Great service, wonderful pizza and salad. Customer service goes above and beyond! Denny is the manager there and he really is a hands on leader. Will definitely be back! read more

Grew up with Lou Malnatis in Elk Grove Village and now here for 13+ years and Geneva does not disappoint. If there is any mishap, they are so quick to resolve, which is rare. Denny, mgr in the Geneva location was more than helpful in the past. All time favorite pizza place. read more

They delivered on every front when we finally decided to check it out based on a friend's recommendation. We stopped by a little after they opened so the wait was roughly 30min. The Lou's is their veggie-only deep dish, it was packed with flavor. I was a little hesitant to try a veggie pizza but it had a perfectly crunchy crust and tasty fresh toppings. It didn't feel greasy at all despite being a pizza. For something different, we tried the hot honey with pepperoni. While a bit on the salty side, the sweet and spicy kick of the honey made it memorable. Overall, we're thrilled we gave them a try! We'll try to see if we can get their frozen options delivered. read more

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Ordered a deep dish pizza last night for the last time. We never received our dinner. Third party delivery driver delivered our pizza to someone else and went dark on us. Denny the Lou's manager refunded us immediately. He's been good with our several poor delivery experiences before over past three years. Quality and delivery disasters are consistent experience and we are DONE. Rosati's delivers on time and correct orders every time. Pity read more

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A wonderful guy named Chris took my order today and got it perfect! What a nice young man!!! He deserves a raise. S,S,

Toppings slid off top and created a soggy mess. Crust was disgusting. Normally love Lou's but this was bad. They sent another but it'd been almost 2 hours since ordering. Going to stay away from this location for a while. read more

Lou Malnati's Pizzeria - Soggy crust and toppings slidding off - Pizza Near Me - Geneva, Illinois

All I got on this trip was the Chocolate Obsession, which weighed in at more than 10 ounces. There were small brownie pieces on the bottom, then mascarpone and chocolate mousse, and chocolate ganache on top. I added some whipped cream to part of it, to bring forward all the cream flavor that's hiding behind all that chocolate. Very tasty - enough for 4 small desserts or two large desserts. read more

We've tried a few of the pies here and honestly when it comes to chains-- it wasn't as good as Giordano's. The crust was more crumbly and pie itself just not as flavorful as other deep dish pies we've had. The bruschetta was also on the bland side. Very little cheese, too. Still pretty good if you want something quick and that everyone would be willing to eat read more

But the cost to order out and have a meal delivered keeps you from wanting to do it very often.

Seriously I don't know what's happening at the Geneva Lou's, constant delays. I like Lou's but you need to get your act together.. just say NO! If you can't handle the orders. Here is a thought, limit them Also learned today Doordash in delivering from them... NO THANK YOU! Last time I order for delivery. If I am going to pick up a pizza , I have other options, Get your act together!! So disappointed!! read more

Service was excellent. Ambiance was great no complaints. Food - was great no issues. read more

We bought Lou Malnati's to go. The food is Chicago style. We enjoyed it very much as visitor to the area. I prefer a thinner crust but you come here for the deep dish. Ingredients are plenty as the pizza is stuffed. The cheese and sauce are savory and the portions filled our bellies. read more

Soooo good. Literally the best deep dish pizza (and pizza period) in the tri cities area. The only restaurant pizza that I'll spend money on these days. read more

The only time I tried Lou Malnati's was over six years ago, and it was back when I thought Giordano's was king of deep dish pizza. Well, I've come to realize over time that Giordano's is actually the McDonald's of deep dish pizza. That's what happens when you try different types of deep dish pizza and realize how important the crust on a deep dish pizza is on the overall package. So with that said, it was long overdue to give Lou's another chance. I think part of the reason I didn't like Lou's at first was that I let my friends order rather than order what I liked. Ordered a small Malnati Chicago Classic with extra pepperoni and onions (already comes with sausage, otherwise I would've ordered that too). I gotta say that it was WAAAAAY better than I remembered it. Never will I underestimate how important that buttercrust is to a deep dish pizza. Even I can change my opinions over time! Ingredients were super fresh too. Wish I had known before I came here that this location was only a takeout location. Didn't even know that such a place even existed! Would have just called beforehand. Even with that, the pizza was cooked fairly quickly and service was great. Can't complain about that. I still think Pequod's is the best deep dish pizza in Chicago. But yeah, definitely over my Giordano's days for sure. Would love to come back to Lou's again! read more

Lou Malnati's Pizzeria - a pizza in a box - Pizza Near Me - Geneva, Illinois

Ordered pizza and at 4:29 tonight Pizza wasn't delivered until 6:27 We just live in Batavia I called Lou Malnatis Geneva at 6:02 I was on hold for 7 min someone finally answered and transferred me to the manager I was on hold for another 8 min someone else answered and put me on hold again. Then I was told the manager wasn't in and someone would call me tomorrow. read more

