I can't say enough good things about our purchase experience! Brian was amazing. I can't remember…read morethe last time I worked with a salesperson who was so knowledgeable and helpful. I really felt like he was sensitive to what we were looking for to meet our needs in our price range and he directed us to products with great features, and with good track records. Also, their showroom is so nice! They have lots of floor models with a wide variety of brands and price points-- even super high end stuff. I'm so glad we supported a local store instead of some multinational chain where you're totally on your own trying to make choices. We won't need apliances again for a long time but when we do, I will definitely come back here. (I'll update this review after we receive our new appliances.)

My mom was really in a pinch, her dryer of 16+ years was overheating and failed. We phoned Trail…read moreAppliances in Nanaimo and Brandon Richardson sealed the deal. I had looked up the appliance we wanted, nothing fancy, we found a great deal with over $100 savings, online and phoned the store with 1 hour until closing. Brandon took my call and was very helpful, professional and knowledgeable. He took care of everything in one phone call, in 15 minutes I had brought the new appliance and arranged delivery, installation and removal. I had an excellent experience and wouldn't hesitate to recommend and shop here again myself. The delivery team arrived exactly as they had said, keeping us updated and informed of progress. They were efficient, clean and friendly and took all of the packaging and the old appliance away after installing the new appliance. What an easy experience.

I purchased a hanging basket patio chair for full price $500! I asked if this chair would be going…read moreon sale. They said "yes" it will and if it goes on sale within 30 days of my purchase I could come back and they would refund me the difference. I found out the patio chair went on sale within the 30 day period and returned to the store to get my refund. They refused. I wanted to buy another one at sale price but they were sold out. Other locations had the chair in stock. ?????? The management of this Lowes is horrible. Don't bother bringing your business here. They lie!

On Monday, my husband and I, went to Lowe's Nanaimo location for some drainpipe extension and glue…read more We were not even looking for help yet, tried to figure ourselves what, where is located when Rick appeared and offered help. He was patient, knowledgeable, right-on point on all our needs. We left with a better solution of our problem than the one we had in our minds. It was refreshing to see, there are still associates around who are not just trying to sell merchandise but can provide useful advice too. Thanks Rick!

Do not recommend Coast Wholesale appliance in Nanaimo BC. Full appliance package purchased in…read more09/11/2025 estimated deliver was 26/01/2026, we still do not have our full package, range is another two months out, and the fridge was sent with no pairing kit 6 months later no range and no fridge, I recommend going doing business elsewhere. The only communication we received in the six months were emails for further payments on items we had yet to receive.

3 weeks wait so far for a laundry set that was supposed to be in stock. They took my money in a…read morefraction of a second. No contact from the store. Not fair to blame the employees incompetence starts at the top the entire management team needs to be replaced. 3 weeks later still waiting. Still waiting...

After leaving a google review, only to get an AI generated response, very sad customer service and…read moreresponses to reviews, what's the point!!! UPDATE: After leaving my review below, I get the automated response that is absolute BS related any comments or concerns stated. No we were not satisfied with the services provided. Disappointed with the after sale, delivery service. My father was waiting for a refrigerator. He was told he would get a call Friday before the delivery, to confirm the Saturday delivery and they would confirm a time. He never received a phone call at all on Friday regarding the delivery, he also never had a call today, Saturday regarding the delivery. Lucky for us, he was home at the time that the delivery truck showed up. He had to rush to empty his current fridge, which he would've had done, had he known when the team was showing up!! The delivery team that brought the fridge in and removed the old one was great, no disrespect to them, but the lack of a call to set up the time and date for the delivery and just showing up without a call to confirm that someone was home is extremely disappointing and poor customer service. Please do better in the future!!!

