I Arrived at the Terraces at 5pm on Saturday May 9…read more I was told there was a problem with my pills between ECH and Terraces so could I have someone bring all my pills up to the Terraces. They also could NOT find a walker so they asked if someone could bring that as well. I had already realized that there were only 2 outlets in the room that would not work for the ice machine and compression machine. So I had them bring up my large outlet and surge compressor to plug everything into. When my friend arrived with all the stuff she called and told me she and some other people were out front because nobody would answer the bell. Since I didn't have my walker yet. I had to sit in my bed and scream. I need help until somebody finally came to the door and said, what do you need? And I said, people are stuck outside. Turns out the person monitoring the door decided to take a break. I was warned that there is only a skeleton crew available on the weekend. Little or no PT or OT. PT which is the main reason I was at The Terraces have some very good people but the policy is not to schedule specific times. That they need to be flexible because people have other things they need to do. So they can just tell you morning or afternoon. Four days had passed and I'd never seen a real towel. There are paper towels, but that's it. So when they said Thursday is the day for you to take your shower? I was like, okay? And since I didn't know what time PT would be because they never tell you, I thought I better hurry up and get it done. So I go in the bathroom, I wash my hair. So I used a diaper like a turbine on my head to collect the water from my hair. It actually worked pretty well. And then I finally got done I wiped dry with the paper towels all the rest of me. After all this someone brought me towels. That was the first day on Thursday that I ever saw a towel. There was a wheelchair in my room that was broken and I said, well, why don't you go get another wheelchair and she says, we don't have any more. This is their business to have equipment that is working. So now I have a defective wheelchair sitting in my room, taking up space. Once again, because PT can't organize anything. She stopped by at quarter to 10 asked if i had my pain pill. I told her no but she could just request one from the nurse. She said she'd be back at 10. She finally returned at 11:05. I yelled at her. She took real offense at that. She said she couldn't get back when she tried. That's just the way it is here she reiterated. We don't do schedules. She told me she wasn't here to give me a session now but to put me off until later again. I'd been waiting since 10AM. She said she'd have to get somebody else to work with me. I agreed. I realized how she operated. She would whirl in like a tornado. Start taping exercise diagrams on the walls and then say she would be back later at her convenience. I asked if they could give me a window for PT. 8-10 or 10-noon. She said they never start at 8 and that they couldn't do windows either. There is no end to the incompetency and inefficiencies at this facility. I'm making a comedy out of this but the reality is there are people in this facility that may be in life and death situations, and it is not a laughing matter for them. They have a whiteboard where you can put down pain control, when you had your last dose, when's the next one, what your pain level is when your pt schedule is etc. But nothing is filled in on them. This place is run by the seat of somebody's pants, I just don't know who's really in charge. There is a whole team of hard-working people at the bottom that are trying to do their best. They are the people that serve your meals. The wonderful Peter, who changes the ice all during the day for my knee is smiley, nice really cares. The people cleaning people, the cna's some of the nurses, but management just lets everything run helter, skelter. The PT when it happens is good. You just don't know when it's going to be Happen. All I can think of is the patients are too old to care. They just do what they're told when they're told, and they don't have any advocates. I don't fit into that mold. And there's the infamous red button. They have a handset at each bed, to operate the TV, and it has one big red button you can push if you need help. You can kind of only push it once it's either like on or off. There is no two-way communication. Then you sit and wait. You could wait an hour. If you need help going to the bathroom, good luck. There are signs all over the walls. Call, don't fall, press the red button. What a joke. I think the last scheduling issue with the PT woman was the end of everything as far as I was concerned. There would be little or no PT on the weekend so I left at noon.

I have never encountered a community with such an extraordinary team. From the moment we arrived,…read morethe warmth and professionalism were evident. Administrator Andrii set the tone. He was incredibly thorough during our tour--no rushing, no skipping over details. He patiently answered every question and made sure we clearly understood how the community operates. His calm, knowledgeable presence immediately built trust. The CNAs and nurses were equally impressive. They were attentive, compassionate, and consistently greeted residents with genuine smiles. What really stood out was how client-centered they were. Every staff member we passed made eye contact, said "hello," and acknowledged each resident by name--as if each person truly mattered. It's rare to find a place where excellent care, kindness, and professionalism all come together so naturally. This community exceeded our expectations in every way, and we left feeling confident, grateful, and comforted knowing that residents here are treated with dignity and heartfelt care.

