My husband and I had two sales reps at our house on 4/18/26. Jay and Connor and they were very personable and knowledgeable about the product. Great presentation. We were looking for a quote to convert our bathtub and shower to a walk-in shower. There were many different options to choose from. We had a great experience with both sales reps at Long Home. They were quick to respond with any questions we had. read more

BEWARE OF PUSHY SALES TACTICS!!!! On the first home visit, they will go into a long fearmongering pitch which ended up in some chicken-scratch math and simulated graphics. This guy stayed for NEARLY FOUR HOURS after I said "no" two hours in. He started calling people and giving me shady deals, trying to get me to sign on the spot. I feel so gaslit about the home improvement industry. I do not care how beautiful they can make my bathroom, this sales practice is absolutely abysmal and cannot be coming from a respectful company. read more

We had a sales rep come to our house yesterday to give us a roof quote. The sales rep was here close to FOUR HOURS! He went into this ridiculous slide deck presentation that tried to establish fear in us for thinking about going with smaller local companies. When he tried to pressure us into signing a contract on the spot and we said no, he was clearly agitated. We have had two other companies come out. Both of the other reps were here for 30 minutes, were respectful and honest. Here are the three quotes. We have a large house. Quote #1 $28,000 Quote #2 $69,000 (Long Home Quote) which was eventually lowered to $52,000 as we refused to sign the contract. Quote #3 $25,000 All of the materials were of the same grade. All insurances and warranty were the same. DO NOT TRUST LONG! **** Thank you to the customer service person that responded to my post. But that changed nothing. The rep was taught a high pressure presentation. He also seemed worried that if he didn't close the sale, he would be in trouble. He even had to call his manager during our meeting. You need to change your sales approach. Your price was twice the two other quotes for the same service and materials. I am sure the high pressure tactics end up bullying people into signing. Not us. I have been in sales management for 35 years. This is NOT the way to treat people/customers. It is dishonest and driven by greed. Remember pigs eventually get slaughtered. Change your approach as a company. read more

DON'T MAKE MY MISTAKE. SALES The salesperson misled us about two things and the time it would take to start the project. The old walls were not capped with stone, as the salesperson said they would be. The showroom model she showed us had a shower head and a side wand attached. However, the shower we had installed is an all-in-one model, where the head is a wand on a magnetic latch. We made the down payment for the project at the end of February, but installation didn't start until August. The paperwork estimated completion within 8-12 weeks, which would have been by the end of May at the latest. INSTALLATION 1. The shelf we ordered was installed almost 60 inches high, making it nearly unreachable for my wife. 2. On the day of installation (8/4), they discovered the door we ordered was the wrong size, despite two different people measuring. They had to install a makeshift shower curtain while waiting for the correct door to be ordered. 3. After weeks of no updates on the installation date, the fit of the door is so poor that I'm now looking into having it replaced by a local glass company. The alignment of the glass, due to manufacturing issued, at the top was off by half an inch. Even when I tried to press them to fix the issues properly, they seemed more comfortable offering a discount on the final price, rather than actually addressing the problems. In the end, they knocked $1,621 off the total project cost of $19,232. And God knows what it will cost to have the door done correctly. AVOID LONG HOME LIKE THE PLAGUE. The only even slight bright spot is the installers were very professional and courteous. They just couldn't outshine the incompetence of their leadership. 9/5/2025 UPDATE: so even the installers are incompetent. I waited for the silicon to dry on the door and first shower flooded the bathroom. The idiots install the door on the outer lip of the shower instead of the inner, funneling all the water under the door. read more

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All they care about is installing as quickly as possible. Sloppy workmanship. excessive use of caulk in attempt to cover up sloppy work. Do not pay attention or care about what you expect and don't follow contract. Do what they want to complete as quickly as possible then just ignore customers complaints in hopes they just go away. Now have to take legal actions. STAY AWAY!! read more

Finally Finished... we signed the contract for this project on October 1. After about six weeks, I was called that the material I originally wanted was not in stock anymore so I had to go with something else which I just didn't care for any of them so I settled on one and it's just been an awful experience .They started doing the assembly on December 28 and they finished it on April 14 after four sets wrong doors shelf's I didn't want ,molding that I didn't want which I'm stuck living literally the molding is just horrendous. it was just the worst awful experience. read more

Long Home - Self that gets wet it's in the worst spot you have to take everything off it to clean it after every use. And it still looks gross - Roofing Near Me - Taunton, Massachusetts

