I went into the Lumber Liquidators Monrovia store in Monrovia only with the knowledge that I wanted hard wood floor for our new house and nothing more. Leo Mendoza was on hand to answer all our questions, made sensible recommendations regards to Colour, price, functionality etc. It all made sense after that. Our 1200 ft hard wood floor turned out beautiful. I want to thank Leo for his help and invaluable advice. .... Pictures to follow when the house is cleaned up and presentable. read more

I want to thank Ben and Alejandro for the great job they did in steering me to the right flooring for my kitchen. The job is done now and the installation went on without a hitch. If I need more flooring in the future this is where I will go. I also had a return of some material that was extra and got the refund right away. read more

Great customer service. Great price and selections. Generous samples and their return policy can't be beat.

I am very happy with the floors that I got here! Leo and Rocky were very helpful in the store and patient as I went back several times before I decided. The installers did a fantastic job! Love the new floors!! read more

LL Flooring - Monrovia - Building Supplies Near Me - Monrovia, California

I've never done my own floors before! Luckily, Leo helped me to find some vinyl plank flooring UNDER my budget (he got me a great deal) that I was TOTALLY able to install myself!!! He helped me with advice when I ran into problems, and was excited to see pictures of my new completed floor!!! (All I have left to do is glue on that quarter round! I didn't even know what "quarter round" was a few weeks ago!!!). Thank you Leo and Monrovia Lumber Liquidators!!! read more

LL Flooring - Monrovia - Building Supplies Near Me - Monrovia, California

Thanks for your help with my flooring project. I really appreciated the customer service and the ease with which you accepted the return of materials that I purchased, but were not used.. Installation was time consuming, but not overly difficult. The quality of the flooring was amazing. Every piece was perfect. I was able to use every board in the boxes. I had very little waste. Thanks again. You can view photos here: https://goo.gl/photos/M1cqWhN5mULtkTRa6 read more

Before we visited other Lumber Liquidators stores, we were not impressed, this was not an option for us. Then for some reason we happened to be in the area. What a difference!! Leo was on top of everything, what a delightful experience, helped us through the whole process. There was a mistake with the installers (which was not Leo's fault), he was so helpful, we are really impressed by him, he is definitely an asset, we hope he is very well compensated. Customer service at THIS branch is fantastic. read more

I love come to the store to buy the floor cleaner. The guys there are so nice and helpful. Ben and Alejandro are so professional and pleasant. They will make your day! read more

Really great service, and friendly staff willing to help. Very accommodating for all of our questions and knowledgeable about flooring as well. read more

Ben was amazing! Very knowledgeable and outstanding customer service. He went above and beyond to get our order squared away. Highly recommend!!! read more

This is my second time purchasing from them. Service was great both times! All the sales people were very knowledgeable and took there time answering all my amateur questions. read more

So I had the pleasure of walking in when Ben was in and let me tell you he was good and he was nice. He was really respectful and gave me a better deal with my invoices then I thought anyone would. I would recommend seeing Ben here at this fine establishment. read more

Best customer service!! Ben was amazing and was abled to assist me with my flooring. I highly recommend this shop. The staff was friendly and very knowledgeable. read more

Robert Didi helped me a year ago (apparently no longer there) and was very helpful, I went back a year later looking for pieces and they were helpful but it took a couple to answer my questions, maybe because this time I was only looking for smaller pieces. read more

I worked with Austin on my purchase, and I received exceptional service from start to finish. At 9 months pregnant, I decided to finish up those last minute house projects- one of which was replacing the floors in the whole house. Austin made sure we had one delivery with all of the flooring- and it arrived within days of ordering it. I thought it would take much longer! The flooring looks absolutely beautiful. While we didn't end up hiring the person who came out to measure for flooring, he was very knowledgeable about which type of flooring would be best for dogs and kids. He was forthcoming about the process and costs for bamboo versus vinyl plank. We went with vinyl plank, the price was great, and it looks stunning. We were actually a few boxes short in the midst of the install, and I called Austin who secured the boxes we needed immediately, carried them out to my car, and honored the sale price from my original purchase. We were also short on baseboards, and Austin called other stores to help us get the baseboards that day. I ended up not needing all of them, and the return was so easy. Roxy helped me with the return, and she was so kind. Every exchange I had with the Lumber Liquidators crew was outstanding. They are so nice and so accommodating. They took the time to ask about my day, answer my questions about the flooring and baseboards, and go the extra mile to make sure my experience was perfect. I highly recommend! There are many places to get floors, but the service is why I'll return to Lumber Liquidators...well, and my floors are beautiful. read more

