Lost and Found has never left me without! I have stories! My first story was back in the late 1900's. I visited Disneyland in college and had this really dope, one of a kind (to me at least), World Industries (the skate brand) wallet. It was a tri-fold wallet, black with army green trim and the word "WORLD" embroidered the entire length of one of the folds. I spent all day and night at Disneyland, got home, no wallet. I was devastated. I called Disneyland and the cast member took my name, number and address down and said if they found it, they would send it in the mail. I think I got a call the next day and they must have left a voicemail on the answering machine OR they just sent it in the mail and didn't notify me. The wallet was mailed to me and received within 72 hours of reporting it lost. Once I worked at Disneyland and found a large amount of cash on the ground, close to park closing, when no one was around, except for my co-worker who witnessed this. I reported and submitted the cash to Lost & Found and at that time, if no one claimed it after 3 or 6 months and you wanted it, you could claim the item. No one reported an exorbitant amount of missing money and I was able to receive the cash. March 1, 2026, I got an invitation to get signed in to the park, very last minute. I brought my magic band from 3 years ago and was excited to use it for the 3rd time since I bought it. I wore it all day long and remember getting on Space Mountain and hearing something hit the ground after we left the station and went to lap bar check. I was on another ride a few minutes later and realized my magic band was missing. Went back to Space Mountain and asked them to check the back row for it, but it was too chaotic at the time. They had a lot of moving parts and Rocket's that were coming in and Rocket's weren't moving out the station fast enough, so I understood and left with no magic band. I did check Lost & Found located outside of the park before I left home, but no one turned it in. The magic band I had was no longer sold and it had a lot of sentimental value for me so I was really bummed I lost it. I went online and filed a report on their website. I happened to take a photo of me holding a Dole whip and my magic band was in the photo! I uploaded that to my report and forgot about it. The next day, I get an e-mail at 3:02 pm letting me know my item had been possibly found! I was able to park in Downtown Disney and I brought my parking ticket and they validated it for 3 hours. I was so happy to get my magic band back and within 24 hours of reporting it lost! Since I had 3 hours of free Downtown Disney parking, I got English Toffee from the candy shop and was able to my time walking back to my car. The wait in line for Lost & Found was about 15 - 20 minutes. Moral of these stories, no matter how insignificant you think your lost item is, file a report! It's worth it. read more

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My friend lost her phone near downtown Disney. According to find my phone it was at the Disneyland park- the lost and found was located on the outside of the gates near the main gate walking towards Downtown Disney. If you lose something I highly recommend that you make a report before and or when you are standing in line so that when you get to the window you can let them know and they have a more clear description to go off of. From what we were told belongings were organized by the date they were found./lost we were there about 15 minutes with a few trip to the back before the attendant was able to locate the missing iphone. read more

I was contacted the next day that my IPhone 13 was found after it slipped out of my pocket during the Indiana Jones ride a few weeks ago. Very easy process-I went immediately to lost and found after the ride and filled out some paper work. The crew member who helped me on the ride told me to wait and that they would hand carry my phone to lost and found if they saw it. Unfortunately, nothing was found and I was told maintenance crews would probably find it as sometimes items get to places only accessible by maintenance. I was called and emailed the following day to pick it up. I drove in to downtown Disney and lost & found validated my pass so I wouldn't have to walk all the way from the Mickey & Friends parking structure. Great service! read more

Beyond thankful! They found my wallet within hours of calling them when I noticed it missing!!!!!! Seriously can not thank you guys enough!!! read more

Lost and Found at Disneyland is great! During busy holiday season, my mom lost her LV sunglasses on Its A Small World. We thought it would be gone for sure. Two weeks after our visit got a notification that the sunglasses were found! Amazing :) read more

Lost my Kate Spade card holder at California Adventure on a rainy day. Went to lost and found that evening to check to see if it had been found, with no success. I filed a report online and was given an email confirmation that they will contact me with a follow up email/call soon. The next morning, a very friendly sounding gentleman called to say that a staff member had turned in my wallet and that it was safely waiting for me at the lost & found building for pick up at my earliest convenience. The Disneyland staff is awesome and the integrity of the crew members is 5 stars!!! Thank you :) :) read more

