The service team at LG Kitchen and Bath was great! We had a tricky plumbing issue and they were able to diagnose the problem quickly, order the replacement parts and send out a technician to install the new parts promptly. We really appreciate the great service and recommend them! read more

Terrific service and inventory!!! Top of the line products and knowledge of the pros and cons as the products are used over the years read more

This is a unique plumbing supply business that not only has a store front but provides installation as well. If you don't know what you want or need a replacement fixture, this is the place to go. The showroom is well stock and John, who very low key is a walking encyclopedia on plumbing fixtures. If you can't find the fixture in the store, he'll find it on his computer for you, order it and calls you when it comes in for pick up. I found the pricing reasonable. Art , The President of the business handles installation in a very updated way, By Text. In my case, the kitchen faucet arrived by noon the next day, sent him a picture of the work site, he texted me a price for the installation, I accepted, and the faucet was installed in my kitchen in less than 24 hours from receipt. Give them a try! read more

Our guest toilet was constantly filling the bowl with water, which meant the flapper wasn't holding the water in the reservoir. I've fixed these myself before, but this current toilet is "special" and I couldn't service it directly. The Power Room was incredible. John -- in the store, he quickly helped me identify the toilet model I had, the parts inside, and provided instruction on how the pieces fit together. Art -- the new owner was super easy to work with, sent texts on the iPhone with estimates and line item costs. Not only that, he got us schedule very quickly. Chris -- the guy who came on site hit some snags while trying to install the new parts, did some thinking, did some research, and found a way to get the new parts to fit smoothly. He tested it and did a demo for us at which point we found related problem requiring him to more time. He was pleasant, easy to work with and kept saying, "I'm here to make this work. I'll make this work." And he did. He was pleasant. He had a genuine smile. And he was dedicated. Thanks you guys for keeping the powder room reputation stellar. read more

After we had a new shower fixture installed by a plumber, we had to find someone to repair the tile that had to be removed. 4 different tile installers said the job was too small. I called The Powder Room and John referred me to the owner, Art. After sending a few pictures, Art assigned one of his tile installers. We could not be more happy with the results! The tile installer, Willy, was courteous, friendly, and kept the area clean through the work. The work is absolutely PERFECT! You cannot even tell there were replacement tiles put in. We highly recommend The Powder Room. For our next remodel we will just go there! read more

Los Gatos Kitchen & Bath - Original opening - Kitchen & Bath Near Me - Los Gatos, California

John was super helpful in finding a solution to my tub faucet problem. This is the second time that he has provided a solution when other failed or didn't even want to try. If you have a tough faucet, plumbing valve type of issue, look no further you have your solution here. read more

Good COVID protocol. Needed to order a Toto toilet that was compatible with a Toto Seat. They looked up our model # and gave us options. We purchased it, paid to have it installed (~$250) only to find out that when we too the seat of the box it didn't fit. We then had to have the toilet pulled, re-boxed, and taken back. We ordered a compatible model, picked it up and had to pay another $250 for install. They took no resposibility for the mistake and refused to offer any compensation. We needed a new wax seal ring and even made us pay $10 for it.... (2x higher than ACE). I would have rated them 4-5 stars if we didn't have these problems. My point is that the ultimate measure of service is how a business will respond to problems caused by them to their customers. A real insult and a great disappointment.... read more

Absolutely horrible experience. No showed several times took almost 3 months to finish a "2 week job" owner was rude and demanding. Had to get a different contractor to finish their work. Do not waste your time and money with this place read more

Easy to communicate with, fast, and super helpful! Art was really responsive and Ernesto did a great job with a unique kitchen install. Thank you! read more

We went to Powder Room on Monday afternoon 30 minutes before closing time. The old man didn't seem to welcome me and my kids. His tone and physical gestures implied that me and my kids shouldn't come this late. Nevertheless, I tried to behave and talked to him nicely to let him know that I was a serious buyer. He did treated us nicer after I asked him for help. Overall, I would say I didn't feel like I was getting proper treatment from him. Maybe he had a bad day or maybe he wanted to claim his right to refuse service to any person for any reason. I told him that my husband and I would come back the next day to make the final decision. He simply asked me "who was buying? The pumper, the husband or you?" Whatever he meant, I decided not to come back to his store. read more

