My wife was locked out of a house we recently moved to when I was out of town. She walked to a retirement community to use the phone and call a locksmith and called this company. She was told that the service call was $19 and proved started at $45 for the lock to be opened. Sounded good. The tech spent :10 on the service call and charged $380. Price gouging anyone? I called to complain about the fee but first I asked a representative named "Erin" for an estimate to pick one deadbolt on a residential call. She said the service fee is $19 and prices start at $45. She wouldn't give me an estimate. When I identified myself and the call I was inquiring about, she became combative, cursed at me and said if I didn't pay the bill, they would sue me. Is this the locksmith you want to call? Two other locksmiths quickly gave me a rough estimate easily. This place is preying on innocent customers who are in a pinch. I left a message for the owner today twice with ZERO call back. At any rate, I'm going to call back one more time tomorrow to attempt to resolve the matter before escalating. Be warned. read more

Worst locksmith company I have ever used! They are rude, take too long, and WAY overcharge!

I called this place for an estimate and was told they could do the job - make a duplicate key. They would even come to my home for $19 so I scheduled an appointment. I have very explicit details regarding the type of key including the brand, etc. The next day they called and told me they couldn't make the key. It's a for key! What locksmith can't make a duplicate standard door key? read more

The estimated prices given are NOT what to expect. Website said $40 for a car lockout and I paid $150 -3x the quoted price. Not to mention the price was only given to me after the lockout had been performed. Management was no help and stated "the website is outdated". Would not recommend to anyone!!!! read more

Do not use this company! They quote low prices up front and then the actual charge is 2-3x what was quoted. The BBB has complaints about this and other issues with this company (I neglected to check BBB before using so lesson learned on my part). Also, the higher price I was given was for cash payment only; add in another 10% for credit card payment. Ridiculous in this day and age! read more

Excellent work - on time, expert advise, and highest quality workmanship! Michael was an excellent technician! Ask for him... you'll be in good hands. read more

Shitty ass people to deal with. There prices online are incorrect. They were not on time at all. Don't ever use these people. They were rude. Every time you asked them where they were they wouldn't give an true answer just kept saying we will be there soon. It took an hour and a half read more

Way to pricey I could have busted my window cheaper. Come on now 196.00 for like 5 min.

I called the tech twice to find out when he would arrive and was told he was having difficulty getting paid for his service call and would be there as soon as paid up. No wonder $29 Service Call $150 Lockout Fee $10.74 Credit Card Fee $189.74 to unlock my car I waited 1 hour 20 minutes It took the tech 3 minutes to unlock my car In 1 hour and 20 minutes I could have Ubered the 48 mile round trip home to get another key and unlocked my car. Total cost $54 I was cold standing by my car I was delayed getting to my next appointment I was price gouged Customer service called and I informed them of my experience. Nothing. It's a common response. read more

Locksmith Experts - F rating at BBB I give them an F too on cost gouging - Keys & Locksmiths Near Me - Saint Louis, Missouri

Do not use. They will give you one price on the phone ( & "forget to tell you that is just the min) and charge you 3 times as much when they arrive. Was told $45 to remove padlock from storage unit. They arrived 1 1/2 hours later than they promised. And tried to charge $120 to cut off a padlock!!! Do not use read more

Terribly shady business practices. No upfront pricing. Overcharge for simple services. Generally untrustworthy and swarmy. Avoid at all costs read more

If I could give no stars I would. Same as some other people stated. They quote you one price and then charge something completely different. The biggest problem I had is that the guy scared my wife so bad she wanted him out of the house immediately! read more

I had locked my keys in my car while on vacation, so I picked the first locksmith I could find. Big mistake. The man I talked to on the phone was super friendly and polite. He told me that the estimated cost would be around $50. Seemed a little pricey, but I wouldn't be able to go anywhere without my keys. The guy they sent was absolutely incompetent. I had my car parked in a parking garage and the driver called asking if I could drive my car down so he wouldn't have to pay the fee to get in. I should have hung up the phone and found someone else. Took him 15 minutes to find me. I saw another locksmith car and asked if he was driving the blue truck. His response? Yes. Later on, we found out he is driving a white mini van. He didn't know his lefts or rights so it was near impossible to navigate him towards me. As soon as he gets out, he tells me I need to pay him now. I tell him that I will pay after the service. It takes him literally 20 seconds and the price becomes $155. I ask him why and his answer is because I am in a parking garage. At this point, I'm done dealing with him and agree to pay. He insists on going outside the garage to pay out there. While we are driving down, he calls to ask for my credit card information to speed up the process. I tell him that I will pay outside and he continues to say that he needs my credit card information. When we get out, my card is declined. He tells me that I'm wasting his time by giving him a bad car. After it being denied twice, I punch in the information myself to have it be accepted. After he writes me a bill and writes my name as 'Shelfe Donkey'. I beg you to pick someone else. Honestly, a monkey would do a better job then this joke of a company. read more