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$10,000 and I am so unsatisfied, the caulking is prone to mildue ans my shower makes crackling sounds after being out for 5 minutes or more . They have come to fix 3 times. They re-caulk, but a month later, same issue, going on 2 years, going to call the BETTER BUISNESS BUREAU. Worst purchase i have ever made. I was told I have to dry the surfaces after showering. Really, that's not acceptable. read more

Long Home - Uabe to clean, they have to come and remove the cealingand reseal again. , - Roofing Near Me - Taunton, Massachusetts

Salesman were great, the woman who was our contact was also very helpful after she realized I was not happy, too bad their product quality and workmanship did not match. I'm embarrassed to say how much I paid for an acrylic bathtub and 3 walls... my bad for not doing more research. I didn't feel like the installers had enough experience as there were some issues, issues were addressed immediately. read more

I recently had a new roof installed at my home in Worcester. After it was completed I noticed a piece of plastic that had need nailed underneath one of the roof shingles. I have called and emailed over 7 times and have not had one response. I need to have the shingles lifted and the plastic removed. The follow up has been very poor. At this point I would not recommend Long roofing to anyone. Sincerely, Jack Arakelian read more

Came across this company by doing a quick google search "roofers near me" then glanced to see who have the highest reviews. I saw a bunch of 2k+ 5 stars reviews and it immediately caught my attention. After a recent wind storm my shingles were falling off, I have an old roof and knew I needed to replace it for a while. Now I need it asap so I immediately called them to schedule an appointment. As I was on the phone I remember to check Yelp reviews and the disparity is jarring. 2 stars vs 5 stars. Pro tip I feel like Yelp does a better job of filtering reviews. I always get skeptical when I see a bunch of 5 stars on google but the person only have 1-5 reviews in total So sales guy came to my house to give me a quote. He came into my house with shoes on (being an Asian family, it made my wife and I cringe a little). so he spends 30 min chatting it up and walking around to take a look. told me computer will take at least 30min to spit out a quote. i already had 2 other guys come and give me a quote in 10 min same day so there should be no reason this should take 60-90min. Those 2 guys did not need to enter my house either btw This company is out there making you sit through a sales pitch, try to ask if you are working on any other projects. I get it, its a business but not everyone have time to sit through a long sales pitch. I just need my roof replaced and nothing else Oh and when i cut the meeting short, they wanted to reschedule another time to come back and give me a quote (aka make me sit through another 60min). So i actually never got a quote for my roof which was the only thing i was asking for. Would not recommend this company unless you have a lot of time on your hand. read more

I was happy until one of the windows developed a crack. It was discovered by an person who came to help show me something I had for gotten how to do. He ordered a replacement on Oct 1 2025 . I was able to verify the order had been placed. Today in November 11 2025 and in spite of daily call and texts I have been unable to get an update as to when the replacement can be put in. I am extremely unhappy at this point. read more

My neighbor across the street used them for their roof. When I asked why cones were being put front of my house was being and how long they would be there, the guy in charge was rude and disrespectful told me he didn't need a permit to do that. I called the number on the truck and the customer care line was going straight to voicemail. read more

The sales people will tell you that their crews are reliable professional installers who are trained in industry standards and work directly for Long. The installers are sub contractors with stick on signs for the truck. The bathroom tub to shower conversion I received was performed by the two worst tradesmen I've ever seen. They were unprofessional, dirty, and not skilled enough to be working on the inside of a home. My suspicion is that they are the laid off roofers. Absolutely no communication once the job started. I was told after the rough plumbing inspection that they couldn't get the rough carpentry inspection for at least 3-4 days. I told them that was not true and call back. They didn't call the inspectors office, I did, and got the inspection with in two hours of my call on the same day they told the inspector wasn't available for a few days. I could give you a litany of things they did incorrectly, reveresed hot and cold water, trash in my yard and driveway, broken screen door, no dust barrier, etc etc. etc,. In summary the people that they send to your home can't or won't communicate with you and most importantly they have zero skilled tradesmen or project managers. As stated in many reviews, do your research, I didn't. I was in need of a desperate fix. This is not a quality home improvement company. I would never recommend this sad excuse of a construction outfit. Their construction staff is less than professional, they have dismissive attitudes and absolutely horrific customer service. The Corporate office in Taunton and the national office should be ashamed of their ethical and moral failure here, these are peoples homes they are destroying, I repeat destroying, with substandard work at elevated prices. Read the reviews, we all have the same experience and it isn't a good one. read more

