My prior visit at this Dalton location was over 3 years ago. The service was so out of hand, I promised I would never return. Yet, I we were recently given a $50.00 gift card, so here we go. I read reviews on line. That was not a good place to start - nothing good there. So, the day of reckoning had arrived. I called from home before leaving. I told the receptionist that I had a bad previous experience at this location. I asked if the service was any better at this time. She said that it was okay some times. Not very reassuring! I went to this Dalton location that evening around 6:15 PM. It was not too busy. We were received and seated as soon as we entered the door. Menus were distributed and drink order was taken. I jokingly asked my waitress if she was the best waitress in the house this evening. She hesitated and said that she probably was not. Our order was taken, The food (Full Rack Baby Back Ribs, The Logan Steak and a Potato soup) was delivered in a timely manner and it was delicious. My waitress must have had chores in another part of the restaurant. She was scares, yet the other waiters and waitress were right on time for us. My wife, my son and myself had a very pleasant evening. Thank all of you at Logan's Roadhouse this evening 12-17-2019, George P.S. We are looking to return to this location soon - for 2 orders of Full Rack Baby Back Ribs and a bowl of potato soup. read more

Service was not good.wait staff was rude. Ordered two medium steaks,mine was very overcooked gristle. Baked potato was overcooked. We had to send her salad back due to allergic issues which we told the waitress before hand.never again! read more

It was the worst we sat there for an hour waiting for our food and there was like two other tables in the restaurant and we asked the waiter about it and they said that another table just ordered potatoes and it up in 30 minutes. The food sucked. The rolls were good knowing that I downed 14 of them waiting for my food. I got the all American burger cause I knew that it wasn't even gonna be that good so I didn't want to get a steak or anything I asked for a medium, and it was medium well the bread on it was disgusting and it was underseasoned. I would not come back. read more

The food was okay I ate the ribs and chicken combo, the ribs were over done and the chicken was mainly breading which was very hard. The service was very good and we were checked on constantly. For a Friday night they were not very packed but the booth was clean. read more

Rolls were good but our food (2 cheeseburgers) was over 25 minutes late. The waitress even apologized for our wait and offered to box it up. We told her we no longer wanted it. The manager then showed up with it and proceeded to say that we should expect to wait that long for good cheeseburgers. She wasn't hateful but her tone was very rude and it was obvious that she ticked off. We will not be returning! read more

Great steak place. Quick to serve and priced reasonably. Many steak houses overcook the steak but a medium steak at Logan's is tasty, tender and enjoyable. read more

I went to Logan's for a stleak and broccoli my moms steak tasted expired and my steak was under seasoned and my broccoli tasted like chemicals read more

Arrived at 7 PM, 30-45 min wait. Got sat after 45 minutes as promise. 15 minutes later no one had ever came to take our drink order. Will never go back. 3rd strike for this restaurant for us. read more

Oh boy! Where to begin? I should have looked at reviews first but we've been to Logan's before in many cities. This was a first at this location though. Out of butter cups for bread, out of clean plates/baskets to serve the bread on so they came out in a to-go box... ok fine. They're also out of the "homemade" Caesar dressing (but we weren't told what we were getting instead... store bought I'm assuming). One rolled silverware had a filthy knife inside. Huge portion of shrimp. Ok great but it was barely room temp. I was scared to eat it due to the temperature. Hubby's steak was supposed to be medium rare. It was obviously medium, maybe medium well in some spots and he said it was tough. He never leaves steak behind but didn't even want to take it home to feed the animals. I asked for the manager, which I never do. I typically don't leave bad reviews because I know everyone has off days. But this was more than an off day. The restaurant was half full on a Sunday afternoon. The manager came out frustrated and didn't even introduce herself. Just a "hey I heard you wanted to speak to me?" She was nice enough to remove the shrimp and steak meals from our bill though My son's chicken Parmesan was cooked perfectly. Server, Maddie was wonderful though and was tipped according to the bill total before any comps. read more

