Alex came out to my home around 2AM. He was still very professional, never once gave off the…read moreimpression that he was upset he had to come out so late like some of these other "24/7" places. He attempted to manipulate the lock in the most non intrusive way possible instead of just going straight to the more time consuming and high paying option. After he got us in he even fixed my door as the alignment was off. I highly recommend Locksmith on Duty for any of your lock needs.

Art from Locksmith On Duty was friendly, professional and extremely knowledgeable! He listened to…read moremy concerns and provided various door lock options that met my needs at a fair and reasonable price. He is a true Lock expert!

I saw this vendor's van on the road and called the number to see if he could help me replicate some…read moreunique RV keys. After sending him pics of the originals he advised that some of them were custom orders and I asked him to get two sets of blanks. We had some scheduling issues to have him cut the keys once he got the blanks in but he eventually provided great customer service!!

What an exceptional experience! Paul, the owner, came immediately to our aid on a weekend in a…read morecrisis situation. Professional, courteous, personable, reasonable rates, high quality work. Would highly recommend him to everyone. Thank you, Paul!

This was truly an emergency situation and I was in urgent need of a locksmith. I called around…read more10pm. Benjamin the locksmith arrived just fifteen minutes after I called. The bolt lock was very old and extremely difficult to open, but he fixed it very very quickly. He was kind, polite, and professional. I will not hesitate to call these guys first if I ever have lock trouble again, and I definitely recommend them to anyone in need of a locksmith now or in the future. I want to clarify a few things about how they charge for services because of the reviewer who gave them 1 star. Given my positive and straightforward experience with Edgewood Emergency Locksmith, it seems this person is frustrated with the cost of a locksmith's services in general, and is now misrepresenting the company as though the company lied to them and tried to trick them, when in reality, this is not at all how they operate in terms of charging for the locksmith's services. The initial quote that customers are given is just for showing up in an emergency--you are told this over the phone. You are also told that when the locksmith arrives, you will be given a quote for the work needed, before the locksmith begins. If you don't want to pay what you are quoted or want to get another quote from another company--they won't do any work and you aren't charged. It isn't like you are agreeing to an unknown cost and then have no choice but to pay up when the locksmith gets there. Pay if you want the work done, don't if you don't. Thanks so much for the wonderful service Benjamin at Edgewood Emergency Locksmith!

I was housesitting for my clients, and I needed to have a locksmith so I could care for the owner's…read morepets. I called Edgewood Emergency Locksmith and they were able to have someone come right out. They quoted me $54.00 to start. Fine. They service guy didn't know the area, considering it was in Edgewood, and he asked me how to get in the front door since it was a apt/condo facility. I had the key, and he went upstairs. He tried his key, and it wouldn't work. He tried it a few times, and jiggling they handle. He said he couldn't get any "door bag" on the door, since it was a sealed door. He was there about 10 mins, and the door opened up. He then proceeded to tell me the fee was $149.00. I told him that's not what I was quoted, and didn't have that kind of money. He said it had to be taken care of then. I gave him what I had, $63.00, and then called the owner to tell them to charge the balance. I called the company the next day to complain that that wasn't right, to charge me for 10 minutes of service, no special equipment, and I didn't know it would be that much. They were rude, and finally I asked for customer service. That guy, Keith was really nice and said he would have the supervisor call me. (That was on a Friday.) No phone call. On the following Wednesday, STILL no call, I called back. Again, I had a rude man cutting me off, and saying he had a hard time believing that the technician never told me the fee. Well, he didn't. I never had a locksmith before. He sent me back to customer service (Keith) and he realized that yes, he was supposed to have someone call me back. He reassured me that he would have them call the next day at 10AM. Guess what, no call. My suggestion to anyone needing a locksmith, don't use this company. Their customer service is below par, they take advantage of people by bait and switch fees, and not honest. I'll make sure I share this on Yelp to prevent others from going through what I went through.

Quick response and even quicker resolution to lockout issue. Raymond was very personable and the…read morepricing was fair.

Ray rekeyed 2 doors and replaced the knob and deadbolt to another door that also needed some fine…read moretuning, which he did. Amazing quality personalized service. Would recommend and use again.

Highly recommend for all your security needs!! I never go to the big box stores for locks or keys!!read more

Don't go here!! The absolute worst customer service ever. There were only 2 other customers in the…read morestore on this day. So I decided to wait, and wait and wait. 20 minutes went by and the 2 employees didn't even acknowledge I had been waiting a very long time. I don't know how long the 2 other customers had been there before me but could tell they were getting frustrated. The phone rang, so the employee stars chatting with the person on the phone and not dealing with the customers in the store. Finally one of the other customers leaves and unbelievably the employee goes in the other room! I got up and left! Terrible service