I have been coming to Lotus for 10 years and Vickie is wonderful. One down side is when Stephen is working he talks non-stop at a level where everyone can hear him. It distracts from the relaxing atmosphere. read more

Went in for a pedi at 12pm. And promptly left. The floor was gross. The chairs were nasty and unclean.

Thao does my nails and she gets a 5 star rating for always doing a fantastic job. She is so kind and professional and an all around great person. The owner, Tina, is another story. She does not honor the $25 gift when you refer friends (I've referred 2 friends and she changes her story every time concerning the $25 gift for referring). I was also there Friday 9/26 and the air conditioning was not working and she did not send anyone over to fix it. It was so uncomfortably hot and the employees had to work in those conditions all day. She is not a good business owner as she can be very rude but I continue to go because of Thao and Anna is also a great nail tech who gets a 5 star rating. read more

I've been going to Anna since her days down the road at MK Nails. The location was convenient as it was not far from the old place. The lighting a decor is nice, a very spacious salon. I got my usual Fill and pedicure w/ gel polish. Very reasonably priced and of course Anna always Does an amazing job. She has great attention to detail and all my nails are symmetrical as I often find not all people can quite master that part. Coming back to her as I always do. read more

Lotus Day Spa - Acrylic fill w/ gel polish and gel pedicure. - Nail Salons Near Me - Norfolk, Virginia

Found my new go to spot! I haven't gotten a real pedicure since before COVID. How have I waited so long? Better question is WHY?!?!! I had a rather small window of time this evening to get one done before vacation next week. My old place is walk-ins only and you can get stuck waiting for a long time. So I started searching YELP (as always), and found this place. Not only do they take appointments, but BONUS - you can book online! And when you do, they email and text a confirmation. LOVE THAT! You do have to pay a small deposit when you book online, but who cares? I knew I would be there and it's probably some kind of security measure so some clown doesn't book up all their appointments and not show up. And, of course, they reduce your final bill by that amount. It's not a fee! Another thing I loved? There was NO TV! Just relaxing music and people communicating. Let's face it - when I am getting a pedi, I'm on me time. I don't need to watch some crazy TV show that someone else chose. This is not a sports bar people!! Here's another reason to love them - a loyalty membership program where you earn points for $$ off future services - and it's FREE! I've been a member of some of those before in other salons/spas, and it costs you money. Not here - FREE! Now down to the nitty gritty - the staff is WONDERFUL! So nice! They offer you water or a soda to drink. Every single one of them seemed happy you were there. Not like some places where they only talk to each other in another language (and then I get anxiety - are they talking about me? Are they paying attention to what they are doing?) I got a hot stone pedi, because hey, did you read above? I've neglected myself for too long. The massage was wonderful! In fact, the massage for a regular pedi is a good one, too. Oh and there are no "cheese graters" here - if you know, you know. In the wrong hands, those can be painful. I saw some amazing nail designs, too. I don't know how they've done it, but without the stupid TV, they have created a fun, relaxing atmosphere and almost a community. People were talking (or not, if they chose) and admiring all the pretty nail designs the techs were doing as clients left ("Oooo let me see it!" Was heard often). Get this straight - they take their time with you and do it right. This is so unlike the walk in only places that are just trying to get you in and out (after using the cheese grater) so they can take the next customer. Henry did my pedi and he not only gave me an amazing hot stone massage, but took his time on the polish. It looks flawless! So much better than when I do it (which ends up looking like a toddler did it - sigh). They are clean (watched them clean and sanitize the other pedi chairs after people left), all tools are cleaned - they open a brand new pack right out of the autoclave for each customer. I was impressed. This is just "Hello, Lotus Day Spa," I plan to become a regular! read more

Lotus Day Spa - Thank you Henry! - Nail Salons Near Me - Norfolk, Virginia

I was blessed with a massage by Tina today. Her hands were so excellent. She did such a good job massaging me. I've never gotten my face massaged before. She paid attention to even my ears. She was so lovely and attentive to all of my problem areas. She was a 10/10. I'm giving it four stars not because of Tina but because of the environment. It is not a "spa" but a nail salon with a tiny massage room. But even that wasn't the problem. The massage room was next to the front, where people get their nails done. So, even with the lights off, the curtains didn't do an excellent job blocking the white lights from the front. You could hear conversations between the guests, and you could even hear the pizza shop employees next door talking and singing. The music was skipping a little, and it was an air freshener going off automatically every few minutes. It wasn't very relaxing with all of the environmental noise going on. I don't think this was a "spa" per se. But even with all of that, Tina did an excellent job, and I still really enjoyed the massage and relaxed eventually. I would only return to get my nails done, not a massage. Also, when you checked in, it mentioned a free soda coupon, but they said they had no clue what I was talking about lol. read more

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The staff were SUPER nice and my nails came out lovely. I just got gel polish, but I really love how it came out. Very cute shop too.

