, who kept in touch during my ordering and scheduling of tile product. My only concern was the extra cost that was to be charged for some of the installation that I was not aware of? However, we were able to work that out with subcontractors, who did an excellent job with installation. Overall, I am really happy with the tile floors and Lumber Liquidators product. Thanks and Happy Holidays! read more

L L Flooring installed some beautiful laminate floors in my downstairs office. The contractor is Brent Tryner. He does awesome work and is very efficiently fast. I love my new floors so much that I want the rest of my home done. Thank You and like the terminator says I'll Be Back read more

LL Flooring - Fairfield - Downstairs office. - Building Supplies Near Me - Fairfield, California

Great job by them and the guys that put the floor in! Courteous, prompt and great job ! Easy to deal with on all fronts and no hard sell! read more

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Best customer service and knowledge of hardwood. Recommend to all my friends. Natali knows her stuff and wouldn't ever go anywhere else.

This is the second home I've done flooring on. Gerardo and Monica helped me match existing flooring and ordered all of the flooring and supplies for me. I called several times with questions and Gerardo was patient and helpful every time I called. I highly recommend LL for the quality of product and for the exceptional customer service. They are the best!!! read more

LL Flooring - Fairfield - Building Supplies Near Me - Fairfield, California

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I've had a rough 2 days, but these guys did the *most* to help alleviate that-- Francisco in particular! They were just great. So, I drove an hour to come for a great deal I saw online, but when I got there, the local store hadn't been informed of the online price. I know Francisco could have made it "not his problem" and told me that the price had expired, but he was way too cool for that. When I showed him the website, he got on the phone and made the price happen. Then he suggested good underlay and helped me pick out tools, too. Sometimes I read Yelp reviews and they sound like ads written by some shill, you know? I guess i sound like that now, too, lol. But it's because I really appreciated the good service and the great price. All legit! Thanks, Francisco-- and Gerardo, too! read more

I was trying to find something that would match well enough with my current laminate flooring that I could put in a bathroom. I had been to Lowe's and Home Depot to only find little options available for their in stock products and customer service was lacking to say the least. I was about to give up and settle for something I wasn't thrilled with. I am so glad I walked in to Lumber Liquidators. They had a great selection and the customer service was excellent. I found something I thought would work and was given a sample to take home to verify. Went back the next day to purchase, they loaded it in my car and I now have a new floor that looks great and didn't cost me an arm and leg. read more

I love my hardwood floor from Lumber Liquidators! The Brazilian teak hardwood floor is beautiful and very durable. This store's manager and associates were very accommodating, and they worked with us to get the floor we wanted. The installers took great care to get everything just right. Everyone compliments us on our new floor! read more

Excellent customer service. Very friendly and welcoming . Gerardo did an amazing job assisting me from picking the materials and setting my install service. Monica was very helpful and friendly. I will definitely be going back to this store for future purchases. read more

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I received bids from Lowes, Home Depot and Harry's Carpets and Lumber Liquidatorsto rip out old carpet and put in engineered bamboo flooring. Lumber Liquidators beat them all. I frequently receive their mailers but wasn't quite sure of the quality of material or experience of this company. So I went into the show room in Fairfield and spoke to Gerardo, Monica and Mike with all kinds of questions. Thankfully they were all were very knowledgeable about warranty and styles. I went with my gut and trusted them with the project. They delivered in price, materials and install. Saved me some serious money. $$$ As a real estate agent I'm always looking for a good deal. I will pass this along to all of my clients and the general public. I am very satisfied with Lumber Liquidators. Thank you. read more

My first and last experience with Lumber Liquidators. After negotiating a slightly lower price more in line with what Home Depot was offering I purchased 30+ boxes of waterproof vinyl. Service was notably slow. I had to wait nearly 2 hours to pick up flooring, 1 hour for the single customer waiting for his load in front of me and another 45+ minutes for mine. I went back 2 days later for another 2 boxes to do an additional area on the same job and he refused to honor our original price. As a landlord who buys this stuff on a regular and frequent basis I mentioned that this is not what I consider acceptable customer service. Response? Tough. So for the extra $15 you made on the 2nd sale you've lost out on all my future potential business. Bye. read more