Everyone we encountered was warm, welcoming, and genuinely seemed to care about the residents…read more Cynthia was especially kind and compassionate, taking the time to walk us through the process without ever making us feel rushed. Her patience, empathy, and attention to detail made what could have been a difficult decision feel much easier. We also enjoyed spending time in the beautiful inner courtyard during our visits. The grounds were clean, well maintained, and created a peaceful, inviting atmosphere that made each visit even more pleasant.

I had a great experience, staff were very helpful, DSD provided great customer service.read more

They work so hard to take care of the elder ones in our family. We are so fortunate to have people…read morethat do this in our society. I did not feel good putting my father in a "home", but the staff and everyone there is so nice my dad whom had dementia towards the end of his life at 92 really did enjoy his time with them at villa siena!!! I highly recommend this senior care center. My Aunt Marie is at Siena now as well, and she misses her apartment that she loved, but she kept falling there and broke her hip. Then she fell again so we who weren't near her town needed to place her. She has good insurance so she was able to get in. She misses her apartment of course but she is safer now and loves reading scripture as well as many books they have in multiple libraries on site at Siena! This place just is one of the better places.

If you need an assisted living facility for your loved one, I can think of no better place than…read moreVilla Siena. My mom has been a resident here for 8-years and she loves it. The staff is OUTSTANDING. they truly CARE for all the residents. During the Covid outbreak they did an excellent job keeping the residents safe and healthy. Highly, highly recommend.

Bridgepoint outdid themselves today at the Turkish Party. My mom and all her friends dressed up and…read morejoined the spirit of the lunch. It was over the top fun, the staff went above and beyond today to make this a special event. Here were some of the comments from our resident group today. "Best party ever". "This is exactly why I moved here to enjoy life again." "It raised my spirits to be part of the fun today." A plus all around, including the exceptional food. Hats Off Bridgepoint

I wanted to write a review for two employees Lani and Alicia at Bridgepoint Los Altos! I had a…read moreminor emergency and they were able to help me with amazing service and care. You could just tell that they both enjoy their work. They didn't have to help me but they are passionate about people. Thank you!

In General highly recommend Sunnyvale gardens Would like…read moreto acknowledge a few people First and foremost the administrator Robert Pierce Social worker Sam RN nurse Meenu PT Deepak Business office Celest and Kayla

Recently, my mom underwent hip surgery, and after being discharged from the hospital, she spent…read moresome time at Sunnyvale Garden Rehab. Despite the natural challenges of recovery, the experience was genuinely positive. The facility is bright, clean, and thoughtfully designed with lovely gardens where both patients and families can relax. The staff were consistently professional and kind, and the management took the time to reach out to us as family members to ensure we were comfortable and heard. Overall, I'd give the experience a solid 4.5 stars. The only small area for improvement would be the food options. My mom is Asian, and we noticed there weren't many Asian-flavored meals available. With more and more Asian patients enrolling, adding a bit more variety in that area could make the experience even better. Thank you again to everyone at Sunnyvale Garden for making my mom's rehab stay as pleasant and supportive as possible.

Hubby & I moved his 94 year old mom up a little while ago and we've been very happy so far. We've…read morefound the staff helpful and caring. The place is very clean and large and reasonably quiet. We've learned a few things about skilled nursing facilities. Those near hospitals tend to be bedlam since there's a lot of short term patients who walk the halls. It's difficult to get a long term bed in a place like this. We tried to go to the three places that are within half a mile of our house but we're also close to two hospitals, so it was no go. Sunny View is connected with a memory care and an independent (and assisted) living facility. So it's much easier to get a long term bed, and the place truly is calmer and quieter. The food is better. The staff can provide more attention. The grounds are lovely. There's a very nice central patio area with lots of shade where people can hang out. I'm hoping we can convince his mom to do PT/OT so we can get her outside a bit. Like most people over a certain age, she's depressed that her body doesn't do what she wants it to, and we can only tell her that PT and OT will help with that. But she's content and we're glad she was able to get a bed near a window with a good view.

Truly amazing care of my Father by the entire team at Sunny View Care Center. From the moment he…read morearrived, Ameresh and Tom immediately got him situated and comfortable. The entire staff has been amazing and I am 100% sure it contributed to my Father's speedy recovery. This is nothing like other rehab centers that I have been to. It's clean, there is no foul smell, and the food is really good. I would give more stars if possible. Thank you Sunny View!

