Do not go to the store!! You are better off buying off fanatics…read more We bought a jersey as a gift, they did not say anything about jerseys are non refundable they told us if we wanted to return it we just couldn't wear it we couldn't have any sort of scent on it and that we had 15 days to return it. The person already had that jersey so went to return it less than a week later, just to be told jerseys are non refundable and it's at the bottom of the receipt. Shouldn't that have been said before the purchase was even made?

This store is AWFUL They run this scam every Christmas…read more If you buy an item and it has any sale price on it you can't return it. Bought this hat for my son and he had it so we went in with our receipt within 14 days and they said no returns. They give every item a sale price then increase all items after Christmas so if you return it you have to spend more money to get your item exchanged. The fat guy with the beard was trying to fight me over it.

hi-ya! We were doing so holiday shopping and this place was on the list to check out. It's a…read morereally well organized store and the clothing isn't piled up like crazy and its presented well. We ended up picking up something for a gift and the pricing is probably on average around a hundo there. I feel like that's become the new norm for most places. Anyway, good customer service and place is clean with good lighting.

Just had a very rude person "help" me. Her name is Lisa when I came in for an online pick up she…read morewas immediately rude. I realized I didn't have my ID but asked if showing the email with barcode was ok because I have done that at other stores. She didn't answer me but stared at me like I was stupid. I then asked if I was able to show a photo of my ID and when I said I know some places allow that she said "that's great I need your actual ID" in a very rude way. It was very odd and confusing why she was acting this way. Maybe she just hates her life. Anyway, Lisa, get well soon.

It's the Anniversary Sale at Nordstrom's for the next three weeks, and a great time to see all the…read morenew fall inventory on sale. I took my granddaughter to start her back to school collection, and was assisted by Mimi up in juniors, who helped us gather quite a few items for her to try on. I love the attention Mimi took to go around to gather items for my granddaughter to try on. She did not have to leave the dressing at all, and I was able to sit right outside her door to give my unwanted opinion. Fale was also a big help with bringing out several choices of shoes and helped me select a pair for the best comfort. My next stop was the skin care items and a few gift sets from beauty, with some cool l gift with purchases as well. Being a valued customer, I was also gifted a nice travel bag, with a coupon for a drink, a lunch, and a $15 coupon for a future purchase in Beauty. This is a great place to be when you want a little attention.

So I went here to buy a suit for my husband and Nordstrom is NOT the place for men's clothes. The…read moreanniversary sale is on and there are a lot of shoppers so the place is chaotic. The cashier desk in the men's section is completely incompetent. One cashier took 12 minutes to ring up four shirts. The other cashier, who was new and kept mis-entering items to the purchase while having a high maintenance customer who was asking for help while ringing ....stupid questions like should I do a pocket square with this? There were two other Nordstrom staff looking up stuff on their phones but no one to help a customer. I get to the register, ask for the big & tall section for suits, and Nordstrom doesn't have one. So I waited, waited, and waited just to find they didn't even have what was needed. Nordstrom should staff up for big sales and get efficient cashiers in the men's section. I got a lovely Michael Kors suit at Macy's in a 44 Long and they have a much bigger suit section. Also, their Black Friday in July sale was worth it so Nordstrom's loss is Macy's gain. Take note!

Unfortunately, I am leaving a poor review. I've been…read moreshopping at the mall independently since I was 13 years old. I'm now 34 years old. I've had the privilege to shop throughout the country and overseas. Today was by far the worst customer service I've experienced. First & foremost, I planned on purchasing brand new cologne. I walk into the store and immediately say, "Hello Ma'am how are you today." I get simple response of "Fine." As I proceeded to check out all the cologne on display, I didn't find a cologne strip or parchment to spray any of the colognes. There was no sincere gesture, suggestion, or recommendation. I literally stood there like I was staring at the back wall with no representative in front of me. At this point, I grabbed the new line of Hugo Boss and sprayed the inside of my forearm. I was ready to purchase the item, however since the rep did nothing to entice the purchase or ask whether I liked the product, I put down the bottle. At this moment, the rep turned to her coworker and started having a side conversation. I want to thank you for showing your true colors today. I will not be spending money at this establishment anymore. In addition, your customer service was downright egregious. Sunday, July 14, 2024.