We walked into this store twice just before closing. Both times, we encountered Moises, who was incredibly polite and helpful. We apologized for coming in so late and he told us it was no problem. He even checked the sales that he was posting for the next day, to see if what we were wanting was going to be cheaper! We went in the next week, to make our purchase and also met Gerardo. He checked to see if the floors were in stock, which they weren't, but held them for us at the Santa Rosa store. We paid in Fairfield, but needed to drive to Santa Rosa to pick up. We had to wait until the following Thursday because the store stayed open until 7 there, that day and we couldn't get there by 6. Well, picking them up was not a good experience. The following day, I called and spoke with Gerardo, who was very apologetic, and dealt with our issue at the other store. He also credited us the difference of the newer sale price, right over the phone. I will definitely go back to the Fairfield Lumber Liquidators! They need more employees like these two, at all of their stores! read more

LL Flooring - Fairfield - Cannot wait to get them in our home! - Building Supplies Near Me - Fairfield, California

I'm basing this review from the customer service I received from Mike and Francisco. Although I bought NOTHING, they tried their best to help me out and answer my questions. They searched far and wide for a piece of flooring that I needed, but was discontinued. Unfortunately they were all out, but they went above and beyond to help me out. Great customer service. read more

Came to this location after going to Home Depot and Lowes because we were shopping around for new flooring for our home. Their selection is amazing and their prices are even better. Carlos and Natali paid close attention to our questions and concerns and gave us some samples to take home. We didn't feel pressured or rushed and their attention to detail was much appreciated. We came back a few days later with our decision and checkout and appointment setting was super easy. We are very happy with the outcome and I will be recommending this place. read more

We were in need of new flooring for our recently bought home, so we first headed to Home Depot and Lowes little to say as the quality was poor and the prices were high. Our contractor then suggested we go to Lumber Liquidators as they offered great products at a wholesale price. I was told to ask for Monica the store manager however she was attending another client, that's where Roberto came in to save the day. This guy really knows his stuff, he comes from a family of floor installers and I could tell Roberto not only knew what he was talking about but also how passionate he was for the trade. He gave us great recommendations and help us reach a decision on what floors to get by showing us pictures of what the floors would look like in different remodels he had installed floors in the past, this is by far the best customer service we have received throughout our remodel he was so patient and listened to what mattered to us. Roberto was thorough and asked all the right questions bringing up concepts and common installation problems to look out for and also how to solve them since we plan on doing this ourselves that information is vital and extremely helpful. We will be recommending anyone we know to Lumber Liquidators and will tell them to ask for Roberto since we know they will be taken care of above and beyond what everyone else has to offer. read more

Very satisfied with the result!! Staffs are very friendly and helpful!! Will definitely come back and recommend!! read more

LL Flooring - Fairfield - Building Supplies Near Me - Fairfield, California

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Great customer service. Juan and Monica were awesome at trying to locate the wood that I was looking for. They made me feel welcomed and like my business was appreciated. Juan was very helpful trying to accommodate my very tight deadline. I would recommend them to anyone who needs that type of service or materials. Great job!! read more

Professionals at what the do and sell. Assisted us every step of the way. Recommended an amazing awesome installer as well. Our new floors are awesome. read more