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Worst meal I've ever had. We ordered the onion rings as an appetizer as they were and hand breaded. The waitress informed us that they take too long to make, and they were really busy. So we opted for the heat lamp cooked potato skins, which took forever, and they were ice cold. My wife ordered chicken tenders and ribs, the tenders were cooked and dirty oil. The ribs had no barbecue sauce on them and more cold. I had the ribeye, which tasted OK, but was also cold. The salad was good but the croutons were stale. The restaurant was not even busy, and now I know why. Clean the floors for God sakes. This is our first time at Logan's roadhouse and we will never be back. Do better. read more

Service was fine, but we recieved dirty silverware with old lettuce still attached, the chicken sausage Alfredo was terrible. One of the worst I've ever had actually. No flavor at all, the sauce was very watery, the noodles very over cooked and obviously sat for a long time before being "reheated." We recieved it lukewarm and got very cold very quickly. The "garlic" bread was simply the rolls they give out with some mozzarella cheese tossed on top and served lukewarm as well. No garlic seasoning in sight- no seasoning at all for the entire dish. read more

Logan's Roadhouse - "Garlic" bread- just their rolls cut in half sprinkled with mozzarella cheese and served lukewarm - Barbeque Near Me - Dalton, Georgia

Service is terrible at this Logan's. We waited 30 minutes and still had no food. Several tables of people, who had come in after we did, had already gotten their food. I asked for the manager but never saw him. I couldn't find the server and had to go up front to ask for the manager. We finally left without getting our food or seeing a manager or our server. Don't bother with this place. read more

Too expensive for a burnt tasting over peppered steak. I don't usually go here but now I know why

We decided to try this place Sunday after most places were closed. The yeast rolls we super soft and sweet. The salad was fresh and crisp and not overly dressed. The steak came out perfectly cooked at med rare. The chili was a little heavy on the tomato and not enough chili flavor but still good. The burgers were juicy and the buns soft. Perfect dinner before a long drive. The waitress was also amazing bringing out drinks before we ran out and courteous. Will be back if ever in town again. read more

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This place is filled with a bunch of great employees that have to deal with the worst management iv ever seen. I don't know how Jeff got his so called management position but he is quite literally a grown man as a baby. Explaining to me a costumer who has been in the service industry about his bad day at work and how he is just so frustrated and that's why iv been sitting at a table without food for an hour only to be served the coldest plate. If you don't know which one Jeff is when you come in to eat hes the one that looks like he could also sell you a dime. read more

When we got home and opened our order, the potato soup was cold and only half full. We measured it and discovered there were only 4 ounces of soup that we were charged $5.07 for. Called the restaurant and managers response was "hmm, don't know why they didn't fill it up. Would you like a free side order on your next visit?" We declined as we have no intention on returning. The soup was cold and had toppings on it that we had not requested therefore it had to be thrown out. read more

Logan's Roadhouse - This is the total $5.07 serving of potato soup from Logan's. - Barbeque Near Me - Dalton, Georgia

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I had saw them as a chain restaurant is Marie traveling through I decided to stop at the one in Dalton. The people that were working there would not know what hospitality and customer service was if it smacked him in the head. They were the most rudest on professional people I have ever met and I would never go back. read more

This dirtiest Logan's location that I have ever had a meal in The windows are filthy The bus boy was slow and didn't wipe the off any of the tables he bussed Waitress had crappy additude ,like we were bothering her for being here read more

We had sat here for over an hour before my party got to order.The people in the table across from us ordered and immediately got their food when they had got to the restaurant 15 minutes after my party of 2. Even though they were also a party of 2 i still think that is outrageous. The server is very rude and does barely comes to check on us. And overall the restaurant has terrible customer service. read more

Awful! Steak was so chewy it could bounce into a basketball goal. Upcharge for salad, sweet potatoes pretty much anything but fries! read more