Ordered delivery tonight- my family and I have been eating at Lou's for years around the Chicagoland area. Rhe young lady on the phone was absolutely the best- so kind, patient and perfect at what she is doing. I could hear how busy that location was over the phone and was excited! Of course I looked over the pics from this location and this particular app, thinking how hungry I was to get one of my faves. The sauce? Yum! Love it! The sausage, cmon it's amazing! That butter crust is always always a hit. Delivered fast and hot and just in time! I did however take a pic of what arrived. What happened here? I mean I love a crispy edge but can't get soggy if there isn't any sauce going within inches of the edges there. So, I don't know. I thought for sure this was gonna be a five star- it's Lou Malnati's! This one fell short from the crust and its deep dish style, and my expectations. I'll have to give it another go again. read more

Lou Malnati's Pizzeria - Our ordered deep dish tonight - Pizza Near Me - Geneva, Illinois

I normally don't take out pizza, I make it in my pizza oven. I happened to see a Lou's thin crust on IG and it looked incredible. And it was, sausage mushroom and the crisp buttery crust, YUM. Can't say enough good things about it!!! read more

Love Lous! A Chicago classic. Our family favorite. Ask for Harvey as your delivery driver! The manager is great here as well. We like both the deep dish and the thin crust! Try the Malnati salad if you haven't. Very good. read more

I'm just not a fan of their sauce. I know you're supposed to love this pizza, but if you like saucy sauce, it's not for you. To me, it's just chopped tomatoes lightly cooked. The crust is good if you like buttery, greasy crust. With that said, the service and delivery is great! Oh, if you order the sausage pizza, do you want a large slab of sausage over the entire pizza? If not let them know you want sausage pieces. read more

This is definitely good pizza! I ordered delivery and the pizza arrived within forty five minutes. The personal size is the perfect portion for one person. Their small is big enough for two people to share. The pizza is loaded with tons of cheese and the sauce has flavor. Since I ordered delivery, I cannot speak on the actual location. However, I had zero complaints with my delivery order so I assume it's a good location. I say they are worth checking out if you are ever in the area. read more

Lou Malnati's Pizzeria - Personal Deep Dish Cheese Pizza - Pizza Near Me - Geneva, Illinois

As advertised. Took 35 minutes for a small pizza but the waitress was upfront about it. Worth the wait.

They have their pickup time down to science - always has been ready exactly when they said it would be. Very consistent and good Chicago style deep dish. read more

Steer clear of the Geneva location, RaF. Can't rate food because they never made my order. Manager kept talking over me, provided no apology. I was trying to speak then treating me like I was making a scene when I was trying to ask questions. This was after my husband went inside to pick up order and man with accent was telling my husband he was the only person taking orders all day and did we call a different location. I then called the location and the person who took my order answered the phone, and I explain my husband was inside trying to pick up order that he took from me, I asked where is our order, and asked why person speaking with accent lied and told my husband he was only person taking orders all day. He then put me on hold for manager, so I went inside the location while waiting for someone to come back to phone. Basically no accountability and stated people make mistakes, which is true, but you don't treat the customer rudely by cutting them off and speaking over them and then say they are making a scene when the manager is the person who escalated it. Then I tell them forget about the order as we could not wait another 35 min. No offer of delivery or anything. Then as I am leaving he apologizes to the people in the waiting room, this really got me boiling so I turned around and said your apologizing to them, you should be apologizing to me. The manager made me out to be a "Karen" while his actions were what escalated the situation. read more

This location is carry out and delivery only! My friends and I came here not knowing that they didn't have a dining room and ended up going to Giordano's instead, which I prefer over Lou's pizza anyway. ....| \ _ , , , - - , , _ , .../ , ` . - ' ` ' . _ \ - ; ; ; , _ ..| , a - ) ) _ . ; . ( ` - ` - ' - ' ' - - - ' ' ( _ / . _ ) - ' ( _ \ _ ) read more

Guaranteed to please you're taste buds! I've been alive for 52 years and been all over the US. Lou Manalti's pizza is hands down, the BEST PIZZA IVE EVER TASTED! It is a pleasure and a delight to eat at this place! Buttercrust was amazing. read more

If you want classic Chicago style pizza, Lou's is your place. The pizza always tastes fresh and is extremely tasty. My family enjoys crumbled sausage, black olives and garlic but just regular old cheese or pepperoni is also great. Their thin crust is also very good, but Chicago style is the real star here. It's not your typical "ready in 20 minutes" pizzeria, but it is worth the extra time. I have sent frozen Lou's to my friends out of state and they loved it. Makes for a nice holiday gift. read more

I was so excited to see the crustless pizza option and ordered it for dinner tonight. I went to the Geneva location and utilized the curbside pickup. Everything was timely and the young lady who brought out my food was very pleasant. I was quite surprised when I got home with the pizza though as it had not been sliced. Is that a "thing" with crustless pizza? We are in the middle of a move and only have plastic forks and knives at our disposal right now. We ended up just ripping parts of the pizza off so we could eat it. That was disappointing. I hope someone responds to let me know if not slicing it is common. Update. - at the direction of the store, I emailed the main office to express my concerns on June 5 and received an automatic reply saying they would contact me very soon. More than 10 days later - no response. read more

