Great company! We called them when we got locked out of our house in Plano Tx, the tech called us…read morewith his arrival time and actually got to us quicker than expected. He worked fast and clean when getting us into the house and changing the locks. Great prices too! Highly recommended them.

I'm speechless, I used so many service providers in my entire life. No one was even close to the…read moreexperience I had with 1st class locksmith! I lost my car keys at the middle of the Christmas Eve, all companies tried to schedule the service with me for day later or beyond. But I needed to driver back home as I don't leave my dogs alone overnight. Nathan the rep of 1st class came with an original Chevrolet key like I had before and programmed it to my car. Car started and drive perfectly as before! Highly recommended company!

We needed a second key for a used Honda minivan we purchased. This company came out, knowing what…read morewe needed, and yet they didn't have the right key blank. My wife paid their fee, as they said that they would come out the next day. The next day they showed up and did not have the correct key. My wife, believing that they were reputable paid their invoice of $699. I decided to call the Honda dealer and asked them what they would charge for the same service. I was blown away when they said about $200! I immediately contacted Locksmith Express and asked for a refund, less their $29 service call fee. It took me weeks before i received any refund, and even then, they charged me a "key programming fee", which they said they had paid $69 for, yet their invoice was charging me $387! That's quite a mark-up. I would stay away from this company!

Very fast response good customer service and fast arrival time, they made my chevy malibu 2009 keys…read moreand it works great with good and fair price

I'm so disappointed this time Manny the person that came out this time didn't help me only thing he…read moredid was cut my key no program the remote he said it had not inside how I know that long as it took you. I feel you just got over on a woman. I really feel I got scamme for $167. 00.

Shortly after requesting service, Barry called to let me know he was 10 minutes away (that was…read morefast!). I needed a new smart key for a 2017 Toyota Corolla and I did not have an original key. He told me he would be finished in 30 minutes. He actually finished in about 20 minutes. I was pleasantly surprised and shocked. You see, just 2 hours prior, I had SOS Locksmith at my home. The tech was here for an hour and 45 minutes and I had no key. He said the same thing happened to him yesterday with another 2017 Corolla. He attempted to troubleshoot and even called his supervisor. He believes that there is some software that he doesn't have or some other trick to program the replacement key. His supervisor did not have a solution either. Their main office said I should pay for the tech's labor, on top of the $19 service fee. I told them I wasn't going to pay for the company's inability to provide the proper equipment to do the job. So, time to call another automotive locksmith. Then Barry showed up, with confidence and a smile, and told me he would finish in 30 minutes. I was skeptical, but hopeful. Well, I had a key in 20 minutes! Barry provided incredible service, he was very friendly, experienced, hardworking, adept, and the list goes on. What a difference in service I've never had to call an automotive locksmith, but if I ever need one again, I know to ask for Barry at Sherlock Locksmith & Security.

Scammed me!!! I misplaced my house keys in April. Representative came to house and supposedly…read morerekeyed all the locks and made four keys for new locks. I found the keys I lost in April today. AND THEY ALL WORK ON "REKEYED" DOORKNOBS!! He didn't rekey them at all although that's what I paid for! Just made new keys and charged over $100 for it. I will be filing a complaint with BBB and possibly filing in small claims court. It's okay to rip me off because I'm an elderly woman?!?!?

The BEST CUSTOMER SERVICE IVE HAD felt like I was at home fixed my car in a snap ran in a few…read moreproblems but chad was able to come through tan fix it had by far the best experience with them

This locksmith came out a sprayed W-D 40, wiggled the lock a bit, and two days later it was back…read morethe same. I was charged $390 for nothing!!! I would never recommend this company. I ended up contacting another locksmith just 3 days later. Our door was sticking and unable to lock properly. We would lock it and it would still be in unlock mode. We contacted this company to make the repairs.

Do not use this service, I wish they would let you give a negative review rating lower than one…read morestar. I was charged 490.00 to have three locks rekeyed and one key cut. Two of the three locks failed within 2 weeks. When the tech was called, he was somewhat rude about the issue. I bit the bullet and contracted another company that's reputable and just figure I had to pay that much to learn not to ever use this company again. "Michael" was the tech (Definitely not his real name} Have tried the company number on the receipt but it goes to a BS mailbox that is not configured to take voicemails. FFF+++ Do not use these scammers

Very helpful staff. They have come out on very short notice, and the courtesy is always impeccable…read more They remember my face every time I go in and have bent over backwards with some very difficult keys I have. They are in a convenient location with an awesome staff. I recommend them to all my customers.