I lost an item about 3 weeks ago. Now, filed a report that night, updated the report per the request of a representative that called me back. The person that actually dropped my item was a worker from Disneyland California adventure and told me that she would file a work order and a report that night. There was no record of it in the system from her end. The items lost were equivalent to about $70 and now I have no way to get those items back and no one has followed up. And now I'm out of $70 worth of items because the worker dropped my stuff while I was locked in the ride. As a disabled individual I had hoped that my items would be treated with care and they were not. As I could not take my cane on the ride with me. They offered me an exchange of sunglasses but mine were very unique in itself and I would have rather have gotten reimbursed for the items that were lost as not all of them were sunglasses just one item in the bag. read more

I was on the pirates of the Caribbean ride at Disneyland and stupidly decided to take a picture and suddenly hit my hand on the bar and dropped my iPhone XR into the water as the ride left! Dang it was a terrible feeling! Either it's going to be broken being in water or it's going to be lost! I waited until the ride was over and asked if anyone could find my iPhone. That was around 4:00pm...They stopped the ride for 10 minutes to look but explained that there is a chance the iPhone is floating around the ride attraction since it's a moving water attraction and referred me to lost and found. I said a prayer and asked St. Anthony if it would be possible for God that I'd ever find it again....I figured it's gone! So sad...just in case though, I filed a case in lost and found under guest services in the Disneyland App around 8:00pm yesterday evening. I went on the find my iPhone app and marked it lost. I was pretty bummed because I have so many photos on there that I don't know if I backed up. Anyhow, woke up this morning to see an alert that my iPhone XR has been found at 11:50pm last night! And amazingly it was still working! Disney lost and found contacted the number on the iPhone marked lost and found this morning and told us to come pick it up. I was so happy that I bought a box of Taffy for the Lost and Found Dept!!! I also got the person who found my iphone a thank you card and a Starbucks giftcard! It turned out to be one of the maintenance person who worked the night shift and found it!!! It was a small gift but a big appreciation as I didn't have to buy another iPhone!!! This definitely was the highlight of my Disneyland trip! What a miracle!!! Thank you Lord!!! And grateful for good People! read more

I went to Disneyland 9 days ago (06/29) and lost my driver's license. I don't know where or when I lost it in the park. But the next day it was no longer in my backpack. I went to their website and learned they use a program called Chargerback to log and track lost and found items. I read some reviews and was skeptical. There's a simple online form where I reported my item missing on 06/30. They never asked for my credit card or anything (I thought maybe they would charge me for shipping or for their "services".) I got a confirmation email that they received my Lost Item Report. The next day (07/01) I received another email saying they had found my item. There were buttons in the email for me to select "Return To Me", "Hold for pick up" or "Do not return." I selected Return To Me and I was sure they were going to ask for a credit card to pay for postage or something, but they never did. On 07/02 they sent another email saying it was being prepared for shipment. Today (07/08) I received an envelope with my ID. It was easy, effortless and free. I really appreciated the email updates along the way. Thank you Disneyland Guest Services Lost and Found!!! read more

The Lost and Found is located to the left of the Disney California Adventure entrance when you're facing the entrance. I know that this isn't the kind of thrill a moment attraction that Disney is known for, but they deserve a shout out because of their very good service. I went here once because I found a cell phone in the ladies room. I handed it to the customer service woman and I didn't have to fill out any paperwork or anything. I was getting ready to leave when she yelled, "Wait a minute!" She went into the back, came back smiling and gave me a "Good Citizen" button. It's stupid and totally unneccessary, but I kinda liked it. It's nice to be appreciated when you do something selfless. Yesterday I had to visit them again. I lost my hat on the Indiana Jones ride and I really wanted it back because hey, I ain't made outta hats. Andy was realy nice as he checked the back and assured me that usually they get lost hats at the end of the night. I did have to fill out paperwork, but that's only because they wanted a description. Another man at the counter lost his sunglasses and filled out a form. They brought out a bin of similar sunglasses for him to go through. (Note to self- if I ever find myself at Disneyland without sunglasses, I'll pick up a free pair at the lost and found). Andy offered to send my hat to my hotel if it came in, but I live in Burbank. So he said he'd mail it out if it came in within the next 7 days. That's fair- and very nice of them. Now that's what I call Disney service- the kind that makes you feel like they're going out of their way. UPDATE: 3 days later I got my hat in the mail. Disney's Lost and Found is AWESOME! read more

I dropped my digital camera and thought that I would never find it. I was bummed because we had some fun Disney photos. I decided to file a report at the lost and found. I gave a description of some of the photos i took on the camera. The next day, I got a call that they found our camera. I was so excited. I love Disney! read more