Logan's Roadhouse - Nasty and chewy - Barbeque Near Me - Dalton, Georgia

Thank you very much for honoring Veterans with a meal tonight! Dad and I enjoyed a delicious supper, had superb wait staff and great infection control practices observed. read more

Ordered a well done steak and so did the other party of my group. Steaks came back with blood still sleeping out steak on all of them. My corn came out tasting like apples and had some kind of apple jelly in it. Complained and got them to redo our steak only to find out the steaks were still seeping with blood and the service wasn't very friendly either. I loved Logan's but unfortunately we will have to find a new favorite restaurant. read more

This Logan's used to be very slow and out of most foods .... before COVID-19!! Now !!! Hats off to the new staff and new management!!! Our food was on point !!! We will be back way more often now !!!! Very efficient wait staff !! Loved our experience!! read more

Waited for an hour for a take out box! We ordered bacon cheeseburgers that had no bacon on them. We had a side of waffle fries that were so overcooked they were inedible. We ordered a side of onion strings that consisted of 5 little burnt things! I requested a call back but did I get it ????No! Horrible place...save your money for something you can enjoy! read more

I placed an order with DoorDash, I ordered the Logan with a baked potato and the salmon with a sweet potato, DoorDash drops off our order , open the boxes we got 2 UNCOOKED COLD bake potatos, I called the restaurant to speak to the manager, was put on hold numerous times , so I hung up and got someone else who took my info and said I'd here from the manager tomorrow, and corporate.... We shall see, I never had a problem in the past read more

Was going to eat lunch here with my mom and when we were greeted and fixing to be taken to sit down, I told the lady we didn't want to sit at the bar area. She acted like it made her mad so she takes us and seats us next to a table of 7 LOUD men. We waited and waited for our server and never seen one, we started smelling what smelled like garbage that needed to be taken out so we just got up and left. This was my favorite place to eat in Dalton, the manager that was there he is gone and ever since it's gone down hill. read more

This is the 3rd time that I've came and waited over an hour for my food, we 3 only got 1 roll each, no drink refills, and one of us was even lacking silverware and never even got our salad AFTER AN HOUR. They WASNT busy, there was very few people and still no good service was given. Needless to say we took the salad off the ticket and no tip was left. Worst of all this was my dads birthday dinner. VERY HIGHLY DISAPPOINTED read more

Horribly disappointed in our experience tonight. We come here fairly regularly, and we have NEVER experienced this lack of quality. I am so disgusted...our food came out cold, we sent it back, the manager, Falcon, wasn't very understanding....waited another 20+ minutes...no dinner...paid for our appetizer and tea and left.. Happy New Years Eve to us read more

Showed up at 4:00 with a party of seven hoping to arrive before the dinner crowd. Upon arrival I noticed that the restaurant was mostly empty but decided to try to get a table regardless. The hostess and staff acted like they did not want to deal with any customers and acted like it was going to be a challenge getting us a single table and that there was no way we could even get two tables next to each other. In the end we just decided to leave due to the poor service and unmotivated staff. read more

VERY bad service!!!!! Burned food! Ordered a sweet tea and got a sprite and then never got the sweet tea, given the wrong bill 30 minutes later got the right bill then was given the wrong change. Manager didn't give a shit!!!! I always like Logan's but I'll never eat there again. read more

We set there 50 minutes still no food finally got it to go. Our server was great. Not sure why they don't have a dress code for management. if I was a child she would have scared the hell out of me with that makeup she had on. read more

I've been here a several times. The food varies. Apparently it depends on which cook shows up. That's frustrating for multiple reasons. The food is pretty good when the right person cooks it and very disappointing when the other cooks. That inconsistency keeps me away after one of the "bad" experiences. read more