Mr Sullivan, I have ordered $8,000.00 worth of flooring and materials from this store on two separate occasions in the past 8 months. I had no issue with the initial order of flooring. However, the second order of the hardwood hickory has been a nightmare. The people in the Fairfield store are incompetent, combative and rude when it comes to a problem. They do not take responsibility to try and resolve the issue. Their canned response is, it is always some other company or suppliers fault. I ordered stair nose with my order and it was all very dark red pieces and my flooring is mostly light with some medium tones in some boards. If I were to use them, the stairs would look terrible. It looked like two completely different colors. When I spoke to the people in the store (I have dealt with all 3 of them) they said they can special order the these pieces and it would take 2-3 weeks for delivery. I explained to Amber I would need them no later than 3 weeks as my contractor needed a couple days to put in the stairs. I have 4 exchange students coming at week 4 so my contractor needed at least 2 days to complete the stairs. The end of week 3 I still had no stair nose so I called and all they could tell me (even the manager) is, we have sent the supplier an email, but haven't heard back. I called the main customer service number and she called the store and got the same response. I called again and asked them to pick up a phone and call the supplier and ask them to overnight it. This is a common practice in todays business environment. The response from the FF, Ca. people was they were sending another email (4 days after the first email which they claim they hadn't heard anything back from). Why would you wait 4 days to send another email when you have a customer needing the product? This was week 4. The woman at 1-800-hardwood stepped in and tried to push the FF, Ca. crew and said it would be delivered on the 24th maybe even the 23rd. My students were coming on the 26th so that was still ok. When they did not come again 23rd or 24th, I had to have my contractor come out and build temporary stairs and rail material that will have to be torn out once I have the product. So it is costing me double for the delay of the incompetence of Lumber Liquidators. When I called this morning I get the same response from these people in the FF, Ca. store. It is not their fault, there is nothing they can do, and they don't want to talk to me, but they might have it today and if they do they will call. I called 4 times before I got anyone to pick up the phone. This is probably the worst customer service group I have ever dealt with. These people are rude, abrasive, and not customer friendly at all. This company has cost me time and money. I will never use this company again. read more

Service was terrible. The sales person Francisco told us in order to return any unused flooring there would be a 20 percent restocking fee. When we brought four boxes back he said he would not refund the flooring because it had been over thirty day. He acted like he was doing us a big favor taking it back and giving us a store credit. We don't need or want to purchase anymore products from Limber Liquidators. I should have listened to the 60 minutes expose and ran the other way. Don't shop here bad policies and terrible service! read more

Boo to this store! Went in on February 14th & asked to schedule a measurement to get an estimate. They said someone would call me on February 15th (president's Day). I reminded him it was a holiday & asked him if he was sure someone would call. He assured me I would get a call to schedule an appointment. It is now February 19th & I have yet to get a call. Nevermind! I would hate to see how they treat me when I'm ready to have some floors put in. read more

Monica the assistant manager is the best. She gave me awesome customer service and did all she could to make me a happy customer even though things were out of her control. Thanks Monica I finally got my stair noses. read more

We had a great experience. Amber and Francisco were awesome. They did everything possible to help us get the best deal and gave us the best service. They know what they are selling and have a lot of knowledge to share. We love our new floors and really appreciated all they did for us. read more

Made it so easy and so helpful knew there stuff Didnora made it effortless and saved me a ton ! Thanks again John read more

I wanted to give this store a great review as they have been so incredibly helpful for me. I see the reviews below and all I can say is that was not my experience. I just finished building a home - Lots of stress and many moving parts to getting the house finished. Included in this extensive tear down was new flooring. We decided to go hardwood throughout the house minus bathrooms which amounted to around 2000 square feet. We went with the Brazilian Koa. I was told my order would be 8 weeks, which was fine since we were in the framing stage. As fate would have it, my order came in 4 weeks and my house was not ready for flooring for another 8 weeks after that. They stored my flooring in their warehouse until I was ready. Incredibly patient given the size of the order. They offered to deliver it for free if I would take it before I truly needed it. I did and they staged it inside my house out of the way of the sheet rock. It probably sat another 4 weeks before we opened the boxes to actually use it. I had few quality problems and they said they would accept the return if needed. My carpenter was able to use all of the flooring with the exception of 5 boards. I think that is pretty good considering the quantity. Then we ran out of flooring.... I had to call them and order more.. of course, it was all on back order. Gerardo called all over the state of California to find me more flooring. We were able to have what I needed shipped from Los Angeles within days!! At every turn Gerardo has been there for us helping us with all the pitfalls of this project. In fact my parents also had the same experience when they redid their floor as well. Thank you Gerardo for everyone you do!!! read more