I lost my phone and ID/credit card (which was in the back of the phone) on a ride and knew it probably fell off the train into the pavement. The workers usually check the rides an hour after and before the opening/closing of the park to return stuff to lost and found. This would have been the time I would have used findmyphone app to ring the phone but because I couldn't, it was going to be up to luck. They thankfully found the item a day after and sent me an email to "pick it up or have it sent to me". They never charged me for shipping which I thought was amazing and I got the phone back 10 days after. Thank you so much for everyone who helped reunite me with my phone. read more

I spent a Saturday at both DL and DCA from 8am-Midnight. The next day, I realized I had lost my $600 prescription sunglasses at the park, and I had no idea where. I called lost and found and a cast member picked up at the first ring. After about 2 minutes of conversation, he puts me on hold and comes back with a triumphant: "I found them!". The next day I pulled into the 15 minute lot and got my sunglasses. If I was already out of town, Disneyland would have mailed me the sunglasses. That's the Disney magic right there. read more

On our visit to disneyland my wife lost her brand new iPhone. We thought it was gone forever until a few days later when I got a call from the lost and found. I hadn't even filed a report. I am very happy with Disneylands Lost and Found. Ps. The reviewer about the hat (from 8/1/2013 ), R U Serious? A hat?? read more

ok...so whenever i have lost something at DL...i have NEVER gotten it back. but that is not the fault of the DL lost and found...it is only b/c it never got turned in by the person who acquired my new sunglasses or my maclaren stroller (this was def. not lost...but stolen) or my sisters backpack. however when i do go to lost and found, you fill out paperwork with a description and if it shows up...they will mail you your item...no charge! how nice is that? in the case when our stroller "disappeared" the head of security even came and gave us a huge amount of his time and spoke with us. Apparently stroller theft is an issue there.... Thank you DL for caring...but lets work on our stroller theft issue...i lock mine up now. read more

Disneyland's Lost & Found AND Security really came through for us. On 10/12/12, after parking our two-seater bike stroller next to Matterhorn, we came back and couldn't find it. It was already hectic with a parade running through and we were frantic because the park was closing in one hour. After a thorough search, we were directed to It's A Small World to wait for security. That's when our first break came. Carmen was caring and courteous. I admit, if I was her, I'd wonder if there were more important situations to attend to than a lost stroller. However, she joined us in our search for the remainder of the hour and when it could not be found, she took us to the front of the park where the Lost and Found was, helped us get the form that we needed to fill out, and personally assured us that they will do their best in the next few days to see what turns up. For the remainder of that week, I called daily to get an update but to no avail. Suddenly, I received a call from them indicating that the stroller had turned up, on the far side of a parking lot nonetheless, and that it was ready to be picked up. They didn't give up on the case, and upon pick-up, all our possessions were in the stroller. Great job everyone! Thanks for taking care of us. read more

WOW! They found my Hat twice..... or it found them.... On 2 seperate occasions..... Magical! Thank You DISNEYLAND! I also lost 7 Rare Scetches of Tigger, but those weren't returned to them... very sad.. but that's MY fault! read more

I found a mens wedding ring today 02-08-14 calif adventure. I hope you filed a lost report here. I plan on turning it in. Well i turned it at 3:30 pm. Can you believe it? The owner didnt file a report. Employee didnt even get my info. I was hoping for a thanks from owner. That what have been cool. Est value. 400 bucks. Oh well a ring for mickey. Its the next day: as of 9:30 am, THE OWNER PICKED IT UP! Hopefully there wont be a next time owner. read more

Lost and Found - Now at disneyland the next day. - Local Services Near Me - Anaheim, California

I forgot to add, the next day when we went to get the phone, they had the ball cap and lens cap...well to be fair they had a box with hundreds of lens caps and told me to pick one. read more

I lost a cardigan on, I think, Guardians Mission Breakout. I'm not entirely sure because I didn't realize it was gone until we had park hopped over to Disneyland. But I made a claim with a super friendly and chill Lost and Found cast member because it's one of my favorite sweaters, and explained that I was fairly sure it was lost in DCA. I made the claim on Tuesday and didn't hear anything by the time I left on Friday, so I gave it up for a lost cause. Lo' and behold, I get a package the following Monday with my precious cardigan inside! Yay! I'm so impressed. Thank you so much, Lost and Found! read more

Very patient, kind & helpful. My friend lost his glasses & I lost my Minnie ears. They returned his glasses & mailed my ears within a week. THANK YOU DISNEY EMPLOYEES! read more

The Disneyland lost and found was so accommodating! We realized the day after we had left a backpack in the Disneyland lockers and of course were much too far to return to pick it up. I gave them a call and they found my backpack and are shipping it back free of charge! So nice. read more