First time here and had the basic pedicure and my feet look amazing now! Got gel x nails for first time and love them. Vicky was amazing and super attentive. Will ask for her again read more

Lotus Day Spa - Nail Salons Near Me - Norfolk, Virginia

I got the Herbal rejuvenation pedicure that is listed to be an hour long. It felt very rushed and was missing a bunch of the listed steps in the service. I didn't get any citrus slices/ sugar scrub and masks/ or the hot stones. It was also listed as $64 dollars but I was charged $80 not including tip. Then after I checked out I was informed that card has an additional charge. The vibe was eh the employees there would go to the back for 20 minutes at a time in the middle of a service and even left the girls foot bath next to me running so it over flowed and spilled all over the floor. read more

The spa was nice and prompt with following up with our appointment. The staff was friendly overall. I was over charged and services were switched around without discussion of it. I had an appointment for 2 pedicures one being a gel and then a basic pedicure. They changed it to two gel pedicures for a clear coat on my husband. Not to my standard overall for a spa, I most likely won't be back. read more

The services were not up to my expectations nor did they perform ethical practices when completing my purchase. I made an appointment the day before through their website for a gel mani and herbal rejuvenating pedi (the works). The website appointment system requires a deposit in advance, which I paid. And was required to pay the difference after services rendered. Gel manicure - normal, got what I wanted but it was lazy service. Meaning it's a typical, step-by-step procedure of giving a gel manicure without the care. You can tell the difference between nail techs that enjoy what they do or if it's meaningless. Pedicure - didn't receive every thing listed on the type of pedicure I purchased. And the nail tech was repeatedly digging on the side of my toenail, to clean the cuticle, which was sore a few days after. That wasn't an enjoyable experience. She didn't tell me when she was done. She just finished painting my nails and walked away. I stayed in the chair until my massage (chair massage) finished, got up and went to check out. The nail tech that did my pedicure told me if I was paying with card it would be a 3% charge!! I didn't have $73 cash to cover the difference so I used my card. She ended up charging me $113 - NOT THE CORRECT CALCULATION. The next day I realized the mistake that I was overcharged and called the salon. Spoke to the same nail tech and they said they'd get back to me about it later that day. Didn't call me back. So I called them AGAIN the next day and the same nail tech admitted to overcharging me and said she was going to refund me. She said once she gets to the salon she will see what the charge was and refund me. NEVER HAPPENED. So I decided to call my bank and file a dispute. Get my money back. This didn't have to happen but some companies, like this one, don't care about their patrons or the services they provide or ethical business practices. Not coming back to this establishment. read more

The first time I went my nails looked good and I liked them a lot, second time not so much. I feel like I was rushed and wasn't listened to so I ended up getting something I don't love. The texture looks bad... I wish they were as friendly with new clients as they were to people they clearly deal with regularly. Trying to find a home shop and just feel like I wasn't treated very well, I had pic of what I wanted and was showing the second girl who I guess was only to paint my nails (I think she is learning) and the other lady came and did the design but she never even looked at the picture of what I wanted. I feel like I was pressured with the color and everything. I will prob give them one more try before giving up simply because the first time my nails looked good. Left disappointed. read more

I made an appointment on line and when I got there it was like I was an inconvenience because she was getting off. She barely took off the dip you could see some of the blue through the new dip. The gentleman who did my pedicure did a good job except he acted like getting the dead skin off the big toe was something he wasn't used to doing but he did a great job. The vibe wasn't great in there and it wasn't clean or chic like it looked on line. read more

