1) Blatant Fraud - Slide on Digital Video Sign visibly on display in restaurant clearly states "Get your dinner free on your birthday when you dine with at least one other person. When server took order (for 4) and I presented my ID indicating my birthday she advised that was actually not the case - that I could order a free appetizer or dessert (which I did not need or want) up to $15.00 I pointed out the sign, we read it together and she agreed that what she was telling me was not what the sign advertised, but completely balked at the suggestion that they actually honour what was advertised. The best I got was a shoulder shrug and a "whatcha gonna do?" half giggle. Ended up ordering nachos nobody needed or really wanted just to not get completely took. In retrospect we should have just picked up and left at that point.
2) Blatant incompetence - Out of 4 orders 3 of them were delivered wrong in some capacity - One salad with no dressing, one side of mayo I was charged for and never did get, and one dish with a side of onion rings instead of fries. When we called the server over to straighten things out, she had the gall to challenge us, saying "No-you ordered the onion rings. I remember..." When it was asserted again that the order was indeed for fries, she (snottily) offered to get some fries on, but by then we said we would just take the rings. Server took this opportune moment to remind us that the rings were AN ADDITIONAL CHARGE over the fries!! No, young lady. Just No.
The food was reasonably prepared and was served hot, but overall mediocre at best. Similar to what you could expect at any number of the soulless franchises usually found around movie theatres.
As the coup de gras, it took us an extra 15 minutes to pay the bill and leave because we had to track down and wait for the server to credit the birthday nachos she hadn't taken off the bill.
Bottom line - Worst birthday dinner ever and the last time I'll ever see the inside of that place again.
***The following to this review from the Owner Derek Valentyne on a different review site says it all about this establishment's adversarial approach to customer 'service' - At no point are any of the complaints addressed or even acknowledged, nor is any accountability taken. It's obviously the fault of the person with the grievance...
25JUL Reply from Owner - Hi Darren sounds like you liked the food but you say the worst birthday dinner ever? I spoke with the server she said you left all happy but then go home and hide behind a computer and slam us on Social Media. I am very confused why people act like this. read more