HUGE thanks to Andrea for helping me recover my lost book and bigger thanks to the CM/guest that turned it in. Book was replaceable; contents inside book were of value. Ironically the book called "I wrote this for you, please find this" and they did and are shipping it free of charge. Thank you DL L&F!! read more

Reported our items that we lost and they contacted me about finding only one item so we picked that up and a week later my other item was shipped to me. They really do care and try. Thank you! read more

Hat fell into water on the last drop at Grizzly Peaks & we immediately told the employee upon getting off of the ride. She rudely told us there was nothing they could do, and that they'd have to fish it out of the water after the parks ride closed & to make a claim for it at guest services Lost & Found (she didn't even tell us where it was). We put in a claim for it but have not heard back. I'd like to know if the lost & found claim ever gets checked, or if the lost & found communicates with the ride where it was lost. Again, the Lost & Found people were professional and courteous, but 1 star for the Grizzly Peaks employee who did not give a shit. read more

Just returned home from a fun-filled family trip to Disneyland parks in Anaheim and contacted Lost & Found on the phone as we lost my daughter's bucket hat 2 days ago. They found it and are sending it to me free of charge. Most times you check for something at a lost & found, you don't really expect that it will be turned it (and even though this is just a hat and isn't worth much) it was sentimental to me. Disneyland is really the happiest place on earth and they sure do extend that in their customer service beyond physically being there! Thank you to all the many hardworking people that make visits to Disneyland so very magical! read more

I lost my Go-pro session on Christmas day and never got it back. I tried calling Disneyland lost of and found many times and they don't have it. read more

Ecstatically happy!!!!! Lost my Rx sunglasses on Big Thunder Mtn RR (my fault) and seriously wrote them off .... dying a lil inside because of the price paid for prescription Balenciaga sunglasses. BUT less than a week later I received a message that they were shipping sunglasses to me! Received and UBER happy!! Thank you SO SO much Dland lost and found! read more

So, back in June (it's July now), I lost my phone while eating at Rain Forest Cafe. I was so scared when I lost it, because I realized how much I relied on my phone for everything. I wasn't able to find my phone while I was searching for it, and I didn't bother even stopping by the Lost & Found. I went home after a long search for it with just me and my friends. A month later, one of the employees at the Lost and Found called my mum's cellphone and told me that they had found "Jolyne's" cellphone. Which is me! I was literally saying, "THANK YOU SO MUCH, I MISS MY PHONE TONS!" And the lady on the phone was nice; she replied with, "Oh, haha! So it is you!" She asked for my address and everything, and she asked if I can come pick it up. Unfortunately, I told her I wasn't able to. So, she nicely insisted that she can ship it to me. I was thrilled. Now, I'm waiting for my phone to arrive to my house, I can't wait! I love the employees, they were so nice to call me, even after a month! I didn't even bother going to the Lost and Found, but they decided to keep searching for the owner of my phone. There's still always hope at Disneyland; dreams really do come true. :) *UPDATE: I got my phone :') nothing lost or anything! Still the same when I last had it. read more

The Lost and Found Disney cast members were very helpful and apologetic when I told them about my loss. They searched the back to see if anyone had turned it in and told me that if they received it they'll mail it back to me for no charge. While I was there they helped return a stolen stroller to another family, that was returned at the end of the day's use - how horrible that people steal strollers at Disneyland (lock yours up!). Unfortunately, we lost our black sling camera bag containing our HD Sony camcorder and Canon professional SLR digital camera while eating dinner at the French Market. We paid good money for these items, but the true loss is all our photos & photage that we took of our two little girls (4mo & 2years) during the last few months without having downloaded prior. Those memories won't ever be able to be replaced. I pray that the person who took the bag, please return it. I'm willing to give a cash reward of $800 for the return. Or if you could just burn all the photo's and video to a disk for us even and keep the electronics, I'd be very grateful. Contact: jenni_hoang@yahoo.com read more

Disneyland has gone above and beyond!!! My little one lost her toy cat at Disney and as we were there for a week we decided to file a report incase it showed up. Unfortunately it wasn't found during our visit and we went home thinking it was gone forever. Here we are a month later and much to my surprise we receive a package in the mail from Disneyland! It is the cat!!! Not only that, but it looks so fluffy and white that I am sure they cleaned it before sending it back. They have really gone above and beyond and I am so incredibly grateful! That is the best customer service experience, ever!!! Disneyland truly is the most magical place on earth! read more

