I don't know why this Ross isn't getting more love! Every time I come here I find a gem I definitely wasn't looking for, but the 5 stars goes to the efficient service of the employees that kept the long checkout line moving! The line was at least 10 people long and I was only in line for 5 minutes!! Kudos to the staff here!! read more

I had no problem with the service and nice selections of everything. The only issue was there's too many racks that a crammed together. The whole store is just crammed. They need to reorganize the store. I got so tired of saying excuse me to everyone so I can shop. read more

This store is so dirty, does not have anything good and the employed see so rude. There is many other options stay out of this place

Some of the stuff can use some straightening up but it's a good place to save money which is always a plus.

Always a fun shopping experience as I search through endless racks for hidden treasures. Only down side is, there's always a line, a long line, a long slowwwww line, maybe during peak hours, they could prioritize more on cashiers than the sales floor. Outside of this 3 stars because I rarely ever find my shoe size read more

I went into the store yesterday and bought a pair or pants and did notice a rip, they were UNWORN! and the manager couldn't accept and was very persistent to the fact that they were worn when they were not that is how the material is. Couldn't return it they're completely unprofessional and act like this is a top of the line store. Horrible workers, horrible attitudes and lazy management read more

Lines are always ridiculously long at this particular Ross location. That alone is frustrating, but today I ran into a dressing room attendant that made me feel bad enough that I'll never go back. He told me to hang up an item I planned to purchase, which made no sense since I didn't want to keep the hanger so why did he tell me "I'm gonna need you to put that back on the hanger" He also would not let me try something on because it was attached to the hanger by a plastic thread, which was weird because yesterday I was at TJ Max and the dressing room attendant sweetly offered to snip off the same type of plastic threads so I could try some things on. Why did this guy flat tell me NO. It's a plastic thread to keep the item from falling off the hanger, it wouldn't hurt the item to remove it so a customer can try the item on. If I had purchased the item, took it home to try, and it didn't fit I'd be returning it to the store, ON A HANGER, but the tiny plastic tags would be off, so I don't see why I couldn't just try them on in the store instead. It felt like the attendant couldn't care less, was possibly even prejudice toward me, and that's why I'll never shop here again. read more

Selection: great prices: GREAT! Checkout: not so great. It took 25 minutes from the time I got in line until the time I walked out the doors. I figured hey it's just a busy day. A few weeks later I went back and it was the same thing, probably worse. But with those prices, I guess I can't complain too much read more

This Ross unfortunately never has anything. Racks are licked clean and it could be the times I have came. However it is always busy so some people do enjoy it. read more

I personally like going to Ross for last minute dress findings or something specific needed for a trip. It's cheap and you can find some pretty good department quality things for cheaper. From bags, travel items, household items, masks, you name it. 30 day return policy, they take Apple Pay, and the fitting rooms are currently closed during COVID. read more

Ross Dress for Less - Social distancing reminders - Department Stores Near Me - Fairfield, California

Compared to the reviews I'm seeing, I didn't really have any issues with this store. The staff is usually friendly here. But they seem to have a very good selection of inventory and I mean, you come in here to see what treasure you can find, its Ross - the place where you can find the best bargains haha!!! Coming from the Sacramento area, this is the third bay area Ross that I've been to because I remember shopping at the Vacaville one long time ago when I was a little girl and I been to the one in Pleasant Hill as well also. The ross in fairfield is right by the Solano mall and the Travis Credit Union bank and you can easily walk or drive a short mile over there. I walked to and from there and it always gets busy during the holiday season, I can tell you that much. All in all, 5 stars for this store should do. I might come back some other time. read more

I came across this location decided to stop in today. The store isn't in the best area. Store seems okay not a lot of merchandise seems customer don't really take care of things. Stuff at the front counter seems to be nice. But the African-American lady at the dressing room was extremely rude NOT helpful at all. Sad thing is I was respectful and nice to her and she couldn't pay me the same respect. It's a sad world we live in that customer service has really went downhill I'm noticing here in California it seems to be everywhere. Customer service people are just angry but yet they want their paycheck I don't get it. read more

