My husband and I bought bamboo flooring for our entire house with Lumber Liquidators in Monrovia. They were extremely helpful and knowledgable when we were selecting our floors and the entire process was easy and smooth. The manager Jeff was very responsive when we had questions, and Doug was very informative and easy to work with. We ordered too many materials to be sure we had enough, but we kept all of our receipts and Jeff and Doug took back the materials without a problem. They also recommended a floor installer who did a fantastic job and worked with our tight schedule. All in all, we had a great experience with this store and our floors look fantastic. We would absolutely use them again. Plus their prices are the best around! read more

The guys at Lumber Liquidators helped us replace the carpet in our living room with hardwood floors. From start to finish it was such a great experience. WAY better than going to Home Depot or Lowes. We came in on New Years Eve and they were able to complete our entire order right then so we could qualify for a special sale they were having. They were so helpful when picking our floors - never did they try to sell us something more expensive, they just wanted us to find the right flooring for our house. They then recommended contractors to install the floor. They came out within a week for a quote and even sent Lumber Liquidators a detailed job materials list for any extra things they needed to install the floors. After the job was complete, they even let me return any unused and unopened materials at no extra charge! I'd definitely recommend Lumber Liquidators - great selection, great customer service, and great prices. read more

Excellent service and quality on the hardwood materials I purchased. Can't recall the manager's name, but he was very helpful in my purchase. Please visit Lumber Liquidators if you're looking at wood flooring materials. Thanks! read more

Really, really great service. We just bought flooring from here and left in decidedly better moods. The salesperson was knowledgeable, friendly, and accommodating. Highly recommended! read more

I recently purchased bamboo flooring from this store and couldn't be more pleased now that my beautiful floors have been installed. Leo, the store manager, was so knowledgeable , patient, kind, and accommodating. They have a great selection of flooring in various shades. Their prices were super reasonable when I made my comparisons, not to mention the monthly specials and price match guarantee. And you can even return any unused materials. You cannot go wrong here. read more

I purchased $180.00 of materials in CASH!.Returning the items was the biggest letdown! I HAVE TO WAIT 3 To 5 WEEKS FOR A REFUND. I think you need a go fund me account! read more

These guys promised that I would be able to return my unused lumber, even telling me I should buy more than I needed because I could just return it. But when I brought it back they wouldn't take it. These guys will say anything to sell. read more

Thanks to Doug I have 5mm thick vinyl flooring throughout my modular home. His expertise gave me the confidence to pursue this monumental project. It looks great and I saved more than half the cost for a better product compared to the larger building supply warehouses. I highly recommend their services, products and would use them again. KR read more

I was very impressed by the customer service at Lumber Liquidators Monrovia location. George, Roxy and Leo were all amazingly helpful. I placed a fairly large order and everything was handled in a timely fashion and went according to plan. Anytime I called with a question someone was able to look up my order and provide assistance. The prices were reasonable and the flooring is beautiful. Lumber Liquidators also referred me to an installer who did great work. I was grateful that Lumber Liquidators allowed us to return unused materials and gave us a credit refund. Overall I had a terrific experience and would definitely use this store again! read more

Excellent service, accurte orders and information. Product is what is explained by staff. Leo, Roxy, and Lou were all very pleasant.

Came to Lumber Liquidators because my husband saw a great deal online. The first sales person that helped us out was Roxy she was awesome and very helpful she made me feel comfortable with the product we choose. When it was time to pick up my order Leo helped us out. He was extremely helpful and informative. He was on top of everything that we ordered and answered all of my husbands questions. Our experience was amazing and I highly recommend going to that store. read more

Our experience with Lumber Liquidators in Monrovia was excellent. The staff was helpful and accommodating. We ended up with a great deal on our beautiful new American made wood floor. read more

Everyone at the store was so helpful when we were picking out new flooring. The staff was very patient, explaining about the different products, what needed to go under the flooring and transition pieces and how to install. I can't wait to see how the new floor is going to look. Many thanks! read more

I want to thank Leo, the Monrovia store manager, for his excellent customer service! I recently purchased hardwood flooring for my house and had a problem with my private installer. Leo was very supportive and assured me that his goal was to make sure I was totally satisfied and happy with my floors. Leo was a true professional, always very helpful and ready to solve my problems with a friendly smile. His staff is also very professional specially Roxy. She immediately corrected some information and my materials were delivered on time. Thank you again Leo for making my flooring project a success. I am very happy with my floors!!! read more

Seemed good upon initial visit, friendly and helpful. But then when we pursued measurements and estimates, everything changed. Their subcontractors were 45 minutes late, they were not very knowledgeable, and they never provided an estimate of labor costs after being invited into our home and promising to deliver the estimated costs. On top of that, the Monrovia location arbitrarily added 10% of "waste" material to the estimate of material costs, adding a substantial cost to the project. This "waste" was not listed as waste material on the materials estimate, so the actual estimate was fraudulent. This is nothing but a blatant upsell. When we called to inquire about this, the senoir staff member at the Monrovia location hung up abruptly. Safe to say that this location looks for easy marks and is at ease with fraudulent business practice and cares nothing for honest customer service. Avoid this location. Maybe other locations have better people working at them. read more

Horrible experience with their contractors. The salesperson at the store was helpful and pleasant. However, LumberLiquidator needs to be responsible in selecting and managing their contractors better. I had my new office floor done by LumberLiquidator. Because flooring had to be completed first, I scheduled painters and furniture guys come right after the scheduled flooring completion date. The first contractor never showed up and called in "sick" on the scheduled installed date. I can't imagine the whole crew being sick on the same day! My colleague called the LumberLiquidator customer service, and they pretty much said they're not responsible for their own contractors bad behavior. After my colleague wasted a lot of time with the customer service, I contacted my project manager at LumberLiquidator, and he responded quickly (the only reason besides the initial sales staff that I'm not giving one star) and scheduled another contractor. We had to reschedule everything else because of this, not to mention the extra office rent we had to pay for not being able to move in on time. The second contractor came on a weekday, and then had to stop because of noise complaints. We ask them to come back on a weekend, and he said we had to pay $500 extra. Not really having any other options, we conceded to pay. After the work was completed (was scheduled Sunday), my colleague asked the contractor (Jora) to send a revised invoice, which he got on Tuesday. I just got a call from him (Wed morning, the day after) accusing me of not paying timely and signing off on the work order. He was rude and almost yelling - totally unnecessary. I'd understand if I was even 3-4 days late, but a day late??!! Bad customer service and horrible & irresponsible, rude contractors! Perhaps I just happened to get stuck with 2 of the worst contractors they have.... read more