After I gave a review for Long Home Products,I was given an email to go to for more help. I emailed that person & have received no answer. Yelp says that businesses are not supposed to ask for a review but when the salesman came, he asked several times to give a good review. read more

I simply called to get some info and since then they call and text incessantly suggesting desperate and unprofessional. I have blocked them but then there they are again using a different number. Google AI stated the following on this company. Don't rely on the reviews on their website. According to Google reviews, "Long Homes" (likely referring to "Long Home Products") generally receives negative reviews, with many customers complaining about poor communication, shoddy workmanship, high prices, and difficulty reaching customer service after the sale, with some even describing their experience as a "nightmare" and advising others to "steer clear read more

My husband and I agreed to have Long Home Products install a new shower for us at the end of January of 2024. The first part of the installation took place fairly quickly, in the middle of February 2024. As of today, nearly 6 months later, we are still waiting for the shower door and glass wall to be installed. I have called numerous times asking for an estimate to when the job will be completed. No one can give me a straight answer. As of June we finally got a hold of a manager and asked that something be sent to us in writing so that we could either terminate our agreement and go with another company to finish our project. We were given apologies and promises to lower the price for our inconvenience and assurances that the job would be "moved to the top of the list" and would be finished soon. Our project manager came out, took new measurements, shook our hands, looked us in the eyes and promised the job would be done by July 5th. We never heard from him again, July 5th came and went, and we still don't have shower door or wall. Management promised once again to look into this and then never called back, and has still not sent us anything in writing about the price reduction, which we have repeatedly asked for. I was so excited to be getting a new shower, but never expected to have no use at all of my shower for 6 months. I have been a homeowner for 40 years and have NEVER had such terrible customer service with a so-called professional company. To say I'm disappointed is an understatement. I wish I had done more research BEFORE hiring this company. If I had seen all the complaints and bad reviews before we signed a contract, we would NEVER have gone forward with using Long Home Products for this project. We should have done more due diligence, and that's on us, but after over 4 hours with their sales rep we were worn down by 10pm and agreed to this without interviewing more companies, against our better judgment. I suppose that's on us as well, but again, in all our years of being homeowners, never have we run into anything like this. So many empty promises, outright lies, and horrible customer service. Lesson learned, never say yes to the first sales pitch, check the BBB website (tons of complaints against this company), and do the due diligence of meeting with more than one company rep. The picture I've included shows the showers with no door or side wall, and my dog laying in it. He uses it as a dog bed and that's about all it's been good for since we still have no door or side wall! read more

Long Home - At least one of us gets some use out of our shower - Roofing Near Me - Taunton, Massachusetts

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OMG thank god I didn't use them, RELENTLESS calling from 8am to 9pm. Then they automatically setup an appointment for me without my asking and didn't show up!!! what a mess you must be read more

After reading all the reviews, we definitely saved money by not going with Long Home. They scheduled to quote a tub to shower project. No one showed up. Hour later, I called. They said sorry we forgot to assigned someone to the appointment. They offered 500. off the job that hadn't even been quoted yet if I could reschedule with them. Reviews spoke loud and clear, we said no thanks. Thank you everyone! read more

Contracted Long Baths to install new shower on 3/21/24. Salesmen were very professional. 4/18/24 New shower installed. The contractors did a terrific job on the installation, very hard working contractors. All was good, except they were suppose to extend one shower wall about 4 inches around corner. They did not do that and they knew nothing of this. Called that very day to Long Baths, left message to call back. No call back! Called a few times and finally spoke to representative. She said she would have someone call us. No call back! Called one of the salesmen. He remembered our conversation of wanted one wall to be extended to cover a problem area. He also said he would call us back. No call back! Its now, 2 weeks later and still no call back?? Bottom line, do not contract Long Baths - bad customer relations! read more

Long Home - Shower wall was to wrap around wall to cover the meter corner piece. - Roofing Near Me - Taunton, Massachusetts

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Run away. After waiting for many months, Installer finally comes and decided to do the entire install and not bother to wait for the building inspector. Building inspector didn't like that. Longs had to take down all their work, for the inspector to come and do his job. Absolutely ridiculous and mind boggling. Don't they do this work all the time?? That's just one issue. There were others. Mostly poor communication/not getting answers/lying to us. At one point the demo guys showed up very early on a Monday. Ummm...was anyone going to tell us? Just awful. The final kicker, and what prompted me to write this review...we never received a final bill. We were waiting for it, and finally we got a threatening letter to pay or it will go to collections? What? Is this how they do business? How about "thank you for your business, we hope you are satisfied." or maybe "we apologize for the issues and inconvenience..." read more