The staff here that I had experience with today were Rude as all get out. I'm so sorry but I'm not from the area and will not be back. but they were so rude to me. I had to pee and a meanie Flora started yelling at me at the fitting room when I just asked to use it. Then started to help four other people to the fitting rooms. I have a reconstructed bladder and one kidney if I hold my urine for a long time I can get a urinary tract infection and she was very mean. Corinne was super mean at the register then super nice to the next customer. Seemed prejudice. Will never be back, thanks but no thanks! read more

Im not around this area went on a trip with a few friends. We weren't quite sure what we were going to get. We were approached by this employee by the name Angeline who was extremely rude and unprofessional not to mention the lack of inventory. This is my first time going into a ross and will definitely be the last if all staff are this rude. I don't recommend going here. read more

So I was at this store just now. You know minding my own damn business , shopping and wanting to spend my hard earned money. When the lame security guard saw me stretching some socks I was interested in. I was checking to see how stretchy the socks are. As yall know Ross has some cheap material things. Anyways they kept staring at me like I was tryna steal something. I ain't gonna go down stealing $6 dollar socks or anything in general. I am beyond blessed and I work very hard for my things. Ross got me messed up. Anyways they kept following me all around the store. I couldn't even shop around comfortable. That's messed up. Never coming to this Ross. First time that this happen to me in any store Very ghetto and dirty store. Acting like yall the mall. read more

Disorganized and unappealing. Although I found some things that I did purchase, it was anything but pleasant to search for them. There were numerous items mis-stocked such as men's shirts and women's tops mixed in the athletic wear. It was like this throughout the store and this was not a staff shortage issue as multiple employees were simply socializing amongst themselves. No, they were not in training and were in groups of 2-3 laughing, checking their phones etc. Also noteworthy was the filthy sanitizer pump bottle at the entrance. I wouldn't touch it. And I was double charged for one of my items which required a return trip. Better management is needed. read more

It's a hunting game sometimes you love it other times you hate it. It's hard for me to spend little i always end up leaving spending too much read more

I say anything for less is best! From designer name brand clothes to home décor and kitchen supplies, I've picked up my fair share of things we needed from here. This store seemed smaller than other locations but they've got some nice things I haven't seen in other stores like collectible "I Love Lucy" and "Star Wars" glasses go figure. For under ten bucks I picked up a set of Wolfgang Puck 5" & 7" Chef Santoku Knives, which I thought was a steal! What's not to like about Ross Dress For Less? The only thing I can come up with is probably parking when it's super packed... read more

Ross Dress for Less - Department Stores Near Me - Fairfield, California

See all

Very poor customer service, the supervisor Georgia doesn't care about her customers, one of their workers didn't take the ink tag off on one of the blankets I purchased for my renter. She said she can't do anything about it just come back and give 10 percent off. She then told me that's all she can do for me and didn't care that I had to come back, I don't know what kind of manager says things like that! We live far, so we went back, their other worker took forever to fix our receipt. So we never got the 10 percent off, this is a ghetto Ross and with Georgia operating it, customers will be treated poorly. I'll be going to a different Ross, not fairfield! read more

As crazy as it may sound, I've found that a lot of other customers are really polite here! Hearing people say, "Excuse me," "I'm sorry," and "Thank you," in Fairfield is a God send. Don't count on the workers on knowing what they have in stalk. Things come and go through that store day by day. I feel I can walk in here, drop all the snobby bull shit act and look for a great deal. read more

Shopping with Mom: Didn't find anything I wanted at this store's location; it's either a hit or miss shopping at Ross because each stores' location either carries a larger or sometimes lacking inventory selection. This store lacked both selection and inventory. read more

Ross Dress for Less - Shopping with Mom! - Department Stores Near Me - Fairfield, California

I'm giving this place fair review for the items you will find in the store but today's experience was really disappointing. The security personnel does not have a very good communication skill. He made me feel like I was going to steal a $24.99 Ralph Lauren purse. I haven't been in a retail store for 4 mos now. I work as an RN in the Bay Area. Taking care of patients and my family in this time is really stressful. I went out to distressed. I was discriminated thats how I felt. I can't even concentrate shopping anymore at the store. I was furious. He said he will take the purse bec it supposed to be locked since it's signature and it's original price is $100. What!?!? It's in my hand. He said are u buying it!? WTH!? He cld have said I will take it to the cashier if u don't mind. better! Come on now! Is bec I'm Asian!?!? read more