My technician was really fast, he was there within 20-30 minutes of my initially calling dispatch. Only took him moments to get my door open. I didn't bother asking for a quote because I have a brand new car and knew it would be more expensive, but it wasn't anything terribly outrageous. read more

This is a classic bait and switch company. They don't charge you the price they quote but what they can squeeze out of you. Never will use this company again. I'd break a window first. It would have been cheaper. read more

Shady people, horrible service. Listen to ALL the reviews and don't go! They do not give correct prices and money hungry.

They said it would cost $30 and up on the phone. They came here and unlocked the door in five mins. All they did was pick the lock in my garage. When we signed the receipt he mentioned no charge and didn't tell us it would be 175. He just bounced out of there really fast after we got in and when we checked the credit card statement we saw we were charged $175. I could have done the job myself with a screwdriver and it literally took him five mins. Any charge under like 75 would have been fine but 175 for an easy job is outrageous and not telling us it would be that much. I do not recommend this company they're so shady. We called and they said they could do nothing about it. DON'T USE THEM. Very sketchy employees read more

I wish that I could give these people negative stars. I locked myself out of my condo and was stranded outside with limited phone battery and called the Locksmith Experts. I explained what happened and asked how much it would cost and they couldn't give me an answer. When they showed up an hour later they came to the door and still didn't tell me how much it was going to cost me. I saw him write $19 for the service charge and then he unlocked my lock in less than a minute and told me it would be $369 dollars. Then told me I had to pay cash, business check, or card. Said he would FOLLOW ME TO THE ATM TO GET CASH OUT!! How creepy. I said no I'd pay with card, which then I was told would be a 10% charge which left me with an invoice of $426. We tried to reason with them and they were so rude and wouldn't budge on the issue. They are absolutely scamming people. NEVER USE THESE THEM!! read more

10224 Bach Blvd Saint Louis, MO 63132 Phone number (314) 252-8519 We paid Locksmith Experts to replace the door lock on my house on Christmas Eve. The technician drilled out the old lock and installed on a new one. He didn't clean up the metal shavings on the floor and only used one screw to fasten the lock on the door, instead of two screws. I called Locksmith Experts and asked them to finish the job correctly. The technician promised to come out to my house. He never called me afterward. I had made several calls and still no one showed up. I called them this morning after a week of calling but they hung up the phone on me. They charged me $250 for the half-ass service. I paid with cash. When I called them the first time to complain, they said that they didn't have any record of the work done at my house. I think they don't keep record for tax filing when customers pay them with cash. Such a crook and shady business. Do not hire this business for any reason. read more

What a terrible experience. The technician was sent for a residential lockout that "starts at $45" based on their website pricing. The technician arrived and when asked for an estimate said that he was not sure because it was an older door knob. The job was completed in roughly 1 minute and when the invoice was written up the final bill came to over $400!! The technician said, "well your homeowners can cover it most likely" as if that was a benefit. When speaking with the manager he proclaimed that the job cost isn't based on how long it takes but how complex the job may be. I don't know many people that can get a complex job worth $400+ done in a minute. He was of no help and was argumentative when I questioned the cost. What an absolutely terrible company and employee base to work with. I will be filing multiple complaints to every bureau available. read more

Quick service. Guy came within 30 minutes and got our doors unlocked. Cost was a little high. $129 but not too bad.

