Just got back from there. The food was awful, water was running all over my plate. The ground beef looked like Alpo dogfood. I couldn't finish anything. The chips and salsa were good as was my Pacifico beer. read more

Not very friendly. From start to finish. Waitress didn't speak any English. Ordered 4 street tacos . Showed her the item on the menu. I got 3 just steak tacos. Food had no taste. I would never go back. read more

We arrived 45 minutes before closing time after 9 hours on the road. They were mopping and cleaning the restaurant, including pushing the dish cart part us and using the carpet sweeper next to us. As a couple, we received one menu, and had to ask for a second. Food was far from tasty. At check-out the person at the cashier station forced himself to look up from his texting to run our credit card and hand me the tape to sign. He then gave me a copy, resumed texting, and did not thank us or acknowledge our existence. We are sorry we visited for a second time, it is obvious no one cares here. read more

Awful service. The waitress got everyone in the restaurant's orders wrong, was rude and had a bad attitude. Really explains why only 10 people were in the whole restaurant on a Saturday night. No idea how the food was because it never came out right and we left. read more

Very great, fresh food! Excellent service! Definitely will come back when we pass through here again!

I came here for dinner on a weeknight, and it was not too busy. The service was excellent, the waitresses gave us excellent attention and tons of drink and chip refills. For my meal I got the Molcajete and it was severely lacking. It had a decent amount of chicken, but no cactus or other meats. The avocado still had the skin and sticker on it, and the beans were cold. I decided to order a flan too, and it was awful. Completely tasteless and still frozen in some places. Pretty bad experience, won't come back. read more

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There are numerous Los Portales locations in Jackson. This one is a smaller one near the baseball fields. We ate here on Saturday October 17, 2020. We ordered from the lunch menu that was variations of a Burrito covered with nacho sauce with rice and beans. The food is good and the service prompt. It has the best sweet tea in town. The restaurant is small. That Saturday they were having youth baseball. There were families some with and some without masks. The food and service was good, but in these COVID days of coughing kids, you worry about protection. I felt that maybe people were too close. Now they have lifted most restrictions so nothing was officially wrong, but I would've like to see more distance than was there. One notable change, they restaurant is closed on Sunday. Prior to the pandemic, it was open on Sunday. The prices also seem to be a lot higher than I remember. The food was good, but be aware of the closeness and significant price increases. read more

We are heading south on the highway with an overnight stop in Jackson. This place had my five stars when I tasted the crisp Dos Equis Amber with lime in an icy mug. I ordered the shrimp enchiladas which came in a creamy white sauce. My husband also had shrimp, but fajita style, also tasty. The menu is enormous and it was hard to make a selection with so many delicious sounding choices. The service was prompt and courteous and the usual salsa and chips hit the spot. The food is good without being overly spicy. And of course there are bottles of hot sauce if you crave more picante fare! I would definitely stop here on our next drive down highway 40! read more

The service was very friendly, fast and efficient! The salsa was amazing- I couldn't get enough; and our entrees were super tasty too! Will definitely be back! read more

Everything was delicious, top 3 Mexican restaurants I've ever visited. Great service as well!!!!!!

The food is good and every time we go here the manager makes us feel welcome and let's us know how much he appreciates our business which you don't find too much anymore. They are really nice and seem to want to make sure you are pleased with both their food and their service. I would recommend this Los Portales. read more

Always great service and food, have never had to complain here ever. It's close to home so we come here a lot. read more

The location on Parkstone is horrible. The man who sat us was rude and dismissive. The food was just 'okay'. The second time I ordered takeout and was charged dinner price for a lunch item. read more

Disclaimer: I travel A LOT. I dislike Tex-Mex, and LOVE Mexican food. Nothing tastes better than an authentic taco from the streets of Mexico. Oh, and I'm white (which throws off Hispanic people when I start speaking Spanish). If you're a hard working local (Go Vols!), all respect to you, this place is great, hands down. Also, stop reading this place deserves 5 stars. If you're not from the area, or have had real Mexican food, read on. I ordered their version of street tacos (Tacos de Carne) on corn tortillas. The meat was VERY plentiful, seasoned to gringo standards, and served with typical toppings. Basically a gringo's delight. I know well enough in advance that because the word "taquería" was not on the sign ot front and the words "tacos mexicanos" were nowhere on the menu that the taquero's mom wasn't hand pressing maíz in the back. I was, however, REALLY disappointed that my corn tortillas were falling apart and were not cooked (I would have sent the plate back, but I am pleased for time on this trip), and the tomatillo was straight out of a jar (no attempt to doctor it up). I knew I was in for a disappointment when I asked the joven where the street tacos were on the menu, but how does one mess up a corn tortilla? No me gusta. I will say that the redeeming value ti this dish was the refried beans. They tasted smoked. Why then, did I give this 3 stars instead of 1 or 2? My aging gringo mother is traveling with me and she LOVED the Pechuga Frita, plus when I asked for the check, in Spanish, the older, distinguished gentleman responded in Spanish that my camarero had it at the bar. The prices are great, but the gringo tax you will pay here is with your tastebuds. read more