Unbelievably rude sales pitch! Cost was 50% higher than all our other quotes BUT we could save $5000 if we sign contract NOW!! When we told them we would not sign on the spot the salesmen, upset that we had wasted their time proceeded to spew profanities at us! I thought I was going to have to call 911!! I don't subscribe to the pressure pitch! Don't call for a quote unless you want to be insulted. We went local, price was right and they did a phenomenal job. read more

Extremely high cost. The many advertising on tv is passed to the customers. They installed the wrong product on the roof. The roofing crew are not experts. Some of the guys are careless and results in damages to the wood and metal sidings. The roof started leaking on the next storm. I had to call them to come back and fix the issue. I called many times but never received my copy of the contract and certificate of completion which is needed for the home insurance. The sales guy will park himself in your house for hours to perform a hard sell. I should have brought in multiple contractors to compare. Will never recommend or recommend this company. read more

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I selected this business to consult with for a new roof for my house. The representative arrived and started the conversation about Long Roofing and how great they were. He went on and on about their reputation. Then came the price of over $21,000. He was insistent on us committing to that price. We said we would talk about that. Still very pushy and insisted we would get a better price. Finally after coming down about $1000 he went went outside to give us some time to talk. Coming back we told him no. He was not happy and still so insistent and not at all professional. We looked for and found Tip Top Roofing. What a great company! No pressure great people to deal with! The price, $11,000! What a difference and the best quality materials! So, I do not recommend Long at all. I can only imagine the pricing on Long Bathrooms and their other products they offer-NO THANK YOU LONG! I would say no stars for Long. read more

Thalia was spot on with her presentation and recommendation during our consultation (She was one of the reasons we went with long Home Products). I recommend her to all !!! Demolition and installation went flawlessly. Thalia told us it would take 4 days due to building inspections and it took 4 days. The team (Katie, Gabby) were in constant contact with me on the inspection's that were needed. Victor did a great job during the demolition and only removed what was needed (We did a tub to Shower). House was left clean when he was done! Victor came back to do the installation with Miguel, and they did an OUTSTANDING JOB!!!! I see some bad reviews BUT I did not observe anything like them during my project. I highly recommend Long Home Products. read more

We had 2 bathrooms ( shower in one, tub in the other) renovated in the fall of 2024. We waited almost 2 months to have the shower door adjusted as it wouldn't stay closed. We are still waiting for a grab bar which was part of the original order to be installed. Despite multiple phone calls with assurances I would be called back, I have yet to receive a call. Big promises were made but NOT kept. Customer Service is TERRIBLE. I would definitely NOT recommend this company. read more

I signed a contract on 7/27/2024 for a bath to shower conversion. It was estimated the project would be started in 8-10 weeks. It is now seven months since contract signing and no work has begun. The company has had my $5000+ deposit in their pocket all this time. During this period, I have gotten several lame excuses for delays. I have lost all confidence in the company's ability to deliver. I called the regional manager to cancel and demand return of my deposit. He refused my request. He has also refused to take my phone calls to negotiate any kind of financial compensation for the inexcusable delay in their fullfilling their contractual obligations. My next step is to take the company to small claims court. My advice--stay away from Long Home Bath. read more

Sales pitch was great. Started this process in march 2024. It is now August and the job i was told that would take 7-10 days is still not completed. Their idea of customer service is to ghost you. If i ran my business this way i would be broke and shut down. They disappear for weeks at a time with NO Communication. Very sorry i started with this company. Shout from the rooftops, don't use this company! read more

DO NOT USE THIS SCAM COMPANY!!! I received a quote for a new bath tub and shower lining for $20,000 when I said it was too much she came down to $14,000 in an instant I said so If I didnt say anything about the price the first time you would've just let me sign for $20,000 knowing full well you could've come to $14,000 ?!?! and she looked embarrassed and said that's just how they trained me to do it !! what a joke , don't let these crooks in your home read more