I own a Auto Repair & Sales Business I depend on Locksmith Experts for all my locksmith needs weather it's for a retail customer for my used vehicles. Fast Friendly Dependable Sevice read more

If i could give zero stars i would! I would not recommend using this company. They blatantly over charged me $220 to unlock my car. They also use bribary to get these 5 star reviews so I would not trust their authenticity. When I complained i was offered a free key. I checked it out I can get a free one from my dealership. Even if I couldn't I wouldn't deal with these people any further. They also offered me a $20 credit for a charge that isn't even accounted for on my invoice but they needed to double check with their finance manager. Haven't heard back- that was last week. I called my insurance company about it and they agreed that - that was an usually and unreasonably high cost for that service and that i was CLEARLY taken advantage of. I checked them out with the BBB and they have an F rating. I rated them there as well. BUYER BEWARE. They know people are in vulnerable positions when they call. DON'T CALL THEM!!!! read more

DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I called this company to let me in my apt. One single deadbolt. There is a 29$ service and then the prices start at 25$ and go up according to the the tech. I asked before I committed what would be the highest total bill, she said 120$... He gets here and told me it would be 150$. I told him about the 120$ statement, he did get the lock opened, but trashed my lock, once inside I grabbed both sets of keys and neither worked, I've never had a lock problem, until this jerk broke it.... Then he said he could fix it but not for free, o called the office and said he sell me a new lock... Seriously???? HORRIBLE OUTFIT. HORRIBLE!!! read more

Our experience with this locksmith company was extremely negative. After providing the person on the phone with our location we were told a price to unlock our car door. The price quoted was for our specific model and year of car. He did mention there could be additional costs for anything unforeseen related to the security system or electronics of the car. But if all goes as it normally does it would be the quoted price. The unlocking went very well. It was quick and didn't require additional intervention that would increase the price. But the price was suddenly $80 more than the quote. We asked for a breakdown and it was not provided. The locksmith indicated that was the cost and indicated that he was sent by a dispatch service that controls the price. He said he did not control the cost but was provided a fee for service. He never mentioned the costs being related to our location or distance. We were already late for an appointment, paid the man and left. As soon as we pulled out the locksmith sent a text to the dispatcher. We learned that the dispatcher hadn't conveyed the location correctly or the locksmith didn't initially go to the correct location. Definitely poor communication between them. And at that time learned that the increased price was related to the fact that the locksmith went to two wrong locations before getting to us. They charged us $80 additional dollars for their mistake. Attempts to remedy the situation with dispatch were futile. The locksmith at one point suggested in the future using a locksmith near our location who would charge less than using this dispatch service. He blamed the price gauging on the service. I believe his suggestion is a good one. Always find a locksmith as near your location as possible and one who works for themselves versus this dispatch service. read more

Do not use. We live in Wichita, KS. ! I'm not sure how I got these clowns. My daughter lost her keys at an event. We waited 3 hours for him to get to the car. He didn't gave the key needed. We agreed to meet at 8:30 the next morning. He left the car unlocked and my daughters GPS was stolen. He denied he didn't lock it, but I videoed me getting in the car. The next morning he was a no show. He said we weren't there. Three hours later, he called I said I wasn't there, but 3 mins away, I'll meet you there. Wait an hour, called, he said I was a no show. We would have called another, but we gave him $120 deposit. Come to find out, the reason he needed the deposit, he didn't have the money to buy the key. They told us the reason he was late first thing in the morning, the key shop didn't open till 9. It was a mess. Ended up paying for another locksmith. As of right now, I still don't have my $120 back. and they were $100 higher then the next quote. read more

Was in a serious crisis with a lost key fob on my leased 2018 push button start Chevy Malibu - On A Sunday! At the hotel! In a town from out of town on business! Called Locksmith Express which I found on the web and and they set up an appointment to meet me at the car after I was off from the USPS. A locksmith named Ben with that company came out the same day at the time requested and got me rolling with a new key fob. He was extremely professional and courteous, and just got to business getting my key remade - oh - and it was a record high of 96 degrees. Anyway - this guy was a true professional. Nice as could be and handed me a new key fob in 35 minutes. Will definitely recommend this company to my friends and will use them again. Final note - I think they cut me a square deal, because those fobs cost a couple hundred from the factory and he's got to come out and tear your car apart to get numbers then reprogram the key. These guys were the best price and fastest service, but it won't be cheap. It stung me but I'll recommend Ben and the company Locksmith Experts to my USPS associates.... read more