Los Gatos Kitchen & Bath - We searched for the nearby store where they still opened and went to see what they could do to help us.. - Kitchen & Bath Near Me - Los Gatos, California

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Quick response. Efficient technician. Very satisfied with experience. Skilled at recommending alternate solutions to problem. Good coordination with manager of store who is always helpful and knowledgeable. read more

John always gives great service whether it's knowing the parts we need and immediately calling when a part has arrived. Great supply of fixtures in the store as well. read more

Went in as a new buyer of kitchen faucets. Liked "pull downs" but did not want one that did not look sleek and solid. John helped me know what I wanted and the store had exactly what I wanted. Ordered that day and picked up (perfect recessed pull down) next day. Done deal. read more

Los Gatos Kitchen & Bath - Faucet, Solid, with recessed spray - Kitchen & Bath Near Me - Los Gatos, California

I had a great experience at The Powder Room. I bought a bidet toilet after getting some really helpful information from John. I had some specific requirements and he helped me find the best options. He also helped me pick out some shower fixtures. I highly recommend coming here. read more

Art helped get a technician sent out to my rental in San Jose the same morning I called. Freddy was quick and courteous. He fixed the stopped faucet quickly and my tenant was very pleased. Not to mention Art had great communication with me the whole time. Will be using these guys again if my Grohe gets stopped up again. A+, 5x Star Service! Cheers! read more

I bought all the plumbing needs from here for my kitchen remodeling some years ago. Everyone there is very knowledgeable and help you make selections! I bought things online for my next project based on my contractor's recommendation and I regretted. The photos don't quite tell you everything, like slight color difference or overall feeling, and since I'm not an expert, it is hard to decide among overwhelming number of items. After wasting so many hours choosing faucets, shower heads and sinks, I am not quite happy with my decisions made through online purchasing. So for my current project, I am back to the Powder Room! With helpful staff, I made my decisions very quickly and they were cheaper than what I was considering buying online! I went a few different plumbing places, too, but the service is never good. I'm happy with my decisions made at the Powder Room, and I'm by going back online or anywhere else! read more

Words can hardly describe the extra effort John made for us. We walked in with a high-end bathroom faucet that leaked. John took that faucet and, instead of selling us a new one, worked to fix the one we had. He ultimately fixed it, and all we needed was a new cartridge. There is only one store I will go to when I need fixtures, and it's The Powder Room. John is amazing. read more

Wow! The kind of customer service you don't expect anymore. The hand held shower head broke (it was old). It's very important for my 2 elderly, disabled parents. John understood and ordered my part for the next day and gave me a loaner handheld in the mean time. New part was there in less than 24 hours. Such wonderful service. Thank you. read more

We needed what seems to be a funky piece to be able to flush our kohler toilet and luckily I found the powder room! John was superb from start to finish. He walked me through how to give him the part number to check if they had it in stock and they did! When I went into the shop, he happily put the pieces together for me so we didn't have to fumble with it when I got it home. My hubby was DELIGHTED to know he had less work to do!! He just had to install and flush the toilet! Yay! Story continues! John called me back the next day to check if the part was working ok for us! What amazing customer service! It's like I had surgery and the doc was calling to check in on my recovery! Go to the Powder Room the next time you have plumbing needs, they're really top notch! read more