Ross Dress for Less - did u think I was Gona steal the $24.99 purse U were so anxious to take it form my hand to lock it?security person in mask.Discrimination! - Department Stores Near Me - Fairfield, California

See all

I love Ross, 75% of the time. I get a lot of my clothes here...ALOT. Great blouses & bags & shoes. On some days, their store can be slim pickens. New stock come in once or twice a week, so you'll either hit it or miss it. Overall, good ross. Gotta love them bargains. Service is good, but I wish the people at the fitting room were more alive. read more

Love Ross, hate this location. At the time I was getting ready to pay, there was only one register which also happened to be the return register. Both the purchase line and the return line were empty so I went through the purchase line and stood behind customer who was already getting checked out. The cashier named Yamani saw me go through that purchase line. When the customer in front of me was done, I was getting ready to proceed when she called someone else to check out. I said "I was already in line" she said she understand but she has to get the other customer who I assume she personally know. I told her what she just did is pretty "f-ed up." No response from her not even an apology. Ghetto ass Ross, disorganized and dirty. Yamani: ghetto ass cashier, fake weave, fake nails, real attitude. read more

Very rude "Vilma" i was overcharged and came back to see if they can give price adjustment , but she wanted me to fall in line outside with the regular line. i was in line yesterday for 2 hours outside and another 1 hour to get checkout now she is saying i need to wait outside just . Bad customer service from Vilma , thanks for being rude . You are one of the manager but you dont know how to treat your customers nice and polite .i understand that you guys have to handle a lot of people trying to go inside but does that mean we will get treated badly ? Everyone else is so nice except for Vilma. read more

Ross Dress for Less - Department Stores Near Me - Fairfield, California

HORRIBLE CUSTOMER SERVICE!!! DOESN'T VALUE IT'S CUSTOMERS!!! On 5/18/2021 at the Fairfield store, about 8:30pm, as I was checking out, the cashier had forgotten to put one of the items in the bag. Unfortunately I didn't discover that it was missing until after I arrived home. I called the store and was told that they were holding it for me. When I returned pick up my merchandise around 10:15pm that same night I asked if I could receive a discount since I had to drive all the way back to the store. The cashier turned to ask her caucasion female supervisor wearing glasses and who was standing closeby if I could receive a discount. The cashier explained to her that I had driven back to the store since the item was not placed my the bag upon check out. The supervisor flat out told the cashier, "No," without any explanation. I like to give patronage to our local businesses especially now due to the impact of Covid however I will NOT support a store that doesn't value the worth their customers!!! read more

I love Ross! I think this place has such good finds! My boyfriend was surprised to find out Ross is one of my favorite stores LOL uhhh yeah! Why not?! I found a gorgeous decorative bedroom velour royal purple-colored chair here for $99, it looks like it popped out of Z.Gallerie. I regret so bad not buying it when I saw it last week :( I came back over the weekend with my mom and it was gone! Boo :( Anyway they also sell cute things like Betsey Johnson accessories! Yay! I especially love their home decor. Their customer service is great too! I'll definitely be returning! read more

I just went and got a good deal on pajamas. But... there was a lack of variety and sizes. I was only able to buy a pair with some warm boots. I just don't like this store. It's SOOOOOOO plain! I hate the plain blue and white colors. I hate that everything so disorganized and messy that I can't find what I want and I give up. I get so bored only being here for even stepping past its clear, oil finger printed doors. Ross needs a HUGE makeover. My mother forcing me to come to this store as a kid still has a psychological effect on me. There's always some psychological basis to what goes on in the life of a person. You kind of tend to avoid places you were forced to come to as a kid. read more

They have a lot of branded items here. The staff is friendly and welcoming. They have great prices, and they have a lot of items to choose from. If you are looking for clothes come give them a visit. read more