If I could give no stars I would. I am writing to warn everyone to not use this business. Even if you have no other option... Still don't call them!! They are a bunch of Bosnian crooks. I called and spoke to "Helen" to get a quote for unlocking my house door (which was not dead bolted). Helen said there is a service fee and a lockout fee. My husband said "will it be around $200 or more because if so I'd rather kick my door in." "Helen" said "haha definitely not! It won't even be close to that. We proceeded to have the technician come out. He showed up and had my husband initial a $15 service fee and a $75 night fee. We asked what a night fee was and stated that "Helen" never informed us of that. He spoke to us in a thick accent and acted very unprofessional. My husband initialed and gave his cc. They had to drill our door knob in and then said "because of that you owe $265." What the actual eff. I have called multiple times to speak to a manager and it's always a different person. It would not surprise me if this was a 3 man (plus Helen) business trying to steal people's money. The transaction came out of my acct the same night even though it was a Sunday. I have reported them to BBB. Spread the word! read more

Locksmith Experts - This is our invoice. Note that $175 was not initialed. - Keys & Locksmiths Near Me - Saint Louis, Missouri

Terrible experience, do not use them. Gentleman came over told me it would be about $45 to fix my front door. He spent about 2-3 min popping the door opened and ran my card for $164. As i was asking him if he thought that was reasonable, he just said yes and drove away. I called the company to explain my story and inquire if i was missing something, that guy hung up on me. read more

If I could give 0 stars I would. They will not give you an estimate over the phone, other than telling you it will be $19 for the call alone and then the tech would tell you how much when they got there. I locked my keys in my car, 30 minutes from home, with an hour left in the day to pick up my son from daycare. My husband was traveling out of state. I say all this to say... I was in a bind. When he called to tell me how long it would be he said 25 minutes then said 15 minutes. 40 minutes later, no tech and no updates. I called him and he said he would be there in 5. He got there and told me it would be $159 plus the $19. I asked why so much and he told me "because it took me 30 minutes to get here". When I questioned that he didn't know what to say. I said fine because I didn't know what else I could do in the moment. He unlocked the car and I tried to hand him my credit card to process. He seemed honestly completely at a loss of what to do. That worried me so I asked if I could write a check. He said yes, so I wrote one and got in my car to leave. He called his boss as I was packing up and then stopped me to tell me that in fact they do not take checks. Fine. We do the credit card. At one point in their processing app a prompt came up for him that asked "Card present?" He showed it to me to ask me what it meant. Seriously? I had to walk him through their own payment processing. When I called their company back to complain about the extremely incompetent service and question their pricing scheme (I was not asking for my money back, just a reference as to why "taking 30 minutes to get there" made a 2 minute job cost $159), she was extremely rude and unpleasant and told me I didn't have to pay it, why did you pay it if you didn't like the price? If we want to get literal, she is correct. I did not have to pay it. But my circumstances left me very very few other options and they know it. She ended up talking over me, told me I was tying up her line and hung up on me. It was one of the worst customer experiences I've ever had and I would never recommend this company. Don't do it! read more

If I could give this company a 0 I would. They claim to be the cheapest in town, psssttt. They charged my daughter $186 to open her car and she had to tell the guy how to use the tool to get into her car. He wouldn't tell her how much it was going to be, he said it would be on ticket. She couldn't read ticket but thought it said $70. When I saw my credit card it was $186. I haven't used my card in a while and the very same day I had to call a number to pay for service I got two fraudulent uses of my card. I have tried to contact the company here in Wichita and in St Louis. Every number I try doesn't work, I have sent e-mails and they have not been answered. This company lacks integrity! read more

There service was terrible and misleading the employees were rude and disrespectful. The prices that were given were falsely advertised on the website and when I called then they gave me a much lower price then what I was told by the man opening my car. I would never recommend them to anyone I'm very disappointed with their service. read more

