I have never encountered a community with such an extraordinary team. From the moment we arrived,…read morethe warmth and professionalism were evident. Administrator Andrii set the tone. He was incredibly thorough during our tour--no rushing, no skipping over details. He patiently answered every question and made sure we clearly understood how the community operates. His calm, knowledgeable presence immediately built trust. The CNAs and nurses were equally impressive. They were attentive, compassionate, and consistently greeted residents with genuine smiles. What really stood out was how client-centered they were. Every staff member we passed made eye contact, said "hello," and acknowledged each resident by name--as if each person truly mattered. It's rare to find a place where excellent care, kindness, and professionalism all come together so naturally. This community exceeded our expectations in every way, and we left feeling confident, grateful, and comforted knowing that residents here are treated with dignity and heartfelt care.

It has taken me some time to leave a review because I've been so upset over the way this facility…read morehandled a situation. Our 88-year-old mother was referred to this "beautiful" and highly recommended rehab facility in November of 2024 and spent 20 days there. It has a very low staff to patient ratio and my mother didn't get the care that she needed. She used her call button often if we weren't there with her and often needed repositioning. One of her complaints was that the call button was often placed out of her reach at nighttime. My family and I split time at the facility and were there 8-10 hours a day. We saw the doctor one time during those three weeks. It often took a number of days to get medication changed and implemented. Nurses and CNA are overworked and understaffed, therefore, toileting and dispensing medication was often late. My mother developed a horrible bed sore that we are still dealing with to this day. I'm well aware of the issues plaguing these types of facilities, but this experience was beyond disturbing. On my mother's last day there she told us about an "issue" from the night before with one of the CNAs. I immediately went to the director of nursing to inform them. The directors of nursing and administration hopped on the complaint immediately and interviewed with my mom with me present. My mother was able to articulate exactly what she told me when interviewed by the directors. I left at 3:30 PM and told the staff I would return at 5:30 PM to help her with dinner. As I was on my way back to the facility, I received a phone call that my mother was being transported to the ER on a 5150. During the course of the facility's due diligence, the Los Altos police department was called to come interview my 88-year-old bed-bound mother with no family present with her. I would have had no issue with it, save for the fact that there was no communication to the family that would happen as the outcome of the complaint, or I otherwise would not have left. My mother has always been a very timid and non-confrontational person and having two imposing men in dark uniform with guns on their belts come into her room made her anxious and frightened therefore she made some concerning statements, which is understandable. I also understand the need to 5150 someone when appropriate. The hospital never issued a 5150 and my mother's medication was changed, as needed. This change could have been done at the facility if the doctor was present half the time they said they would be and/or would have communicated with us in a timely manner. Granted, it was a blessing to get her out of there and home with us. It's unfortunate that some facilities have the reputation they do, but understaffing and lack of communication with a "non-present" doctor is the common denominator. This place was a horrible experience.

The care was excellent. The nurses and doctors took a lot of interest in giving me all the support…read moreand help I asked of them. I'm so thankful that the staff is still supporting me even after I left the facility

Stopped by to tour the facility. They have valet on site which made it very convenient…read more Destiny at the front receptionist desk was very nice and made me feel welcomed. I've been to a few other facilities and Los Altos Post Acute felt inviting. I was able to speak with the administrator, Ryan. He reassured me that we would be in good hands.

couldn't have asked for a better facility for my family! Case manager really cares and all staff…read moreare super nice.

Thank you for taking care of my grandpa, great facility , nurses and social workers were always so…read morehelpful!

Bridgepoint outdid themselves today at the Turkish Party. My mom and all her friends dressed up and…read morejoined the spirit of the lunch. It was over the top fun, the staff went above and beyond today to make this a special event. Here were some of the comments from our resident group today. "Best party ever". "This is exactly why I moved here to enjoy life again." "It raised my spirits to be part of the fun today." A plus all around, including the exceptional food. Hats Off Bridgepoint

I wanted to write a review for two employees Lani and Alicia at Bridgepoint Los Altos! I had a…read moreminor emergency and they were able to help me with amazing service and care. You could just tell that they both enjoy their work. They didn't have to help me but they are passionate about people. Thank you!

