We really enjoyed the Hot Chocolate Affair! It was my first time at the Loews. They were in the midst of renovations, but tried to make sure it didn't disrupt too much. The event was such a cute experience. There's so much, but thank goodness they allow to-go boxes. There's something for everyone, but it does lean more towards sweet items. If that's not for your palate, I don't recommend. They validated parking in their garage. Love: tower of food, milk hot chocolate Like: service (kind enough); dark & white chocolate read more

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Nice hotel, wish there were a pool and that the Club lounge on the top floor had been open during my stay! I attended a work conference here last month and enjoyed a King room on the 11th floor right across from the executive/diamond? lounge. Unfortunately that was not open during the hours stated, but I got to experience some of the hotel's other offerings throughout the event. We had several happy hours, breakfast/lunch buffets, and multiple meetings/presentation in the large ballroom. Staff was great, friendly, and prompt with removing plates and silverware. The food and drink were delicious and, much to my delight, there were plenty of healthy options,m such as egg white omelets, fruits and veggies, RX bars and juices. Although I did not partake fully in the happy hours, I was glad to see a good variety of soft options. I loved the gym at this hotel- the only drawback was that there was so much construction happening that access was indirect and a bit of an obstacle. The construction noise also impacted some of the presentations, but I think our organizers communicated the disturbances which put a pause to the work. There are some good food and drink spots in the immediate walkable vicinity; a little coffee shop plus Elliston Place Soda Shop. All in all, I had a very pleasant stay here. I forgot a toothbrush and toothpaste, and the 24/7 text line was very helpful in that regard. I would recommend this hotel. read more

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Stayed here for the first time for a conference and was amazed. The staff were nice, the room looked good and very spacious. My only drawbacks were that the hotel was under construction, the bed pillows sucked, and the rooms didn't come with an iron, but you can ask for one. Overall, I enjoyed my stay here and would highly recommend the hotel. read more

Loews Vanderbilt Hotel - View from the executive floor - Hotels Near Me - Nashville, Tennessee

The Hot Chocolate Affair at Loews Hotel Nashville is an absolute must-do for the Christmas season! This experience was cozy, indulgent, and so thoughtfully done. You're offered three hot chocolate options: milk chocolate, dark chocolate, and the seasonal white chocolate peppermint. We chose the milk chocolate and the white chocolate peppermint, and both were served at the perfect temperature with incredibly rich flavor. Our favorite was the milk chocolate--so smooth and comforting. The topping bar takes it over the top with whipped cream, marshmallows, white chocolate straws, and chocolate shavings, plus you can even get refills if you'd like. We also added the espresso martini flight (extra cost), which included chocolate hazelnut, caramel pecan, and the seasonal peppermint espresso martini. Every one was delicious. My favorite was the peppermint, while the hubby loved the caramel pecan. The sweets and pastries were plentiful and impressive--this is not a light spread! We enjoyed a butter croissant, mini chocolate croissant, lemon raspberry layer cake, pecan pie tartlet, a layered cake similar to tiramisu, sugarplum scone, eggnog cheesecake tart, and the seasonal peppermint meringue tart. There were also chocolate-covered strawberries, chocolate-dipped pretzels, macarons, candied bacon, jams, bars, and Boursin cheese served on brioche. Everything was delicious, beautifully presented, and generously portioned. The experience is $65 per person, with the espresso martini flight as an add-on. Parking is paid, but very easy with a nearby garage. The staff were all so polite and accommodating especially our server Malia and Jeremy the manger. The decor was very festive and elegant. I highly recommend this experience. Reservations are a must, but there may still be availability--and if you're looking for a festive, cozy, and indulgent holiday treat, this is absolutely worth it. Five stars and a definite Christmas season favorite! We will be adding this to our yearly traditions! read more

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Recently visited to enjoy the Hot chocolate affair. Such a cozy and elevated experience. The pastries were decadent and the hot chocolate was such a perfect comfort on a cold day. I definitely recommend attending closer to christmas for the vibes. This would be such a fun lil treat for kiddos and the espresso martini flight is a must for the adults. read more