Do not trust this company! They are a scam from beginning to end. They were reported to the Better Business Bureau back in 2012 under a different company name and settled out of a law suit. They start by telling you a price quote over the phone and then they up the price once they get to you. They purposely half fix your problem so they can collect from you, then when they have to come back to fix what they did not fix in the beginning, they charge you more and more money. I received about 8 different price quotes from them. They never fixed my lock and scammed me out of 118.00 dollars for a job they never completed. As a matter of fact, when I got a reputable locksmith out to fix my lock, they representative confirmed that they are scammers, and that there was evidence that they purposefully bent my lock past the point of being fixable because they did not know how to open the lock mechanism. I have tried to call them multiple times to recover the money I paid them for absolutely nothing, and they refuse. They cannot hold a logical reasoning for keeping my money either. Beware! We were routed to them via Safe and Key Locksmiths. They are the same company. read more

Same issues as everybody else. The price online for someone to come out and unlock my car ( my keys were locked in it) is $55.00. We even made sure to ask about the price over the phone. The person we spoke with quoted us $55.00. We decided to go with this company. We met the locksmith guy at my car. The guy got out, walked over to the passenger door, looked in and said the price is $140.00. When we asked the locksmith guy why the price jumped from $55.00 to $140.00 he could not give us a reason why. My friend and I knew he was full of it and we knew how easily he can open my door. He settled for $100.00. If I had more time I would have called someone else. As suspected the guy opened my driver door in a total time of 5 seconds. Then had the nerve to say " This car was easy". I did not have cash on me nor did the person I was with. We gave the locksmith both our debit cards and told him to split the total of $100.00 50/50. He gave us a receipt for $100.00 and that was it. SO WE THOUGHT. I looked at my bank account and $50.00 was taken out which was the amount I wanted out. My friend looked at his account and a total of $150.00 was taken out of his account for the locksmith making the total with both of us to be $200.00 and not $100.00.My friend tried calling to get this issue resolved but of course the manager conveniently is never available. read more

Shysters. I locked myself out of my new house - called these people. An hour later got a call from a guy who said he would be here shortly. Waited another hour. When he arrived, I was in the garage - I told him there was a house key in the car, but the car was locked. He didn't even look at the house door before he said he could save me $20 if he did my car (which is a Lexus (meaning - high security - more expensive) for $150 or the house door (which, again, he never looked at) for $170. And it had to be cash! I'm a senior citizen - I was frazzled and desperate so I agreed to the car. The next day, after talking to friends and checking online, I was convinced he took advantage of me and the situation. So I called the company back and was told the price to unlock a car was $19 to come out, plus $35 to unlock. But that changed when I said I had a Lexus. So I was told to call back the next day and ask for David who handles refunds. After I told him my story, he said the prices given me were correct. $170 to unlock a door from the garage to the house?? Then I told him I was made to pay cash - which is not right because the company is "supposed" to take check or card. He said he would talk to the locksmith and get back to me. I don't expect to hear from them - and I hope you don't use them! read more

Worst company I have dealt with. Locked out of door from garage to house. Simple lock that took about 30 sec. Wanted a credit card number over the phone to dispatch driver, once he got there wanted cash payment for $245.00 plus $29 service charge (service charge was quoted on phone). Technician suggested I go to ATM to get cash when I said I don't carry that much cash. Then told me it was extra to use credit card ...a fee of $28.00. In total I was out $302.00. I asked why it was so much and he said because it was a 5 pin lock. For that money it should have been a vault!! When I called the next day, I was told nothing they can do because I signed the invoice. If I didn't agree, I should not have signed it. Not much choice when you have been waiting for a over 1 hr, its almost midnight and I had a disabled child in the house alone. Totally a SCAM! I wish I had read the ratings. Find someone else, can't be any worse. The technician was not very professional, drove up in his own private vehicle and just picked a number he would charge. I was a little nervous about the whole situation. Taking advantage of people in difficult situations. TERRIBLE, stay away. read more

If I could give a review of Nelly, he's the man and would get 5 stars. We were on a church youth trip and locked keys in our 15-passenger van when loading it at a hotel, and Nelly did a great job and added some good humor along the way as 15 of us hung out nearby. I give 2 out of 5 stars though because the actual cost was twice over what was quoted me on the phone when I called the main number. We needed doors opened so I didn't fight it, but it felt very misleading even though it was not a newer nor complicated vehicle. I was told an amount for the technician call and a certain amount for the unlocking unless complications were had. Again, the final total was 2x what was quoted and I was never told why. Nelly was great though! Better customer service from the get-go or at least follow-through on some of those financial things would be good. Had I known, I would have kept calling and found other places. read more