The old blonde lady is the most condescending personality I've seen in my life. Smells a shirt that…read moreI didn't even try on at home and tells me it has a perfume on it. The shop only takes cash for alterations and do not have a 10 dollars bill to give change back, and tells me to figure it out. Horrible services by her and only her. The young ladies were so nice and the guy was nice. It's just her That judges people for doing anything. Even buying.

I came in to return a gift from my Beautiful Sissy and Krissy went above and beyond because they…read moredidn't have my size and I didn't have the receipt. The Emeryville store had the item and they waived the shipping and mailed it to my house! There customer service Rocks! The Gap Body is AMAZING!

Really? This place only has one review? This store (and location especially) is the best place to…read morebuy bras, panties, and workout wear. The girls who work there are amazing and are always more than willing to help find a style that's right for my body. Their line of gapfit pants is phenomenal. The fabric feels fantastic and they don't chafe. Plus, no shine and not sheer! Not to mention, instantly slimming. Go to the Galleria, go to GapBody. Ask for Holly. Enjoy your new gym outfit!

I love this store and am so glad we have a Big5 here in town. The staff are always helpful whether…read moreyou are shopping, buying, and/or returning. We opt for Big5 over other places because you can find great prices here. Dick's Sporting Goods has a significantly vast selection however the prices can be through the roof. Thank you, Colton! Thanks Lance! Thanks Louis!

I am 45 years old, Big 5 has been around my entire life. Customer service used to be amazing,…read more. The entire store but especially loved the shoe department. They would help fit you, help you find the best shoe for your needs, check the fit.. The works. In recent years it's changed but today was the WORST. I took my 16 year old in who has scoliosis and different lengths in her legs which causes bad pain. She's at the age where her feet are done growing so time to get some good quality shoes. I expected service like it used to be, I expected to be helped. What I got instead was a rude teen? Early 20s punk who could care less about giving actual customer service. Ask for a recommendation on a good walking shoe? Response "I don't know check the wall". Ask if they have a size of a shoe "I brought out a bunch in her size, that's what we have" ... Yet he claimed he would check the back if I had any questions.. Guess he changed his mind? Part of me wishes I would have just walked out and checked elsewhere but again MY DAUGHTER IS IN PAIN WHILE WALKING so I didn't want to drag her store to store. My husband used to go in yearly for his New Balance update,.. When we got home and mentioned it to him he was "this is why I stopped going... And just use A@azon". I know times have changed in recent years but to me it's sad that a previous amazing store known for good service no longer cares. At this rate I don't know if they are the next old school business that will be the next one extinct.

Huge shoutout to Anthony for helping me with my snowboard rentals and finding the perfect snowboard…read moreand bindings. He was incredibly patient and knowledgeable. You can tell they genuinely care about getting you on the right setup, not just making a sale. His friendliness made the whole process fun and stress-free. Such stellar service!

Bought 2 Cannondale Tesoro's from this company . I lost the battery key . They were less than…read morehelpful in remedying this situation . I'm just a customer who paid over 5K for two bikes, You'd think they wold want to take care of me , hoping for future sales, but if you're not going to back up and support products you previously sold me, I won't be back . I called three different blue zones in two different states and was treated poorly at all locations. Terrible customer service. Do yourself a favor, go to REI, they were friendly helpful and said this isn't the first time they have rescued a stranded Blue Zone customer. They had my problem solved in less time than I was on hold at the Roseville location of Blue Zone.

Mixed feelings with the store…read more Lots of different options which is amazing, mostly goodish prices, some a bit overpriced. As a buyer, great store with different options. As a seller, I would sell anything else here. They're quoting very low prices compared to what they're selling the clothes for. The service from the employees is not excellent either.

Have only been a shopper here love the items gotten some rare Kurt Geiger and coach ysl all…read moreauthentic Sold other day was happy with my sale sold 31 items for 140 cash or 170 trade They took most vibrant rare colorful items athletic ware jeans Nice experience never had a bad one here