I was not happy with my service. I ordered a chicken fajita quesadilla. The chicken was so overcooked that it was dry and resembled jerky. There were no peppers or onions in it like were supposed to be. The guacamole salad completely covered the refried beans and half of the rice. When I attempted to explain to the waitress what was wrong, she walked off without waiting to see why I was unhappy. I will NOT be going back to this location!!! read more

Great food, fast & friendly service. We stopped in after a full day of ballgames at the nearby sportsplex. We had a great meal! Highly recommend the fajitas!! read more

Portions ALOT smaller, server tried to help but told me to speak with manager. Manager acted if I was in the way of him sitting the next table. Burrito Texano was HUGE always took half home, not now though. There are other Mexican places in town, I'll go there from now on. read more

I love this restaurant so much they are so helpful. My whole family loves it especially my sister. They are so many memories here. This is one of my favorite restaurants.The waiters are so helpful, and there is good service. I LOVE THEIR QUESO. read more

The service was great, but the food not the taco is the same as Taco Bell. You might as well get taco's from Taco Bell then to come here

Good Mexican food is well.......easy to find. It now seems to me that Americans have developed an overwhelming love (or infatuation) with the south of the boarder cuisine. Now most of what we find in and around the greater Memphis areas (200+ miles) would be best categorized as TexMex and not authentic Mexican. Haven been to Saltillo Mexico on four foreign Mission trips and dinned with the locals; I know of what I'm speaking of. At none of the meals was I ever served anything that was "all you can eat buffet style, nor was I ever offered salsa and chips in a never ending bowl. The one time i did ask for hot sauce and tryed to describe a salsa, my host picked some fresh japolino peppers and tomato that were growing in a small courtyard area and proceeded to cut and smash with a fork. My host made the effort to make my request so you can bet your life i did everything i could to eat this Holy Hell cup of Dante's Inferno, while prying that my anti acid and Pepto would protect my gut from seizing up. So please see my angle on this review and the reason behind only 3 stars. Authentic Mexican food is neither spicy or saucy, yet subdued and distinctly flavorful while offering hit of every ingredient that was infused. With that in mind Los Portales is probably the closet thing to true authentic Mexican food I've found in Jackson and every opportunity while visiting or passing trough Jackson I will stop and invest an hour for a good meal. I'd advise friend and family to do the same. read more

Los Portales Mexican Restaurant - a shelf full of mexican figurines - Mexican Near Me - Jackson, Tennessee

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I rather go to Don poncho. The rice here is floating in grease when it comes out. I don't hate this restaurant just don't want to eat their.

KEEP DRIVING!! Too many restaurants in Jackson to eat here. Chicken in fajitas was so bad. read more

This was just OK. The chicken and rice was greasy. The service was good. I felt like I was eating food that had been sitting in a pan for hours in rendered fat and salt. I hat to give bad reviews, but this was just blah.... read more

Should have read the previous reviews. It smelled like a dirty dish rag when i walked in the door. There were only three others in the restaurant and it still took until i had all but finished my meal before i could get them to bring me a napkin. The food was okay but nothing spectacular. It'd be hard for me to recommend them. read more

Pretty typical Mexican joint. Good salsa, fast delivery of entrees, and a lot of Spanish being spoken. Of course the $0.99 xx drafts from 3-8 aren't bad either. It was right next to the hotel I was staying at for the night which made it an easy choice. I would come back. read more

This place is wonderful! I have been a patron of this restaurant since it opened. The service is great and the good is awesome. I hope more people rate this business so they will continue to be on this side of town. Five stars! read more

the food here is good, not as spicy/hot as a lot of mexican restaurants, but there is hot sauce available to spice the food up. i had chicken fajitas w/guacamoli, sour cream , lettuce, rice & beans. the chicken was flavorful, good and a generous portion mixed w/peppers & onions. the service was attentive and prompt. if you are around exit 85 on I40 and hungry this place can satisfy you...not great, but good. read more

Do not order any food to go here I should have checked my food before I left I ordered enchiladas, enchiladas dinner with 4 enchiladas I got 3 rolled tacos with lettuce and sour cream on top no price no beans I also ordered 3 tamales Ala cart I got 2 this place is a rip off I paid over 16 dollars for this I will never go there again it took for ever for the food come out I tried to call the restaurant to let them know that they screwed up and I got somebody that couldn't speak english I called back and they had put the phone on a fax machine if this is the way they want to do business they won't be in business long the food I got was not that good either read more

First of all there is a post on YELP for this restaurant that has my name on it that I did not write. Los Portales Mexican Restaurant is a fine place with great service and worthy of a visit. If you spend some time speaking with the servers they will be very helpful getting a nice dish. Enrique always makes our visit memorable. read more

Ate at several of them over the years. Always wonderful! I have since moved away and would love to make the salsa at home unless they would like a new location in Spring Hill, Florida!!! pls If not just send recipe for salsa. bb read more

We have eaten at this restaurant at least twice a month for a long time and it is been very good. However, today was the worst meal we have experienced. The onions and peppers were barely cooked (practically raw) and the whole thing was very greasy and lukewarm. The food is usually hot, but not today. Talked to two people regarding the meal and they acted as if they did not speak english. No-one seemed to care, just wanted us to pay and leave, which we did. We will never eat here again or recommend to anyone else. There are too many restaurants in Jackson to waste $25 on this kind of food and service. read more