Poor customer service from Camilo at FedEx. This was my first time using this type of service, so I was unfamiliar with the process. I politely asked how to proceed, and when I asked whether I needed to seal the envelope, his response was, "You have to close it," accompanied by gestures and an attitude as if I was supposed to already know. Customer service should be about helping and guiding customers, especially first-time users. Instead, I felt dismissed and unwelcome. I will not be returning to this location and would not recommend it based on my experience. read more

FedEx Office Print & Ship Center - Store - Printing Services Near Me - Concord, California

This place is way better than the Walnut Creek one! I would rather drive out here than go to the Walnut Creek location that scams you. The female rep with glasses, can't find her name on the receipts sadly, was awesome. Got me in and out of there in under 6 minutes. Will for sure being going back here! read more

The rep was cool both on the phone and in person when I dropped my shipment off. Good customer service. She walked me through the process of returning an item. read more

Not happy with the service I was provided to yesterday. The man child with glasses had a very bad demeanor and tone. Customer service was bad as how he was handling the transaction let alone talking to a woman like that? He blamed me because he didn't ask me information and assumed I would be using an old address. He tried to tell me he wanted me to confirm details on the paying screen? Maybe you asked me a little too late. Maybe you should ask and not assume an address? Or idk just talk better. Like you act like it's a bother? Don't work if you don't like your job. Period. I was in there around 540 on 03/04/26. read more

I took in my treasured 75+ year old opera score ("Cavalleria Rusticana," for those following along) whose binding and cover were falling apart. And, I'm currently in a production of "Cavalleria Rusticana" and I need to use it! I went in expecting just a spiral binding. The associate made some great suggestions: make a color copy of the cover and laminate it, and then put a sturdy black cover on the back (the back cover had torn off and all that was left was a blank page. It turned out GREAT! I can turn pages easily, the front cover looks beautiful and the back cover provides stability. I expected to pay a lot more, but all of these services cost a fraction of what I expected to pay. Definitely visit this team, and they will provide expert consultative services and excellent quality work. read more

FedEx Office Print & Ship Center - Before and after - Printing Services Near Me - Concord, California

Well, they did have the package I had forwarded to them. It took some prodding as they could not find it, but I confirmed we had a confirmation from Fedex. My lower review was for their equipment. I needed the large size scanner. Tried it, and it didn't work. Got some help, they said this happens frequently and restarted it. It takes 9 minutes for their printer to restart. Tried it again, broke down again, they tried to restart again. So, it took me about a half hour with no luck. The Pleasant Hill one up the street went much better. read more

This could have been a very bad review, but thanks to Don and Samantha (and a responsible person/recipient in Huntington Beach), I can write that I was very pleased with their customer service and diligence to 'right' a wrong (a glitch in their system that spat out the wrong tracking number and sent a valuable and sentimental original painting not to my mother in New York, but to a location in Huntington Beach!). Thankfully, the person who received it was responsible and contacted FedEx right away about the error. Don, and later Samantha, helped me get it not only back in the system, but because of delays due to the FedEx office in SoCal being closed all weekend, they ended up putting the package on a plane so it would arrive on time. My mom was "ecstatic" upon receiving the painting, in perfect shape (thanks to my husband's excellent packing job). I didn't tell her what happened until it was safely in her hands. I really appreciated how Don and Samantha handled this! read more

I come here often to print documents for work and when I have trouble I always get excellent customer service. Everyone there is kind, helpful, and patient with whatever the issue is. read more

FedEx please train JACOB appropriately on customer service. Last night I arrived around 6:15 pm to use the printer. I emailed my documents to printandgo@fedex.com as I usually do. It took over 30 minutes for me to receive my code. Once received I began to print 10 different documents which were crucial for a new client. I was half way through printing when Jacob turned the lights off at the business and told him and told me I had to go. I explained that I was already being charged and that the printer was still going. He did not seem to care and appeared to be in a hurry to leave. He raised his voice and said we HAVE to be out of the store by 7 so you have to get out. I was shocked at the disrespect but decided to let it go and just walk away to avoid a bigger altercation with him. He had small man syndrome but I did not have time to set him straight. Long story short, I did not get the rest of the documents printed on time and I lost a very important client. I will be speaking to corporate for a refund in my botched print job and to inform them of this crap. Jacob has to go. read more