Extremely hit and miss... I've been here four times, and had a great experience once, but swore I wouldn't come back the other three times. I guess I'm a glutton for punishment, lol. Enter at your own risk. The staff is usually extremely rude and distracted. UPDATE: I changed the review from 3 stars to 1 star because my most recent visit ended in my date and I waiting for 14 minutes on a drink order, another 11 minutes before the drinks were brought to us, and then we found a roach on the table. When we pointed it out to management, we were told that they were aware of an infestation. I won't be back. read more

Sitting here now. It's been at least 30+ minutes since we ordered. 30+ minutes for a French dip and sweet potato. Disappointed to say the least. Cucumbers and onions in the salad are limp. If you're thinking about stopping by today I would think again. read more

This is the worst experience I've ever had at Logan's. I came to this Logan's on 07-15-19 I walked in about 4:15 and was seated pretty quickly, me and my boyfriend were the only people in this part of the restaurant they were not busy at all. We ordered of the late lunch menu thinking the food should be out pretty quickly. We ended up waiting an hour on our food, While watching people who came in after us and had already had their food. multiple times our waiter apologized and tried to make up for it clearly wasn't his fault. Except for the ants that we later saw crawling all around our table.We were never able to eat, the waiter had let us know the manager was coming to speak to us, but nobody came after a few minutes so we left. read more

I recently had a bad experience at Logan's, I took a survey and was called by the manager and was invited back to lunch. We came back and it was wonderful! Wonderful service. They apologized many times and made sure that we were taken care of and where happy with our food!! Will come back more often!!!!! read more

Logan's Roadhouse - Barbeque Near Me - Dalton, Georgia

I will not be back to this location. My family and I were not satisfied with the service or the food. Not sure which was worse. Several times our waitress had to be tracked down in order to get the things we had already asked for. Such as, drinks or silverware. When the food finally arrived after an hour wait, it was cold and under cooked. Lost my business!!!! read more

The Hostess was missing upon our entry. After waiting a few minutes to be seated, we were greeted by a young man who said "just two". No "Hello, welcome to Logan's, are there two in your party?" After we were seated, our waitress came, took our drink order & appetizer order. Then disappeared, upon which we were greeted by two other wait staff, asking if we've been helped. Our waitress finally shows back up with our drinks & then our appetizer came out cold. We placed our order & were specific with our order, i.e. Honey mustard dipping sauce, balsamic vinaigrette. While waiting it took quite a while to get our rolls. When our food finally arrived, my husbands salad was missing the grilled chicken & dressing. My plate was missing honey mustard & tomatoes from the grilled veggie skewer. Our waitress only filled my glass one time. I requested a replacement skewer & it was not brought out until we were leaving and had to be placed in a to go box. The professionalism was terrible. Not sure we will return. read more

Logan's Roadhouse - Veggie skewer missing the tomatoes. - Barbeque Near Me - Dalton, Georgia

After a long day at work came here with my parents for an early dinner. Waited five minutes before anyone greeted us then the hostesses disappeared for 10 to 15 minutes before informing us it would be a 15 to 20 minute wait. Empty tables and empty parking spaces. Not hard to figure out why with the lack of front of house service. I enjoyed coming here for years but service and quality of food has diminished over the past few years. May need a new manager. We'll try again in six months or so. Very disappointing. read more

I have gotten take-out a total of 7 times (tonight being the seventh). I am so very disappointed. It was just awful. I got chicken fried steak (because that's what my brother wanted whom he and his girlfriend came into town unexpectedly). I Had to ask for the gravy.. Which we were given enough to cover a fourth of the (whatever that was!) No utensils. The vegetable skewers were tomatoes with the hard ends not even cut out, undercooked zucchini squash, and one mushroom, that was still tasting like it was just plucked from the dirt. The loaded mashed potatoes were dry and, well, just bad.. I have always tipped well (at least 35-40%)... I don't know what's going on...there was hardly a soul in there dining!!! But I have had horrible experiences before. I've been patient and tried to give a fair chance. Apparently 7th time is/was the charm. I won't be back. read more