Great pizza, usually fast pick up or delivery. Love their heart shaped pizzas around Valentine's Day! read more

Lou Malnati's Pizzeria - Pizza Near Me - Geneva, Illinois

Best deep dish pizza around - The butter crust and the pizza sauce are amazing! Nothing else to say here! read more

My favorite deep dish pizza around. We had a cheese and a Chicago classic take home and they were just as expected. Our neighbor's Italian and when their little girl heard we brought home deep dish pizza she called home and said she was eating at our place. This is a not a sit down Lou Malnati's. read more

Lou Malnati's Pizzeria - Deep Dish Cheese Pizza - Pizza Near Me - Geneva, Illinois

Lou Malnati's is my favorite deep dish pizza chain. The food is always consistent and prices fair for deep dish. Classic buttered crust and Chicago feel. There are usually free samples when you arrive in the pizzeria as well. If it's your first time having deep dish, I wouldn't recommend paying for a bunch of additional toppings. Either you'll like it plain or you won't. read more

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Love Lou Malnati's pizza. Love it even more because it's the only place I have found that I can eat what seems like real pizza with the crustless option since I can't eat the crusts. Have gotten their crustless pizza since it came out. Last night was NOT a good experience! Got salad, thin crust pizza and a crustless pizza for me. Tasted great as usual. About five hours later, I was severely sick. Clearly my pizza was either under cooked or bad because I'm the only one who ate that pizza and I'm the only one who got sick. Makes me very hesitant to go back which makes me sad because it's my favorite pizza with an option I can eat. The Geneva location will be getting a call as soon as they open today. read more

Ordered from this location for first time. Used online ordering. Confirmation stated 6:30pm pickup. Arrived and waited until 6:50pm. Had to ask about status and that's when they told me they gave our pizza to another customer and I would have to wait another 25 minutes. Not only messed up our order but another order as well. Lack of customer service. read more

awful. ordered 530. arrival listed at 615. by 7 no arrival. I called and the woman at counter said the driver was 5 min away. another 45 min went by. when i called back the manager said he had no order for me. if I owned this establishment I would be concerned. don't order delivery from here unless you don't care whether or not it arrives. read more

We had family visiting and they wanted deep dish pizza. We hadn't had LM's in a while and thought we'd get it for our guests, since they wanted to try it. I was disappointed. The pizza was not great. The taste was unremarkable and the bottom crust was kind of mushy. People are always raving about it, but every time I have had it, I am unimpressed. I think pizza is really left to a person's own tastes. Our family doesn't care for it, but if yours does, great. There are others that we prefer, but we tried. read more

This is my happy pizza... when you are feeling bad nothing makes your day better! We live halfway between this location and the Oswego location but always come here. The pizza is always slightly better, more toppings and everyone who works here is so nice! The salads are really good for a to-go pizza place also. read more

Awesome pizza and salad. Never disappointed when I get my deep dish there. Glad they opened one in Phoenix.

Trust me when I say there is no such thing as a deep dish connoisseur in Chicago. But there are differences between the pizzas. Lou's is good if you are looking for more of a thin and crispier deep dish crust compared to Giordano's. The sauce is a bit darker and thicker as well. Overall all I enjoy Lou Malnati's, though I prefer Gino's East and Giordano's. Great atmosphere and good pizza, give it a try. read more

LONG TIME SUPER FAN of Lou Malnati's after eating Pizzeria Due's and UNO's since the 70's. Unlike Due's and UNO's, Malnati's has stayed true to their original pizza recipe and ingredients ever since! we've eaten at Lou's in DesPlaines, Schaumburg, and Naperville, until they FINALLY opened a CARRY-OUT only in Geneva, Illinois. While we WISH they would open a sit-down restaurant in the Far western suburbs (west of Naperville that is!) the carry-out does not disappoint! We've had a off night once in a blue moon, but overall our standard "Chicago Special" with a little extra cheese and chunky pieces of tomato and the MUST HAVE BUTTERCRUST crust! Why do I write a review tonight? Because In the middle of a record breaking April snowstorm, our pizza was EXCEPTIONALLY good tonight! Crust was perfectly crisp and pizza yummy! Begrudgingly we add pepperoni to one-half (along with the must have sausage!) for our granddaughter, but this pizza is truly meant to be enjoyed with sausage! . If heavy sausage isn't your game, ask for them to go light. Kudos Lou's Geneva for a job well done! read more

On Super bowl Sunday I ordered pizza 4 hours early to be delivered at 6:00. They called at 5:55 and said it would be 15 minutes late. We waited an hour and then called the store. They were very unhelpful and waited 10 minutes to try and find my pizza. It finally arrived , and it was cold! The pizza was good, but will never order delivery from them again. read more