Dec 3,2024 is when we chose what we wanted and they said it would take 5 to 6 weeks!! Well today is Jan 24,2025 Monday they started took out the old tub, shower. Ended up cutting a wire had to wait for an electrician to come and fix it. Now Friday still waiting for an electrical inspector to come out and they are waiting for a permit to be pulled? Now long home doesn't answer the phone. When we inquired about the shower we told them it was a medical reason for having it done. They said they would try to rush it along. SO MUCH FOR THAT I should have read the documents they have you sign. No refund of down payment etc etc. 4000.00 down so it not like your going to back out and have some other company finish the job. I will repost as we go, now I will take pictures read more

Stay far away from Long Home anything. Horrible customer service. They use the cheapest materials possible. I've had 3 different service calls to fix my shower in the past year. They transfer you from person to person when you call. I just wanted to confirm a service appointment and I've already spoken to 5 different people!! There are much better, more reliable places out there! This review doesn't even include the nightmare it was to get the shower installed in the first place! The lack of communication is unbelievable! read more

I'm happy with my new roof installed by Long Roofing, Norwood, MA in the last 2 days... will it stand the test of time? Not sure, but having a 50 year warranty is certainly reassuring! Ask for Kendra she was my salesperson and she's the greatest!!! read more

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Here's an updated review after being given someone's email to contact for service on my roof/gutter job last May 2023.. Crickets! I sent the email and no one is responding. Worse service ever! read more

I should of wrote this right after.we had the walk in shower installed which was in late October For the price we paid it is not worth half what was charged The doors do no line up we wanted.dark gray we gat tan they said they would re do but after taking more than a day then flooding my basement we told them dont.bother when I call about the doors the receptionist says try adjusting Never again I will get more that one company to check up but will never call long bath again I know should of done homework the.sale assoc seemed nice do jot be fooled I will have this paid off before next April so I pay no one interest definitely not worth it Judy miles read more

Long Home - Door does.nt line Tan wall not dark gray - Roofing Near Me - Taunton, Massachusetts

BEWARE OF LONG NIGHTMARE AND UNPROFESSIONAL ROOFING COMPANIES! My experience as a customer of LONG HOME PRODUCTS to say the least, has been a LONG NIGHTMARE. This started in July 2023 when I hired this company to replace the roof on my home. After meeting with their sales representative, I was approved for a loan to cover the cost of the project. This amount was significant, OVER $23k, but I recognize that it was important and necessary to preserve my home. There are several I believe important things that they fail to make clear during the application process. Most notably, that the customer is responsible for the significant cleanup of all the debris in the attic resulting from the roof repair. This was significant. My attic at the end of the day appears as if a tornedo went through it. There was a large amount of roof asphalt, shingles, nails, wood, and dirt. The company stated that they were only responsible for cleaning up the outside of the home. I received some help with removing some of the debris inside but was left with the task of a massive clean up of the attic. Not long after the roof was replaced, I noticed that vinyl in areas along the roof edges where it meets the roof was missing or displaced. I suspect because of movements during the roof replacement, that they were not securely fasten after the roof replacement. I did not have this problem before this project. I contacted LONG HOME PRODUCTS by email and telephone calls several times without any positive response to correct these problems. Some of these conversations was with other sales representatives who called to suggest that I undertake other projects with this company!! I was told that the product and workmanship would be professionally completed and guaranteed for 30+ years. I was assured that I would not have any immediate issues with my roof. THIS HAS NOT BEEN MY EXPERIENCE. In December of 2024, after heavy rains and winds I found several displaced roof shingles from my new roof on my lawn. I again contacted the company with photos as evidence. In January 2025 I had my roof inspected and was horrified by the video images I received. There was image of a significant area of the roof where the roof shingles/covering were missing and clearly was not nailed down and installed correctly. A large area was exposed. This was proof of unprofessional work, (video available.) I AM STILL WAITING FOR LONG HOME PRODUCTS TO ADDRESS THESE ISSUES! Frankly, based on the condition of my roof and the poor, unprofessional workmanship of my roof installation by LONG HOME PRODUCTS I have serious reservations that they can deliver professional roof installation. CONSUMERS BEWARE OF ROOF INSTALLERS WHO PROMISES BUT DO NOT DELIVER PROFESSIONAL INSTALLATION. It is unfortunate that these companies are allowed to continue to provide poor quality services after receiving payment and consumers are expected to pay excessive amounts of money for services not received. This is dishonest practice and unfair to consumers. I am making payments on a loan for poor service! The company should be held accountable for their actions and must deliver what they are paid to do! If there was a rating for zero, that would be my choice at this time. There is no real customer service or pride in workmanship from my experience or attempts to make customers whole!!! read more