The Powder Room occupies a small corner space on N Santa Cruz Avenue, across Roberts Rd from the DMV. It is 2 short blocks from the larger and more forbidding Los Gatos Plumbing Supply showroom. I was looking for a solution to a problem that I had with it taking minutes for hot water from my heater to arrive at some of my faucets. I was wasting many gallons of water just to get hot water for my sink and dishwasher. I assumed that I would need an auxiliary, under sink, water heater installed. Instead, the saleswoman at The Powder Room recommended a hot water circulation pump, and a patented "comfort valve". I incorrectly assumed that I would need to install a hot water return line, but this system uses the existing cold water line, obviating the need for extensive plumbing work. The folks who own the showroom also own Thornes Plumbing. Tom Thorne does installations for fixtures purchased at the store. We bought the pump and made an appointment for installation. Tom arrived at the exact time scheduled, and he quickly and neatly installed the pump and valve. The solution works great, and I am very pleased with the knowledge and service from The Powder Room. Highly recommended! read more

The Powder Room set a new high in customer satisfaction in my book. I bought a cartridge to fix a leaky Grohe faucet but ran into problems trying to take the faulty cartridge out. I took the entire assembly out and went back to the store to see if I could get a new assembly instead. John looked at the part and told me to wait. He quickly ran across the street and asked one of the car mechanics to help. John came back a few minutes later with the faulty cartridge removed. He then replaced it with the new cartridge I bought a few days ago. Problem fixed without additional cost. In my book this is customer satisfaction at the highest level and is hard to come by. Thank you, John! read more

Awesome service they really value the customer and appreciate every one very inclusive and helpful. I will definitely use them as a repeat customer read more

Today was my first experience with "The Powder Room". An employee named John was very knowledgable and helpful. I showed him the old bathtub spout that I needed a replacement for. He quickly checked his stock & found exactly what I was looking for. I told him that an employee at RV Cloud referred me to his business because they didn't have the part which was a surprise to both of us. Obviously I won't be going back to RV Cloud again. John was great & I informed him that in the future, I will buy all my bathroom & kitchen fixtures from "The Powder Room". Great customer service & knowledgable employee(s)! read more

Great experience yesterday. Discovered that the water shutoff valves to our house were not operating. By afternoon - all fixed. We used Thorne's plumbing (previous owners) for years. The new owners have not missed a beat. read more

Best kitchen and bathroom accessories selection and material. John is extremely knowledgeable and mist friendly person. Shares with you the latest designs, materials and modern accessories. They have top of notch brands. Highly recommend if you are looking for luxury kitchen stuff. I'm so happy with kitchen sink the latest nice design. Thank you John for all yo do to make customer happy. read more

Beware: not Covid-safe! The man working there is not requiring masks and is not putting one on himself -- yuck! Before going in this morning, I asked if he was enforcing a mask requirement and he said "no I'm not wearing one so no". There was some hand sanitizer on the counter but wouldn't risk it. read more

I simply love this place. I have shopped around for a few years trying to locate a place that had great Customer Service and either knowledge about the products or the ability to get me the information needed. They are able to provide the materials when they say they can get them. I feel very confident that I will get results every time I bring in a Customer to select Plumbing materials or compare the pro's and con's of the different materials and manufacturers. I tell my Customers that we need to go to the Powder Room and talk to "the experts" about their Plumbing selections. I have had numerous bad experiences with other plumbing places, misinformed me of the shipping time line, didn't receive the order complete, didn't place the order the first time, didn't know about how to fix issues, wasn't helpful when I need answers or just plain rude. This in the end makes me look bad and unfortunately my customers start to second guess what I commit to them. As A General Contractor I rely on suppliers to get me the materials when they state they can get them so that I can produce results and stay on time for my Customers. The Powder Room has helped me secure the Plumbing Materials side of my business. read more

Awesome local resource! Thanks for helping me by obtaining all the correct and updated Kohler parts....all fixed now. You rock John! read more

My wife wanted me to write this review on her behalf ... over the past couple of years, we've been to many different home renovation/specialty boutiques up-and-down the peninsula for various home projects. However, she loves this place! A little while back, she purchased a shower head, shower trim kit, and tub stopper - only to find out that our contractor had purchased a similar set a month before! Upon returning the items to the store, the owner was very gracious and understanding - accepting the return with zero problem. We've shopped here before and they've always been exceedingly helpful with selection, demonstration, and comparison of different items. I would highly recommend this store for any bathroom project and we will shop here again! read more

