Our Condo Association switched to her last year. At the March 2024 board meeting she stood up and…read moreyelled at a neighbor who questioned her about the report she was giving on telephone pole inspections- we do not have any telephone poles. This childish and unprofessional behavior also happened at the Feb board meeting when she criticized a neighbor. She smiled at the April meeting when neighbors admonished her behavior- treating neighbors poorly is not a laughable topic. She does not reply to emails or phone calls on a regular basis so if you want a PM who communicates with your neighbors, she might not work out.

Our HOA switched to them - I paid it multiple times under the email listed on our property - it…read morewasn't credited to our account. I reached out and asked what was going on, January 3rd. January 8th was when Claire got back to me and told me she would look into it. Today is February 4th. I still haven't heard back from Claire, when I make the payment it still shows under my name, not my husbands and mine, and I still can't put it on autopay. This company is not good about company service, applying payments properly or even accepting payments. For a company whose website is "ilovemyhoa" - I truly do not.

We joined VIS Group in the fall of 2025. What a great decision for our Association in Silver Lake,…read more WA. Our board had received numerous complaints about previous management firm from our homeowners. Now the homeowners join in singing VIS Group praises. Professional, educational and great response time has been our experience. As a homeowner and a board member i would recommend VIS Group. Ana Levchuk has been outstanding. Very knowledgeable and a great researcher. At our board meeting home owners were very impressed with her. She was kind, organized and patient as she interacted with our members. I enkoy working with her, as do the other board members. We respect and value her opinions. Thank you, Sherie Dobbins ​

Our HOA was working with an equally incompetent management company when they were taken over by…read moreVIS. We have the misfortune of living next door to a common area in our HOA and it has become a dumping ground for bedding, blinds, and other garbage deposited there. I reached out to VIS and asked them to remove the mattress that had been sitting there for more than a month. I was advised that they would not remove the mattress until I made a police report and provided evidence to them I'd done so. There are also folks living in the lot in their vehicles and dealing from them. Here is Scott's response to my request that they remove the garbage: Scott Roth (VIS Group, Inc.) Mar 31, 2026, 09:40 PDT Good morning; We certainly understand the importance as well as the concern of this issue. We are hopeful you also understand that the Association is not able to provide Security services, enforce laws, or place board members or their agents in harms way. Step-wise would first be to see if you have called the police to report the legal issues in which you describe? Once the police get involved and either make arrests or move people along, there should be an opportunity to safely present to the board the options to cleaning that area up. In the end the actions and approval to do work comes from the board. Please let us know the results of reports to police Best regards, Scott Roth, CMCA, AMS Director of Operations Community Manager Best regards indeed! Actually, Scott, you might want to check those pesky governing documents. They make it a requirement that you maintain community property, which would include debris removal. You might also want to check the provision in our docs that give owners the ability to take action when the Board won't and to recover all legal fees incurred. Additionally, it is also the association's responsibility to manage who is using our common areas and how they are using them. The police will not get involved in removing a homeless encampment on private property, sans an order from the court to do so. It is entirely the responsibility of the Board to resolve these complaints. We pay are dues and keep our property in compliance. We expect you to do your job. Your continual refusal to do so is only going to cost you in the end. Update: The mattress and burnt Christmas tree are still in the lot, and now a push mower has joined the company of trash. Today, the City of Auburn posted a notice to our HOA care of Vis Management to remove derelict vehicles and dumped trash.

I met Kathy when she was showing homes one of them. I wa dr he listing broker.z I was impressed by…read moreher responsiveness and effectiveness in her communication abilities. We need more brokers low Kathy.

I'm shocked to see any negative reviews. I worked with Kathy for a house rental and every…read moreinteraction has been professional and communication has been very timely. I would highly recommend this company to any of my friends. I had a very positive experience.

