The owners reached out upon my updated review. After a few years, Alex worked with me to remedy the…read moresituation in a way we both believed was fair. It's not very common for a business to stand by their work even years after it was done.

YHE actually should stand for Your Home Exploiter…read more I have only one regret in this life, and that is letting this company into my home. From the very beginning they rush you, make you sign something to only work with them (sketchy, red flag) and then they do mediocre work. They're going to take advantage of you and your home when you're in an emergency type situation. As immoral as they come. They messed up my bathroom tile, then made me feel bad when I asked them to do it right. As if I was asking too much when they didn't do it right in the first place? They also installed a random circular silver drain in the shower, when I asked for and ordered a square gold drain. Hello? The owner, Michael, simply chalked it up to "hiring workers that don't speak English." If that doesn't tell you all you need to know... The attention to detail and doing a decent, not even good, job is just not there. They didn't finish caulking behind the toilet or on top of the counter. They scratched the paint off of 3 doors, and refused to compensate or correct. They got dirt all over the walls and even got paint on my front door and hallway tile. They littered cigarette butts and a giant sponge (???) in my front yard. They left an entire garbage can of trash in my front yard. They even messed up my garage door, when that is an area of the house they were NOT authorized to do ANY work in. Who knows where else they were messing around while I wasn't home? When I asked them to remove the master toilet, I specifically and repeatedly asked them to cover the hole in the ground. When I arrived home two days later, I walked in to find the sewage hole completely gaping open, releasing toxic sewage fumes into my home and bedroom. Unbelievably thoughtless, careless, and downright hazardous/dangerous. They started trying to charge us hundreds of dollars at the end for things we already discussed, and then when we tried to talk to the owner, he basically said he'd just hand us over to his lawyer. He knows he is taking advantage of us, so he didn't want to discuss the money details with us. You can see in the attached videos/photos that they also threaten to take legal action against us, should we post an honest review. They don't have any basis to do so, but just want to scare customers into silence. That's why they don't have any other bad reviews on here. It's too late for me, but please, save yourself. Find another company.

The worst customer service ever. I would not recommend to my worst enemy. Worst product. They have…read morebeen out 3 times

We used 3 Day Blinds a few years ago and were satisfied with their product and service. However,…read morethings have changed. Our salesperson came out twice and was very kind and patient while we made our final decision on the $2K purchase. We signed the contract on April 8th and paid the deposit. Our credit card was charged 2 days later on April 10th (for the balance due), and we received our blinds a week later on April 17th. This is in direct violation of their contract which states they will not take the final payment until we schedule the installation. Now to the blinds themselves - we do like them but had some issues with one of them. Not a huge deal, BUT a problem regardless. Their customer service is a big zero - they are obviously trained to dispute any issues you must have. So, when you are told "100% satisfaction guaranteed" - it's not going to happen. We recommend someone else - anybody but this company. BTW - the blinds are "Hunter Douglas" brand which is sold by several vendors including Home Depot.

To say that I had a very nice experience with Stoneside blinds and shades…read more Very prompt, very professional, very knowledgeable. And then you can add in the friendliness, the patience and the care that they give you while you are picking out which pattern you want when they come to measure. Just the whole experience was very nice and I would most definitely use them again. I'm Deb I live in The Towers Fort Worth

We bought window treatments from Stoneside and experience was excellent from start to finish…read more For our initial meeting, Reba came to our house and spent a good 90 minutes or more guiding us to good decisions. She listened to what we wanted and tailored options to what we said our goals were. She listened to our price range and gave us good options without breaking the bank. Most of all, she has very good taste and helped us choose treatments that make the house look great. Communication after the initial sale was excellent. We were informed when measurements would occur and when our treatments were shipped. Vincent arrived early for installation and was extremely efficient in getting the treatments installed in a short period of time. He was very friendly yet professional and knowledgeable. Overall, this is a first class operation with exceptional service. We love our new treatments. We probably need to get some for a couple of other windows so we will return to Stoneside without a doubt.

Matt doesn't return calls. You have to call and make threats before he will call back and then he…read morehas no idea when he can install the shutters you've already payed for months before. We have a install date for week two of June, 2026. We shall see.