Kathy at The Powder Room is wonderful to work with. She helped us pick the right toilet, quoted us a reasonable price for the toilet and also the installation. The Powder Room's selection is excellent and its great they do have Saturday hours! Kathy followed up on Monday to confirm the installation date and time. They arrived on time. She gave me a low and high number for installation in case they ran into issues at our house. They didn't, installation was the lower of the two number. All in all, an excellent experience with excellent service. read more

Ordered a floating cabinet and sinks from John. He's a jewel, I would recommend him to anyone doing a bathroom remodel. Very responsive and so easy to work with. read more

Great service, huge selection, very helpful, carries specialty items. I recommend for parts and fixtures.

Great customer service. I visited right when coved hit and John was so helpful. I just went on line because I need another part and will be in monday read more

I had water leaking from my upstairs shower through the downstairs ceiling. I called another plumbing company that came out for a service call and gave me an estimate of $800-1100 to open the wall and replace the entire shower plumbing assembly. That didn't seem right to me. I talked to these guys. They were very nice, patient and helpful. I bought a $30 part and repaired it myself. read more

They have a beautiful show room, and Kathy was very helpful while we were looking at things. We decided on 3 possible faucets and asked for quotes with whatever discounts they could offer. They quoted us a Moen faucet for ~$335, which was already higher than the local Pacific Sales. We really wanted to support the small company, though, so were willing to pay a bit more. However, when we called back to confirm and purchase, the price went up to $372. We told them about the quote and even gave them the quote number. They didn't even bother to look it up. They dismissed it and stuck with the higher price. We can order the darn thing online for $310. I wouldn't shop there again. Use the showroom to see the product, then go to Pacific Sales and ask for Wes. read more

I discovered The Powder Room on a whim while shopping for my kitchen remodel. I had intended to go down the block to a competitor but am so glad I popped into The Powder Room first. John helped me narrow down the best choice for my sink and faucet and recommended all the necessary additional accessories. I went back several times to make my final decision and he was patient each time, answering questions and giving suggestions. Their prices were more than reasonable and each item arrived within or earlier than estimated. We also had Tom of associated Thornes Plumbing do the install and hookup. Both he and Kathy were extremely flexible and reasonable with my schedule and requests. Tom clearly has the knowledge and know how to tackle any job with fair, upfront service. I would highly recommend The Powder Room for both fixtures and plumbing needs. They are a gem of a small, locally owned, knowledgable store. In fact, I am scheduled to do a small bathroom update in a few months and plan to stop back in. Thanks to Tom, Kathy and John! read more

When here on a recommendation from RV Cloud to find this little piece for my Moen Faucet.. Walked in to a fabulous showroom, Showed them the broken piece and within minutes they had what I needed. Great friendly service, Very knowledgeable and a lot of Very Cool Sinks, faucets and Bathroom fixtures.. read more

Love this store! Kathy (the owner) is always smiling and helpful. John knows his stuff! They pack an amazing amount of product into this small floor room. I like to be able to see and touch before I purchase, so appreciate they maintain a floor room. The turn around for ordering is quick (often next day). Could buy online for less but choose to spend the extra so my friends at the Powder Room can continue to provide the great service I enjoy. read more

Great people, great prices. I just finished a home remodel and of all the various companies, places to shop, people to interact with, etc. the Powder Room was the best. They are always very nice and friendly and have competitive prices (even compared with home depot) read more

Our 20 year old Grohe shower was dripping. I was afraid because of the age, we'd have to tear out the wall to replace the discontinued temperature valve and stops. By phone, the Powder Room was able to identify the parts needed by my texting pictures. They arranged for Thornes Plumbing to come out with the correct parts and everything was fixed. The single handle shower valve now works as smoothly and easily as new. Very nice and professional people. read more