Opportunists. Tried to charge me too much. Not too bad but…read morenot the best. I've found a better locksmith since then.

Gal was AWESOME. I live in Dublin and called him to help my elderly parents and elderly caregiver,…read morewho doesn't speak English, in San Francisco. I explained to Gal that I would not be able to meet him in SF and if he could correspond with me over the phone to discuss what needed to be done while he was on site. I had originally wanted him to disable the buttons on the mortise lock because we thought my dad was activating it, locking the exterior latch, and preventing my parents' caregiver from entering each morning. Gal saved us a lot of money by explaining that all that was needed to be done was to turn the key one extra turn. Gal also adjusted the door because it was hard to close at times and smoothed out the caregiver's keys to make it easier to unlock the door. Gal did great work, but what really stood out to me is what a great quality human being Gal is. Not only was he understanding of the situation with me living so far away, but he showed the caregiver how to open the door if it's locked from inside, took a video of the process so I could share it with the caregiver in case she forgets, had us on speaker phone because the caregiver doesn't speak English so I could help translate. His patience and understanding is of the highest quality, saying that we will all be that age at some point. He was very respectful to my elderly dad and caregiver. Gal is highly recommended! I would use him again in a heartbeat!

I recommend this business…read more Called to inquire about getting my stuck patio door lock fixed. Problem was diagnosed over the phone with some texting of images and videos. A replacement part was ordered and arrived the next day. We scheduled the installation, Ramon arrived a few minutes early and went right to work. He finished in a flash and it works as good as new. I am a satisfied customer! Thank you

This company is precisely what a local business should be: obvious expertise, careful detailed work…read moreprocess, plus time efficient and a great price! Fixed and repaired my residential front door and back French door deadbolt, including some new parts and installation. This is second time using YES and each visit has been a professional, seamless, get it done experience. Highly recommended!

I was so thankful for John's service today on such short notice. He was very responsive to our call…read moreand updated us throughout the day as he came over to our business. When John arrived, it took about 45 minutes to troubleshoot and change out our lock. He provided us two keys and fixed our problem same day without any issues. Professional and quick service. Thanks so much!

Vadim at King Key was super helpful and kind. He was efficient, showed up on time, and was…read morethoughtful. He took the extra time and energy to make things right. We really appreciate the work they did and will call them again in the future.

Any competent locksmith can copy a key or open a lock, but the key to success is unlocking that…read morenext of level of customer service that makes you stand out from the rest. Metro consistently goes above and beyond what is expected, and is a trusted resource and partner. As a property manager in SF with a portfolio of over 100 HOAs, I encounter a multitude of issues- from simple lockouts to complex security installs- they are my first call. From top to bottom, every employee is genuinely friendly, knowledgeable, and ready to help - 24/7.

No issues with staff, but I'm disappointed and completely put off by Jimmy, the owner. He is…read moreunprofessional, a liar, and lacks the ability to communicate or understand what is communicated to him. His techs, who I don't have an issue with, failed to download a software on to my new work computer months ago and said they'd come back. They didn't. I followed up, they didn't reschedule, and I didn't press on them because the software was still on my old work computer, which I actively used while waiting for them to let me know when they'd come back. I no longer have access to that program on my old work computer as of Friday 7/10. Since it was close to the end of day (and I was out on Monday 7/13) I reported this to them on the morning of Tuesday 7/14. To this day, his techs haven't resolved this. They don't have the appropriate server information (which they should have..it's their own system) so they can't download it on to my new work computer or get me access to my old comp's software program. Since 7/13, I have had 3 requests to program FOBS. Today Jimmy told me he can have his office program them for us, but would charge us a fee, even though their office incurs no charges to perform this, because he claims that I could have programmed them before the system went down. Wtf??? I have no idea where he came up with that wildly inaccurate assumption, since the requests to program fobs came in AFTER the system went down. I do not want to get charged a fee to do something that takes seconds to do. And if he is justifying the charge because of some made up assumption he had, then absolutely NO we should not get charged for this. I'm happy to wait until they resolve this issue and get the system downloaded on to my computer. At this point, I am not confident they can as they have failed to offer any options or insight as to when I can expect this to get resolved. This is a proprietary system so i can't just have another vendor resolve this for us. Again, no issue with their staff, but Jimmy displayed a complete disregard to any and all information I provided directly to him, then lied and accused me of something false just to justify charging me fees to temporarily resolve an issue his office should resolve. Aside from that, the way he talked to me was absolutely disgusting and dismissive. He kept saying he had this really big important job and even though I kindly said he can call me back when convenient for him, he was visibly annoyed and said "no no, I won't call you back." Jimmy, you're a piss poor representation of your business and it would behoove you to work on your communication skills. What a displeasurable and disappointing experience it is working with you.

I locked myself out just as I was leaving for the farmer's market on a Saturday morning. Mad at…read moremyself and in deep chagrin, I called around looking for a locksmith who can help me out, quickly, on a Saturday morning. Daniel's locksmith was the only one I found that was available and didn't have a more than 3 hour wait. The locksmith arrived within 15 min, was courteous, helpful, and efficient in his work. I was even able to make it to the farmer's market on time! Thank you for helping me out on such short notice. Recommend highly.

Called Daniel Locksmith to help with a August lock that ran out of battery power with no keys. Made…read morearrangement for the next morning and he was promptly on time. Helped get through the very tough lock which I thought he was going to have to drill out. Made a key and saved me a lot of money not having to buy a new lock. Daniel is very cordial and very professional. A+++ and would totally recommend. Thanks

Great communication, great availability, great service. Highly recommend!…read moreDaniel was kind and helpful while changing 2 locks.

I called on Saturday night because I was locked out of my apt in the Marina and this location was…read morestated as 2 miles away and SF based. The guy answered and said his "agent" would call me but he's on his way. Eventually an East Bay number called at 9:50pm, and said he'd be there in 30 mins. I asked how much the price would be and he said anywhere from $85 to $140. After waiting almost an hour and a half, he finally showed up at 11:10pm and told me my apt lock was "commercial" and the "driving fee" from the East Bay is $150 on its own and this lock is actually $270 -- but he'd take $180 on Zelle immediately. He then unlocked my door in about 8 seconds. Being that it was almost midnight and I'm a woman alone, I had no choice. I'm not sure why a "driving fee" would be relevant to a business that advertises itself as LOCAL. I could have called the plenty of other SF-based locksmiths and 1) not had to wait much longer than promised 2) not been pressured into a payment that was well over the price that was quoted.

I've gone to Mario on 2 separate occasions now both to re-key some entry door deadbolts. Both…read moretimes I've driven to him with my locks and wait in my car. It took him around 30 minutes each visit to re-key 2 deadbolts. I communicated with him via Yelp messenger. He was very responsive and flexible. Good experience.

Today was the second time I have used Mario to change locks between tenants in a rental -- great…read moreservice, less expensive than all the others I called. Showed up early, got it done quickly, cleaned up. Highly recommend

Avi was super responsive, communicative, and quickly helped me with a mailbox lock replacement.read more

Avi is amazing. I've used his services twice and each time he's fast, responsive and troubleshoots…read moreproblems. He's super friendly and knows how to work with tenants. He's officially in my cell phone as my go to Locksmith. Thanks AVI! Kara