Prices are competitive , and employees at the office and extremely welcoming. Easy access to units…read moreand clean. Look no further :)

Have stored at Telegraph Self Storage. Working with Chris recently, have nothing but praise for…read morehow this company handles their business. I returned to Telegraph Self Storage after Public Storage ripped me off by raising monthly rental and extra $150/mo after only 4 months! That would NEVER happen at Telegraph Self Storage.

Our daughter moved home for a year to do her externship. Our initial experience with Extra Space…read moreStorage was a good one. It was easy to reserve a storage unit, the staff was helpful and it was a decent price. I have to admit that's where our good experience ended. At the end of the year the price went up 25% and this past weekend we moved our daughter out of the unit. We found a lot of mouse droppings and quite a bit of damage due to the mice. Things were chewed through and urine covered a lot of items so we ended up throwing a lot out. When we were moving the items into the moving van a mouse came out of a piece of furniture. We did not store anything food related so they weren't enticed by that. I am not quite sure what the solution is for a mouse issue in a large facility like that but something has to be done.

This facility (Burke VA.) is VERY CLEAN, People are VERY NICE, Everything is great - BUT - We got…read morethis unit less than 3 years ago, WE got the special. BUT Once that special deal was over, our monthly cost MORE THEN DOUBLED in LESS THAN 3 year to almost 300 per month. WHY! Went to the Public storage that was only a few miles away, Got the unit for a good 6 month deal and will save amost $200 per month to boot once the special is over. I would have love to give them, 4 or 5 stars, but after all this is a storage unit. No climate controlled, and for almost $300. Nope not when I can pay (with no special deal) less than $200 per month.

Reserved unit online on a Sunday 1) The unit wasn't ready…read moreand still had a lock on it. Called the 1-800 number who informed me that the location had that unit marked as ready for move in. They said the regional manager would call me, 3 months later still no call. 2) came back on Monday and the same thing yet again. The store wasn't open but their HQ people on the 1-800 number didn't know that. So I lost around 3-4 hours, this time with paid labor while I waited on anyone to show up with a key. Finally 4 hours later a manger of a completely different store showed up with a key. 3) When I went to turn in my unit, their were no employees on site at 10:30 (their hours are 10am-5pm) but they had a sign that they would return at 11am. I returned at 12:05 to see they had changed the be back time to 12pm but the store was still locked. I had to once again call the 1-800 number to cancel my unit. I gave them 1 star as zero wasn't an option.

I've stored personal effects at several places over the years and CubeSmart Fairfax Corner was by…read morefar the best experience I've ever had. The facilities were secure and well-maintained, the elevators worked every time I was on the property, and the staff were always friendly, helpful, and professional. I would give them my business again were the need to arise, and that's the best compliment I can give. Highly recommend.

I would recommend avoiding Unit 4725--or any units nearby. I rented a 10x30 storage unit and, less…read morethan a month in, discovered that the roof was leaking. Unfortunately, this caused water damage to several of my boxes, and I had to spend hundreds of dollars on labor to move my belongings to a different unit. To their credit, management did refund my month of rent and offered me another unit within the facility. However, the experience was frustrating overall. Reporting the issue and getting it resolved was difficult, as it's hard to reach someone directly. The front desk manager is kind and professional, but the office is often unattended, so communication typically requires leaving a voicemail and waiting until the next day for a response. Because of the leak and the challenges with timely communication, I'm giving this rating.

Tommy was absolutely amazing! Provided answers to all my questions and made my storage day a…read moresmooth transition.

Tina was great! Professional and very helpful. She showed us available units and it ended up being…read morewhat we needed. Thank you

The management is absolutely wonderful. They help get their clients the best deal possible and are…read more100% transparent!

Knowledge staff and great location. The guy working when we signed up was very helpful and thoroughread more

I went in to price out a storage unit and had a tour by one of the staff. The staff was friendly…read moreand discussed many options. The deals were too good to pass up!

I used this facility for a little over a year. It is well managed, secure, and the process of…read morereserving a unit couldn't have been easier. I highly recommend them!

Fairfax City Self Storage is a well-managed, friendly, well-maintained climate-controlled facility…read morelocated on Pickett Road just off of Route 236 (Little River Turnpike/Main Street). Kathryn was the person who help us set up our storage needs and was there when we vacated after our needs changed. She was a joy to work with and someone I would recommend you get to know. She epitomizes customer service! If we find that we need storage in the future, we will definitely be going back to Fairfax City Self Storage.

The staff was nice but we will NEVER use U-Haul again. Renting from them has turned our lives…read moreupside down!!! Rented a faulty trailer and it caught on fire. And burned our car to a total loss. We even took out the extra insurance and all they paid us was $500 for a total loss vehicle and all of our belongings in it. We only got 63 miles down the road when this happened. They wouldn't even reimburse us for the rental!

The evening staff there have been very helpful to me and have gone out of their way to assist me!read more