Up early again for our 2nd excursion organised by Kay Tours Mexico, this time was to Isla Mujeres,…read morevia a luxurious catamaran with a snorkelling tour in the world's 2nd largest reef, beaten only by the great barrier reef. Never seen so much colour under the sea before, felt so privileged especially when an inquisitive turtle swam up to have a nosy at us. On Isla Mujeres, instead of staying in the north of the island (where we docked), John was excited to rent a golf cart and so we toured the less touristic, south part the island. The north also had it's own charm, street vendors, Playa Norte (rated in the top 10 of the world's best beaches) plus it was also home to a phenomenal dulce de leche icecream, so much so I had 2 of them in about half hour

I would highly recommend Kay tours. It was easy to book, and change the booking when more of our…read morefamily decided they wanted to come. We took the tulum/cenote tour and it was great! David was our tour guide, and on the ride to tulum gave us a lot of history about the mayas. At tulum, he took us around and told us about each site. The cenote was awesome. Again, David had tons of information about the ecobiology of cenotes, led us around, helped my son when he got scared, etc. highly recommend! Great tour and easy company to work with.

This place came highly recommended on social media of moms who have littles in swim diapers. We…read moredidn't book an excursion through the cruise line but found a great option right at the pier before reaching the Cozumel sign. A gentleman had a booth for Playa Mia. You can purchase the $15 day pass to access the beach. There was another package that included food, but it seemed unnecessary since we didn't plan on staying too long. My goal was getting a spot where the kids can play with sand. The weather had been iffy too. It was raining on the taxi ride there, but thankfully it let up by the time we walked to the beach area. Once we arrived, we did have to pay $6 for an umbrella to use with our beach chairs. The umbrella kept closing so we had to get somebody to keep opening it back up. Finally, they told us they had to close the beach umbrellas for 30 minutes due to the wind that was coming. That was my sign to leave since it had already poured on our way there. The bathrooms are located to the left of the open buffet area. They have a feet washing area in front of the bathroom. There are two entrances. The left is for the toilets and the right is for the showers. Inside the shower area they have the baby change table. The beach area itself was clean and well maintained. Once you get there, keep going all the way inside. There were will be stores and excursions you can purchase. The ticket area to show you paid and to get your wristband will be on the left. We purchased a sand bucket that came with a toy from a store there for $10. They offer fun inflatables in the water for the older kids and banana boat rides. We apparently had a server who was helping our area. The gentleman who served us was friendly and attentive. My little one was thrilled to have chicken wings. We asked for the sauce on the side and the wings were crispy. We also tried the fajitas and they were pretty good. The salsa had a nice kick. I would definitely skip on the bean and cheese nachos! Overall, it was a great, affordable way to enjoy some time at the beach without committing to a full day excursion. I'd recommend this for anyone looking for a low-key, budget-friendly beach day with the kids.

I want to caveat this review straight away - we visited on a pretty quiet day. We came in on a…read moreDisney cruise and I checked before booking and only 1 other cruise ship was in port on the day we visited and that ship was a more adult oriented cruise line. Because of that I was fairly confident Playa Mia would not be overly full and I turned out to be correct. After doing some research before going there are other offerings that are better for pure adult visitors and Playa Mia strikes a good middle ground for everyone. We picked this beach park because it was the only one that didn't nickel-and-dime you on every little add-on: for example the obstacle course/water park is included with the all-inclusive package we bought. As I mentioned, we did get the all-inclusive package including travel. Some of the other guests were not on all-inclusive visit and most opted for their own travel. Having already been once, next time I may handle travel myself as I am an experienced traveler and the taxi's were very friendly, however with a young one in tow I must say the friendliness and helpfulness of the people who met us and arranged our travel in both directions was amazing and I absolutely do not regret paying a little extra for the included travel. Ultimately they did just put us in a taxi that they paid for but they met us super close to the boat exit and walked us all the way to the taxi stand and dealt with telling him where to go, etc. That was nice while we dealt with our hyped up kids in a new environment. I can't speak to the non all-inclusive experience but if you don't plan to drink a lot (including water/soft drinks for the kids) I think it can be a bargain. However, with the full package we bought, the only thing I ended up paying for was a deposit on the towels that we ultimately got back. I did tip our server (Alberto was awesome) decently well because of how much work he did during the almost full day we were there - so tipping is an additional expense that happens in any kind of place like this. One note, I did go for the top level all-inclusive package and with that the adults got a Tequila tasting and the kids got a chocolate tasting. Obviously the intent of these is to sell some goods but don't skip out on these if you get them - both tastings were delicious and even though we never buy anything at these things, in retrospect we still wish we had picked up some coffee Tequila. Because the day we visited wasn't super crowded, we had such a great time. The facilities are on the older side and the landscaping isn't perfectly manicured but it's on a beautiful beach and there was at least a little something for everyone: from 5 years old to 40. If it were considerably busier, that might pose an issue but they have a lot of room for people to spread out so except for the buffet being busy, I think it would take a lot of people for it to ruin your day.