My father and I would like to thank Leo Mendoza, Store Manager for providing excellent customer service on our recent purchase of wood flooring from Lumber Liquidators. Leo went beyond the call of duty at the Monrovia store to arrange a timely visit, even retrieve merchandise from the Pomona warehouse, and coordinate the entire sales process. A JOB WELL DONE (including his great crew - Roxy, Martinez, and Ben). We could not be more than pleased. Leo was knowledgeable, kind, and thoughtful. Even when we had to return a few broken wood floor pieces, he was willing to accommodate and resolved our issue quickly (either thru phone or e-mail). And finally, his friendly attitude was always "positive" and never changed towards us. And I know we can be difficult at times. Well, it is great to see and experience exceptional customer and sales service that he showed us. read more

I wanted carpeting removed and replaced with wood-look vinyl in a bedroom. Lumber Liquidators had an excellent range of choices at reasonable prices. They referred me to an installer who provided prompt service and terrific attention to details. The job couldn't have gone better. read more

I waited a while to write my review as one cannot appreciate a product without using it for a while. Last Christmas we ordered bamboo floor for our bedroom. It was a trial run to see if we liked it in possibly flooring our entire house. We love it!! The floor is fabulous and the staff at Monrovia Lumber Liquidators could not have been more helpful, Jeff, Doug, Alexander Flooring who installed it, even the guy who put all the supplies in my truck. We will definitely be using their services again over the summer to floor our entire house! read more

I read some really good reviews here on yelp and decided to give it a try. Probably one of the worst mistakes I could have made! The guy who helped me I believe his name was Austin was not helpful at all and extremely rude. He looked extremely unkept with his messy beard and seemed like he wasn't interested he kept rambling and rambling about stuff that didn't have anything to do with what I needed at all! I don't believe I'll ever be coming back. Come here if you want rude customer service and such read more

This store has always been helpful to me. It's was about a year ago when I first came and met Jeff. Now I have a floor store I can go to with confidence. They also price match if it's somewhere cheaper. read more

I lay floors for a living. When I first met Jeff, I was curious as to how he can help me help the customer. He gave me swatches of flooring for me to provide to the clients. He has always been kind and understanding which in turn helped me get more business. I love this store and have sent non clients in there to speak with him. Monrovia is a little distance from me as im closer to the City of Industry store which he used to manage. This is why I drive to Monrovia. Thanks Jeff! read more

Yes, Woohoo!!! I am so pleased with my floors and more so with the customer service I received from the staff at the Monrovia Store. Everyone is very professional, honest, friendly and they will answer all of your questions, no matter how many times you come back to the store. They never get tired of helping. I was helped by Austin on several occasions and he was great! Very patient. I purchased my flooring during their sale and "Wow!" did I get a GREAT PRICE! I didn't think I would be able to afford the cost of new flooring but I did. Did I mention how nice my floors look? I recommend this store if you live in the area, you won't be sorry. Thanks Monrovia Lumber Liquidators!!! read more

Great quality, prices and superb Customer service! We've bought flooring for two rooms and are extremely happy!

Great prices! Excellent customer service. Small hiccup in completing delivery of order, but it was resolved. Installation of flooring was handled by subcontractor. He and his crew were professional and paid attention to details. read more

This place is straight forward. So many people her complain about rude ect ect you would think they are the queen of England. The guy that help me was ok. I didn't vip five star service I got service equal to what and where I was buying from. Great price don't bother shopping around just go and get it. Only one problem. Not that big of a section to chose from but I already knew what I wanted. read more

I am very please to the Monrovia's location. There has been an issue with the delivery of my materials, but Roxy has been very accommodating to make sure that we received the best possible service we can have. She had shown her managements skills. I would highly recommend the Monrovia's location for your any flooring projects, they are all knowledgeable and all staff are very helpful and polite. also shoutout to Benjamin, for taking extra mile helping me getting some material that I need to complete my flooring projects. read more