In General highly recommend Sunnyvale gardens Would like…read moreto acknowledge a few people First and foremost the administrator Robert Pierce Social worker Sam RN nurse Meenu PT Deepak Business office Celest and Kayla

Recently, my mom underwent hip surgery, and after being discharged from the hospital, she spent…read moresome time at Sunnyvale Garden Rehab. Despite the natural challenges of recovery, the experience was genuinely positive. The facility is bright, clean, and thoughtfully designed with lovely gardens where both patients and families can relax. The staff were consistently professional and kind, and the management took the time to reach out to us as family members to ensure we were comfortable and heard. Overall, I'd give the experience a solid 4.5 stars. The only small area for improvement would be the food options. My mom is Asian, and we noticed there weren't many Asian-flavored meals available. With more and more Asian patients enrolling, adding a bit more variety in that area could make the experience even better. Thank you again to everyone at Sunnyvale Garden for making my mom's rehab stay as pleasant and supportive as possible.

Hubby & I moved his 94 year old mom up a little while ago and we've been very happy so far. We've…read morefound the staff helpful and caring. The place is very clean and large and reasonably quiet. We've learned a few things about skilled nursing facilities. Those near hospitals tend to be bedlam since there's a lot of short term patients who walk the halls. It's difficult to get a long term bed in a place like this. We tried to go to the three places that are within half a mile of our house but we're also close to two hospitals, so it was no go. Sunny View is connected with a memory care and an independent (and assisted) living facility. So it's much easier to get a long term bed, and the place truly is calmer and quieter. The food is better. The staff can provide more attention. The grounds are lovely. There's a very nice central patio area with lots of shade where people can hang out. I'm hoping we can convince his mom to do PT/OT so we can get her outside a bit. Like most people over a certain age, she's depressed that her body doesn't do what she wants it to, and we can only tell her that PT and OT will help with that. But she's content and we're glad she was able to get a bed near a window with a good view.

Truly amazing care of my Father by the entire team at Sunny View Care Center. From the moment he…read morearrived, Ameresh and Tom immediately got him situated and comfortable. The entire staff has been amazing and I am 100% sure it contributed to my Father's speedy recovery. This is nothing like other rehab centers that I have been to. It's clean, there is no foul smell, and the food is really good. I would give more stars if possible. Thank you Sunny View!

In a couple of weeks I shall have been a Forum resident for 5years. I can hardly believe it. In a…read morematter of weeks I shall be 90 years old. It is true, the time goes so fast, with many choices of things to do. The food here is first class, dining out every night, or in ones home. One rarely hears complaints here, only comments about how lucky we were to find this place. The staff attentive to our every need. Last week six of us got together for a Hawaii evening. We were all either born there or had lived there for a long period, such fun. It's so easy to do things like that. I plan a big party for my birthday, and reserving tables for any occasion is just done online. Imagine, a place where dozens of geriatric grandmas and grandpas are still enjoying life. Come join us, you will love it!

I am so happy that my Dad decided to move into the Forum. Because of this decision, he is more…read morephysically active, socially engaged, and on a healthier daily schedule with a better diet than he otherwise would be by staying in his own home (his original plan). While moving into a senior community was a big adjustment, my Dad has come to really appreciate it and generally, every resident I talk to seems very happy at the Forum (you should ask residents you see how they like it when you visit). Some of the other benefits I've seen about the Forum are: * Management and management structure - The Executive Director (Nancy is great) and her management team and the staff are friendly and genuinely care about the residents, the cleanliness of the facilities, and the service provided. Additionally, the Forum is a non-profit benefit corp and is run somewhat like an HOA where the owners/residents have the ability to substantially influence overall policy and items important to them (e.g. food, entertainment, services, etc.). One key difference from a normal HOA is that the owners have the time and desire to make this model work as it requires participation to do so. * The naturally beautiful setting of Rancho San Antonio that surrounds the Forum - While not everyone takes advantage of all the hiking trails, just being in nature provides a relaxing, healthy setting. This is quite different from some of the senior centers that are in more urban settings. * Health facilities, library, ample activity spaces, planned activities (movies, presentations, etc,) and excursions (off site), many grassroots activity groups...uhh a wood shop? keep things more interesting while the services free residents up from the daily challenges (cooking, cleaning, etc.) and give them more time to enjoy. * Full continuum of care - You start of in independent living in a condo unit or stand-alone villa. Should your health needs and ability to live independently change, they have skilled nursing and assisted living facilities right there as well as a new memory care facility (on a fee for service basis after you sell your independent living unit). * Very pet friendly with many folk owning dogs, cats, other critters and visiting pets welcome. * Resident happiness - Perhaps the most important gauge is that I'm still surprised at the general level of satisfaction I sense from the residents ... and I visit pretty regularly. If your family is looking into senior living communities, check the Forum out!