FedEx Office Print & Ship Center - Printer code - Printing Services Near Me - Concord, California

I've come to this FedEx location for a few years. I always use their self service computers to print out my work, but this time I did not. I had to scan paperwork. Well unfortunately I scanned my birth certificate on the wrong side and still got charged. I went up to a tall male. About 6 ft, heaftier in weight, dark black short hair, caucasian. I asked him if there was any possibility he could help me with the scanning machine and I also asked him if I would be charged the full amount on my card and if there was anyway to get my moneys worth since I accidentally printed a blank page. He proceeded to point his fingers at me like a child,patronizing me, and then proceeded to yell "the card is charged the amount you printed, the rules are there!". I could tell he is used to speaking to people this way and if I wasn't with my 8 year old I would have had some very impressionable words for him. His female coworker was so shocked she turned red (she also has orange hair). I probably won't ever go back to AVOID having an altercation. This was in January of this year 2025. Being patronized by someone who works at a FEDEX location, whose job is to HELP customers is distasteful, disrespectful and I couldn't imagine him in a higher position. I did NOTHING to him, his inability to communicate is deplorable. Perhaps his name is Jacob? I'm not a thousand percent sure but what I do know. I'll never RETURN to this FedEx again. read more

The delivery person was awesome, and they even were nice enough to lean it up inside against the wall because I could not choose a date that I was home, and my mother cannot lift 70 lbs. The telephone service has no idea what they are doing, and gave nothing but wrong information, after trying to get through the robot gatekeeper and being hung up on so many times; please fix the customer service. read more

I can't thank Natalie enough for going above and beyond at the last minute to help! Her willingness to step in and support us shows just how committed and caring she is. Natalie made everything so easy and went out of her way to ensure everything was perfect. Thank you a million times over for your kindness and dedication! Th best! read more

FedEx Office Print & Ship Center - Printing Services Near Me - Concord, California

Customer service is awful! wifi is a joke! Do yourself a favor and drive to the Pacheco location read more

The lady who is working here is crazy. I brought my package for return and I used same box what I got it and there is no damage on the box. And the lady told me that she need to mark it as damaged the box. I didn't see any damage and she said it was opened box that's why I need to mark it as damaged. What a stupid lady. She doesn't know "damaged"mean. Stupid. I go to different FedEx store. Never go to your store read more

The employees follow the companies guidelines but I felt like I was being robbed at a casino with broken slot machines. Having minimum amounts to spend now for any service was ridiculous and the fax connection was poor as well as low copy quality of text only pictures. I will only use UPS from now on. Again, it's not the employees fault x they were following protocol. read more

Went to make copies and was helped by Natalie, very knowledgeable and service oriented. Good value and very expedient. Thank you

Unorganized, unprofessional, and an absolute mess. I have had a couple bad experiences at this specific FedEx, but the one that I had today will keep me from ever going back. I got a banner printed for an event I am working this weekend, and when I went to pick up the sign, it had a giant smear in the middle of it. They offered to make me another one, which I agreed to even though it frustrated me since I was on my lunch break which was only an hour and I knew I would not be able to come back until later. And I also want to know why they wouldn't check it before the customer came to pick it up? Anyways, after returning many hours later, I came to pick up my sign and they tried to double charge me. I had already paid for the sign when I got it ordered the previous two days before that. Apparently, their computer was messed up and it wasn't showing that I paid for the item even though I was showing them my bank statement with the charge that had already processed and gone through. The man helping me quite literally told me, " I cannot let you leave with the sign" even though I already paid for it. I repetitively told him many times that it should not be the customers problem just because they have a screwup on their end but he absolutely refused to give the sign to me until I had already sat there and argued with him for 20 minutes. Everyone here needs to learn some serious customer service skills. Why on earth would you make the customer pay for the fact that your computer isn't working? That is not my problem and has nothing to do with me. And neither will this store because I am literally never coming back here again. They need to hire a completely new staff for this store because no one here ever knows what they're talking about. And while they're at it, they should get a completely new computer system, because that apparently never works either. I highly recommend going to the FedEx in Walnut Creek over this one. read more

