I just want to say this company really understands customer service…read more No matter how simple a question I might have about being a propane consumer there is always someone who takes the time to answer. They don't talk down to you, and always leave me knowing I am using the correct company. Thank you to everyone who works at CPP.

Connecticut Propane mistakenly filled my owned tank without my knowledge, permission or…read morecontract/paperwork of any kind. To make matters worse, they sent a "messenger" with NO identification to my door who demanded my phone number. Matter was turned into CT Consumer Protection Agency.

M&M is now part of the East River Energy family.Since 1984,they have been providing great service…read moreto the customers in greater New Haven & The Shoreline of Connecticut.I have been an East River Energy customer for over 10 years.This is a great merger for all of the M&M customers.Providing Heating Oil,Heating & Air Conditioning Service & Installations.M&M will now be adding Propane Fuel & Pool Water to their product mix.Give them a call today! Bill/Clinton

I enjoyed wonderful service from M&M Fuel for many years. Their prices were extremely reasonable…read more The staff was very friendly, and they communicated on a regular basis. They were cooperative and easy to work with. M&M Fuel is now being managed by East River Energy. Sadly the service is not the same. I'm disappointed that I will no longer be dealing with Paul and his team.

Great job and great service. The team was very professional and courteous…read more Services: Install AC & Heat.

Longtime Customer Betrayed - $10,000 Soot Disaster!…read more I had been a loyal Pennywise customer for over 25 years. My heating and cooling system was replaced in 2021 and worked flawlessly--until my trusted service person retired. In September 2024, I hired Pennywise to service the system. When I turned on the heat for the first time in November, my home filled with soot--a "puff back," which is a rare and serious occurrence. After ruling out a chimney issue (which had just received a new liner), the cause was determined to be a faulty or possibly improperly installed fuel nozzle. I was in a panic and didn't think to demand the part. Pennywise refunded the service call--but that's where their accountability ended. The estimate to remediate the soot damage was $10,000. The company president promised to investigate, then ghosted me. To add insult to injury, they charged me for the very service call that triggered the disaster. One year later, I'm still cleaning up the mess myself. No apology. No follow-up. No ownership. For a company that claims to care about its customers, this was outrageous. I should have sued.

I love the quality of this oil and price comparison with others brands are unmatched. Always on…read moretime and consistent.

Great service, delivered on time, great price ! Competitive yet ....always seems to be the most…read moreinexpensive!

³ days without fuel and Marc said there was nothing he could do I am a valuation customer I can't…read morebelieve you dreated me like this I shouldn't have to go to another oil coompany

Terrible customer service! Had a scheduled oil delivery which took 3 days to get due to snow storm…read more We had an empty oil tank due to closing on the house a few days prior and previous owner left very little oil in tank. The day of delivery, the driver said he couldn't get down the block to deliver oil because he didn't think the road was plowed well enough. The road was plowed well and not icy at all. They said they would try again the next day. Since we took off work to be there the day before we requested a call to give a time. We got a call saying we were next stop. Since we were 30 mins away, we asked if they could give us some time to get there. We were 10 mins away and driver would not wait or come back. We were then told they would not come back for 3 more days. We were told someone had to be there with cash for delivery. We were not told we could use credit card and not have to be there. The woman who answered phone was very rude and unsympathetic and did not take complaint seriously. Would never use this company! Buyer beware. Management should listen to the way their employees speak to customers and work on service issues

Had a $12 k natural gas boiler and water heater installed two weeks ago and the experience was…read morevery positive. When a small glitch happened with one room being hotter than the others, they were here the next day. We've had other dealings with them and they've always come through for us. Prices aren't cheap, but quality, value, and service make up for it. You get what you pay for in this instance.

I've waited a year to write this review just so I could approach it calmly. This company is…read moreterrible. DO NOT USE! I called them last winter when my heat stopped working. They sent someone out the next day and over the course of four hours, I was told I needed a new pump, a new oil tank or just a brand new system. The price tag associated with each "solution" was comically large and none ended up being necessary. After the rep left, I solved the problem, thanks to a friend's advice to change an 8 dollar cad cell eye. Zero stars.