Heads up - LH uses high-pressure sales. We asked LH for an estimate on a "one-day" bathroom install. While their representative, Mike, was on-time and seemed knowledgeable, his sales approach was disappointing. He went from $13K to $11K to, after calling his boss who was going to divert "marketing funds," down to $8K ... but only if I signed on the spot. He kept pushing this one-time opportunity as I closed the door behind him. What a joke. It was like buying a used car. The next contractor (Bay State) started at $8k and came down to $7K for the same job. They also were more thorough with their assessment and offered better sample materials. Both companies had tons of before/after photos. Then, like the below reviews, I've been incessantly called via different phone numbers - even after informing them we went with another contractor. At this point I just put them on hold and let them sit around waiting for me to return. Bunch of clowns looking for suckers who are not willing to trust their instincts. read more

Matt and Julia were great at explaining and showing me what I needed to know to make a wise decision. Totally transparent and answered ALL of my questions and concerns. Veri knowledgeable and professional with good communication skills. I highly recommend them for your bathroom remodeling . read more

Buyer beware! If you are looking to do work with Long Bath, a bigger local company, to make the bathroom remodel easy and painless, you should definitely reconsider. First off, they will ask a lot of questions to ensure they have the right "solution" for you. Unfortunately, there solution is mostly an idea in your head, accompanied with an inaccurate picture and a quote that will start 10k plus higher than you will actually agree to. For us, the quote started close to 25k for just a shower conversion and worked its way down 10k in less than 5 minutes of "nagotiating'ish" conversation. I get starting high, but this was excessive. We decided on materials, shelves, and fixtures, which by the way were the main selling points for us. We wanted a shower system and the one the sales rep presented to us, via pictures installed, was a shower system. Even the picture presented had a shower system installed. These shower systems are pricy, as we had already researched prior, but if we were going to be spending this type of $ to get this renovation, we felt the extra 2 to 4 hundred dollars would be justifiable addition for something nice. After finally agreeing to a price, taking a picture of the mock-up design, and receiving paperwork with no real details of what fixtures we were receiving, we now just had a short almost 3 months wait for the installation date. Installation date comes on a Monday and the first step is to pull out all of the old, re-work and install plumbing, and having both building and plumbing inspectors come out. Communication was rough at this point. We would call for updates where they would take our info, and we would not receive any call back until maybe 2 hours before the inspector was supposed to be there. One of the inspectors claimed to have scheduled the inspection for that Wednesday on the Monday before, but still only received an hour notice. Communication is never great with contractors, but I assumed working through a major company with project managers would have been better, my bad, but this is not why I am taking the time writing this review. My issue is with the shower head we thought we were getting, based of discussion and the mock-up picture we took of the sales reps screen. We called the sales rep 3 weeks ago and he said that Longs system automatically puts this shower system on the mock-up picture, but it is not accurate. That is extremely misleading and comes across as very deliberate. No details regarding fixtures on your order agreement which should have raised a red flag. We also had issues where the shower would not get hot, maybe luke warm at best, and the water pressure was less than half of what we had before the remodel. These issues were fixed with follow-up appointments, which required even more time as the inspectors had to be scheduled and come out again to ensure correct install. Not a bad thing having them come out, just more to try and work into your already busy schedule. The sales rep was going to talk to his boss regarding a solution and we would receive a follow-up call. It has been 3 weeks, and a half a dozen calls from us to Long Bath trying to get answers, with no follow-up from Long. Frustrating! It seems they are intentionally not responding, trying to delay until the install has been completed. I'm not optimistic that they will do right here, and this will probably require additional intervention, but I will make sure people know how this company misleads and will take advantage of you if you let them. Hopefully this review along with every other place I will duplicate this review and follow up on, will provide enough to either help someone make a better choice of company to provide remodel service, or at least be on guard for how they can take advantage of you. BTW, I thought it was weird that they ask you to provide a review the day the sales reps come in. They literally walk you through the review to ensure they get positive feedback. Makes sense now why there are sooo many great reviews. If you read them, they mostly all represent the sales process and nothing after like the quality of install, communication, or service. read more

