A little hesitant to go here seeing the reviews. I had a very simple dropoff where I wanted to get…read morea receipt. Went in Monday morning, no line. The employee working the counter was very friendly and nice. In and out in less than a minute.

2day delivery service paid for. After 8 days package still not delivered. For 4 consecutive days in…read morethe early morning the FedEx status as on the FedEx vehicle for delivery. Only to be updated each afternoon as back at the FedEx facility in Pacheco. FedEx delivery is a sham. It's impossible to talk with anyone it the FedEx ship center in Pacheco. It must be managed by a bunch of incompetents. UPDATE: After multiple calls and complaints my package was delivered. I talked with the delivery driver who was very nice. He explained that there is a glitch in the FedEx system that doesn't recognize my specific location. The package is loaded onto a vehicle daily but the glitch doesn't show the driver the location to deliver it. He ends up with a surplus package at the end of his delivery. He takes it back to the Pacheco ship center. My package had five 500-0 code stickers on it that indicated what the driver explained. This continued for six days until the driver took the initiative to deliver it to the ADDRESS on the package, not relying on a location on their delivery map. It appears that this glitch/problem has existed for a long time with no attempted resolution. I hope my next deliveries are not via FedEx!

I went to print out some tax papers because.my dumb printer stopped working. In the past, I had…read morealways used a flash drive to put files on and print at fedex before I had a printer. I went in and asked the associate (Santa) if she had a flash drive I could borrow cause I had my laptop with me. Can you set unfortunately?I would have to buy one, but she did one better. She showed me how I could print directly to their machines by emailing it to printandgo@fedrx.com. now I don't have to put all my files from my computer on a flash drive or carry my laptop around because I didn't have a flash drive. One of the 2 files was having trouble on their self serve machines and Santa was very kind and helped me and printed it from her computer with the code I was provided by print and go. Plus I just sent the files from my phone. This made my life so much easier. Now that I don't have to deal with a flash drive I'm definitely not buying another printer for home (pain in the @$$). I want to thank Santa so much for her help. She took some.stress.off.mt back.when I need critical documents printed from here on out.

Nice folks. Convenient location. I've started having all my wine shipments held here so I don't…read morehave to worry about being home to sign for them.

I've honestly waited until I had a few visits here before leaving my honest feedback. There is no…read moreother way to put this, this is truly a miserable location with miserable employees. When you walk in, you can never expect to get a smile, usually not even a greeting, even when you're standing in line for a while. Always only one employee. Nothing moving quickly or efficiently. This morning I was in line behind someone who looks like they were getting a passport. I waited for what seems like forever before the employee even turned around to say he would be right with me, as his back was to me (and all the customers) the entire time. He had the customer behind the counter, trying to take fingerprints....and apparently she couldn't understand the simple concept of laying her finger flat on the scanner. No surprise here, this idiot customer parked her car right in front of the store taking up one and a half parking spots. Behind the employee was a poor UPS driver with a dolly full of packages just simply waiting to get past him to his truck. Trapped behind the counter with the employee blocking the walk way. He stood there for what seems like forever because this employee couldn't even be courteous enough to take five steps to the right let him pass by. Before this, the employee is having a conversation with this passport customer about how this is his girlfriend's neighbor and what cars are in the driveways and what color houses they are for identifying markers. All while I sat there waiting patiently, a line collecting a line behind me. The woman behind me left her letter and left. I finally took my packages and walked out, super pissed as I write this. Probably should wait until I cool off, but an angry toy he speaks a truthful heart. I waited foreverrrrrrrrrrrr for nothing. This morning was a complete display of lack of consideration, respect and urgency for other people's time. I can't stand this location. But at the end of the day, I know better than to come here.

One star for the pure fact that there was someone there to take my package…read more I definitely do not recommend going to this location until they get their pipes fixed or carpets replaced. I walked in and the immediate stench of mildew soaked carpets and a public bathroom just wafted up my nose. It was disgusting. I DO NOT RECOMMEND this location. Yikes!

I arrived late looking for a package that had not been delivered. They turned themselves inside out…read moretrying to find that thing for me! They were tired, they wanted to go home and they never complained. They did find it eventually. I can't say enough good stuff about them going the extra mile.