While the flooring is so far fine, good quality, etc (we chose a stranded bamboo), our purchase experience could have been better. First, we looked at flooring one weekend and chose some we liked. We found one on the closeout rack for a posted price but were told the posted price was wrong and it would cost more. We came back a week later (the following weekend) to make our purchase, having made our decision that we did indeed want to purchase the closeout flooring. The posted price was still the same as the prior week but we were told yet again that it was going to cost more. As they had had a week to adjust the posted price if it was indeed wrong we contested this and got the flooring for the posted price. This was not the big issue (it worked in our favor). As the flooring was closeout we were told it was non-returnable (understandable, we were fine with this). We chose a transition trim and placed our order. But the wrong trim was put on our order. Sadly we didn't think to check that we were given the right trim when picked our order up. So when we went to use our trim after installing the flooring and discovered the wrong trim had been put onto our order we called to discuss an exchange for the correct one. The sales person told us they did have the correct one still and they would gladly do an exchange even though it was a closeout item because trim could be used across flooring. But when my husband went in the next day to complete the exchange someone else refused the exchange and refused to give any money back, stating it was an "all sales final" purchase. So we wasted over $60 on the wrong trim. Not happy. Then to make matters worse, when we managed to find a way to make the wrong transition work anyway we discovered that despite being from the same flooring line, it didn't match our flooring AT ALL. We love our flooring so far, but I have to say, I will NEVER purchase transitions or trim from them again and I have lost all confidence in them as far as standing behind their sales and their product. And I do not recommend anyone purchase transitions from them either. You would be better off with going to Home Depot or Lowes and finding a transition there. It would cost less and match better, and you can return it if it's wrong. read more

Worst customer relations and warranty. Guy even fronted me. Only after can you see a flaw in the finish. So I bring it to their attention and because its already installed it is not their problem any longer.....WOW and they stand by that read more

Watch out! After you buy they will take no responsibility for any defects and/or problems. It will be yours or the installers fault. There are pending civil cases with formaldehyde. Please read all you can before you buy at LUMBER LIQUIDATORS. They are very aloof. When I brought the issue up regarding the finish problem, I won't mention Gerardo name, he just put his palms up, shrugged his shoulders, eyebrows up and says ... "I don't know what to tell you". I guess he really means your tough luck. I had to ask for someone to come and look. He set a date, I waited, no one showed up. Customer service offers a store credit. Why would I buy there again?! Please take note. The receipt says once the flooring is installed, it is deemed accepted. read more