Just had a project completed today and have looked forward to writing this review. Here's the Reader's Digest version. If i were going to base this review only on the products and the installers, it would be a five-star review, easily. i'm VERY happy with the shower, floor, and vanity; they're beautiful! The toilet looks good and works properly; that's all i expect from a toilet. The installers - Eggy, Rafael, Anderson, the young guy who spoke almost no English and whose name i can't remember to save my life, and Nikolas - are all polite, professional, and very good at what they do. Ditto for the electrician, Wellington, who came to move an outlet. All were excellent; i couldn't ask for better. However, when it comes to dealing with people at LHP other than installers, if i could give less than one star, i would. People at the office call and flat-out lie to you. They say that everything is in and ready to be installed and schedule an installation appointment. Installers show up for your appointment, but they are only given some of what they need to complete the job. Project coordinators and managers, when you ask what all is going on, say "Let me check on that and get right back to you". And then, much more often than not, they don't. They keep you hanging for days, or even weeks, and the only way you hear anything is when you get tired of waiting for them to call back and you call them. What i finally found out was that the installers didn't have all the items because some of them hadn't even been ordered yet! The project manager said he would find out when they were ordered and if he could get an ETA; he never did. Repeated inquiries via e-mail went unanswered. Weeks later, i found out, when i called to ask about it, that he had left the company and a new project manager had taken over. Did anyone at LHP let me know about that? Of course not! Crews sometimes show up much later than you're told they will, or don't show up at all. Or, the project coordinator says he'll call and let you know when the installers are on their way. Maybe he will; maybe he won't. One time, someone from the office called and said "They're on their way, should be almost there." One guy showed up over four hours later, after i called to find out if anyone was still coming, and he STILL didn't have everything i was told was in and ready to be installed. Forget about trying to get a straight, no-BS answer from anybody. Because of all the screw-ups from the people who should know how to coordinate and manage a project, i went two months and then some with no seat on my toilet, no sink, and an incomplete floor in my only bathroom. Live and learn, though. Now i know what company NEVER to use again when i'm ready to have anything else done in my house, and for sure i will give them the written and/or word-of-mouth advertising they deserve. How in the world do they have an A+ rating from the BBB? read more

Let me start by saying that one star is too good for Long Home Products review. We recently contacted Long Bath to do a tub to shower installation in our home. The sales person, Julia Swan, was very knowledgeable and answered all our questions. We had to make a quick decision about going forward my husband was hopefully coming home from the hospital shortly. My daughter and son-in-law were doing this for us and had to get back to their home in Hawaii. After contract was signed and an estimated start time 5-6 weeks everything went down hill. The contractors were supposed to be here on a Monday, they showed up unannounced the Wednesday before. I wasn't home, but a neighbor called me and I had him let them in. They were supposed to come in the following week to start install between 8 & 10 a.m. They never called or showed. I called office and tried to get ahold of the project manager, left a message to call me back which was never done. The following day I called Julia she finally Anthony to call me back. He said there was a problem at warehouse, not telling me that the warehouse is Home Depot. When installers finally showed up they said they were tied up on another job. This scene played out several more times with installers no shows, or several hours late and no update from project manager (Anthony Androisi). When I finally did speak with him I told him that I could be flexible but he needs to communicate with me. When the installers left after "finishing" the job, I was left with a hole behind the pedestal sink where the water lines are connected. Hole was 6" wide by 10" long. They told me all I had to do was put a mesh over hole and cover with joint compound. Not ok . I called Julia and she arranged for a manager to have someone come out and fill the hole. I still have water lines showing. The bathroom walls were supposed to be left in paint ready condition. I've had to have a plasterer come out and blend the existing wallboard to the new one together. The new one is protruding almost 1/2" out from the existing wallboard. I would NEVER recommend Long Home Products to anyone. I'm sincerely disappointed in their communication, the skill of their contractors. TO DATE,EVEN WITH FOLLOWUP PHONECALLS AND EMAILS TO LONG, I HAVEN'T HEARD ONE WORD FROM ANY OF THEIR LEADERSHIP. I DO EXPECT THAT CONTACT FROM THEM WOULD BE A TOP PRIORITY TO THEM GIVEN THE PROBLEMS I'VE INCURRED. read more

Its the service after the sale that counts......right? I've called them 3 times about my defective shower head. Each time I was promised a call back about "buying a different option". Why should I buy another option??? I just dumped my life savings on this tub, I deserve better service than that! I get better showers at the wellness center. No one has called me yet. read more

Long Home - Looks Great! - Roofing Near Me - Taunton, Massachusetts