Our whole family gets our hair done at Carenza! We always leave happy. Our stylists are excellent,…read morethe communication is great, and the cost is reasonable. The salon is clean and welcoming, and we always leave feeling relaxed and refreshed.

I can't believe it took me so long to visit Carenza. I have heard amazing things about this salon…read morebut never made an appointment until recently. I came in for a hair cut and full highlights with Kellie early on a Saturday morning. The atmosphere was quite and relaxed, just what I needed so early in the morning. I was offered a beverage, and had some delicious coffee with pumpkin spice creamer; it definitely woke me up! Kellie was very thorough and left no hair untouched. The chairs they have here for the rinse/shampoo&condition treatment are FANTASTIC! Not only are they very comfortable, they have a massage feature as well. I could have laid in that chair for an hour or more. Seriously, it was amazing. My hair was cut exactly how I wanted and it continues to wash/dry/and fix perfectly. My highlights are amazing and make me very happy :) I can't recommend Carenza and Kellie's services enough. I plan on returning the next time I need my hair done and would love to experience a mani/pedi here.

It's always a little intimidating visiting a new stylist for the first time but Mistie came highly…read morerecommended!... and for good reason. First (and most importantly), my hair is stunning. It feels good, and I had the best time! Mistie is literally the sweetest and SO thorough! She really takes the time to understand your hair wishes, is clear on the next steps, and the results you can expect at that appointment, which actually made me a lot more comfortable to just let her work her magic. I felt heard and was more than confident in her abilities. It's a cozy space and we had great conversation! The whole experience felt elevated and more than exceeded my expectations- 10 out of 10 would recommend!

I unfortunately had a bad experience with Mistie. I came to her after seeing the great reviews but…read moreunfortunately my experience involved her being condescending to me, her taking little to no accountability for anything, and left with a hair color nothing compared to what I wanted. Plus her canceling my appointment day off due to not buying her recommended products from her store! I came with an inspo picture and referenced my dream color I wanted multiple times. I thought she had that same goal in mind through her recommendations, never did I think (nor did she say) the color would be a completely different color and style. After expressing this and showing her pictures again she offered to do a "complementary" service to get me to the color I originally wanted, we scheduled it the following week. We talked about the damage it could cause my hair, she recommended 7 products she sells from her store and suggested I buy and start using them soon. She never told me my appointment would be canceled unless I bought all her products at once and used them for probably a max of 4 days before the appointment. She notified me the day of the appointment that she was canceling my appointment as she saw I hadn't bought them from her store. Also they weren't all available the many times I checked! But thinking she personally recommended these items with my hair's best interest in my mind, I didn't mind waiting. It's disappointing to me as I had all intentions to buy these products and get my dream hair however this miscommunication and expectation that would pay $300+ for these 7 products at once just a week after I already payed her $340 for my original hair was so inconsiderate. I got second opinions from other hairstylists that said they would have charged me $200 max for the work she did. What was more disappointing is the fact that she kept placing the blame as me as the client for not assuming her expectations and not understanding why these products are so important (which I do understand). I felt so disrespected and although she tried to be as kind as she tries It came of a bit manipulative as she continued to blame me and compare me to a child who needs someone to dumb things down for them. Also she barely let me say anything as she talks a lot and tried to interrupt the few times she would let me speak. She may be very experienced and knowledgeable but I just truly did not feel respected as a customer.

I am a medium brunette and had some balayage for summer. I wanted to tone it down for fall (which…read moreI've had done before successfully). I had a photo and video of the color I desired (which is just a toned down version of what I had). The dimensions were already in my hair from the balayage and my natural color. The girl tried to talk me into low lights which I was confused about. I asked to just tone it. Well, she did and my hair was almost black! I was so surprised and shocked. When I called the next day to speak with a manager she offered no help. And then told me to call her back next week! I'm sorry as a business owner I would call a client to check on them if they weren't satisfied and I would NOT tell them it was their problem. So typical of an average salon to take their mistake and tell me it's my problem.