Overall an okay experience, probably won't come back. I always get gel builder (uv gel, poly gel) and it's hard to find places that offer this or can do this correctly. I recently moved and this place seemed like the best spot and I drove about 45 to come here. I made an appointment online for 6pm, I called at about 5:50 letting them know that I would be just a couple minutes behind, they told me no rush and they'd see me soon. I get to the salon and no one greets me for the first 5-10 minutes, I eventually find the sign in paper. One of the ladies calls out to me and says they'll be with me shortly and I start looking at colors. They ask me to have a seat while I wait. I wait until just before 7pm when I am seated for them to start my nails, I didn't catch her name but I think it's her salon, she was the one answering the phone. I felt slightly pressured to not do the gel builder since it does take more time, but this is what I have gotten for a long time now and works best for my nails. Then she tries to get me to keep the length and I told her I would really like them cut down. She did an amazing job with the application and did not hurt me with the drill. I will say that she used the same acetone solution that was in the jar from the previous client and that was unsanitary but I'm too shy to speak up. We get to the color portion and all was well until the design. She propped up my phone with the picture up and zoomed in on the two fingers with the floral designs. I never expect it to be the exact same and I did choose slightly different colors but she only did one tiny flower and then the stem. There were 2 other colors picked out for flowers and just put on the on the top coat before I could even ask. One of the main reasons why I chose this salon was because there are so many pictures of amazing nails and I was really hoping for something similar. I felt rushed as there were 2 clients still waiting to be helped after me and at this point it was 8:10 by the time I finished. There was also no cuticle oil after and the whole process felt rushed. It might be different than salons I'm used to in California but I don't think I will come back here. I paid $16.50 when I booked my appointment online, and another $53.50 after everything was done. read more

Lotus Day Spa - Nails I got - Nail Salons Near Me - Norfolk, Virginia

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I was expecting a more luxe experience based on what I was reading from the website and the pricing. It's not a typical nail salon that tries to get customers in and out. However the products and process performed during the services were the same as if you went it a regular nail salon. They were very welcoming and had a good customer service. I wish they use a better quality gel polish. I don't think the price equates to the kind of service I received. read more

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Awesome pedicures, professional friendly staff. Pays attention to details and listens to your wants. Love going to Lotus and relaxing!

Stopped in for a pedicure while attending a weekend event and I was able to get an appointment for the same day. The process was efficient and I did not have to wait. The nail salon was clean and pleasant with soothing music to enhance my experience. The pedicure was not rushed, the massage was wonderful and my feet were smooth and well painted at the end! read more

My daughter has gone here many times and has had a good experience. I was with her each time and the techs were very attentive and did great work. However she went today by herself and her gel set was horrible. The techs did not listen to her and still charged her full price for a set that they knew were not what she asked for and the workmanship was poor. She expressed concern throughout the process and was ignored. She is was very disappointed and no effort was made to rectify the issue. Very disappointed as we have had good experiences in the past but today was a very disappointing experience. read more

Cleanliness problem, very very dirty and owner very rude. Tina, who helped me twice, was great and she deserves to work in a better place. The owner spoke to me rudely, says I used another product which I did not Luckily Tina was sitting beside owner and was able to help. The owner stood up abruptly and Tina did my nails beautifully after that with the same product she had used the first time. Still will not go back. Also, even if you make an appointment they take people first come first served so I had to wait over 20 minutes only to be treated rudely. Never again read more

I got gelx done by Julianna and she did an AMAZING job and also had amazing customer service + communication. i usually only get bubble bath by opi on my nails and while they didn't have that color, she made it a point to find a color that matched it so i'd be satisfied. i am obsessed with my nails and already scheduled my next appointment with her. 11/10 read more

Lotus Day Spa - Nail Salons Near Me - Norfolk, Virginia

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Not following instructions. I booked for acrylic online, they charged me online and still charge the full price in person. It was late for me to realize. Customer service is also really bad. read more

Really nice place; I got one of their top tier pedicures and I wasn't disappointed. Best foot massage EVERRRR and their chairs are even better. They offer you drinks and are very accommodating. The only complaint I have is, when I called and asked for their prices, I was given one price, but when paying it was 15 dollars more. When I asked, it was stated that it was a separate charge for their gel polish. I understand a lot of places add a charge for Gel polish, but this should have been communicated when I asked for their gel pedicure pricing. read more

0 stars, do not recommend. It's a nail salon chop shop, not a spa. I booked and paid for services in advance from across the country for my sister's birthday. She had a HORRIFYING experience (rushed appt, extremely painful, no explanation of what was coming next), and when I called the salon, they did nothing but argue with me. Booked a 50 min sensitive skin facial and 30 min scalp massage and my sister was left with a rats nest in her hair after only a TEN min scalp massage, and bruised from the harshness of the esthetician. Way too expensive for such awful service. read more