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So I'm gonna start out with all the positives. The staff was amazing - front task was amazing - they have a little café when you walk into the lobby, their staff was absolutely amazing, the concierge was amazing and the bellboy and valet were amazing. The hotel centralized in an area where it's very easy to get to most of the areas you're more likely to visit. Yes with most of the other reviews the room is a little rundown or perhaps outdated but listen y'all you ain't moving in. It was extremely clean, the beds were super comfortable, the shower pressure was phenomenal and the views were pretty great. We got upgraded to a suite and although you would think that would be fantastic I think I would've preferred being in a regular room - the only reason for that was we were higher up in the tower and I felt like the AC just never cooled down the room. There was some sort of construction going on on the floor above us and on Friday and Saturday morning when we really just wanted to relax and rest there was a lot of banging going on which got us out of bed. I would suggest just calling in and asking them what's going on and maybe request a lower ground floor. They have a texting system where you text them whatever it is you need and they reply extremely fast and everything gets resolved. All in all what I recommend you coming and staying at this hotel absolutely yes. Again there were some hiccups but hopefully if you read my review you call and ask or decide from what I had to go through where it is in the hotel you would want to stay. We did have some minor setbacks but again you text their system and everything gets resolved pretty quickly and with a smile. read more

We came for the Hot Chocolate Affair which is such a cute concept. The pot/saucer concept is adorable! You are able to choose from several kinds of chocolate, multiple toppings, and then you get a tower of pastries to choose from. If you're feeling extra, get a martini flight! The service is wonderful, and I really enjoyed the overall experience. However, I do not think it is worth the cost. For two people, it was $160 which is so much. I know you're paying for the "experience" but even that is a bit over the top. They do let you take home the leftover pastries so that's a plus! read more

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The location was great, just close enough to downtown to get there easily, but also close enough to walkable bars and restaurants. The room was oddly warm, and no amount of messing with the thermostats changed it. There's no fridge or microwave, but you can request a complimentary one be brought to you if they're available. The room was kind of small, especially for 3 adults. There aren't enough ports for devices for that many people. Getting water is a pain though they give you 3 small bottles. We had the room cleaned on day 3 because we ran out of toilet paper and needed towels. They made the beds and replenished the towels and TP, but they left the dirty towels and two full trash cans that had food in them. It was odd. The staff is incredibly nice. I'd probably stay again, but it I would also see about alternatives. read more

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Was in the area and wanted to stop by for a coffee and pastry, the service here was amazing. Staff are very friendly and attentive. The lobby is beautifully designed as well. read more

Not a fan of Loews Vanderbilt Hotel in Nashville. 1.5 stars. The front desk needs more coordination and a bit more maturity and professionalism out of its front desk staff. I made my reservations about 1-1.5 months before my stay. When checking in, I was given a room on the 3rd floor. My friends got rooms on the 7th and 9th floors. I asked the front desk staff if I could get a higher floor to be closer to my friends. One polite gentleman employee said it would be ok to switch me to the 9th floor. The two young ladies who were helping me looked and said it was not possible (they were all looking at the same screen). The employees giggled like elementary school children and eventually told me there was no option for me to switch rooms at the moment. I was stuck on the 3rd floor for 5 days and 4 nights. The third floor - AVOID. The hotel is pet friendly. I have dogs. But people leave their pets in the room while they are out. Dogs are barking constantly. The floor smells like pets! I'm guessing they also put families with very young children on the 3rd floor because there were screaming infants / young children all hours of the day. The hotel room walls are thin and you hear everything. The hotel rooms are not maintained and are falling apart. There are broken clothes racks, stains on the carpet, and stains on the bathroom walls. The Loews felt more like a Motel 6. This hotel is dirty. My guest room had a view in line of sight of the parking lot. I'm guessing 1/2 the hotel has a view of their parking lot. On a positive note - restaurant staff, cleaning staff, and valets / bell hops were very friendly and offered great customer service. read more

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Stayed here while visiting Nashville. One of my friends had a work conference and great location close to downtown and not too far from the airport. Walking distance from some stores, shops, bars, and restaurants. Super friendly staff especially our bellman Van. They have a nice huge gym that has pelotons. They serve water by the elevators during the day as they have front desk folks all day. There's a restaurant and store, bar, and nice amenities. read more