I bought 4 X 50 inch Skyworth TV's from The Brick in Nanaimo less than two years ago. I bought…read morethese for a resort that I run. Two months ago one of them failed by giving us verticle lines across the TV. I had to replace it. Today I learn of a second one that's doing the same thing. So, yet another replacement. In less than 2 years I have 2 failed TV's out of 4 that I bought. And on top of that....it's near impossible to talk to someone as you get looped through nonsense so....I gave up.

Suffice it to say the customer service offered by Barron's is abysmal. There is a clear lack of…read moreregard or respect for clients. And instead of practicing accountability, they instead deflect and try to blame/shame the customer. Use at your own risk.

The family business story brought me into the Barrons showroom. We bought an LG stacker washer for…read moreabout $1000 + GST. 4 months later the machine stopped spinning, clothes soaking wet. We got Barrons service, they came three times for a total cost of about $300. In the end they said that the washer was working OK, but they had not tested it under load. They were wrong because it did not work. On the phone Barrons offered me no choices. They wouldn't even take it away and install a new one for pay. Barrons was not obligated to compensate me but they offered no solution. I bought a new one, same model brand new for $1600 + tax, with an automatic 1 year warranty. It was a bad idea to pay $1000 + tax for a used one. Dealing with Barrons was a total loss of over $1300. I'll never deal with them again, to risky. The service was fairly priced and prompt, but the skill level was questionable.

Love this place!! Bought a Washer Dryer pair from them used, repaired. That was 8 years ago. Never…read morehad issues with these units. Just dropped in recently looking for a used appliance for a friend. Very helpful, courteous employee discussed a few items with me. I asked about a part for my fridge, and they said they'd be happy to order the part in for me. Lovely people. This will always be my go-to shop now, simply because of service and reliability.

For the past 6 years I have been a very satisfied customer of Classic Appliances' products and…read moretheir professional service, and I recommend them highly. The owner Rick is simply a fair and honorable man. He stands tall behind his words. He provides great value with excellent products at great prices. Ian is Classic's service technician and a great guy. He is efficient and a very skilled professional. Ian has been to our home over a dozen times over the years. You can trust that they will stand behind the appliances they sell and fix it them to your satisfaction.

I don't often write reviews, however following my recent visit to Home Depot, I felt compelled to…read moresay something. I was helped from a young man named William over in the tool area, and honestly, he was excellent. Even though he mentioned he had only recently begun working there, you wouldn't have guessed it. He showed great respect, something I rarely encounter these days, and he took into account what I needed instead of pushing me forward quickly. I had gone inside seeking welding supplies, assuming I roughly knew what I was after. But William made the effort to pose questions and ensured I actually had the proper equipment for the job--he knew his stuff. It turns out, I was short on some things I hadn't considered, so he certainly saved me an additional trip or two. That standard of care and genuine customer service leaves a lasting impression. He didn't regard me like just another face in line. He confirmed I got all that I needed before I went. For years, I've been visiting Home Depot, and moments like these serve as a reminder what keeps me coming back. It's beyond just the supplies--you enjoy service and assistance from individuals who genuinely care. William, though a young guy, he is certainly a valuable member of the team.

I have shopped there many times. I find the people there helpful if they know and they point me to…read moresomeone if they don't know themselves. The tellers are supper friendly and have always been able to get me someone to help load the heavy stuff. I also find that even when I have a big heavy order like concrete bags, they still have a smile and good conversations while loading my truck. I do not recall ever, where the store did not have what I wanted or a better replacement for what I needed and to be honest I do not in any way see how anyone could only give them a two star rating. These people work hard and have always had a smile for me and always tried their hardest to help in any way possible.

Superb customer service, unique variety of gifts and one-of-a-kind collectibles! Would recommend to…read moreanyone traveling by and worth the extra time to browse. Darling shop~

They have a good selection of home and garden stuff here. I came here the last time I was in…read moreNanaimo. They were closed on X-mas eve, otherwise I would have picked something up for the mother of the guy I am dating, however, I am inspired to come back as the lady who was there was very helpful and the prices were good.