We followed behind the gentleman on the atv as instructed and then another gentleman started…read morescreaming at us and told us to get off and then said we weren't going since we didn't listen to him. We listened to a worker of the establishment. We got off got our money back and will make sure our numerous friends who travel never use them

We had a fabulous time with Wild Tours!! We opted for the off road adventure with Stingray City,…read moreJade Cavern, and Playa Mia. We felt like we really got to experience all that Cozumel had to offer in this short period of time. Daniel and Luis were the best tour guides ever! So much fun. Would definitely recommend to anyone visiting.

Cannot say enough good things about Playa Scuba. The entire team was incredible. We had very…read moreminimal previous dive experience but wanted to get certified because we loved it so much. Playa made it safe, affordable, and FUN! Aaron, Terry, Kaz, and Klaus were all so awesome. If glee get back this way we will definitely come back and do some dives again. I also recommend diving the cenotes! Unique and incredibly awesome.

I had an amazing experience a couple weeks ago at Playa Scuba Dive Center!! I went down to Playa by…read moremyself and stayed at a super nice and affordable hotel right next to Playa Scuba. It's the perfect location! You can just walk to the beach and also the main street where ALL of the fun stuff happens, like shopping, food, bars, live music, dancing, shopping, everything! I went down to get my PADI open water, and Carolyn was friggen amazing. She was the best instructor I ever could've asked for. I felt so ready, safe and comfortable under the water. I also adored the other staff members and felt like I was instantly family. This is an experience I'll never forget, and I'll 100000% go back to Playa Scuba and dive as soon as I can!

My husband booked Carey tours for swimming with the whale sharks before our vacation in Riviera…read moreMaya. We got picked up on time from our resort, got to the boat and was served a little breakfast before we headed out. It was a rough day on the ocean (choppy), but an amazing day. We were supposed get two jumps in with the whale sharks. It was our lucky day! First we swam with a whale shark, then we got to swim with a Manta Ray! So great! Then they let us do another whale shark jump. In our group, my husband and I were the only ones who got to swim with the Manta Ray. They don't see them that often. After our jumps, they took us to isla mujeras for fresh ceviche prepared by the captain. We got to hang out in the Caribbean blue water. This was such a great experience!

We booked a Cenote tour with this company as an activity for a bachelorette party. The prices vary…read morebased on the group size. We ended up paying $125/person before tip. Our tour guide picked us up from our place of residence and we visited 3 different cenotes. The first one was a popular one called Gran Cenote which was beautiful! Our tour guide (I wish I remembered her name!!) was very nice and so much fun! She was engaging, knowledgeable, patient, and very accommodating. The second Cenote was tak-bi-ha. This was a cave with bats in it! The third cenote was a completely open one called Xunan ha. It was really fun to explore these different cenotes. They also provided snorkeling gear and we were able to snorkel in each of the cenotes. It was nice to have our guide guide us through the closed/dark areas of the cenotes with lighting. In the middle of the day we also had lunch at a local place. The food here was just ok and very greasy. Also several people in our group got sick later that day so not sure if there was an issue with the food or how clean the water was at the lunch spot...would be careful especially with drinking water here. Other than that we had an amazing time. I'm sure it would've been cheaper to go to these cenotes on our own but it was worth it to have this tour group organize everything for us, provide transportation, etc. Plus both our driver and your guide were amazing and made the day even more fun!