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From the moment we arrived at Loews Vanderbilt Hotel, Van made us feel genuinely welcomed and cared for. After a short drive from Huntsville, his bright smile, thoughtful hospitality, and delightful attitude were exactly what we needed. Van went above and beyond -- helping with our trash, getting us water, and taking the time to share great suggestions for nearby places to visit, along with recommendations if we decided to stay in and enjoy the hotel. His kindness and professionalism truly stood out and made our stay even more enjoyable. Exceptional customer service like this deserves recognition. Thank you, Van, for making such a positive first impression and setting the tone for a wonderful stay! read more

Room and service was great. The Maison was great for Breakfast. There was construction going on so it was pretty loud during the day. Looking forward to coming out again and experience the facility after construction is complete. read more

I am very surprised by the mixed reviews of this Loews hotel because I had the most fabulous stay last week for a work trip. I flew in to help with an event at the Adventure Science center, and this hotel was nearby. I have stayed at the Loews in South Beach, and I am familiar with the quality of the brand so I was excited to stay here. This hotel is beautiful, and my room with a king bed was super spacious. The bed was glorious and I also loved the hotel bathrobes. While I didn't spend much time in my room, it hard a large desk which would have been perfect to work from. I thought the service was friendly at the front desk, and the Valet was super easy and quick every day. Would definitely stay here again for business or pleasure as it is super central and within walking distance to a bunch of great bars and restaurants as well. read more

We booked The Hot Chocolate Affair months ago. The booking itself was difficult and required multiple call backs and really lacked a personal touch/communication on behalf of the hotel. Less than 48 hours from the long awaited reservation, we received an email saying they had decided to cancel it. Extremely disappointing for my children who had waited months. Poor customer service. read more

First time staying at Loews. Usually I stay near the airport, but wanted to be closer to where we'd be spending most of our time this trip. Upon arrival, Aira (I believe was her name) was super helpful. The room was clean & and the bed was comfortable. The car service is a nice feature, but we ended up using Uber as the car service was extremely busy. The location of the hotel definitely makes some things walkable or a quick Uber ride. The cons are the parking charge. I had booked through Expedia, and there was no mention of the charge ($49 self-service $54 valet). If I had known that, I may have chosen a different option. The on-site restaurant & bar are great. Another con is the $11 bottled water at the on-site shop. read more

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Staff was friendly and very attentive to all our needs. Mason's bar restaurant inside was amazing food and great service. Hotel rooms were clean and comfortable. read more

I went with a few people for the hot chocolate affair, mind you it's $65, so I thought ok it should be good. Boy was I wrong!! Not only was the room not even festively decorated, we were cramped in a corner area, and had to either lean over or hold our hot chocolate to drink it. The little bites were ok, but we got 1 cup of hot chocolate and we weren't even served properly. We had to refill our own water glasses and pour our own hot chocolate. Then they have the nerve to automatically add gratuity to our bill! So basically $85 for sub par service. Yes, as a group I would expect auto tip, but they do that even if there are only 2 of you! What a complete disappointment and rip-off, for half an hour there! PS. Honestly, you should let people know that it's actually $85, not the advertised $65! read more

Greeted by friendly front staff and they have a bell man that brought our items to our room and set them on a luggage table. They left cookies and a couple bottles of water. We went to the restaurant downstairs and the service was amazing and will also visit this next time we stay here. No complaints with the staff but some of the guests showed up at 2am and were very loud but can't fault the hotel for that. read more

I really liked this hotel! The doorman was amazing and greeted us very excitedly each morning. I arrived at 4 pm on a Thursday and checked in right away. This was the best and fastest check in experience ever. The employee asked me several times if there was anything else she could do to make my stay better. Really great service! My room had 2 comfortable queen beds and was fresh and clean when I arrived. The room had literally everything I needed down to cotton balls and qtips. I did use the iron and ironing board, keurig, and tv and everything worked well. There were also 2 warm, plush robes that I definitely used while getting ready. Cozy and clean room. Free wifi too was strong. They had infused waters in the lobby which was nice too. I liked sitting by the fire in the lobby in the morning and enjoyed a glass of wine at their nice hotel bar too. The location was absolutely perfect. I would definitely stay here again! 5 star experience! read more