In an ongoing effort to find an affordable, drama-free nail salon; I decided to give Lotus Day Spa a try. Located along Little Creek Road, next door to Little Ceaser's Pizza. There is limited parking in front of the building but along the side there is more parking available. The reason this isn't a five star review is due to limited nail color options and the pushy receptionist who insists she needs your phone number when you check in. When checking in, you fill out an index card sized form with your name, telephone number and itemization of the services you are requesting. In addition, if you are having a gel manicure there is a $5 charge to remove existing gel color if they did not apply it. There is also an inconsistency in offering of refreshments to customers. My first visit went better than I anticipated. Vicky performed my gel manicure and did a very good job. On my second visit, I went with a gel manicure and regular pedicure. I did not have an appointment but was seen quickly and I even had a technician working on my nails as another began my pedicure. I was in and out within an hour and was very pleased with the services and kindness of the technicians. This location also offer massage services performed by a male or female. Eye brow waxing is also available. The salon is clean, average noise level and capable of accepting contactless pay. read more

Place is clean and everyone is very polite and service was great in general. I recommend Chloe, I was there yesterday and got the most beautiful nails. Exactly what I asked for. read more

Lotus Day Spa - Nail Salons Near Me - Norfolk, Virginia

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I had such a positive experience at the Lotus Day Spa! My sister and I were looking for a place to get our nails done before the holidays (mind you, we don't do this often so we had no idea where to go), and we were both so happy with the results and both agreed that we would come back for the a great service and attention to detail. I showed the girl at the front desk a reference photo and she was kind enough to help me pick out the perfect colors. Tina did my set; she was so talented, and made sure to check in with me during the appointment to make sure I liked the length and shape. Definitely a five star experience! 10/10 would recommend to all my girlfriends (and guy friends)! read more

Lotus Day Spa - Left hand - Nail Salons Near Me - Norfolk, Virginia

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I got the lava stone pedicure and my wife got a gel pedicure. Both of our nail technicians were awesome and had a great time talking with them. The pedicure itself was great and refreshing! They have some nice spa music playing and the massage chairs were a plus! read more

Lotus Day Spa - Free feet pics - Nail Salons Near Me - Norfolk, Virginia

In town for a wedding and showed her a picture of what I wanted and an hour later I'm walking out looking like the picture! Such a good job!

I have been coming to this little place for over a year and getting terrific massages from Stephen. Yes, it's small, it's not fancy, although the owners have made it more appealing by installing a comfortable couch near the entrance. I've always been greeted with a smile and love the atmosphere. Stephen is a great massage therapist and is knowledgeable about anatomy and makes sure he asks questions about areas that near work prior to starting the massage. I come back to him because I know my pain will improve and that he cares about what he does and that's worth it to me. read more

Came for a gel mani and pedi. The price was pretty high for that I believe. However things are increasing in cost. I didn't get any designs or tips/add ins to my natural nails. It came out to over $100. Not sure how they do their pricings, I simply pay what they say. Other than that I enjoyed the service. Very accommodating due to me being a walk it. I always appreciate that opportunity. I did have a lot of over grown cuticle. It's been a very long time that I got my nails done. read more

Lotus Day Spa - Nail Salons Near Me - Norfolk, Virginia

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Juliana is the best! Shes very detailed and thorough with my acrylic and pedicures. She does great art too!! Shes super friendly and sweet. read more

It's been so long since I had my nails done that I finally broke down and called to make an appointment for dip powder overlay. I can't remember her name but she was super friendly and took her time doing my nails. I'm in love with the Hello Kitty design she painted on them! I wish I was staying in town longer than the summer because this would be my go to salon. read more

Lotus Day Spa - Nail Salons Near Me - Norfolk, Virginia

I have been going here for over a year now. I finally decided to splurge and get a lash lift because they said I have long lashes and it would look great on me. Well I got one today and I am sooooo disappointed. The woman doing it was very nice but the work? Not so good. I mentioned it to the front desk and she said to call tomorrow if I wanted a refund, so we will see. Adding a photo because this "lash lift" is insulting. To top it off the gel color I picked must have had the wrong nail attachment to it because I got GOLD polish and the one I picked out was a dark grey/ silver. At least that's what the display showed. Just shows that they are not as organized as they used to be and the quality of work is slowly going down. EDIT: so when I said I didn't like the lash I said "I don't see a difference" but I don't know how these things work. (Maybe it would lift as time went on? Idk!!) I said it's fine. the woman at reception said to call back the next day if it didn't change. So at least she was accommodating but I will be back with an update once I call tomorrow. read more