I had a great experience with the guys at this location. Very helpful--they know their products--and no high pressure sales tactics. I bought a beautiful 12mm laminate that was on sale for $1.59. I was in a rush so I didn't have a lot of time to comparison shop, but have since found that it's a pretty good deal, especially compared to Home Depot and Lowes. Definitely worth the trip as they have a good selection of laminates and hardwoods. read more

LL Flooring - Monrovia - American Mission Olive from Lumber Liquidators - Building Supplies Near Me - Monrovia, California

Bought flooring at the end of 2013. Hand scraped golden teak laminate. Some of the flooring needs to be replaced due to peeling and cleaning. I have discovered they no longer carry this floor and I need a full box. Can't find anything similar to patch the floors and they have no suggestions. Half the house is done with this. Didn't imagine they would stop making it as it was a popular color. Found out they were being sued due to flooring with Formaldehyde at a amount to high for California. Now I know why they couldn't give extra box of flooring. I torn all of it out and had to pay to replace it all. Didn't see the program on TV when it aired. Lots of lawsuits. Check to see where your flooring is made. read more

My first experience at Monrovia location was great. Roxy was very knowledgeable and was able to get me a discount on some great vinyl planks. This location actually has better prices than Westside LA location (approx 10% difference). But they don't keep as much in stock. Few months later I needed 4 more boxes and unfortunately she didn't offer the same pricing saying she can't override the system. That's a shame coz another location of LL could! Initially she was responsive to emails and than just stopped responding. 3 stars for initial good impression. read more

I was impressed by the customer service and follow-up that I received from The sales associate named Austin at lumber liquidators. He would follow up with random phone calls letting me know the status of my order so that we could plan our schedule accordingly. When the time came to purchase the product both Austin, and the store manager did what they could to keep the pricing as competitive as possible. I am very happy with the service that I received from this location and I encourage you to give them a shot if you're looking to get wood flooring for your home or business. read more

This place is small but they have a lot of of different kind of flooring. The staff there is nice and friendly. I have been there 4 times looking and comparing prices for similar flooring I wanted else where. I also have gotten free samples. Only thing you got to do for free samples is leave them your info. The store manager Leo Mendoza is the guy that helped me every time I am there. I finally ended up purchasing my floors there. The flooring I wanted was on sale. Thank you Leo for all your help! Also remember to check in yelp for a free cleaning floor kit if you make a purchase. Also the return policy for any unopened box is 90 days. Great price and policy! read more

Store hours said till 6pm arrived at 4:45pm. Looking at hardwood and this lazy workers started turning the lights off at 5pm to boot us out.... I told them the store stated they were open till 6pm and they said it has not been updated! BS!!! You young boys just want to skip an hour to close! Shame on you.... Will bring my business elsewhere! I hope your Boss sees this review!!!!! read more

Come here with our contractors recommendation. Picked out a bamboo floor. Leo was the man that helped us. He was very informative and was a really professional. Thank you, will recommend this place to friends and family. read more