Came here to return an item to Walmart. Walmart makes it super easy, where you process the return online and they send you a QR code. Here at the Fed Ex, the transaction was very smooth. Just scan the code, and they actually package the item for you! I had the original box the item was shipped in, but I thought it was so convenient that I didn't even have to tape on the box or put padding inside before shipping it. Really makes things smooth! This location was conveniently located when we were doing some errands out in the downtown Concord and Pleasant Hill area. The parking lot was a little on the smaller side, but we were able to find a spot right in front and we're out of there within a few minutes. read more

I came here to print some certificates and forms since my printer at home wasn't working. The person helping me went above & beyond. I didn't have a usb drive of my prints, they were located in my inbox from my email. The associate advised me to forward my prints to their email so I can receive a code. Once I got the code, they had access to my prints. The associate recommended a certain type of paper for my certificates which came out bright and glossy just how I wanted it. Thank you for helping me out! read more

FedEx Office Print & Ship Center - FedEx front - Printing Services Near Me - Concord, California

Just drive a few miles to another location. Staff is rude as hell, they act like your business is a major inconvenience, and parking is always difficult. Definitely need to lay off this staff and hire some folks who can provide decent customer service. Update- just read some of the other reviews and I was dealing with the same rude ass "manager" that the other reviews mentioned. FedEx Office you have to have some assistant manager at another location looking to move up! Why keep this lady who obviously hates her job and your customers. Promote someone else and promote this manager to the unemployment line! read more

Friendly staff and place is clean. Ample parking available. Supplies are also available for your shipping needs. Will come back to this place again next time. read more

Their staff aren't helpful. I needed a repeat print job done and now they can't do it. There doesn't seem to be a consistent standard and the level of help I get depends on who's working. The Assistant Manager Raquel was not helpful at all. I've working with other employees and they did the print job no problem. read more

I don't know if it's just me or this place is consistently doing renovations. I'm always pardoning their dust or something. Machines are sometimes down and associates aren't always helpful. Luckily I've learned how to get around and am thankful for their self serve printers and fax machines. Printing made easy through email, iCloud, Google drive etc. All can be paid by credit card or by loading a FedEx payment card which is free at the kiosk. This location is convenient and they have great hours. Early morning and late evenings. Ship. Fax. Print. read more

Unjustifiable rude customer service. Usually when I enter this store I am greeted and asked how I can be helped. Today, upon entering the store the clerk whose name tag bearing the name of JESSIKA looked me straight into the eye made a U turn and walked away just leaving me standing there. I wanted to print self-service copies from a USB drive. After being rudely ignored by JESSIKA I tried to start the process but needed assistance. I went back to the counter and came face-to-face with rude JESSIKA and requested assistance. Without making any eye contact she told me someone would be right with me. That never happened. I am a long time customer and shareholder of FedEx. This employee abusive behavior lead to poor customer service and brand reputation damage will not be tolerated. read more

We got our wedding reception seating chart printed here. My husband is a graphic artist (bonus!) and created our seating chart and saved it on a disc. We dropped by this Kinko's which happens to be very close to our home. We got a 24 x 36 print mounted and it was just over $37. I was very happy with the result and our chart stood up on its own on a travel easel that I borrowed from work. The staff are not super friendly but they know what they are doing and got the job done quickly. They printed out a full size draft for us to preview. Our chart was printed in a day. The store is large and clean and I would return for future printing and copying needs. read more

Had an AMAZING experience here today!!! Especially given the disgusting treatment yesterday from a competitor (UPS Store in Martinez-- yuck!). The customer service provided by Maria at this FedEx location was awesome! She was super helpful, very friendly, and served us with patience & a smile. She deserves a raise & promotion, haha. Not only was the FedEx shipping box INCLUDED in the shipping cost (so I didn't have to buy a shipping tube at all), but what do you know?? Freakin' scotch tape (& packing tape) is free of charge here!! Take a note Owner Jerry & Mgr Marie over at attitude-spewing, unhelpful franchise of the UPS Store in Martinez. read more