I would give zero stars if possible!! Francisco was of no help even after I explained that I was a repeat customer (my husband I counted 5 of the 20 rental properties we had used Lumber Liquidators) and that we never had a problem with other Lumber Liquidators before. We have used locations in San Jose, San Carlos, and Berkeley in the past and had always been satisfied. The situation: For the last 20 years, my husband and I have been property managers for his and my parents rental properties in several cities/towns. Recently, my parents purchased three more properties, all of which need renovating i.e. flooring. As we have done in the past, I placed an order for half the flooring needed for rental #1. I placed the order online in my name (my last name is the same last name as my father's) and used my fathers's debit/credit card with his correct billing address and phone number. The purchase price was subtracted from their checking account approximately 6 weeks ago for $2200. Smooth, so far. Francisco called my parents home and left a message exactly one week ago. My mother texted me saying that I needed to call him back, because there was some question he had. As I drove to work, I spoke with Francisco and long story short, he said that my ID and the credit card used would not be sufficient when picking up. He insisted that I needed my father's ID; I explained that that was not possible, because of the long distance and the fact that he just got out of the hospital. He continued to say that my ID, which would demonstrate that my name would match the order name (not the billing name), and also would show the same last name, would not be sufficient. He just would repeat that it was not corporate policy. I told him that he needed to "think outside the box" because I cannot provide him with my father's ID and not only are our last names the same, but I specifically placed the order in my name so there would be no problem when picking up." I further explained that this had not been a problem in the past. In fact the last time we used Lumber Liquidators, the Berkeley store had no problem with my husband showing his ID for his parent's rental house order. It was the same situation except it was his dad's name and my husband's name. As a response to this, Francisco insisted I provide him with my husband's and father in law's names and phone numbers. I thought he got confused so I explained that those names were not with this order and he said he knew and asked again. I said, "why are you asking me for their information?" He replied, "to see if they have an account and have done business with us before." That is when I became extremely upset; he clearly was insinuating that I was lying. I said, "Look, you need to think outside the box. If I was in your position you know how I would handle this? I would call my father, explain the situation and see if he could fax or scan a copy of his ID." Francisco responded with, "Oh, we can do that." I said, "I should not have to do your job for you and figure it out." I then proceeded to say, "So, are you going to call my father and do this?" He said, "No, you can call him to get it." Huh?!?! You insinuated I was untrustworthy, I figured out a solution to this ridiculous problem, and now you want me to do your job again as a dishonest individual? The next day, last Friday, I emailed corporate and had heard nothing in response to my lengthy unedited email. So this morning at 10:19 I called customer service and was told they had reached out through email to me. I said that that was incorrect; I have received nothing. Anyway, no attempt was made to smooth over the situation. Instead, the customer service rep did as I instructed, to cancel the order. Nothing more, nothing less. Not even an apology for my dissatisfaction. Guess they don't really care too much about their customers, I mean "ex" customers. Oh... and the interesting thing is that when I got off the phone, I miraculously had a short haphazard standard letter sent from corporate emailed to me 6 minutes into my phone call. In the rush they had not filled in a name in the sentence: "we have assigned your claim to... " What a joke! The irony of their employee treating me as dishonest when the company themselves were dishonest. Caveat emptor. PS I find it interesting that "someone" logs into Yelp and ticks "funny" for 1 star reviews. I bet it is one of the employees working at this subpar store. Class act, truly. read more

I ordered $2700 worth of flooring on 6.22.16, today is 8.14, still no flooring, it was promised to be in stock by 7/19. So far no firm date has been set for me to receive the flooring I already paid for 2 months ago. very poor customer service. read more

In contrast to the recent bad press, my experience with Lumber Liquidators has been great...and I love my "Angie Bamboo" floor. Almost all my floors needed to be replaced after the Napa earthquake and now as we finish the stairs, the house looks great. I didn't realize how great it would look with the redwood trees viewed out the windows through the rooms! From the start on up to my call this morning with the question about which area rugs to use, kind helpful support has been practiced. Everyone in the store has been careful and knowledgable. It didn't matter who we talked with...they had our information and could link to the project, but our most consistent encounter was with Gerardo. Very helpful and concerned. Thanks and I highly recommend rethinking your second thoughts about LL. * * * Several months later.......! Well, what can I say! We decided to use the non-click bamboo for the steps because the steps are at a main entry point and will get a lot of use and abuse. During the installation, I walked in to find my son slamming the hammer down as he set each nail. My heart sank a bit until I took a look. Nothing....but a tiny nail hole to be covered with a little wood putty! No creaks, no dents! I am not a paid reviewer, just a resident trying to fix a broken house after a significant earthquake!!! I love my bamboo floors better and better each day and so glad I didn't opt for super expensive alternatives. Who knows, it ten years maybe I will want a new look. The click together floors will still be in good shape to pass along. read more