Great day tell with Oliver as our guide. He's very friendly & knowledgeable. E we hit Tulum ruins…read morewhere he explained Mayan history. We were advised to leave at 8 by Adolofo who sold us the trip. Tulum ruins were empty when we arrived. By the time we left it was getting packed with large tour buses. Next into to cenote for some snorkeling is cool, refreshing fresh water caves. Everyone wears life vests so it is very safe. Again Oliver explained history of cenote use by the Mayan people and how they believe they were formed. In way back to Playa del Carmen, we hit Tropi Taco. Food was muy delicioso as was the choice of juego. Lunch was included in the price as was beer, water, & Gatorade on ice in the van. Overall, great trip with a great guide Oliver

My husband and I stayed at playa del Carmen and wanted to do some exploring in the Tulum area…read more There's plenty of taxis waiting to take you out but it's hard to find one coming back so we inquired with this company about a package that would take take us out to the Mayan ruins and to a cenote. The price sounded fair and we booked for 2. Adolfo helped us and we informed him we wanted something mellow because I am pregnant. Some of the perks he promised were water, buffet lunch, umbrellas for shade and extra precautions because of my condition. He asked us to meet him outside the booking office the next morning at 11:30am so he could walk us to our driver that would be around the block. He wasn't there, not a problem someone else walked us over. On average the trip was suppose to be 11:30-6pm I believe. Our driver was horrible. Keep in mind we are both Mexican, live in LA and have experienced Tijuana drivers so we are used to wild driving. This was completely unsafe and on a different level. It's about an hour drive. We were in a van with a family from Canada and one of the little kids threw up because of how fast this guy was going. I saw the cooler in the van but no one was offered water. We got to the ruins and we were handed off to our tour guide. We were led to the bathroom and an expensive gift shop were everything is ridiculously overpriced. We bought water here. It was scorching hot no offer of the promised umbrellas. The guide was rushing through and said to follow him and we would have time in the end to go back into the ruins to look around and take pictures if we wanted. We were asked to meet him at 3 for pick up. Although we were all done looking by 2. The Canadian family was probably down at 1 because they wore sandals and it was too hot for them. Wish they would tell you bring walking shoes, hats and umbrellas as there is little to no shade. A lot of wAsted time here waiting. Same driver picked us up and took us to the cenote. The drive in is long, unpaved and extremely bumpy. I was super worried for my belly and in pain. This guy was driving in extremely fast. I told my husband to say something about his driving and he seemed bothered. First he said someone else would be picking us up and that we should let the driver know ahead of time. Mind you our registration form indicated I was pregnant and to be cautious. Also pregnant or not that was just terrible driving. We got to the cenote and were rushed to change. We had time for a quick dip and given some information and then quickly led out. I was so disappointed we didn't spent more than 10 minutes there before being rushed out. No time for pictures or even a little swimming. The changing rooms are poor. The barely there curtain does not offer privacy and you pretty much have to be okay with being being exposed because the wind will blow it away. We changed and stood around like idiots not knowing where to go. Finally, someone informed us we'd get picked up to eat lunch. We were driven to a different part of the park probably around 4:30 and their idea of a buffet is rice, beans and 2 tiny taquitos. It was delicious but definitely not a buffet or enough food. This was a super late lunch and I would have bought food at the ruins had I known. Thankfully our other 2 drivers were caring and mindful. We had Samuel who was super friendly and caring. He's the reason why I'm not leaving 2 stars. It's not good when you're hoping not to get stuck with unprofessional people. All drivers need to be safe. Tour at the ruins need improvement. Time at cenote needs to be extended and they need better communication with clients. Lastly, they need to honor what they are promising when they sell you a package. They are a company with many staff members so adequate training for all is key. I would try a different company if I return.

Great price and fun cars. The staff is super helpful and it was an extremely honest and easy…read moreprocess.

Awesome guys they handles any issue and question and even me keeping the car an extra 3 daysread more