FedEx Office Print & Ship Center - Wow, packing tape for customers to use in packaging their items for shipping!! So convenient - Printing Services Near Me - Concord, California

THE WORSTE CUSTOMER SERVICE EVER received. Christmas Eve and the KIM the manager Refuses to return the debit card Of my disabled mother in law I left behind. Tells me no I can't return it to you even if I speak to her on the phone or if you have her DRIVERS LICENSE along with permission. Christmas Eve and can not return a debit card that I have permission to pick up. This lady has no compassion or heart. WORSTE manager I've ever come across. Shame on this lady read more

There is an old guy that works the counter who is extremely rude and a tall man that seems to be the manager who likes to trash talk the customers in the store. I have been coming here for months and have always been able to get things shipped overnight before 7pm and due to a change in the staff they have to shorten their hours. (Not my fault) My business requires the fastest shipping possible. His excuse was to drive 10 miles to a different location so it could still be shipped overnight. This place is a joke. They don't care about the customers. They are extremely rude and unprofessional. I would not recommend coming here. read more

I DONT UNDERSTAND WHY I HAVE YET TO RECEIVE A BOX THAT LOOKS NICE AND FINE. Every single box (in the last few months) has been mangled, manhandled horribly, & beat up to no extent. Do you guys throw our stuff around or just not care at all how it gets delivered? It's uncalled for to get a box on my porch that is open and bent. Id understand one box MAYBE TWO. But I've gotten around 5 or 6 boxes from these delivery guys where it's been in horrible condition and they just set it there like nothing happened. You guys are fast but take care of my sh*t. read more

FedEx Office Print & Ship Center - haven't even opened it. It was on my porch like this. Ridiculous - Printing Services Near Me - Concord, California

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I wish there were 2 kinds of stars. A group for the facility and a group for the employees. The store itself is so antiquated and all I could think of is the shareholders are benefiting, to hell with the employees and customers. They didn't even have a scanner to scan labels for return items. What should have taken maybe 10 minutes took close to an hour. Makes me want to continue using UPS! Now, the best part. Corwin and Felicia were amazing at helping me out with what limited resourses they had. If it hadn't have been for them I would have totally lost it. It's awesome that they keep that crappy job. They totally need to get a raise. FedEx is lucky they have these 2. FedEx!!!!! Get into the 21st century!! Please!! read more

I Had assistance from her name tag that said Rekha also said training I asked a lot of questions and she knew all but 1 but went that extra mile to gather information and spoke calmly confidently all the information I asked it's customer service like this That I will always do business with 1st . Thank you Rekha for your help today. read more

By the time I made it to the Fed-Ex store I was already pretty perturbed from having to drive all the away across town because the drop off center near my office was closed. I was worried my annoyance would only increase, after seeing the line in the store. However, only five minutes after entering the store, I was already leaving. An employee noticed that I already had the shipping information filled out for my packages, and she happily took them off my hands without me needing to make it all the way to the counter. I had to return later in the day to put a stop on the shipping of the one of the packages, and again I was in and out in mere minutes with no problems. This location may be out of my way, but I will definitely be returning for future needs. read more

Jacob was not helpful at all. Came in to get assistance on printing out our baby shower invitations and he was in a really bad mood. He didn't show us a sample of what we wanted printed as fedex employees usually do and when he printed out the invitations, they had a background and looked a bit off and said instantly that's just your file instead of offering to help us fix issue . then he printed out an example and said I'll show you the example before wasting more paper. Horrible experience and he made it super awkward. read more

Mykel is very helpful and always greets customers when they arrive. I appreciate him and his astounding customer service!