Loews Vanderbilt Hotel - Hotels Near Me - Nashville, Tennessee

Our experience at Loew's Nashville. When we arrived, we were offered a bigger room, so of course we said yes. When we got to the room, the condition was a bit disappointing. We were shocked to see that our view was a rooftop HVAC system. This is information. I think should've been told to us when offering us that bigger room. I've included pictures so you can see what I'm talking about. (Dirty stained bench at end of bed, multiple carpet tears, etc). In addition to the condition of the room we experienced an air conditioner that was so loud we had to have the television at a much higher volume and speak loudly over the sound of the system when running. When the air conditioner would turn off the TV would be way too loud. We also had a coffee maker that never worked. We had a bathroom sink that didn't drain. We let the person who cleaned the room know that it wasn't working, but nothing was ever done. For the first two mornings that we were there work was being done on the room next to ours starting around 7:15 AM. It wasn't the kind of noise or atmosphere we expected on our vacation. Regarding the valet parking, we decided to pay the $50 a day and yet The first two mornings when we were ready to leave, we had to wait additional time for our car, even after giving the attendants the required 20 minutes request time before showing up at the curb. That additional time was between 25 and 30 minutes of waiting at the curb. One time the lady came out and told us she couldn't find the keys to the car. When it was time to check out, we stopped at the front desk to confirm charges that were put on our room. They were accurate. The lady asked us how our stay was we politely recounted most of the issues with the room and the valet parking. She was kind and offered to remove the valet parking charges. read more

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Nice hotel and great accommodations. The hotel is being renovated, so once everything is completed, this will be a stellar hotel for the price. read more

Beautiful clean and the associates were very professional and courteous Any time I'm in Nashville, that's where I'm going to stay! read more

Loews Vanderbilt Hotel - Love this hotel sooooo clean and beautiful! - Hotels Near Me - Nashville, Tennessee

Enjoyed our stay at this hotel. Only thing needs to change is the ridiculous price to park in their hotel parking garage $49 a night! Totally insane!!! Would have gotten a 5 stars but the parking fee was the biggest issue! read more

Loews Vanderbilt Hotel - Hotels Near Me - Nashville, Tennessee

I booked a night at Loews ahead of a bachelorette weekend as a solo night of relaxation. I landed in Nashville at 10:30 and arrived at the hotel around 11. There were about three people ahead of me to check in, which must have just been weird timing, and there was only one concierge, Beau. He was pleasant and friendly, and he was doing the best he could considering the city had shut the water down in the area. The phone was ringing off the hook but i tried to be patient and he was very helpful. He said the water would be out until 4am so I took a few water bottles he had. The decor was not as nice as I expected but the room was decent. There was no fitted sheet on the bed which bugged me a bit, but I was exhausted so I just decided to go to sleep and not worry about it. The room was otherwise nice, and the water was back on when I woke up. Overall I had higher expectations since I knew the Loews in other cities were very nice, so I likely won't return to this hotel. read more

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First time in Nashville. This hotel is close to restaurants. Walkable to downtown, although I Uber'd. The hotel has a shuttle service if your location is close to the hotel. I have to say that from desk service is like one star hotel. Seems like to be a front desk manager, not providing much of a customer service experience. I asked for a room close to my friend. With an attitude, the receptionist and the manager said hotel is sold out. This is what I have. I also asked if I can check in later, would there be another room ready. The answer was no, this is all. read more

The hotel appears to be a bit older, but it's clean and in good condition. Our room was comfortable and quiet. Complimentary breakfast was welcome and delicious. All employees were genuinely welcoming and friendly. Front desk personnel were helpful and made us seem we were special. Highly recommended! read more