I wanted to start off with stating the fact that the stylist I had was just simply amazing. She was…read morekind, compassionate, listen to what I wanted and did a great job with my root touch up and bang trim. Really my only issue is that I was not draped properly for my color service. I had just purchased a new white shirt with mini/low mock turtle neck. A towel was never placed around my neck/shoulders. When I got home, I realized the back/top of the collar of my shirt had gotten permanent hair color all over it. This was a huge disappointment. It was literally my first day wearing it and I really just loved it but it's pretty ruined at this point unless I wear my hair down, which I dont a lot. I understand my shirt of choice for this color service could have been different, but I also know there are things that can be done as stylists to minimize accidents like this. My only other quick take away was that I was hoping to liven up the highlights that I had that were dull/lacking luster and had faded quite a bit. I was hoping to feeling the tone of them but I didn't really notice a difference in color. But my hair was shiny and my stylist did an AMAZING job with my blow out and making me feel really beautiful when I left. Again, I was just so disappointed about the fact that my new shirt was ruined and the glaze to tone down/deepen the color wasn't really as noticeable as I had hoped.. but overall, I love this salon. The staff is incredible friendly and kind and I have no doubt that this was just a one off experience. I hate to leave negative feedback but want to compliment my stylists bedside manner, kindness and her over skill set which was clearly great.

Great experience! From the beginning; when I called to book the appointment, to the finish when I…read morewas matched for "Glo" tinted moisturizer and powder, this was a wonderful experience. I'm so happy to have finally met a fabulous "Blonde" expert. Melina did a fantastic job on my highlights and cut. She listens, offers constructive suggestions, and the end result is just what I wanted! I recommend Indulge Salon and Melina without reservations. Kala

Really enjoyed my eye service here! There was a special deal happening (that I found on Instagram)…read morefor an eye treatment for 75 dollars using Dermalogica. This is one of my go to skin brands anyways, so I figured I would go for it! The aesthetician I had was so polite and professional. She talked me through what she was doing (ie eye peel, mist, etc) while ensuring that I was comfortable. We chatted about our dogs and the time flew by! All of the products felt great on my face. I could see a difference in the puffiness in my eyes after the treatment. Would definitely go back and recommend this salon!

Love this place!! Favorite salon out of the 4 I've been to in the area. Super kind and easy to…read morebook. Will be back!

Fantastic styling & cut. Made for a great treat before a wedding in town. Would highly recommend.read more

Purchased a Groupon for a Brazilian Blowout as a Mother's Day gift for my mom. I tried contacting…read morethe salon Sunday and left a voicemail, then called again Tuesday after not hearing back. When I finally received a call back, the conversation immediately felt defensive and unwelcoming. Before even looking my mom up in the system, I was told the service might cost an additional $300-$400 depending on hair type and then was told Groupon services were only for first-time clients. I explained this was a gift and that I genuinely did not know whether my mom had been there before, and politely asked if she could simply check her system first before denying the service. Instead of helping clarify the situation, the conversation turned argumentative and eventually the owner hung up on me. The lack of professionalism and customer service was disappointing, especially considering this was intended to be a Mother's Day gift.

I started going to Lidia several years ago for root touch up, style, and cut. I live in Naples,…read moreFL, most of the year; but found her for my summer months in Wisconsin. She is by far the best colorist and sylist I have ever had in this area (I lived here from birth until I retired and moved to FL). I highly recommend her. And her pricing is extremely reasonable.

Elle's smile lights up a room. She gets very serious when listening to exactly what you want, then…read moremagically, she does it! I think that the hallmark of a really good cut is how it holds up to minimal styling. I just let my hair air-dry and this is the best it's ever been! My hair is curly in areas, straight in others, and a fuzzfest in this humidity! I've purchased two of the REF products she carries and they're wonderful, AND she stands behind them -- that's how good they are. Elle is a very sweet, thoughtful and talented stylist, and I highly recommend her!

Lindsay in THE best. She specializes in blonde hair, but don't let the name fool you, she is great…read morewith every color. Her prices are super reasonable and she uses great product. I am super , super picky when it comes to color / toning and she is by far the best I have ever had. She listens and seeks feedback after every appointment. She is also not afraid of being honest and telling you if she is unable to do something or if she thinks something is a "bad idea."

I made an appointment here through yelp and when I showed up the lady I was scheduled with told me…read moreI didn't have an appointment even though I got the confirmation and everything. She said that I could text her for an appointment at a later day I texted her and she left me on read.