Up early again for our 2nd excursion organised by Kay Tours Mexico, this time was to Isla Mujeres,…read morevia a luxurious catamaran with a snorkelling tour in the world's 2nd largest reef, beaten only by the great barrier reef. Never seen so much colour under the sea before, felt so privileged especially when an inquisitive turtle swam up to have a nosy at us. On Isla Mujeres, instead of staying in the north of the island (where we docked), John was excited to rent a golf cart and so we toured the less touristic, south part the island. The north also had it's own charm, street vendors, Playa Norte (rated in the top 10 of the world's best beaches) plus it was also home to a phenomenal dulce de leche icecream, so much so I had 2 of them in about half hour

I would highly recommend Kay tours. It was easy to book, and change the booking when more of our…read morefamily decided they wanted to come. We took the tulum/cenote tour and it was great! David was our tour guide, and on the ride to tulum gave us a lot of history about the mayas. At tulum, he took us around and told us about each site. The cenote was awesome. Again, David had tons of information about the ecobiology of cenotes, led us around, helped my son when he got scared, etc. highly recommend! Great tour and easy company to work with.

Absolutely incredible! We were surrounded by whale sharks on all sides. The shuttle service was…read moreexceptional, and the guides and boat were very very professional. I would highly recommend this to anyone.

This review is for the complete experience not just the Whale Shark trip. The captain Luis was a…read moregreat host along with his first mate. They did a great job trying to find the Whale sharks, we got skunked. I knew the possibility was low this time of year but gave it a shot. No let's get to the logistics of the trip. First we were supposed to be picked up in Plays del Carmen at 7:30 7:45. Had to get up at 6:00 (again I knew all of this) they showed up around 8:20 and the driver drove 120-130 KPH. Sketchy, the van Is at least 10 years old packed with 10 people and he was weaving in and out u ok Durazo e so much. It just was very unsafe. The next issue is the trip is $200 per person (again no issue) when the final charges were done it was $246 per person plus the $10 charge for the eco fee. All of this would not have mattered probably if we had seen a whale shark. I would not suggest this for families it is very rough open ocean. If you get motion sickness at all make sure you take medication 2 of the 10 got sick. Overall I would not suggest doing this excursion unless you are actually staying in the Can Cun area and after June 1.

We did the half day private tour to see monkeys near Tulum with Eli, and it was perfection! He's a…read moredelightful and fascinating person and made every minute enjoyable. We saw Mexican spider monkeys and black howlers, which was incredible, and also gorgeous butterflies and leaf cutter ants, and the forest walk was easy (even with terrible knees!). If you love nature and want to spend a delightful afternoon with an excellent guide, you will not be disappointed! Thank you, Eli!

My wife and I had a great time with Eli. He brought us to Punta Laguna Nature Reserve where we were…read moreable to observe spider and howler monkeys. Eli is knowledgeable, efficient, and fun! Recommended.

** Unforgettable Private Tour - Adrian Is the Best!**…read more My wife and I booked the private tour to Chichen Itza and Ek Balam, and it was the highlight of our trip. Our guide, Adrian, was outstanding: knowledgeable, passionate, and clearly proud to share the real history and culture of the Maya people. He brought both sites to life in a way no guidebook could, and we never felt rushed. Climbing Ek Balam and standing in front of El Castillo with someone who truly knows the story behind every stone was incredible. We were so impressed that we booked a second tour with him the very next day to see the Tulum ruins before our afternoon flight. He planned it perfectly, so we got a full experience and still made it to the airport with no stress. Professional, personable, flexible, and genuinely kind. It was worth every penny. Whenever we're back in Mexico, we'll book with Adrian and Living Dreams Mexico again and again. Highly recommend! -- Kevin & Sureni

We booked LeZebra hotel. We got Alondra and a driver the first day trip. The second day trip was…read morejust Alondra. She is an Ahh-mazing tour guide and person. She took photos for us and send a link so we didn't have to worry about getting our phones wet. She took us to local food and private cenote places that were incredible and we never would have found on our own. She is incredibly kind. Speaks fluent English and Spanish. She assisted with us shopping and other things we needed besides the tour. I would love to use her the next time we come back again.