The service and customer service is so bad. I ordered an item from Amazon then had to return it…read more Amazon replied return confirmed, ups would be picking it up. I wanted to know when the pick up was so I called ups early in the morning. They could not find any record of my pick up. I called Amazon they put in a new request. Here's were it got ugly. Left home, only to return at 2p and found a tag got. UPD attempted pick up. I called Amazon ups back 3x with no help. On the 4th call, got a live CS rep, asked for supervisor. Was pick on hold for 1hr with no answer back. Multiple call and an hr wait and still I have no resolution on when my pick up will occur. Now 2 days off from work and no pick up. This is the worst customer service experience I have ever received. No wonder your business is dropping

The rep was cool both on the phone and in person when I dropped my shipment off. Good customer…read moreservice. She walked me through the process of returning an item.

Poor customer service from Camilo at FedEx. This was my first time using this type of service, so I…read morewas unfamiliar with the process. I politely asked how to proceed, and when I asked whether I needed to seal the envelope, his response was, "You have to close it," accompanied by gestures and an attitude as if I was supposed to already know. Customer service should be about helping and guiding customers, especially first-time users. Instead, I felt dismissed and unwelcome. I will not be returning to this location and would not recommend it based on my experience.

I have always received such incredible Customerservice when I bring my packages to this location…read morethe ladies are very kind and reliable.

The gentleman on site who took care of my business this morning was courteous, professional,…read moreno-nonsense personable, and above all, knew EXACTLY what he was doing. I am most thankfully impressed!

This company needs help in getting its vital processes standardized and improved. 1) They don't…read morehave a Plan B if something happens to a client's package, and 2) they don't teach their CSR what to say. They are still operating under the assumption (and prayers) that because their clients are Filipinos, they can get by with shoddy practices. I do not tolerate incompetence and inexcusable events so, they definitely lost me and my friend's families as clients.

I just thought I was the only one who experienced bad customer service specifically with this…read morebranch. I was there 2 years ago to send money back home. 2 ladies were there and both are rude. And Yes, just like other comments here, they do not know how to communicate well with customers. Now, after 2-Years, I thought I come back and get some boxes to send to the Philippines but after reading all the comments here.. I doubt if I still want to use this courier. Oh well...

They are always calm and fast here! A great team down to business so thank you for being so…read morereliable

I stopped by the UPS Store in Martinez to ship a small package (about the size of a shoebox) and…read moreexpected to pay for a box, totally fair. What wasn't fair was how everything else was handled. I was quoted $23 for a box, which I later found out included Styrofoam packing and "labor." When I said I'd just pack it myself, the employee asked if I brought tape. When I said no, he told me they charge $2.99 just to use their tape. Meanwhile, the employee next to him was taping up boxes for other customers for free, which made the whole situation even more confusing and frustrating. I asked for the cheapest shipping option to New Jersey and was told it would be $40. I double-checked multiple times to see if there was anything cheaper and was told no. At that point, I was looking at nearly $70 total just to ship a small package, which didn't sit right with me. I decided to walk out and come back another time with my own box. The next day, I went to a different UPS Store and got a box and shipped the same package for just under $30. less than half of what I was quoted here. This place felt like it was full of upsells and unnecessary add-ons, especially from the older gentleman who was helping me. I'd strongly recommend double-checking every charge if you end up here. I'll be honest, I already knew this location had a reputation for long lines and poor customer service, but I was in a pinch. Lesson learned. There are much better UPS Stores out there. I will NEVER come back to this location.

The staff is helpful, the store gets busy and they handle it well. I'm a regular there.read more

My visits to this store have just been to do quick returns that require a physical UPS location…read more(Happy Returns). They are located off of 242, between Concord and Willow Pass, and have decent hours (7:30am-6:00pm) making it super convenient to stop by pre/post work. On the Cheese E. Cheese end of Park 'n Shop, I've always been able to park right in front, greeted promptly, and in and out in mere minutes.

Kim passed away last week! This was her post office since I could remember for the last 10 years!…read moreYou will be missed!

My cute teeny tiny post office. There are 4 parking spots…read more When I visit most of the time it's the same lady. She is knowledgeable and helpful and I have witnessed her be oh so patient with people. 3 people in line and it's crowded. With the larger post offices close in either direction, this is my favorite.