Responsive! Knowledgeable, competent, helpful. And reasonably priced. Knows installation and repair on Grohe, Moen and all other top name fixture manufacturers. Knows water heater installs and repairs. Knows how to clean a drain on a tree lined one acre property so that it stays functional for several years. Forget other alternatives. None equal Tom and Scott's plumbing. read more

We've worked with Scott for more than a decade. Recently, we had a toilet problem (roots growing back into the toilet from slab. Scott's guys pulled the toilet and pulled out the "horse tail", then reinstalled the toilet. Great job and great guys. read more

Great. Took care of my house. Did everything on time and to spec. Would use them again.

What went well, you ask? Everything! I've used this plumbing service for years and never had a single problem. They've always been on time and communicated well. Today they snaked my entire house, replaced a section of broken sewer pipe, and installed a Chrissy box. To top it all off, CJ found a long-lost diamond necklace in my shower drain, cleaned it, and returned it to me. I am beyond grateful for their honesty and integrity. read more

We have used these plumbers for years. I highly recommend them. They come when they say they are coming. They do an excellent job. Their prices have always been fair. read more

JP returned my call shortly after I left a message and we arranged a time for him to come to my house a few days later to replace my kitchen garbage disposal and clear a slow-running drain in the same sink. All of the work was well done, including his taking the initiative on creating a simpler pipe routing for the near rat's nest of pipes under the sink. While pouring water down a couple of bathroom drains, I had also discovered the 20-year-old Corian integrated sinks in both of my bathrooms had separated overflow collectors that were leaking under the counter when I filled the basins with water. JP had the proper adhesives and shims to get those reattached and solved both leaks. I would not hesitate to call Tom's plumbing and have JP come out for any future plumbing needs I might have! read more

Was referred to Scott via the Plumbing Gallery. I had a grohe showery/tub parts and the prior plumber that we hired did not have the slightest clue on how to fix it and wanted us to strip everything out and go with something at Home Depot. I am very happy with the service that we received. I received a call back the day I called in trying to set up an appointment. Scott came over to our house. He was punctual, friendly, and really down to earth to talk to. He was able to get my plumbing needs done and I had further inquired on other projects that I wanted done to my house. I would recommend this business and will definitely use them again. Many thanks for your work!!!! read more

I wouldn't use this company. We did and we have regrets for many reasons: 1) They worked T&M and padded the hours and overcharged us. 2) We've had many problems with plumbing they worked on and it resulted in thousands of dollars in repair to fix their faulty work. The most recent problem is a leak in a pipe in a new shower, just completed less than 3 years ago. The cause was a screw in the pipe. Why? Mitch from Tom and Scott's Plumbing forgot to put a nail plate in front of it to protect it. It is this type of negligent work that has caused us to regret using this company. It was also very clear to us that Scott, the owner has lost interest in the business and in neither proactive or conscientious. He constantly blames someone else for his faulty workmanship. I'd use a diff company. read more

Tom & Scott's Plumbing - Here's proof. - Plumbing Near Me - Campbell, California

I found it very difficult to find a plumbing operation that had experience in working with Grohe shower faucets. I was finally directed to the Plumbing Gallery where they sell Grohe shower faucets and they referred me to Tom and Scott's Plumbing. Scott from Tom's plumbing came out to install a new Thermostatic valve on our Grohe shower faucet. He was extremely knowledgeable in Grohe shower faucets and had it working in short order. On his way out we asked him if he knew any tricks to clean a garbage disposal in the sink. He showed us this really cool trick to clean it, we were very impressed. I won't go into detail as this is part of the allure. I highly recommend this company for their in depth knowledge, customer service, and promptness. read more

Cody, I believe the son of one of the owners, was a consummate professional when he came to look at our house's plumbing issues. He inspected everything from the showers, toilets, disposal, dishwasher, and to the washer outside even though it was initially called in as a pressure problem. It wasn't an up sell by any means like other vendors seem to do more of these days but a consultative approach. Cody solved our plumbing situation in a thorough, timely, and safe manner. I highly recommend them if you're in need of a plumber. read more

Needed a plumber for a variety of plumbing needs around the house. Called a few and was not impressed. Called Tom's and Scott, got an answer on the second ring, an understanding of the scope of my needs and a plumber out at an agreed time. Now the pricing. I was expecting the typical service charges and "add on's" Nope, nada, zilch. So it was straight hourly rate plus any parts. Cody showed up on time, covered the punch list, noticed a potential problem and we spoke and I agreed it needed his attention. At the end, it was as stated. Hourly, no BS no add on's. I was impressed with the quality, efficiency and pricing to get this done. No hesitation in using them again or giving them a shout out with my friends etc. Great quality work and good pricing....what more do you want! read more

Scott's plumbing is great! I've been using Scott ever since he was starting out working for Tom. This family run business is honest and dependable. You can count on them! read more

our sump pump failed during a storm. Scott sent a crew over that day. our pump was located under the house in crawl space. John crawled through the mud and 2 inches of water to replace the pump. He was covered from head to toe in mud. That is responsiveness, effIciency, and a willingness to do what it takes to complete a job. read more