At the beginning the person showing the house and the responses from the staff were good. I lived…read morein the house alone for 2.5 years. I have been in the military over 15 years, moved often, and have NEVER not received at least 95% of my security deposit back. Upon my move-out, I had to email my orders more than once to the office clerk and the person (I don't want to say names - I'll call him Mr. X) in charge of my house because they obviously were not communicating. I did as the lease contract directed and paid for carpet cleaning. I sent the receipt more than once to the office clerk, and to Mr. X. Thereafter, I still received two additional requests for the receipt from Mr. X to send the receipt. The final time I told him his clerk had it more than once and I had already CC'd him as well. I made the appointment to have the house inspected upon my move-out and had to change it many times, partly due to my short-notice move and other appointments I had to attend, but also because "Mr. X doesn't do inspections on this day, at this time, isn't available all this week...", etc. When I made the final appointment time, I received a call from the clerk the day prior, who asked to have it changed. I told her we had scheduled to do it that day because "Mr. X doesn't do inspections on Tuesdays" and she says, "Well he doesn't do them Wednesdays, either, so..." And then she kept telling me that they could do the inspection without me there. I kept saying no, I don't work that way - I want to be there. On the last phone call she said, and I quote, "He can do it without you there. Pleeeeease?" What? So fine, I changed it to Thursday. He showed up 15 minutes late with no call. When he arrived, he was not nearly as pleasant as he was when I moved in. I completely understand wanting things to be right and clean, etc. I had spent days cleaning the house. He noticed something on the shelf in the freezer that "needed to be cleaned". It was a piece of ice. He basically scolded me when I told him what company I used to clean the carpets. He said "next time don't use them. They're terrible, they do terrible work! That's why we give you the list of people we use!" He told me that there would be some minor things that had to be touched up and the yard was dry so he would have to have it thatched and greened, said it would be about 150-200 dollars. Received my refund this week and the yard was charged at 475 dollars, and there was a 40 dollar charge called "outstanding charge". If they had my entire security deposit, what is an outstanding charge? During the time I lived there, if I made a maintenance request, the guy would always come out quickly, which is a positive. However, one time the guy came back FOUR TIMES because he kept "forgetting the part", etc. I had to be there when they were there, so it took up a lot of time I didn't have. Very frustrating. Unfortunately, if I had to move back there, I would not use this company. Note, Mr. X told me that all leases in the future will require renter to hire professional cleaners only for move-out cleaning of the house.

We are neighbors to a house being rented out by this company and we have an emergency with a fence…read morebeing knocked down and we have dogs and non of us can get ahold of anyone. So frustrating. We let them know about the issue but they said unfortunately the owner of the house will not do anything so now I guess we are just going to foot the entire bill.

DO NOT RENT FROM LACEY PROPERTY MANAGEMENT OR RENT 6713 BLADE ST SE!!! I did everything they told…read moreme to in order to properly move out and they deducted $600 from my deposit. Liars and horrible customer service! Kookoolani screamed at me on the phone and hung up on me. I seeded and watered the grass, hired a house cleaner, hired a carpet cleaner all like they said. Kookoolani told me it wasn't good enough. Rudest woman I have ever met in my life. DO NOT FALL FOR THEIR WAYS. The business has submitted a response now. Unfortunately there is a lot of false information in there. Do not take this chance with them. Protect yourself and go through any other property management company. Horrible people, awful customer service. They were good when Travis was there. What happened?!?

I'd steer clear of these people and their sister store "Dupont Realty and Property Management"…read more We rented a home from them in Lacey, it was the worst year living in WA to date. Getting their "Maintenance" people to fix anything was near impossible, aside from many other issues.

As both a resident and former HOA board member, I found working with HOA Community Solutions…read moreconsistently frustrating. Communication and follow-through were often painfully slow (I personally have one request that has been in operational limbo for over 60 days and several records requests that have not received any substantive response), reactive, and lacking transparency. Records requests, website/account issues, and basic status updates frequently took far longer than expected to resolve and in recent cases are still unresolved despite engaging ownership and being given a commitment on response deadline that has, yet again, been missed. As a Board Member, I also experienced repeated delays in obtaining vendor bids and progressing operational matters, which created unnecessary bottlenecks for the board and homeowners alike. Architectural review and enforcement processes often lacked clear timelines or consistent communication, despite published HOA guidelines outlining response expectations. While HOA management is challenging work, homeowners and boards need timely communication, accountability, and organized operational support grounded in a clear understanding of each association's governing documents. Based on my experience, I would encourage any HOA considering this company to ask detailed questions about response timelines, records handling, website/account management, and vendor procurement processes before signing a contract. As Washington State welcomes more HOA governed communities through aggressive planned community developments, especially in Thurston, Pierce, and Kitsap County, it's critical that new HOA's choose a management company wisely - with HOA Community Solutions our community now pays a premium for management while suffering a quality of service on par with a company that would charge thousands less per year.