I had a family member here and was in the building pretty often, so I got to see how things…read moreactually run day to day. One thing that really stood out to me is that the administrator is a nurse, which you honestly don't see very often. It made a difference, there's more understanding of what's happening on the floor, and it feels like decisions are made with patient care in mind, not just operations. The CNAs were great and constantly checking in, and therapy stayed involved and kept us updated on progress. I felt like my family member was being taken care of by people who knew what they were doing and actually cared.

We made the decision to remove my father this facility. The RN and CNA are not well trained. My…read morefather complained about chest pain and they did not do anything until the family member arrived. They didn't even bother to call the family member ahead of time. My father got a bladder infection because they re-insert the same catheter which they're not supposed to and now we're dealing with the infection this place does not have 24 /7 staff. They make their patience. Wait a long period before taking them to the bathroom, which is not human like do not send your family members this facility whatsoever the care quality here it's not safe. Some of the staff members are nice, but they are not fully equipped to have people there with heart issues.

Our family had such a positive experience at Cedar Crest Nursing and Rehabilitation Center after…read moreour dad's hospitalization. The level of care, compassion, and teamwork from everyone there truly stood out. Huge thanks to the therapists, nurses, CNAs, social workers, case managers, activity staff and all the staff who helped care for our dad. You can really tell that everyone works together and communicates well because everybody was always on the same page regarding his care. That gave our family so much peace of mind during a very stressful time. Their holistic approach made a huge impact on our dad's recovery, and they also provided so much emotional support to our entire family throughout the process. The staff was patient, kind, attentive, and always willing to answer questions or help whenever needed. The facility itself was also very clean, organized, and well maintained, which we really appreciated. Thank you again to the entire Cedar Crest team for everything you did for our dad and our family. We will always be grateful.

When we placed our mom here, she was once driven to her Oncology appt with a near low oxygen tank…read morewhich resulted in transfer to a hospital room for the remaining of her life. She also developed bed sores and contracted RSV during her stay at Cedar Crest, where we never saw the doctor personally, as well as two separate nurses almost double dosing her dayquil dose had I not called them out (the earlier nurse did not log in her initial dose). Most nurses were impatient with my mom. It was hard to watch, and still to this day traumatic to remember. We had submitted our complaints, but to their advantage we were grieving her death too much to get into pressing charges of carelessness and neglect. Do. Not. Come. Here.

Exceptional care and genuine compassion. Starlight Caregivers Inc. has been a true lifeline for our…read morefamily. From the moment we connected with them five years ago, their professionalism and warmth stood out. The caregivers are not only highly skilled but also deeply empathetic--treating us with dignity, patience, and kindness every step of the way. They've become part of the family. Cindy and the team went above and beyond to anticipate our needs and provide tailored support, even during stressful times. Whether it was personal hygiene care, meal prep, or simply being a comforting presence, they consistently delivered with excellence. Their communication was clear and proactive, which gave us peace of mind knowing our family member was in good hands. They also made our lives easier by handling the paper-work for our long-term-care insurance. When an emergency arose and we suddenly needed around-the-clock (24x7) assistance, they were there with additional help and no gap in coverage. Just one text was all it took! What peace of mind knowing that we could rely on them to augment our regular caretaking schedule without having to hunt during a crisis for additional caretakers. If you're looking for a caregiving service that truly understands what it means to care, I can't recommend Starlight highly enough.

Starlight came to our rescue when we needed an aide for my father. We were guided with care and…read moreprofessionalism and paired with an aide named CK. CK came with a reputation of being one of their most sought after and best aides and he happened to become available after caring for another gentleman for a long period. Little did we know what a powerhouse CK would be. In his early 70's and small of stature, it was a delight to see how strong of heart and body he was. His kindness and respect towards my father never faltered. He often did night care and never did he complain of being tired or the hours or the duties. He was loyal to the very end even when it took almost 4 years for my dad to pass when originally we all thought it would be a year. He never called out sick and probably took one or two short vacations in all that time. He was steadfast and competent and gave my father the dignity he deserved. Starlight was easy to work with and we are so grateful To have had them and CK be a part of our journey with my dads and of life. I can't recommend them enough!