Oh wow! Where to start? I bought two pallets of wood flooring from lumber liquidators in Monrovia. I wasn't exactly sure of the measurements but the girl I dealt with told me to go ahead and buy extra just in case and anything that I didn't use her we could return to the Rancho Cucamonga store since that was closer to my house. I said fine and bought the two pallets. The floor was completed and the remaining boxes of wood were sent with my contractor back to the Rancho store. He went to get the receipt, and the girl advised him that it has been more than 30 days and she was not going to take the 11 boxes back for credit. She told me to call customer care so I did. I explain the lady in Monrovia said she knew I was buying too much but I could bring back the extra wood at a later time she never once said I had a 30 day window to do this. Customer service did absolutely nothing to help the situation when she told me "what? You didn't read your contract? You signed it right?" You have to be kidding me? I even said I would pay the restocking fee I just wanted my money back for the 11 extra boxes of an open would. She kept saying that this is our policy this is our policy etc. Over and over again. I told her even though your lady in Monrovia said I could bring it back you're telling me you're not going to refund my money? She said no. So the bottom line is this place is a rip off. They are nasty and they flat out lied to my face. I have 11 boxes of wood in my garage now that she told me "Just keep it". Are you kidding me? Is this the way to do business? I would stay far away from these people or make sure you get the exact amount of wood or flooring that you need because they will not honor what their sales people tell you Thank you for responding Sandra H, but I do not know how to direct contact you. I would love to speak to you about this so if you could leave me your contact information that would be wonderful Update on my last review. Spoke with Sandra H from customer service. She explained to me the policy of the no returns after 30 days, which now I understand and will not make the same mistake twice. She also offered me a refund onto my credit card as a goodwill gesture. They still can't take the wood back because it is past the 30 days but her efforts to keep me as a customer and to make me not as upset as I was before, says A lot for this company and Sandra. I was absolutely livid after I spoke with the other "customer service rep" but now I could actually say I will shop again at lumber liquidators because They do value me as a customer. And I will also know their policy of not allowing you to return would after 30 days! Thank you Sandra read more

The lumber liquidators location in Monrovia worked with us to get our flooring on time and on budget. The store manger, Leo, was very knowledgeable and stayed in communication with us while we waited for our floor delivery. The flooring looks great and we will recommend this location to anyone needing great flooring and great service. read more

LL Flooring - Monrovia - Building Supplies Near Me - Monrovia, California

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Jeff helped me with getting my floors done. Amazing job and great prices. Thank you so much.

I bought misty morning oak and the stair nose, and stair nose was glue-on piece, not flush (corporate please address laminate stair nose, unacceptable, needs to be flush like the wood stair nose). Leo loaded the pallet into truck, and after speaking with me, without hesitation, unloaded the pallet and moved back into warehouse. he was very gracious and understanding, not upset at all for the extra work. great customer service by Leo and team. read more

I really appreciate the expertise and customer service. We did a lot of shopping for vinyl planking and just about went everywhere in LA. We live in Silverlake and drove out to Monrovia to Lumber Liquidators and that's when we realized that even though there was not a store near us it was well worth the drive and LL saved us a lot of money with superior flooring. Leo and Roxy were great and we are so pleased with our new floors. read more

I just finished installing 800 sq ft of the Bellawood Hickory engineered wood flooring. Leo, the store manager has been great to deal with through the whole project. The quality and price of the flooring was very good compared to what I found at the big box and other flooring stores. The wear layer thickness, finish, and the length of the boards (many are 84" long) is what sold me on this particular product. I had very little waste - only the very occasional finish marking or damage to tongue or groove. I did a glue down installation with the Bostik Seal N Grip. This was my first ever wood floor installation, but with some careful planning and checking out YouTube videos, I was able to get it installed. I wish the return policy was longer than 30 days, but they are very up front about the policy (every time I buy something, I sign a sheet acknowledging the policy) read more

I just purchased some water proof vinyl flooring and I am so glad I went to this store. Leo, the sales person helped me out tremendously. What I liked the most is his courtesy and customer service skills. I am really happy with HOW he helped me in choosing the materials I needed. He is very polite and patience, even when I kept interrupting him he listened to me and helped me out in a very nice way. Not that many stores have employees like this so I can really appreciate this. Now regarding price, I confess that I didn't go look at other places, but I did go to home depot and I was "this close" in buying this stuff at home depot because someone told me that home depot has really low prices for laminate floor and everybody goes there to buy this price because their prices are really low already. Well, that friend of mine didn't know what the heck they were talking about because home depot is DOUBLE the price, and their stuff is UGLIER. I'm sure there might be a couple of other places out there that might have the same stuff at a bit lower price than lumber liquidators, but Leo's service was very pleasant that I just decided to buy it here at lumber liquidators. On top of that I don't have time to be driving around looking for lower prices. The stuff I purchased here cost me half the price compared home depot, and home depot does't even have a nicer variety compared to lumber liquidator. Oh, and at home depot I had to special order and wait almost two weeks to receive my new floor. Lumber liquidator had it in stock so I took it the same day. That's pretty awesome! Yeah, I got fantastic service and a low price so I definitely recommend this place. That's what business is all about. read more