Lost a HUUUUUGE BACKPACK Indiana Jones 1/3/16 with 50th anniversary disney hoody inside. Made claim to lost and found that day, called everyday since to check and not found. 2 weeks later returned to park and told "donated??" - make claim with "GUEST CLAIMS". Did so and never heard back read more

these people ROCK! my husband lost his wallet and it was found AND returned to us by the end of the night -- super organized, friendly and efficient service! read more

I really wanted to write a good review for this department, but they leave me no choice. -SIGH- Here goes....I lost 1 of my beautiful swarovski gold hoop earrings at Dland and reported it that same night to the lost and found. I really didn't think I would ever get it back but hey, I figured why not. Lo and behold, the next morning I get a call from who else, the happiest place on earth saying they found my gold hoop earring. Of course I was still sleep, but that woke me up. I was elated, they asked if I wanted to come pick it up or did I want it mailed. I opped for mail since I do not live close. Patiently I wait, 3 days past nothing. 3 days turned into 3 weeks now and 3 follow up calls. Sometimes, I wonder if they ever found it in the first place, i know i didnt dream the early morning phone call (my dreams are not that creative).At this point I feel like my earring was sent off to earring Heaven. read more

I lost $100 cash on the "Indiana Jones Ride" I went the next morning just hoping there were still honest people out there, and believe it or not, someone turned in my $100 to lost and found. It was the greatest feeling ever. DL brings out the pure and honesty in people. Thank you so much who ever you were! read more

Hello I lost my minnie ears on my birthday, and I went back to the cast members that were working the Goofy Ride, where I lost my Ears. They did their best to find them, but couldn't I was very sad that day. I just wish i was able to recover them. It wasn't any of the cast members fault, I would strongly say it was one of the guest that got on the car after me. read more

I was @ Disneyland Resort the beginning of June with my family. I remember it being a dull-weathered day, but I still decided to bring my sunglasses that costs around $200 to the park thinking the weather will clear up. I knew I had them pretty much the whole day wrapped around my wrist, but once it came to dinner time I've lost them. I didn't realized I lost them until the next day when I was driving. My family & I had to drive off to the next location and the whole time driving I was thinking what had happened to them. So I then called the hotel thinking it had to be there. I got the unfortunate news that they didn't have them. I thought that could be the only place it could be. Then I thought, why not give Disneyland a shot. I was thinking there was little to no chance they would have them. I started by describing the sunglasses to the very polite helper on the phone. She started asking question by question what they looked like. Which I really appreciated because they want to be sure they have the right item and I wasn't some fraud. When she questioned me about everything, I was thinking there's no hope of my sunglasses being there. Little did I know, she said "Yes, we have a match!!!" I thanked her and I wanted to thank the person who found them and give them a $20 reward. She told me she didn't know who found them, and I could just thank Mickey. The next days I was patiently waiting for them in the mail. My sunglasses came in and it wasn't all bent because they wrapped them in bubble wrap and there were no scratches on them. Everything was still intact. The Disneyland Resort lost & found didn't disappoint and they helped me immensely. And yes, I'm wearing my sunglasses in my profile pic. read more

Disneyland lost and found has been very helpful to us. On our last day of a seven day stay we lost both our children's autograph books. They where full. They had spent a great deal of time filling them up waiting in long lines as well as three different character meals. My kids are devastated. I could care less about the brand new shirt, sock or Christmas ornament. I just wanted the books back. Unfortunately whoever found them apparently decided they should keep them. Very sad. BUT the Disneyland lost and found did everything they could to help. So if anyone know of a found Tinkerbell autograph book, every page signed and a blue Disney autograph book being found, PLEASE turn in to lost and found. Keep the rest. Thanks. read more

2 hours after we entered Disney California Adventure Park on Christmas Eve 2013, our Canon Powershot SD600 went missing. We immediately notified the lady at the entrance of the ride we just took, she called to check, no camera was found. We went to Chamber of Commerce, again, the staff was friendly but no camera was turned in yet. The rest of the night was not very pleasant with the camera went missing along with all the pictures we took during the trip that hadn't been downloaded to our computer yet. On our way out of the park, we checked both of Chamber of Commerce and the lost and found, still, no camera showed up yet. The staff member at the lost and found was friendly and professional, we filed the lost and found report but so far our camera is still missing. If you have the camera, please return it to me, cash reward will be offered, thanks! Contact: happyshoppingra2012@gmail.com. read more

My husband lost his Star Wars hat at pirates of the Caribbean ride and weeks later they send it by mail at home for free. Very efficient