Lotus Day Spa - Lash lift? Where? - Nail Salons Near Me - Norfolk, Virginia

0 Stars - Spend your money elsewhere My wife was gifted a scalp massage and facial for her 30th birthday, it was the most horrible experience and we will never be back. The appointment was pushed back, and then we were called an hour before the appointment to see if we could be there in 15 minutes. Unprofessional, but okay. We arrive 10 minutes early, at 3:30, the treatments don't start until 3:45, again not a huge deal. The problem is what was supposed to be 90 minutes of total time for treatment was turned into 70 minutes because they closed at 5:00 and my wife was rushed out the door at 4:55. When we tried to get a partial refund due to services not rendered they argued and basically denied any wrong-doing and denied the refund. On top of the fact we were not given the full amount of time that was paid for, the services my wife received were absolutely HORRIBLE. The technician did not communicate with my wife what was going to happen, did not take enough care to accommodate my wife's sensitive skin, and practically tore her scalp off during the scalp massage literally digging in with her nails. They put a plastic bag/sheet over her face and left the room, without bothering to check that she could breathe properly. Poked her face repeatedly, leaving her red and in pain. In short, the customer service was non-existent, the treatments were rushed, my wife was wincing in pain and pulling away from the technician to no avail, and my wife left the salon more stressed and in more pain than when she got there. This business advertises as a full service spa but in reality they are a nail salon with a closet in the back for facials/massages. If you want a real Spa experience, do not go here. read more

I've been looking for a new nail salon since moving to the area in August. I almost gave up hope actually, had my acrylic nails removed and accepted my fate of having ugly hands. Then I came here. I easily made an appointment over the phone, the day came and they called me to offer me the option to come in earlier if I wanted. I liked that and accepted as it was more convenient to me. Trina was my technician, she was kind and thoughtful. She offered me a water, helped me pick my color which was a glittery Christmas red and asked me exactly what I wanted. Then a true Christmas miracle happened and she delivered just that. I don't like long nails, I just wanted an overlay of acrylic on my natural nail. This is something so many places have made difficult for me trying to push other services or a longer length. Not Trina, she told me my short nails were cute and gave my ugly hands a total makeover. I booked a two week follow up with her at the end of my service (which was very reasonably priced) to come back for a New Years look. After several months of searching, I found a spot to keep coming back to! read more

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I love Lotus Day Spa! Every time I go, I always leave really happy with my nail service. The person who works the front desk is super polite and friendly, which always makes it a breeze to schedule an appointment. I use Ti for my manicures and pedicures because he always does a great job. His prices are a little higher than some of the other nail techs, and he requires a $20 deposit that goes towards your service when you book with him, but it's well worth it. I've used some of the other nail techs at the shop as well, but my favorite is definitely Ti. His work is always clean and neat, and I love it! I'm in the Navy, so my nails have to be a complimentary color, but I still feel super cute whenever I leave. I definitely recommend booking Lotus for your next mani/pedi! read more

Lotus Day Spa - Gel manicure (natural nail); color is N93! - Nail Salons Near Me - Norfolk, Virginia

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I'd like to preface this by saying that I never complain and I'm pretty easy to please. Got a gel manicure yesterday. Just not good by anyone's standards. read more

Lotus Day Spa - Speechless (not in a good way). - Nail Salons Near Me - Norfolk, Virginia

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Save your gas and go somewhere else. I passed two other nail places to get here cause it looked so nice online. Well guess what, that's not what it actually looks like (see pics). The pricing here is RIDICULOUS for what they offer and the environment they offer it in. I'm not sure if half the nail techs here are even licensed; the way they paint nails is embarrassing (grossly overpainting the nail and cleaning it up with acetone). I booked a pink and white fill and wanted ombré, and the tech said, "I can attempt it. I did my first ombré yesterday and it was ok." Seriously?! For $45+? I ended the service with my pedicure and walked into another salon on my way home to get my nails done. As a former salon manager, I would not recommend this establishment. read more

Lotus Day Spa - This is what is pictured online. - Nail Salons Near Me - Norfolk, Virginia

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They charge a extra 20-25 dollars for short nails to be remove if you did not get your nails done by them last. No thank you

Tina is wonderful. But overall the shop is just inconsistent. If I don't get Tina there is no telling what my nails will come out looking like after paying $70+ everytime read more