We stayed here for 3-nights in April while visiting Nashville for the 1st time. I first want to say that if this review was just about the people that work here--I would have given it 5-stars easily. Almost everyone we encountered at this hotel--and we dealt with a lot of different people were fantastic, helpful, great people. This hotel is a short drive and a 30-minute walk to downtown--you are not going to want to walk it more than once--it's over busy highways, exits, on a really busy high traffic street. They had the best free shuttle here that we used about 6 times to get where we needed to go in the area. It will pick you up too, but we used Lyft to get back except 1x they came for us. The towels are very soft and newish (some had stains or hair we could not use), the beds very comfortable, shower excellent, soaps/shampoo the best (not from China). If you call for extra things--they bring it up to the room right away. The issues in this hotel and the reason I only gave it a 3-star OK rating are not the people, it's the corporate policies and room problems that we encountered during our stay that should not be on a $300 to $400 a night hotel detailed below: 1. I could not believe when I lifted the toilet seat for the first time after entering the room yellow pee in the toilet, toilet paper, and a pink sweet & low wrapper. I talked to my partner about whether we should go back down and ask for a new room but everything else in the room seemed to be okay and we were tired from the flight and wanted dinner so we just flushed it, washed the toilet seat and got on with the evening. But I have never encountered this ever after checking into a hotel or motel ever--someones pee in the toilet. I still have a vision of it in my mind. 2. I could not believe that housekeeping did not report to maintenance that the sink cold water is barely running--the hot ran fine--but the cold was low pressure--coming out in a light stream. Again, we were not going to take up our valuable time having to deal with scheduling maintenance--when they will come in the room--security of our stuff--we just dealt with it for 3 days. I tried to fix it myself, but the controls were behind a panel under the sink I could not access without tools. But again--there must be a penalty for housekeeping to report problems because how could you not notice it if you are cleaning the sink? 2a. The water would not go down--the stopper was locked in the closed position. This one I was able to fix by pulling the stopper completely off and then resetting it for the right height so the water goes down. 3. There is no refrigerator in the room to put our leftovers, our water we buy that we want cold all night and in the morning, yogurt to get the day going, fruit, etc. 4. Instead, they have a fully stocked refrigerator with a whole bunch of things you don't want with unknown expiration dates that have sensors on each compartment that if you remove--you will be charged. No extra room in the refrigerator for our stuff. And worse, there was no price list at all for anything in there. 5. We got charged for drinking one of their beers because I moved it to put a dinner left over in that compartment. The manager told us that if you move something in there for more than a few seconds you get charged even if you put it back later! And every night we came back with drinks or food that we wanted to keep cold and no place to put them. I hated that! 6. One of the two USB/AC outlets next to beds did not work. So in sum--while it was a comfortable room to shower and sleep in with great staff--I would probably look for another place to stay if I returned to Nashville. read more

One star for the front door and desk man who were great and deserve 5, the rest-- yuck. Two of us stayed here- both woke up sick every morning, cleared up once we were outside for a few hours. Worst part- BED BUGS! Yes- spending the following week with doctor prescribed cream. read more

Everything from the valet attendants, to the bar, to the front desk was great on this visit. This was my first stay at a Loews hotel and I really loved their pet policy! We got so much cool dog swag when we checked in (bowl, poop bags, treats) and the staff always smiled and was pleasant to interact with. The bed was comfy, and there were two nice large chairs to sit in which was nice as I sat down for a drink in the room while my spouse got ready for a night out on music row. The morning we left we took a quick walk across the street to the campus which is beautiful and grabbed a burrito before heading out of town. I look forward to staying at other Loews hotels as this one set the bar high. Probably the nicest valets attendants I've come across (I interacted with 5 individuals). They were all awesome, polite, and engaging! read more

Totally awesome experience. Wonderful bedding, spotless room, good bar. Their room service food is not good at all, but they made it right on the issue, no questions asked. Customer service was over the top. Our favorite hotel in Nash. read more

What a wonderful stay in this hotel, the customer service is excellent. From the moment we walked in, we felt welcomed and safe to stay here. We are here on our anniversary, our children treated us for a few days away, This hotel is so centrally located to everything for a quick walk a short drive everything in Tennessee and is the perfect location to stay. I only have one suggestion when they designed the shower turn on switch, to the shower every time you get soaking wet with cold water they should've put the opening on the other side of the door, then this way you get avoid getting your pajamas wet. I know it sounds silly, but getting wet before you get in the shower is annoying. read more

Loews Vanderbilt Hotel - In Nashville for a wonderful time - Hotels Near Me - Nashville, Tennessee