Excellent! Melissa returned my phone call today Dec 30th at 8:15 am. Scott was here by 9:00 am. Fixed the toilet in under an hour. I could not be more pleased. Good plumbers are hard to find. Scott is a great plumber. My dear neighbor told me to call this company and I am very thankful that I did. read more

We have lived in Campbell for 48 yrs and have used several plumbers this was our 2nd or 3rd time using Tom's plumbing and they will be our "go to" plumber. We had several issyes going on old pipes, leaking toilet needed pipes replaced in garage and also added a new line to icemaker. Always prompt, cleaned up and reasonably priced. Thanks Scott and Cody Gayle & Tom Young read more

Melissa in office was very professional setting appointment and following up with me to let me know Scott was on the way. Scott was on time and very professional and knowledgeable. He patiently listened to my explanation of the situation I was having after replacing a Hansgrohe shower control cartridge and housing, and solved the problem quickly. The details: I replaced an old Thermobalance I cartridge and housing with a new one. But then I wasn't getting hot water and I couldn't figure out why. I thought I had tried everything taking it on and off testing this and that and couldn't figure out what the problem was, and decided I needed a pro, maybe it was something more serious? Apparently there was some orientation issue with the hot/cold spring loaded control mechanism on the end of the cartridge handle that was not working the way it was supposed to work because I didn't put it back on correctly! It was not apparent to me that there was more than one way it should go back on, it just spun around 360 degrees so how could it be wrong?!? It looked pretty straight forward to put back on, how could that be the issue?!? I don't know how the valve control got pointed the wrong way, but Scott immediately figured that out, putting it back together correctly and then we had normal hot/cold temp/pressure. I felt foolish that I couldn't figure that simple part out, but the previous Plumber we had out couldn't figure that out either, and he wanted $1500 to put in a new shower valve! When I heard that I suggested we get a second opinion. It was well worth paying the service call to get a lesson in control handle orientation, than paying all that money for a new valve. I thank the Plumbing Gallery in San Jose where I bought the Hansgrohe replacement parts, for providing me with Scott's number. I also appreciated that Scott provided some advice on how to deal with a couple other plumbing related issues. We took his card so we knew where to call in the future for any plumbing related issues. Thanks Scott and Melissa! read more

My dilemma was to either buy a new dryer or have a gas line installed. Tom and Scotts plumbing assured me that their option would be a better one and less costly than buying a new Dryer. My mistake was in not getting a formal/written quote, i trusted their input, based on all the good reviews. But I now know why there are a few negative reviews about price. if they see an opportunity they'll take it. in hind site, i wish I'd bought a new washer and dryer set, instead of having a gas line installed, it would've saved me a lot of money. read more

I had a great experience today with Scott and his employee- after searching Yelp for a plumber for my moms duplex in Campbell, I selected Scott for the very positive reviews and now I can see why: Very friendly service Quick turnaround Better price On time Neat and clean Quick resolution of the issue - a backed up washing machine drain line I will not hesitate to call Scott for my future plumbing needs - highly recommend PS he has been in the business for a long time and relocated it from Saratoga read more

Monday July 29, 2013: Tom and Scott cameb back to our house at 9am. Fixed the problem. I hope it stays fixed. We appreciate their follow-up. Sunday July 28, 2013 (1 star): We choose Tom and Scott based on their yelp reviews. Typically we have great experience with 5 stars businesses. This Friday the team came to our house, got on the roof and within 60 mins said are pipes are open. However within 24 hours our toilet flush restarted flooding the bath tub. We have called Tom and Scott multiple times since Sat with no reply. I hope they come Monday early morning and complete the job. read more

I had Kirk come out to fix a few things at my house. One of them he couldn't take care of because the toilet needed to be replaced, but I liked him and asked for a second opinion about my tub spout, which my contractor had poorly managed such that we were not going to be able to use the spout that matched our other fixtures. Two other plumbers had said they would have to tear out the back wall and repipe it from the back, but Kirk went out to his truck and made a pipe that fixed the issue. I might get a tattoo of his face on my left shoulder. Kirk is my goto now, and damn it feels good to have a go-to plumber. read more

I used Tom &Scott's plumbing in 1998 for my kitchen remodel. Fast forward to December 2020 when my water heater went out on a Sunday (of course!) I left a message for Scott that day and got a call back at 8:00am the next morning. Cody arrived promptly at 11:00 on Monday and I had a new water heater by that afternoon. I love how patient and detailed Cody is in his work. So much so that my my mom decided to have her 26 yo water heater replaced by Cody before it leaked or left her without hot water. Today was another successful installation!! Thanks Cody! read more

They provided good service in the past and I trusted them to replace my water heater at a decent price. Shocked they charged $2400 for less than 6 hours of work. Credit card? Pay more. The invoice did not split labor and parts. PGE provides a discount for $100 when a water heater is replaced, but they want to know brand, cost, where bought etc. Called them. No response. Wrote a letter to get the info. No response. No more ... read more