I was fined $150 for having a stroller briefly left out on my front porch after coming back inside…read morewith my small kids from a walk. The stroller was removed about an hour later, yet I still received an email that evening stating I was being fined for the property looking "unsightly" and for "remaining in violation." I've been trying to contact the HOA for two days now -- by phone, email, and voicemail -- with zero response. No one has followed up to clarify or even acknowledge my outreach. It feels like they couldn't find anything else wrong with my property, so they decided to charge me over a stroller. It's extremely frustrating to be ignored while they demand payment for something so minor and temporary. Very poor communication and unreasonable enforcement.

Very appreciative of the work they do. The staff came out to my home to help with a backflow test…read morethat the city said they required, but my home apparently did not need. John made a phone call to the city and removed me from the list going forward. The office staff of Corissa and other were very helpful in explaining this situation as well for me. I will absolutely use them in the future for other needs on my property as they are friendly, thoughtful and courteous. Great business to have in Lacey, WA. Thanks again!!!!

Overall wonderful company. Knowledgeable, friendly, competitive pricing, in fact even better…read morepricing than most other professional landscape companies. I have found them to be available during the week to answer the phone. On top of providing lawn maintenance services, they are full service with lawn renovations, new installs, water features, sprinkler experts. Thankful to have them in our area!

DO NOT HIRE THIS COMPANY. I WOULD GIVE ZERO STARS IF I COULD. Here is my story…read more.. Project took place on our neighbor's property approximately June 17th-24th, 2020. We had no contract with American Built Fence for replacing our gate. Only an estimate was given to us by our neighbor. The estimate was for 8 feet of fence and a gate, when in reality it was only 3 feet of fence and a gate. We were never contacted in any way (phone, email, text, or in person) by American Built Fence about replacing our gate before, during or after the project. I came home one day towards the end of our neighbor's project to the gate replaced. However, the gate was 8" in the air and did not have a handle. Shortly after, American Built finished our neighbors project and left the site. They never had any contact with us about how the gate turned out or any other contact and any other time. And they left our side of the fence and gate area a mess including soil, large chunks of concrete, as well as pieces of our neighbor's shed they had demolished. In addition, during the project they were drinking (and drunk) on the job. They finished off a 12 pack between three guys one afternoon. To make matters worse they even left their garbage (including beer bottles) on our property. (Wish I would have taken pictures!) They also damaged our vegetation including breaking branches that were a few feet off the fence line. A few weeks later when I was contacted about paying, we called and voiced our complaints (finally realizing they weren't coming back to clean up). We told them we would pay the amount they billed (which was higher than it should have been - based on 8 feet of fence versus 3 feet), but they needed to come back and lower the gate to the correct height as well as put on a handle. I text (which is how they were [very unprofessionally] contacting me) and they didn't text me back about coming back to fix/complete the job. When they didn't get back to me, I called the office and was told the lady was out of the office and would give me a call back. She never called back. On September 1, 2020 just 5 weeks later, I received a letter from a debt collector and realized they must have immediately turned me into a debt collector rather than trying to work things out with us.

In the fall of 2019 my wife and I decided that we needed a large deck put on the back of our house…read more My wife has some mobility issues so we had specific requirements that we needed in this deck. We got several bids and after meeting with Shane we knew he was the guy. He helped us design a beautiful 300sqft Trex deck that allows for our BBQ and entertaining passions. Throughout the process we faced a lot of setbacks at the hands of Mother Nature. Our setbacks included terrible rain, some serious flooding. Supplies being delayed and the supplier almost trying to crush their company truck and then additional delays caused by the beginning of COVID-19 closures. None of these setbacks I would directly blame on the contractor. They also had to get rid of an employee and got backed up on other work. So in the end the construction took a lot longer than expected. However we now have the perfect deck with custom low slope stairs that are perfect for my wife. The level of craftsmanship is exactly what we were looking for and now our deck is beautiful, solid and makes the exact statement we wanted it to on our house. We have already used Shane for some fence repairs and we would not hesitate to use them again for other projects. In the end like all projects we ended up a little over budget and it took longer than we had anticipated but we got an amazing deck that we love and that has already impressed neighbors.