Everything about this hotel was spot on. From the moment we checked in, the front desk was very friendly and accommodating. The room was spacious and clean. (I do not advise ordering a room service as our order was quite terrible, but I don't feel like that has anything to do with the actual hotel) when I called about our issues with our room service meal, the front desk immediately apologized and credited the bill to our account. The valet was super attentive and all staff a helpful. I recommend this hotel to anyone who wants to stay in a higher end hotel near the campus. Not sure I would ever return to Nashville but if I do, I would, definitely staying this hotel. read more

Loews Vanderbilt Hotel - Hotels Near Me - Nashville, Tennessee

Great experience! Room was full of hospitality and anticipating guest needs! Highly recommend for your Nashville adventures!

Booked over the phone as I had some questions. Felt like I was way over charged. Double checked the online rates right after hanging up and I was charged $220 more! Called to get this fixed and was told there was nothing they could do but put in a ticket, and that it's at least 24-48 hours before they return my call. If I tried to cancel the reservation they would charge me one whole days rate as a penalty! This all happened within a few hours. I will never give this hotel my business again. read more

Loews Vanderbilt Hotel - Internet price. - Hotels Near Me - Nashville, Tennessee

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After my Air BNB went horribly wrong, was in a panic and in a rush to find a hotel to stay at in the area, for both my dog and I. Loews was beyond accommodating- from the service at the front desk, to the staff at the restaurant downstairs. They allowed me to keep adding on nights, as my stay was extended (and charged me the original price), and it was not a hassle at all. Very very friendly staff. The hotel has all guests that come with a dog stay on the 3rd floor- which is nice because if you don't have a dog you won't hear the barking. And if you do, you won't feel bad if yours isn't the quietest. LOTs of dogs all around the hotel, very pet friendly, plenty of places to walk them right outside; and they greet your furry friend with a Welcome bag full of treats and bowls!! The location of the hotel is great- it is right by downtown! Walking distance to most things. I really enjoyed my stay at this hotel, and I really appreciated how friendly the staff was. I would stay here again. read more

Beautiful hotel! Front desk service was quick and seamless. Valet polite and great to work with during drop off. Hotel shuttle was top notch...better to be described as amazing. Checked into room...it wasn't clean from the night before. Switched rooms in five minutes. Bar was slow at best. Drinks and food took forever and after a $350 bill we weren't there for a minute but felt like it . Treated like we bought one round. Disappointed when it wasn't busy and the expense. Wanted to love this establishment but the service was rough. Something to build on... read more

Nice hotel and rooms are high quality, on par with Marriott when you're tired of always staying at a Marriott you know what I mean? But mostly I'm leaving a review for the excellent service. I left some stuff behind and the lost and found and security team went above and beyond shipping it back to me, it was just really thoughtful and appreciated. Thank you SO much guys! And bonus points for that furry wall at reception. read more

Exceptional stay and comfort. Beds are comfy with large pillows. Shower head is phenomenal and makes it difficult to get out of shower. Plush robes, luxury bath products, exceptional customer service in every aspect of the hotel. Try to get a parking inclusive package; otherwise pricy to park. If you don't need a car, they have a car service that can take you to close areas. read more

I recently stayed here for a work conference and have to say when I go back to Nashville to visit I'm going to stay here! I was here during a big football weekend so the hotel was completely booked but you wouldn't know it by the interactions with the staff. True southern hospitality. Our flight got us to the hotel about 10 AM and they were so accommodating. We stored our luggage and by about noon had a text that our room was ready. The location was great, and they offered a hotel car within a 3 mile radius, which is pretty much any where you would want to go! They are next to the Vanderbilt University campus and within walking distance of The Row restaurant. We are there twice during our stay. Great find, good food and local musicians. I'd also suggest the bar in the lobby, Mason's. Again great food and both of the bartenders we met were super cool. The hotel itself is modern yet comfortable. Lots of little areas to sit in the lobby. The rooms were nicely decorated and very comfortable. The meeting spaces were very nice and the conference food was great, complete with biscuits and gravy one morning. If your looking for true southern hospitality you have to give this place a try! read more

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