Rio Secreto was an amazing experience!…read more I went to Cancun for a girls' trip, and honestly, I was very nervous because I didn't know what to expect. I tend to get anxious about new experiences, but I always try to push myself--knowing I'll be happy I did afterward. When you arrive, check-in takes place in a hidden, lush area with benches. A short video plays so you can get an idea of what Rio Secreto is all about. After that, you check in, sign your waivers, and meet your guide for the day. We totally lucked out--our guide, George, was incredible! The guide makes all the difference. George was full of life, personality, and knowledge. He truly immersed us in the caves and shared so much about Mayan culture. I can't say enough nice things about him! Your guide then takes you by van to the Rio Secreto caves, about a 15-minute drive on an unpaved, natural, and bumpy road. I don't get carsick, but if you're prone to it, you may want to take something beforehand. The ride itself is scenic and surrounded by lush greenery. Once you arrive, you'll find lockers, showers, bathrooms, and seating areas. Be prepared to remove all jewelry, as it's not allowed in the caves--the water must remain pure. You'll take a quick shower before putting on your wetsuit and water shoes (they provide them, or you can bring your own). You'll also wear a helmet with a light. The facility is extremely clean and well-maintained. I was genuinely impressed by how often they sanitized the equipment, floors, and bathrooms. Once you're geared up, you take about a 10-minute walk to the caves. Before entering, you'll participate in a beautiful Mayan ceremony meant to cleanse your spirit--and take a quick group photo. Important tip: You cannot bring your cell phone! Let it go and just enjoy the moment. A photographer will take pictures throughout the tour, and trust me, it's worth it. Walking and swimming through the caves while listening to George share stories about the Mayans, the legends, and the discovery of Rio Secreto was truly magical. The water is cool at first, but you get used to it quickly. Floating through the crystal-clear water surrounded by stunning cave formations took my breath away. After the tour, you're treated to a delicious meal--including handmade tortillas! An amazing day and an unforgettable experience. Highly recommend Rio Secreto!

I don't even have the correct words for this trip. Let's start at the beginning of the trip...We…read morechose the Rio Secreto Classic Tour. Cost was roughly $109 usd per person. We got in touch with Lomas Hospitality and set up the tour with them. They got us our tickets and told us when to meet the driver from Rio Secreto. This all happened as per normal and we took a short 20-30 minute drive to get to the location (we stayed at El Dorado Maroma). You get a wrist band when you get to the reception area (our driver got ours for us) and then you're told to go to the area where everyone is sitting and there is a person at the podium that asks what language you speak so they know which form to have you fill out. We are English speakers so we filled out the waiver and handed it back in. A quick 5 minute wait and they let us know that our guide would be Guillermo (Memo) and we learned Charles was our photographer. There were 10 of us in our group and Memo let us know what to expect and what was coming up. He let everyone know we'd need to change into our swimwear, get their water shoes on (they have some there if you need them), and lock our things in the locker (each couple/family received a lock and key to wear on the wrist). There were restrooms and changing rooms for whatever was needed. We then met out front and were told that we needed to rinse off to get the oils off of our skin so as to reduce the damage to the cave we were going to be traipsing through. He also let us know that when we got done with the rinse (it is all outside), at that point, if we would like to wear a wetsuit, just line up and they'd get that for us. My husband and I chose to go without the wetsuits, while the other people in our group chose to wear them. Every person MUST wear a life vest and a helmet. No way around it, and it is a darn good thing! They also offer a PVC walking cane/stick for people that wish to have it. I'm going to highly suggest that if a person is even a little bit wobbly on their feet...use it. We then took a short 10 minute walk to the cave entrance after some pictures (Thank you Charles!!!) in front of signs and other things, we started the tour. There is a good reason this is considered in the top 10 of National Geographic. I can't even explain in words how amazing this whole trip was for us. The knowledge that both young men had regarding the cave, its exploration, how it is created, the animals inside and out...they were amazing. We walked, we swam, we crouched, we enjoyed, we were in awe of the beauty of the system itself. You DEFINITELY need the helmet (crouching isn't always fun when you get older or are taller and you will bump your head), and the life vest (swimming is awesome, but floating in one area and looking up at everything around you takes your mind from treading water and you MUST see everything!). We saw bats, we saw blind cave fish, we saw tiny catfish, cave crickets, we saw isopods, we saw 1mm shrimp, we saw stalactites, stalagmites, fossils from corals, tailless whip scorpions, isopods, and beauty. So much beauty all around us. And it is cold water...70 - 75 degree's Fahrenheit was about normal apparently. It was cold but when you're in it, it isn't so bad. This is a must if you are in the area. 100% After we finished the tour, you can buy the photos they take ($120 usd) and there is a buffet style meal for you if you wish. The soda's need to be bought in the gift shop (on the side you came into the meal area) and are 1 for $3.00 or 2 for $4.00 each, they obviously can change that. The photos are delivered electronically, and I know our guy did phenomenal for us! A ride back to our resort and we were sad to see it go. I wish my words could be more descriptive, but you should just go and see it for yourselves. It is a whole other world down there.