5/5 Highly Recommend…read more We booked two private tours with Absolute Adventures: first the Tulum Ruins, Swim with Turtles and Mexican Lunch on a Monday and then the Two Cenote and Mexican Lunch on Wednesday. For Tulum and Turtles our tour guide was Luis and our driver was Rodrigo. For the Cenotes, our tour guide was Arturo and our driver was Enrique. Both guides were exceptional and both drivers took good care of us. Booking online was simple and their communication about the tours, both confirming the tours before we left home and same day communication about pickup, was excellent. Our hotel turned out to be a headache about letting outside tour companies onto the property, and we ran into some real meet up issues because of it, but the team was super responsive and got it sorted quickly. It all worked out in the end, and honestly that kind of responsiveness under pressure told us a lot about how they run things. We started our Tulum tour early to beat the crowds and heat (highly recommend!). Luis guided us through Tulum and made sure we stayed hydrated the whole time, which matters more than people think when you're out in that heat. His knowledge of the area, the flora, the fauna, the history, was genuinely impressive, and he had this rare ability to be educational and entertaining at the same time without ever feeling like a lecture. At our turtle excursion he schlepped our gear and made sure we didn't forget anything, none of which was his job, he just did it because that's who he is. I was also practicing my broken Spanish throughout the trip, and Luis never once made me feel dumb or embarrassed when I got it wrong, which I really appreciated. For our next tour, Arturo took us to the cenotes. When he picked us up, he suggested we visit a different cenote than what we'd originally booked. I was a little skeptical, figured he just wanted a shorter drive. I was completely wrong. The cenote he picked instead allowed us to have two totally different types of experiences that we would have missed entirely otherwise, and I'm glad we trusted him. At Cenote Jaguar, Arturo gave our kids real time and space to jump and play, which ended up being a highlight of the whole trip for them. At Cenote Dos Ojos, claustrophobia was a real concern for us. But Arturo's tour through the caves was informative and calm enough that we felt genuinely safe the entire time. Between the logistics, the guides, and how they handled a hiccup that wasn't even their fault, these two tours were one of the best parts of our trip.

My husband and I traveled to Playa del Carmen for the first time and booked an excursion to the…read moreTulum ruins, a cenote and lunch. Our tour guide Eddy was beyond amazing! He was so knowledgeable and taught us so much about the area, the ruins, including a lot of info about Chichen Itza even though it wasn't on our tour. I learned a lot about the Mayan people and Aztecs. Unfortunately I underestimated my ability to handle the heat in the area but Eddy and our driver Rodrigo were amazing! I hung out in the shade so my husband could finish the tour, then Eddy got me out of the ruins so fast and back to Rodrigo. We had to cancel the cenote due to my heat exhaustion but they were so understanding and patient and got us back to our resort quickly. If ever in the area again I would absolutely try again and request Eddy as our tour guide!

Cannot say enough good things about Playa Scuba. The entire team was incredible. We had very…read moreminimal previous dive experience but wanted to get certified because we loved it so much. Playa made it safe, affordable, and FUN! Aaron, Terry, Kaz, and Klaus were all so awesome. If glee get back this way we will definitely come back and do some dives again. I also recommend diving the cenotes! Unique and incredibly awesome.

I had an amazing experience a couple weeks ago at Playa Scuba Dive Center!! I went down to Playa by…read moremyself and stayed at a super nice and affordable hotel right next to Playa Scuba. It's the perfect location! You can just walk to the beach and also the main street where ALL of the fun stuff happens, like shopping, food, bars, live music, dancing, shopping, everything! I went down to get my PADI open water, and Carolyn was friggen amazing. She was the best instructor I ever could've asked for. I felt so ready, safe and comfortable under the water. I also adored the other staff members and felt like I was instantly family. This is an experience I'll never forget, and I'll 100000% go back to Playa Scuba and dive as soon as I can!

This was booked for us via Delta Vacations and we selected the ATV's and cenote. The whole…read moreoperation was well run and our hotel pickup was on time. Thankfully it was only about 20 minutes from our hotel so it didn't take half a day just to get there. In total the whole experience was under four hours. There were 4 other people in our group we didn't know, staying in hotels much farther away. Lots of waiting around when you get there. There are free lockers to store your things and clean restroom and changing facilities. If you have an underwater camera pouch, bring it. It's the only way you're allowed to have a phone on the ATVs (around your neck) and you can use it both above and under water at the cenote. It was our first time doing ATV's and didn't know what to expect. I had no interest in driving one myself so I decided to ride as a passenger with my bf. This was the worst decision EVER! Granted I am a small person and struggled to get both of my feet firmly planted, so I basically held onto the back handlebars for dear life while I was thrown around like a ragdoll. My back was literally bruised from hitting the seat with the abrupt motions. I felt like I had whiplash and at one point the plastic shield on my helmet came off because my head crashed into my bf's helmet. We would have enjoyed it more if the speed was higher and more in the jungle but you're basically on a narrow trail with lots of bumps and bottoming out constantly. The ride was advertised as 45 minutes but was less than 40. I did like how there's a guide with you the entire time both at the front of the pack and back. On the flip side, it also made it so that you couldn't necessarily go the speed that you wanted. After that harrowing experience we were offered a buffet lunch (nothing special but nice that it was free) and then taken to the nearby cenote. That was really the highlight of the experience. You do have to rinse off all of your sunscreen (even those that are reef safe) in a cold shower before you enter... not sure how effective this was because most people did a half assed job. I liked that you were provided a life jacket so you could also just float without having to worry about supporting yourself. The guide was very knowledgeable. And the water was very clear. I've been to caves before but none that were under water. Very cool! Be prepared for many money grabs, but that's Mexico. We were basically bullied into buying the additional insurance, felt like a huge scam. But ultimately it was $25 for the two of us and because of the manmade holes on the course I can see how an ATV can get damaged even if you drive responsibly. We thought they would be jerks at the end about every little scratch but there was barely an inspection. They also take many pictures of you throughout the experience which you are not obligated to buy. We even declined being photographed in the first place. If you have your camera pouch you can take pictures of yourself everywhere you go.