In a couple of weeks I shall have been a Forum resident for 5years. I can hardly believe it. In a…read morematter of weeks I shall be 90 years old. It is true, the time goes so fast, with many choices of things to do. The food here is first class, dining out every night, or in ones home. One rarely hears complaints here, only comments about how lucky we were to find this place. The staff attentive to our every need. Last week six of us got together for a Hawaii evening. We were all either born there or had lived there for a long period, such fun. It's so easy to do things like that. I plan a big party for my birthday, and reserving tables for any occasion is just done online. Imagine, a place where dozens of geriatric grandmas and grandpas are still enjoying life. Come join us, you will love it!

Decrepit facilities, overcrowding, expensive, unappetizing food, poor healthcare. Some nursing…read moreassistants are vary competent and kind, but overall this place is a loser. (My remarks apply to the skilled nursing facility)

I had a family member here and was in the building pretty often, so I got to see how things…read moreactually run day to day. One thing that really stood out to me is that the administrator is a nurse, which you honestly don't see very often. It made a difference, there's more understanding of what's happening on the floor, and it feels like decisions are made with patient care in mind, not just operations. The CNAs were great and constantly checking in, and therapy stayed involved and kept us updated on progress. I felt like my family member was being taken care of by people who knew what they were doing and actually cared.

I was there because three people came to El Camino Hospital where I was Hospitalized after stroke…read moreand promised me two things 1 A private room right away or soon after admission 2 To accept Medicare payment and charge me nothing extra. Well when I got there there was no private room available since there was only few. But they charged me $3038.00 for 21 days in addition to what Medicare had given them. Talk about a shady business! The stars are only for OT/PT staff

Our family had such a positive experience at Cedar Crest Nursing and Rehabilitation Center after…read moreour dad's hospitalization. The level of care, compassion, and teamwork from everyone there truly stood out. Huge thanks to the therapists, nurses, CNAs, social workers, case managers, activity staff and all the staff who helped care for our dad. You can really tell that everyone works together and communicates well because everybody was always on the same page regarding his care. That gave our family so much peace of mind during a very stressful time. Their holistic approach made a huge impact on our dad's recovery, and they also provided so much emotional support to our entire family throughout the process. The staff was patient, kind, attentive, and always willing to answer questions or help whenever needed. The facility itself was also very clean, organized, and well maintained, which we really appreciated. Thank you again to the entire Cedar Crest team for everything you did for our dad and our family. We will always be grateful.

My mother was admitted to Cedar Crest for therapy and she has received very good care at this…read morefacility. The care and therapy are superb as is the cleanliness and aesthetics. My mother is very happy with the attention she is getting there. I am particularly happy with her therapy!

Exceptional care and genuine compassion. Starlight Caregivers Inc. has been a true lifeline for our…read morefamily. From the moment we connected with them five years ago, their professionalism and warmth stood out. The caregivers are not only highly skilled but also deeply empathetic--treating us with dignity, patience, and kindness every step of the way. They've become part of the family. Cindy and the team went above and beyond to anticipate our needs and provide tailored support, even during stressful times. Whether it was personal hygiene care, meal prep, or simply being a comforting presence, they consistently delivered with excellence. Their communication was clear and proactive, which gave us peace of mind knowing our family member was in good hands. They also made our lives easier by handling the paper-work for our long-term-care insurance. When an emergency arose and we suddenly needed around-the-clock (24x7) assistance, they were there with additional help and no gap in coverage. Just one text was all it took! What peace of mind knowing that we could rely on them to augment our regular caretaking schedule without having to hunt during a crisis for additional caretakers. If you're looking for a caregiving service that truly understands what it means to care, I can't recommend Starlight highly enough.

Starlight came to our rescue when we needed an aide for my father. We were guided with care and…read moreprofessionalism and paired with an aide named CK. CK came with a reputation of being one of their most sought after and best aides and he happened to become available after caring for another gentleman for a long period. Little did we know what a powerhouse CK would be. In his early 70's and small of stature, it was a delight to see how strong of heart and body he was. His kindness and respect towards my father never faltered. He often did night care and never did he complain of being tired or the hours or the duties. He was loyal to the very end even when it took almost 4 years for my dad to pass when originally we all thought it would be a year. He never called out sick and probably took one or two short vacations in all that time. He was steadfast and competent and gave my father the dignity he deserved. Starlight was easy to work with and we are so grateful To have had them and CK be a part of our journey with my dads and of life. I can't recommend them enough!