Matt and his team do quality work with fair pricing. I received multiple bids from different…read moreshutter companies. Matt's bid was by far the most reasonable.

Great customer service. Crystal helped me make the best decision for my situation. Shane and…read morePatrick were helpful and answered all of my questions with a friendly attitude. I wish I would have called sooner so my blinds would be operational faster. I would recommend CJ Blinds for solid repair at fair prices.

AMAZING! I phoned about a broken blind part, sent a video to Crystal, and she advised me how I…read morecould order it online, saving me a 45 mile trip from Fort Worth to Carrollton. EXCELLENT customer service.

We are incredibly impressed with Matt's Shutters & More! The entire process was seamless. Ali…read morevisited our home with samples and walked us through various ideas for each window, while ultimately ensuring the final decisions were ours. The installation team was equally impressive. They took precise measurements, even coming up with a creative solution for our office that maintained the chair rail look while allowing the new shutters to fit perfectly. While custom orders take about six weeks, the wait was well worth it. The team removed our old blinds and performed a flawless installation, leaving the house spotless. To top it off, Ali went above and beyond by repairing an old, sticking shutter (not installed by them) and replacing missing magnets on other blinds at no extra charge. We highly recommend them to anyone needing plantation shutters. If I could give them six stars, I would!

Local company that has been in Collin County for years! Ali was so professional and fixed my…read moreblinds perfectly! I will definitely be calling them if I decide to put shutters in.

We have two very large windows with eyebrow arches on the front of our house that we wanted redone…read morewith Plantation Shutters. We had regular faux wood blinds on both windows prior, but were never fully satisfied with them. They didn't cover the full window, but they were the best we could afford at the time. After perusing reviews on Yelp we decided to give JR a call and he came out to the house. We were a little surprised that he only had one sample to show us. He only uses the Norman Blinds, and they don't have the traditional vertical bar that enables opening and closing. We really liked JR, though, and decided to go with the Norman Blinds, even though they were a little different from what we had been expecting. One cool thing about the Normans is that you can close the bottom 1/3rd portion of the blinds while leaving the top open, which is nice when you want some light but don't want people outside to see in. We also have two very skinny windows which border the sides of our front door. Very creepy to have people look in the windows at you (and they do!). We ended up ordering shutters for those as well. It took a couple months for the blinds to come in, but the guys who came to install them did a fantastic job. They even wore foot booties so as not to dirty my white carpet. They were very nice and respectful. Once up, the shutters looked awesome. We love them. I love being able to close them tightly at night and love how dark the bedroom stays in the mornings. It actually is much nicer *not* having a vertical bar running up the blinds that obstructs our view. I plan to eventually have some of our other windows done as well, as soon as it's in the budget. Our experience with JR and Classic Shutters was a very good one.

I ordered and paid in full for custom drapes and shades in July and after numerous inquiries, still…read morehave no information as to when I will receive them. Calls to the store state that they are temporarily closed and mailbox full.

I'm genuinely heartbroken by my experience with The Shade Store. I trusted them with something…read moreimportant to me and everything went wrong- from bad measurements, fabrics not matching to the wrong curtain hardware and endless delays. We are on year 2 of an unfinished project. What hurts me the most is how ignored I felt when I asked for updates or progress on the project. I feel brushed off and overcharged. I expected care and professionalism and instead I was left stressed out, disappointed and out of money as I have spent over 10 grand already. I wouldn't wish this on anyone. Denise, Haley and Rachel have dissatisfied me beyond words. The amount of time , money and stress this experience caused me was absolutely not worth it.

Still awaiting Shade Store's refund on a product that was never (and will never be) rendered as a…read moreresult of Shade Store's own process issue. I asked for an ETA for the refund and the answer is "I don't have control over the refunds". Essentially, Shade Store overcharged me by thousands of dollars and "have no control over" refunding the part they overcharged for about a month now, and takes no initiative in resolving the error. Paid for 2 sets of drapes, received 0 set. Navigating the Shade Store customer service is more frustrating than dealing with a phone directory. P.S.: The automated response generated by the Shade Store on Yelp is an act to look like they care about customer service. Zero attempt has been made to correct their own mistakes.