Service is pretty good, but communication really needs some work. Here's the facts. A lock was…read moreinstalled and we requested a master key be set as well as 4 additional keys key to just that particular lock. The keys we use are not standard Keys, nor are the locks that we require, they are usually a more special order type of situation. Given that information it is understandable that they would not have an abundant Supply maybe, but you would assume they would have a small Supply somewhere in one of the local stores. Now I understand, that the technician swore that he made at least two keys, and then keyed the master key to the lock as well. However, I the master key was the only key I got back. What I do not have, and to the best of my recollection is; I do not have the two keys that the locksmith said that he provided. Again I wanted four of these keys but two would have sufficed until I could have got the other ones taken care of. Regrettably I was not able to be on site when the locksmith did the initial work, so I was not able to personally receive the keys. Let alone ask questions regarding the lock or the number of keys. I do recall quite vividly receiving the master key from my supervisor, noticing that we did not have enough Keys, nor do I remember getting any keys back other than the master key which I provided. Therefore I immediately called the technicians phone number, left a detailed message, never got a reply. I did forget to follow up for quite some time., my job can get a little busy sometimes around the office. Service is usually pretty good. The technician cleans up, leaves little to no mess. To me this is extremely professional and very very much appreciated. Now this was back in May, so by Late July, early August, we still have not gotten the Four Keys. Not sure why or what happened, but hey things happen so yeah. Plus, I have admitted that I did forget to follow up immediately after the initial call. I did call to reschedule if possible or to at least get the keys made earlier this month. The individual I was speaking to on the phone was very understanding, was going to send out a technician to was going to send out a technician to take care of the matter. The technician did call me after I had made an inquiry as to whether or not we still had an appointment set for 9 to 12. I spoke to the technician he told me that he was on his way but he had to stop to pick up some keys and other supplies. The technician did try to call me back and I missed his call but, I did call him back as soon as I noticed, spoke to him again regarding the fact that he thought there were keys and I told him that if I could find them I would call him back. I would let him know that I found them and we could go from there on what I wanted to do. Otherwise we needed keys so I would see him as soon as he could get here. Approximately 1051 was the glass call I placed regarding the keys. I waited over an hour then I had to call at 12 noon and told the receptionist or phone person, that I had to reschedule, I wanted to reschedule for a certain day at a certain time the following week, I had to leave because I had stuff to do that I had put off for this particular appointment that was never kept. The receptionist challenged me saying that, the technician had tried calling me several times and wasn't able to get a hold of me. To which I made Italy inform her that I did call him back after I missed his call approximately 10:45 or so, I did speak to him in the last thing I had mentioned to him was I would call him back if I found the keys otherwise we still needed keys and he needed to come. I was placed on hold the technician was put back on the call, who proceeded to then told me that he didn't have the supplies he needed or the keys and he apologized and even admitted that yes he should have called me back. Now this would have been approximately 11:45 to 11:15 am, that the technician would have realized he did not have the supplies he needed on hand. Thus he could have called me back. The technician stated that he was waiting for me to also call him back to let him know if you needed to come. I reiterated what I had told him the last time I spoke to him regarding the fact I would call him if I found the keys, otherwise he needed to come. Again communication, communication, communication, communication. The only reason I gave three stars is because the service call was good and I feel it valued at least three of the five stars. Communication is extremely important and would have gotten them the other two stars, even if they had to cancel because they didn't have the supplies. The reason I say this is because, I understand that the lock type that we use and the keys that we use are not your standard everyday setup. So therefore I can be somewhat understanding and lenient on that given the fact that does create a problem.

This review is based off of helping my sister when the door/lock mechanism of her car door broke…read morethis week. We put in a "request a quote" via Yelp, Capital Locksmith responded within a couple of hours, a locksmith came out the same day and made a diagnosis. She ended up needing a completely new mechanism because it jammed and he drove out to a Toyota dealership the same day to get the part and returned promptly in order to put it back together. I unfortunately can't remember the name of the gentleman that assisted us. He was quick, direct, and efficient. As anything that comes with the fear of getting something with your car fixed, we were terrified of being cheated on pricing. Once he provided a quote, we were able to quickly confirm with our local mechanic via phone call that it sounded legit. This gave us peace of mind knowing we made the right decision and got the job done. Would definitely recommend to anyone needing help with their car door!

Super impressed with their prompt response and flexible availability. Technician was courteous…read moreand communicative. Fairly priced and problem solved quickly!

I am extremely disappointed with the price I was charged. This company replaced only four garage…read moredoor springs and performed a balance service. They did not replace the opener box, chains, or any other major hardware. Despite the limited work performed, I was charged $2,232 (nearly $2,300 after the credit card processing fee). I feel this price was extremely high for a basic spring replacement service. I recommend getting multiple estimates before agreeing to any work.

Great job, great service, timely, reasonable pricing and overall professionalism. All Pro Door…read morecame recommended by my neighbor and I am very happy that I acted on the recommendation. Very happy customer!