I've been reading a lot of reviews about Emerald Management and Consulting, and it's either 5 stars…read morethey walk on water and are miracle workers, or 1 star they totally suck. I hope my review cuts through the noise and nonsense so you can get a better idea of this property manager. I give Emerald a solid 4 stars because for the most part, they're an outstanding, responsive company run by passionate owners, Nicole Lemons and Heather Collins. And who am I? Oh, I was just the HOA president for the worst four years AraVita Condominiums in Magnolia has ever gone through. I could write a novel about my experiences with this building, but I'll cut to the chase: After AraVita was nearly driven into the bankruptcy by two spectacularly incompetent property managers -- South Lake Associates and the infamous CWD Group -- Emerald stepped in and finally showed me how a property manager is supposed to operate. They cleaned up our finances, hooked us up with reputable contractors, and finally guided the Board into some form of coherent path. I consulted for endless hours with Nichole and Heather on how to put out the dumpster fire that CWD Group left us in. Indeed, Emerald has made it a cottage industry in cleaning up the Superfund disasters that CWD leaves their condos in. So why did I dock them a star? Well, nobody's perfect. The first Community Manager Emerald sent me was, shall we say, not up to the task of helping the Board get back on its feet. Fortunately, Emerald understood my frustration (I had already dealt with two previous Community Managers who did, indeed, suck), and they got me a replacement Community Manager who did a great job. Emerald guided the Board through an understandably unpopular but utterly necessary $2 million special assessment to clean up the interior rot in our building, replace the windows and siding, and modernize the elevator. Their relationships with all the involved vendors proved invaluable. There have been several other hiccups, which is to be expected in the complex role of rehabbing and reforming a condo association, especially one left to rot by CWD Group. But all in all, I would totally recommend Emerald without hesitation. Nicole, Heather, and AraVita's current Community Manager Monica are awesome and really do give a damn about the owners and residents. For all you Emerald haters out there....girlfriend, please. Likely you have a fundamental misunderstanding of what a property manager is supposed to do. The buck stops at your Board of Directors, and it's likely that's who you should be whinging to. Addition: Feel free to disregard Victor E's 1-star review. He was one of my owners, and I can confirm the dude was impossible to get ahold of, so I don't know what his trip is. And again, most of the 1-star reviews are likely the result of an incompetent HOA or just plain dishonest owners who won't take responsibility for their own property. Newsflash, people: Condos are NOT apartments. The property manager can only do so much to effect repairs.

Predatory billing and lack of transparency…read more I own a townhouse in a community managed by Emerald Management & Consulting, and my recent experience raised serious concerns about their billing practices and transparency. We experienced water intrusion into our unit through an exterior door off our second-story balcony. I immediately notified Emerald Management because I reasonably assumed that exterior structural issues would fall under HOA responsibility. Emerald contacted a mitigation company, 24ResTech, which came out and addressed the interior moisture over the following week or two. At no point during this process were we informed that we would be personally responsible for any project management or administrative fees. No estimate, hourly rate, or discussion of costs was ever provided. During this time we were told we would need to hire a contractor to make repairs to prevent the issue from recurring. The contractor who inspected the door identified several installation problems: * The head flashing was improperly installed * The door had insufficient weather stripping * The threshold had been installed backwards, sloping inward toward the unit I have no knowledge of any work done by previous owners on this door, and one would assume that any prior work would be documented in HOA or management records. Later we received an invoice from 24ResTech for roughly $1,500 for mitigation work that included removing about one square foot of carpet and running fans for a total of about eight hours. On top of that, Emerald Management charged us $907 in "administrative/project management fees." These charges were never disclosed ahead of time and appeared only after the other invoices had already been paid. When I asked what the charges were for, I was simply told they were administrative costs for overseeing the project. This was shocking considering we already pay over $1,000 per month in HOA dues. Being charged additional administrative fees that were never disclosed and never requested felt unreasonable. Emerald told us we could dispute the charges with the HOA Board and encouraged us to attend the meeting. My husband and I presented our concerns to the board, but a representative from Emerald Management was also present and recommended that the board keep the fees in place because the bylaws allow them. That situation felt like a clear conflict of interest. The management company that issued the charges was effectively advising the board on whether those charges should stand. The entire experience was extremely disappointing. The lack of upfront disclosure, vague invoices, and unexpected administrative fees raise serious questions about transparency and fairness in their billing practices. Homeowners deserve to know what they are agreeing to financially before work begins.