This store is underwhelming. Racks don't have many clothes on them, but the women's plus section seemed to have the most??? Lots of space but not enough product to fill it. read more

I love Ross, I'd marry it if I could. Just like any other person who shops at Ross, we've been to plenty of them, whichever city we may have all stopped in. Sure their stores may not be the cleanest, clothes on the ground and thrown on the rack. Boxes open, or all taped up to try and prevent it. But it is a discount store. You can't expect pristine boxes and packages. Who doesn't like saving money? Shop at Ross, or don't?! That way I can get all the goodies, and you can pay full price! read more

Ive been to this store twice before. My mom and i was followed around during our visit. We did nothing but look around and pick up what we wanted to purchase. It was painfully obvious. Yes i have tattoos and im black. I make more money than the employers there. I know because i used to work for this company. I was made to be very uncomfortable and chose to cut my shopping visit short because of how uncomfortable i was. The hispanic chick at the counter however was very accommodating. If u have tattoos and youre black or just black. U will be followed read more

I'd really like a district manager to know I shop frequently at this Ross location and I have never felt impressed with the customer service staff. I even stopped shopping here and began only visiting the. Vacaville location. Today I have a cashier by the name of Cynthia. She was amazing. So pleasant, professional, and just genuine. I thanked her for being just so nice. she told me it was her first day. PLEASE give her all of the recognition on her first day of being spectacular!!!! I will come back to shop here because of such a great experience that she provided. She was empowering and told me that it's not about how you look it's about your confidence and attitude and how you treat people that makes you beautiful. Cynthia thank you so much!!! I'm ready for a hot girl summer!!! She's a great person overall you're lucky to have her working for you. I hope this gets her recognized for doing an exceptional job!!!! Thanks again Cynthia!!!! read more

Pretty good merchandise. Store is messy but it could be because the customers are messy. Glad we have a Ross locally.

people in the store aren't wearing masks and the staff does nothing about it. the cashiers don't sanitize the desks like this page claims they do and half of the staff doesn't wear their masks correctly. i was told that the staff wasn't allowed to reinforce the mask rule because customers might get "offended". you claim to be keeping us safe but i don't see it. read more

No matter where I go, what city or state I am in, I will always find a Ross! Love this store. I am their all time biggest fan. Really, they should allow me to make their commercials. LOL. Never bored when I go here. Never a time I don't find something I need or want to buy. Customer service could be better, but hey. It doesn't impact my shopping experience. read more

This place is a mess and i waited in line for ten min.to make a purchase. The manager Gin Sing or whatever didnt even come out to get on the register to knock out a few customers. Only 2 reg. Open for like 14 cust.in line behind me while TWO loss prevention persons just standing around watching without adressing the issue or telling waiting cust.it would be just a moment. Ive worked in retail before and cust.service just aint what it use to be. I might just call gin sing and give her a piece of my frazzled mind. I guess I should go back to Marshalls or TJ Maxx. read more

I came in to return a purse with my receipt in hand ,i was a day late after the 30 day mark i asked if i could speak to a manager to see if she could approve,getting my refund instead of store credit .Huge mistake the night store manager vilma or wilma was very rude accused me of trying to return the purse because it was used and the item not having tags (the purse was a Mk never used just found a better deal elsewhere )i showed her the tags were attached to the inside of the purse she just rolled her eyes and continued to tell the cashier next time dont take returns with no tags ,i got upset opened up the purse and showed her again ,were the atached tags were at this point i was very upset i asked for my receipt and she claimed she had gave it to me . When i asked for the 1800 number she refused to give it to me i had to get it from the security outside if this is how she treats customers i can imagine what employees go tru .I used to shop here at least 3 times a month as long as this manager is here i will not spend a dollar at this establishment read more

I like this Ross, could have been the time of day that I was there, but it was clean and the line wait was very short

Customer service in this store is sucky! Tried to return a gift from this store with tags still on, cashier said it only cost $0.49 when it's priced $16! I found the same exact item on the floor and showed it to them and they insist that my item is old! And that there is no way they can give me the original price! What a scammers! Manager is not helpful as well- didn't even go to check my item! read more