My fiance and I wanted to print our wedding invites at home. We had purchased a card stock (brand = Wilton) from either Michael's or JoAnn's - I can't remember which but that doesn't matter. What does matter is how terrible the printing options were that came with the paper. It became impossible to do it at home using their website so we asked a friend to design the invite and we took it to this Kinko's location for copying. A woman first started helping us but wasn't sure if the paper could be used in their laser printers since it didn't specify one way or another. She said that was very unusual. She called over another man (Marcus!! with an awesome moustache) and he knew everything. He answered our questions and I one point I even saw that he overheard another employee misquote a price for binding a report and he gave the other customer the correct, lower price. Multi-tasking. The invitations turned out beautifully! Ours are colorful with a background of many colors and the printing on top of this - and they were bright and clear and the font was defined nicely. I would absolutely return to this location for another print job. It was a little pricey (59 cents each?) but totally worth every cent - and we shopped around and couldn't find better prices. We're received so many compliments on the beautiful invite. ($77.00 for 120 and we sent every single one!!) Thanks, Kinkos! read more

Thank you so much for all your help getting my packages out today. All your employees were knowledgeable and friendly. read more

I'm not a person who writes reviews but, I felt this called for one. A recently dropped off a unsealed package that had a bunch of expensive equipment that was being shipped to a company for purchase. When the company received the package, they called me and stated one of most expensive items was not located in the package and if I forgot to include it. I know for a fact that the item was indeed placed into the package because it was one of the main items being shipped out and I did not want to part with it, also I triple checked to make sure everything was in the package before I brought it to fed ex. I called fed ex to see if they left something out before shipping, since the manager up-sold me on a new box and stated they would rearrange the items and pack it tightly before shipping. Before I could finish my sentence I was immediately transferred to customer service, who then just gave me a reference number for my claim. I'm still waiting on a follow up. I called the location again a week later, and they claimed to have checked the cameras and stated everything that was given to them was in the box. I'm going to have to call BS. I know for fact the item was in the box because I looked it while I had the box on the counter before I left the package in their care. In conclusion this locations steals items from your packages and try's to make you seem like your stupid and forgot it. So I just have to eat a 1500$ loss for my item but at least I know never to drop off a package at this location BUNCH OF THIEVES!! I will never be using your services again. Beware!!! Zero stars if I could. It's sad because I'd been using this location for 3 years to fax paperwork, I used there service to ship a package and 3rd time items missing. The manager should be fired here for her lack of concern and willingness to resolve the issue. read more

the staff here is amazing! they are so friendly!! i was in & out of there within 5-8 mins & i left happy!

I normally come to this FedEx office to use the self services and have found that the employees are very knowledgeable and helpful. The lines are shorter which is also a plus. I was here on Veterans day to do a copy job. I was initially having problems, some were related to the network server and the other being operator errors. I was assisted by Monica that day who offered great patience as I struggle sometimes with the technology. She helped me get my files from my drive and then with making the multiple copies that I needed. She told me that she would not charge me for the mistakes so instead of closing out at the copier, I should let her close my session at the register. When I completed my session I got in line to wait for Monica. Another associate, Elizabeth said she could help me but I told her that I was waiting for Monica. Elizabeth then became insistent that she could help me. I noticed too late that here tag said TRAINEE!! Bottom line was she did not know how to correctly remove the charges for the copies that were mistakes. She ended up closing out the session still owing me or a few sheets. Monica had finished with her customer by then and tried to help Elisabeth but she had finalized the transaction. The manager came over and agreed that the transaction had been finalized and said there was nothing they could do now. Monica was the only one who offered any type of an apology and the only one who seemed to understand customer service. I decided I would Yelp this experience but in the meantime I did the survey that was found on the receipt. I let them know of my negative experience and was telephoned by management as if they were concerned. Trinty, a store manager for a location in Colorado Springs called me on 11/13 and left a message. When I called her back she suggested I call the store where this started... Well I had already got their NOT OUR PROBLEM ATTITUDE. Not sure where the buck stops in this company! A senior feeling the effects of getting cheated by BIG CORP! read more

I went for some boxes for a business and knew they were to be "free" as they already have an account - the clerk told me there was no way they were to be free (despite us getting them from other Fed Ex's for years "free"). We needed them so I paid for them by charging to the business. A day later our normal courier gave us the boxes we needed "free" (they're not really free if you know what I mean). I went to return the boxes to this Fed Ex office with receipt for a refund credit and was told they can't take them back - they don't have access to our account.. So I asked - if you charged to the business account then you have access to it. No response, just a blank stare - AVOID THIS OFFICE. I guess they won't give a credit that would decrease their sales numbers. :-( read more