Yesterday we went on a real Mexican Adventure! Bus ride from our hotel (beware that not all…read moredrivers are multilingual). We went to atv ride 10 km, pretty hard ride for a 70 year old. Of course we were the fastest group! Next was the zipline. I did 7! My watch said 34 flights of stairs. Better not be afraid of heights. Lunch was the typical Mexican fair. Nicely done. A cenote snorkel, complete with bat cave and a ride to Tulum with tour guide. Excellent. It was a full day. Hats off to Isaac at Atv/zipline/cenote place. Oh did II mention tequila tasting. Ya that too at Tulum market. 6 checks on my bucket list

Marco is the best tour guide! He is very knowledgeable about the area and his tours are well…read moreplanned, exciting, fun, and EASY for the tourist. His priority all day is YOU. He made sure our experience was perfect. I will always call Marco when I go to Mexico. You should too, you won't regret it.

Marco and his crew were unbelievable!!!! Marco is so amazingly knowlegeable and charismatic, it…read morereally makes the day extra special. In addition, he planned and executed a perfect day! We did the Whale Shark tour and he did his research and watched the weather, and left nothing undone! He also made a wicked good ceviche!!!! Highly recommed!

I booked the Chichen Itza Deluxe Tour with The Custom Tour for my group of 12. We traveled during…read moreThanksgiving week 2021. Our group comprised of three families with adults, teens, and young children. It was all of our first times traveling to Cancun so I wanted to find a private tour for my large group. Booking with them through their website was easy and they were very quick to communicate via email. Leading up to the tour, we had some travel delays, but after updating Rod and their team of our situation, they were very accommodating. Kat was our guide and Pepe was our driver. Kat was informative during our guided walk of Chichen Itza and also accommodating of our last minute concerns and needs. Pepe was a great driver and got us to our destinations swiftly and safely. Marveling at the ruins at Chichen Itza and learning more about the history of Mayan culture and the way life might have been like at the time was very interesting. Kat took photos during our entire tour and later shared them via Google. A plus for our group as we LOVE photos. On our way to Cenote Samaal, we requested a stop for some fresh coconut water. They were quick to find a vendor on the side of the road. Pepe also got out and helped cut the coconuts for the 12 of us. Very impressed with his initiative and helpfulness. The coconuts were so refreshing after walking around in the sun at Chichen Itza! Admission, locker access, life jackets, and lunch were provided for us at Cenote Samaal. Everyone in our group enjoyed swimming in the cenote. The lunch buffet was a favorite among the adults in our group as we got to get a taste of Yucatan cuisine. There was something for everyone on this tour and I would highly recommend this company to anyone traveling to Cancun and wanting to get more than just a tour of Chichen Itza, but an experience of what the Yucatan area has to offer. We will definitely be touring with them again when we're back for our next Cancun adventure!

What an amazing trip with Limbert and Luis. My wife is not…read morea confident snorkeller but with help from Luis and Limbert she went out into quite a rough sea to see the turtles and then snorkelled over some deep water in the cenote/caves. We both thoroughly enjoyed the half day trip and would recommend it to anyone. Limbert was a very knowledgeable guide and told us a lot about the history of Mexico on the drive down. Both were quite close to Playa Del Carmen/ Playacar so the longest drive was around thirty minutes. I got some great photos and at the end of the trip we were sent a Google Drive of the photos that Limbert had taken.