Our shower wasn't getting hot water for more than a few minutes, and Kurt came by to check out the problem. He immediately saw that something funky was going on with our water heater, and when he received the necessary parts, came back with Scott to finish things. I will call these guys for my plumbing issues as long as I'm in the area- they were courteous, called about their progress, and even called a week later to see that we were happy with the job. Great people to work with! **Some reviews have mentioned that they didn't hear back in a timely way during evenings or weekends; I'm fairly certain their voice mail message explicitly states that they do not do emergency work. They were very prompt during their normal business hours.** read more

I needed my kitchen line snaked for a clog. Called the office and had service completed the same morning. Respectful mechanic, priced right! Will call back if more service is ever needed! read more

Really great service all around - working with Melissa at the front desk to set up the appointment and provide all the information, and then having Cody come out and spend the time to assess our issue and to make all the necessary fixes. Cody was professional, answered all my questions, installed a new water heater quickly and neatly, and fixed a leaky pipe and a non-draining tub while he was here. Really pleased with the work! read more

We were extremely happy with Scott repairing and replacing Kohler shower parts. He is extremely knowledgeable. It was very difficult to find a plumber able to repair this stack valve unit in remodeled bathrooms but only 10 yrs old. We are still amazed that they work so well now! Will definitely be recommended highly to anyone. Thank you Plumbing Gallery for recommending. We are 45 yr residents of W. San Jose. Now, buying Kohler again is another story..... never!!! read more

Great service. Competitive prices. Showed up on time, for both visits. Had to go back and get something (my fault not theirs). Did a little extra work for me during the service call. Mitch was very good. Would recommend the company any time. read more

I wish I could give a more expansive review but that is difficult when your call is never returned. Too busy I guess.

I have been a customer of toms plumbing for at least 20 years and would always have given 5-stars. My recent experience I downgraded slightly because of their refusal to give me an itemized bill for the parts and labor. In the past I never felt the need so never asked however this time the bill seemed excessive. I had hoped for an explanation but received none. To their benefit, they offered me a 10% reduction and I accepted it but still felt that I had paid too much. They could have at least separated the parts from labor. read more

This local plumber is a great find as they are very reasonably priced, professional and very service oriented. I originally scheduled them for a more expensive repair service but they fixed my problem without having to use the expensive option. They are about helping you out without taking your money which is hard to find these days. Since then, I have been a loyal customer for over 5 years and have never been disappointed with any work. read more

We've had Tom and Scott work on a variety of items including a tankless water heater and a storm pimp. Different Oliver's each time but great responsive service each time. read more

We called Tom and Scott's after another company failed to do the job. Mitch got the job done in no time at all. Professional, polite and highly recommended. Also very reasonable cost. Thanks Mitch, and Melissa for helping us over the phone! read more

We have used Scott's Plumbing for over 4 years and have always been impressed. Professional, on-time and they get the job done right the first time! Highly recommend! read more

My husband and I have been using Tom and Scott's Plumbing (Formerly Tom's Plumbing) for almost fifty years, and every job they have done at our house has been excellent. Melissa in the office is super helpful and really tries to get help for you when you need it. All the plumbers who have come to our house over the years----Tom, Joe, Scott, Cody, JP and others---have known how to fix whatever was the problem, and they have been fair in their time and pricing. read more

I call them every single time (about 15 yrs now) for every location I have an issue, Emergency or not, everybody that comes to the rescue is totally competent and honest! I can't see myself ever calling any other plumbing company. Always same long time staff members which has a lot to say about the place. read more

Cody just came to change out my washing machine box because the levers were impossible for me to move up and down. He said that he could spend 3 hours moving the box up, mess up my wall, and would put the same box and levers in as that's what's available now. So instead he WD40'd the levers, adjusted my pliers to fit the levers, and now this elderly lady can easily move the levers and have pliers to help if needed. So appreciate his honesty!!! Melissa was also great to work with in setting up this appointment. I HIGHLY recommend this company!! I have used them several times in the past and they are honest, show up when they say they will, and do great work!! Can't ask for more than that!! read more

Such an amazing company! I wish more companies prided themselves on a good work ethic like they do. Thank you for coming in and doing your job right and at competitive prices. I plan to refer you to all my friends and family for their plumbing needs. Thanks again guys!!! read more

My contractor initially referred me to Tom's and Scott's Plumbing. I have now used them several times over the past few years, and again this past week. So this review is based on more than just one service call. Scott and his team are the definition of "professional". They are everything you would hope for in a professional service or tradesman. Experienced, knowledgeable, efficient, and considerate enough to thoroughly clean up after themselves, etc. They've worked outside and inside with the same careful approach and attention to detail. I am happy to give them 5 stars. read more

Phillip gave us perfect service. He knew more about my shower valve system than Google, or the local specialty hardware store. Best of all, he left the site exactly like he found it. Definitely calling Tom's & Scott's again. read more

Very disappointed. Called and was told to send pics to their cell phone so they could give me an estimate. I did. Never heard back. Called. Was told they were so busy and would contact me that afternoon. Never heard back. I texted to the cell and asked for a reply, either way. Never heard. Guess they are "not hungry" for business. read more