I went to firehouse subs on a Sunday and the subs was good but they didn't tell me they were out of…read morepickles tell I left and went back in to get one and they acted like it's no big deal that they didn't have any. So I bought one at the store. Then I went back that next Monday and I got the same sub and a pickle got in the car started eating it and the pickle was just skin and the sub hardly had any meat. For the price u pay there it should have more than enough meat. Very disappointed. But they are my favorite so I will be going back This is now 5-19 went back to the same location and ordered a med sub it was 20 bucks with chips and drink. And this is not the first time they hand me my food and sawe are out of pickles. When I ordered she said we have pickles but we have to open the bucket. But the person who had my food said they were out. If I would have known that I wouldn't have ordered a sub. I love their pickles so I was so upset. I just need to stop going!

The food is great. The staff are just unknowable. They hire young kids with no customer service…read moreexperience. I placed an order and mistakenly placed that order for the next day. I attempted to cancel in store and they couldn't assist. They called a manager who told them to just have me call customer support. Customer support number isn't a working number. I contacted the support via email who told me that the store would need to cancel the order. Overall I wasted $20 and never got help in time. I wouldn't spend my money here again after that. It's just a terrible loophole should you need any kind of support

Great atmosphere on a good day on patio right across the road from River. Food is good and so is…read moreservice.

Probably at least three food venues have failed at this location. The volume of customers is not…read moregreat. Hours are limited. If you have to stand at the entrance and wait for one of the two waitresses to seat you because they are chatting with the regulars, you leave and don't come back!!!!

Do not sleep on this place! It's a hidden gem. The sandwiches are delicious, fresh, and HUGE! it's…read morea well kept building and it's just amazing altogether. It was so good I went back again 2 more times that week I had the BLT every single time

Island View is the real deal. This sandwich is fresh sliced to order! Stop in and get a Dagwood,…read moreyou won't forget it anytime soon! Bring a big appetite or a friend!

Busy place! Popular! Had the Sexy Time sammie! Sooo good!…read more If you have a large order, order early and ahead.

I was looking for a healthy lunch option and was so happy to find this place. ( I had been to the…read moreone in Walla Walla). I had 1/2 salad and soup combo with the lemongrass salad and the Moroccan chickpea soup. The salad greens and sprouts were so fresh - THANK YOU!!! (I cannot deal with wilted greens that are turning-and so many places will serve them anyway). Loved the soup. Nice season/spiced just right. For 1/2 salad it was a large portion that I could not finish.

The sub rolls they use for their sandwiches are so soft and delicious! My husband and I both…read moreordered cheesesteaks and my daughters got turkey sandwiches. All of them were so good.

I had the worst experience at this location the salad I ordered didn't even have the correct…read moreprotein, unfortunately my lunch is only 30 minutes so I wasn't able to wait any extra time for another box of disappointment, I have always ordered my sandwich as a salad at the Edison location and it was never as depressing as the one I received at Kennewick avenue, the service was horrible it seemed no one at this location knew which way to go or what to do. I will avoid this location in the future for certain.

I ordered the big kahuna and I asked them for no jalapeño and I would like mayonnaise. I got mouth…read moreon fire because it was full of that pepper and zero mayonnaise. Thanks, but no thanks. I did not get what I paid for.

made an account to tell everyone no to go here they will not have bread and so help you god you…read moredon't go in an hour before they close because they will tell you they are off in a bit and can't do much like what? who asked? I just want food. place looks sad compared to the chipotle and mod pizza went to chipotle instead.

I highly recommend Great Harvest Bread for catering!…read more I was visiting the Tri Cities to visit a client and wanted to provide breakfast and snacks. Their online system was incredibly easy to navigate and I was able to place an order for a breakfast tray and a desserts tray. I called to confirm my order and spoke to someone in the store who said it had been received. Because they open early, they have a wide range of pick up hours that make it easy to grab your order before starting your day. I arrived around 7:45am and everything was ready for me at the counter. They also were sure to include plates and utensils. The food itself was all delicious. The breakfast tray came with these delicious savory rolls ups made with egg and bacon. The muffins were a hit and the scones were so moist and delicious. The dessert tray was also indulgent with yummy brownies and treats. Everyone enjoyed everything they had to offer. I also added to club sandwiches to my order to keep for lunch and they were so good! They offer full customization, even when you order ahead, so you can omit or add anything you'd like. Great service, great food and great overall experience!

Definitely leaps beyond graze. This was my first visit here and I got the roasted pepper chipotle…read morecheesesteak, and tomato basil soup with a roll. Flavor was great and it definitely had some actual spice which I loved. Soup was great and the roll was very soft and warm. Friendly service and a clean location. The only thing that holds it from a five star is I wasn't super impressed by the roast beef. Saying that, I will absolutely be back because it's still the best sandwich I've had in the tri cities.

A lovely little cafe that doesn't burn their coffee…read more The Honey Spartak cake is well worth the stop. Delicious food and great service!

Delicious food, great atmosphere, good customer service. A lovely place to enjoy a treat or two,…read moreand enjoy your family and friends.

First time I have been to a Firehouse Subs, apparently this is a chain with a wide range. Anyway I…read moreneeded to get a sandwich to take on the airplane and this place was rated well. I understand, the place was very clean, the service was superb (I was called 'Sir' and 'Boss'), the portion was great for the price, and taste was delicious! I was hungry but not ravenous, so the Medium size was appropriate. The large might be comparable to a Subway footlong, with the small being a 6-inch and the Medium falling in between. I do like a good Italian and selected Wheat bread. It is possible to customize toppings (I don't care for mustard or pickles). You can see in the cross section that the protein was layered high, and I should have asked for extra lettuce to balance it out. Loved the dressing and the seasoning on top, just a deep rich flavor and an aroma I remember when I close my eyes. There is an extensive spicy sauce rack, but I didn't think any were needed for this type of sub.

Subs were great and delicious! Staff was friendly.Clean inside. Good parking. Had a big variety of…read moresauces to choose from

Had a late lunch there today, taco salad was very good. They were quite busy but had great service…read more Love there Ice Harbor Red beer.

JUST DISAPPOINTED!…read more We visited here a few times now. Most recent being 08-20-25. I was in awe at how our service was. Let's say...I wouldn't be surprised if we Never stop here again! Unfortunately this is becoming so common, the service industry needs to understand that we (us customers), pretty much pay their bills. When we get bad service, we tip accordingly. Saves money for us, but defeats the purpose. Our server was well I'm going to just say.....new? Bad day? Don't care? Let's go back to summer of 2023 I was highly impressed at our experience. I can still remember how much we loved our server. She was newer but GREAT. (I can't remember her name). I didn't see her nor could I get anyone to answer my question about her. They just seem to not care. They stated "with as many people coming and going here, it could be anyone". I didn't find that appealing. I do recall she had been bartending for years before. I just wish I would've posted a review about her then. I hope she is still there cuz this place might have a chance to stay in business with her and the service she gives.