My wife and I can't recommend My Quest Concierge Private Tours enough. Shout-out to our amazing…read moreguide, Heriberto Lopez. He took excellent care of us for the day. It was just us three. We loved having a guide all to ourselves. We stayed at Grand Velas Riviera Maya in Playa del Carmen. My wife found out about My Quest from Tripadvisor. We booked a "VIP Tulum Private Tour" over two months in advance through Viator. It cost $340, prepaid online, and we tipped Heriberto $75 in cash after the tour ($415 total in US dollars). We thought it was worth it. The preferred method of communication for My Quest, like most of Mexico, is WhatsApp. Two days before our tour, we got a WhatsApp text message from Carolina to confirm details. Our only gripe with My Quest came in this message. The company wanted to change our pickup time from 7:30am "to 6:45am since we have found more people due to the season." We were a bit annoyed with that because we booked and prepaid with My Quest in order to get a private tour at the time we specified months ago. I politely replied and asked if we could keep the original reservation time. I received a prompt response, yes. Around 8:30pm the night before our tour, we got a message from Fernanda. She confirmed our pickup time, told us that Heriberto would be our guide, and gave us his phone number so that we could message him via WhatsApp. Once again, I had to correct the pickup time from 6:45am to 7:30am. I messaged Heriberto to make extra sure. Heriberto showed up on time at 7:30am. He picked us up in a company car, a GMC Acadia, I believe. It could've been a GMC Terrain. I don't remember exactly. The SUV had a transmission issue where it would downshift unexpectedly, usually after we got going on the highway. This mildly concerned both us and Heriberto. He reported the issue to My Quest. Heriberto is local to Playa del Carmen, where My Quest is based. He's friendly and intelligent. We could tell he is passionate about his job. He loves his family, Mexico, and the environment. We felt safe when we were with him. Our tour consisted of three stops, each of which I reviewed on Yelp. In order, they were: 1. Zona Arqueologica de Tulum 8:45am to 10:00am (times approximate) https://www.yelp.com/biz/zona-arqueol%C3%B3gica-de-tulum-tulum-2 Zona Arqueologica de Tulum is the famous ruins of Tulum. This is a popular tourist attraction. Heriberto and My Quest proved to be very valuable here for two main reasons: First, Heriberto knew the most efficient route through the ruins and he was terrific at timing our stops so we were rarely around other people. He made our tour of Tulum feel special and intimate. Second, Heriberto was extremely knowledgeable about the history of Tulum and the Maya people. He brought an iPad to show us pictures and diagrams, which added another layer to his history lessons. 2. Cenote Xunaan Ha 10:30am to 11:45am (times approximate) https://www.yelp.com/biz/cenote-xunaan-ha-ciudad-chemuyil 3. Cenote Taak Bi Ha 12:15pm to 1:45pm (times approximate) https://www.yelp.com/biz/taak-bi-ha-zona-hotelera-tulum Cenote Xunaan Ha is an open, above-ground cenote. Cenote Taak Bi Ha is a closed, underground cenote. At both cenotes, Heriberto provided us with life jackets and snorkeling gear. Life jackets came from the cenotes and snorkeling gear came from My Quest. Xunaan Ha was a leisurely swim and snorkel. Taak Bi Ha was a guided tour. We absolutely loved both. Cenotes are some of the most beautiful natural occurrences on earth and they must be experienced in person. No hiking was involved, but the swimming, especially in the cold water of Taak Bi Ha, did take some energy. Eat a good breakfast and bring snacks for the car. Heriberto had bottled water for us. We arrived back at the resort around 3:45pm. We were gone for over eight hours. Due to highway traffic, it took over one hour to get from our resort in Playa del Carmen to Tulum and it took over one hour to get from Taak Bi Ha back to our resort. Therefore, there was a lot of drive time. We also made a pit stop at a Pemex gas station on the way back. At all three stops, Heriberto took care of everything: translation, parking, restrooms, escorting, tickets, access, etc. He was also great at taking pictures and videos of us, and knew all the best spots and angles. He knew how to make the pictures look as if there weren't other people there, especially at Tulum, which had large groups of tourists. We appreciated that even though we didn't ask for it. He just made it happen. Heriberto was fantastic. Tips: - Both Viator (via an emailed link to a web page) and My Quest (via WhatsApp messages) will tell you what to expect, what you can and cannot bring, and what's included and not included (e.g., lunch was not included on the tour we booked). - Don't wear sunscreen to the cenotes. It's generally not allowed because it harms the cenote ecosystems. - Strongly consider bringing water shoes. Ours came in handy at Taak Bi Ha.

This tour was the highlight of our trip to the Yucatan Peninsula and will forever be one of my…read morefavorite travel memories. Our guide, Manuel, was not only communicative and informative but went above and beyond to ensure we were comfortable and relaxed the entire day. He even stopped at a pharmacy on the way out to find a good medicine for my mom's back, which she hurt a few days before our trip. Without that she would have been miserable and unable to enjoy any of the activities at our stops. The pyramid at Chichén Itzá was breathtaking and Manuel took amazing pictures of us from the perfect vantage point. I have been interested in and studied Latin American history for several years so I found his knowledge about new and relevant information only just being released in academic circles incredibly fascinating. Our lunch at Paladar De Cura in Valladolid was the best meal I had our entire stay, and we also did a tequila tasting and some souvenir shopping in town. After lunch we headed to Cenote Chukum where we swam in the cool waters of a cavernous sinkhole with small catfish flitting beneath our feet. It's no mystery why this tour is rated the #1 activity on Tripadvisor out of 700 others. You will not regret booking it.