I needed to replace an old water heater. Water Heater Doctor replies were prompt. They removed the…read moreold water heater, installed the new old. Used an apprentice as well as the regular technician. All went well and because they can do other plumbing tasks besides water heater maintenance, they looked at my other needs and will get back to me with suggestions. The best!

My gas tank water heater was 20 years old and I decided to replace it pre-emptively. I requested a…read morequote from 3 companies, one of which was the Water Heater Doctor. Their quote came in the lowest and Brandon was extremely helpful on the phone, so I ended up choosing them. - The quote process was great: I submitted their online form, they gave me a call asking for more details, I sent them a few pictures, and they gave me another call with solutions and a quote. The quote also happened to be the cheapest of the 3 companies I got bids from. - The installation went very smoothly. I understand that direct vent water heaters are a little tricky to install, but Brandon installed perfectly. He arrived on time, got rid of our old water heater, and added a new water heater with several fixes: the overflow pipe now runs to the sink, he used a "flex vent" kit so the water heater can sit on the ground, and he put the water heater in a tray to reduce issues from slow leaks since I don't have a basement drain. - After the install, Brandon taught me how to change the temp / turn the water heater off / how to flush it / how to change the anode rod. Very pleased with the work and my new water heater is working flawlessly. The only downside was that there was no permit. I'm no expert on permits. Portland's website says that water heater changes require a permit. Brandon said it's a "gray area" for residential. I am not planning on selling the house and things looked good to me, so I don't mind too much.

Alex did a great job replacing leaky flanges in both of our bathrooms, including one that drilled…read moreinto tile on slab foundation. He was on time, clear about what needed to be replaced and what it would cost, efficient, and reasonably priced. We'll be happy to call Go With the Flow again.

Several mornings ago my drain fitting in one of my bathrooms failed. After searching on Yelp etc. I…read morecame across this company and thought I'd go with them based on reviews. They committed to a time between 12 noon and 2pm and sure enough the tech showed up. He did a consummate job on replacing the drain. I happened to have the Enviro Tech drain part left over from the faucet installation back in 2007, So that was no problem. I'd definitely recommend and use their services again. :-)

The plumber was friendly and on time. He got he job done & no more clogged toilet. The price was…read morereasonable.

i have been debating a response to your quote of $3,400 for a water heater purchase and replacement…read moreat my 93 yo fathers home in vancouver which you never inspected prior to quote. Here tiz. I contacted two other well established plumbers in clark county regarding the water heater replacement and installation. The results were: one was $1,200.00 cheaper and one was $750.00 cheaper. I get stuck on this disparity and even get angry. Then I remember the $598.00 you charged us to unclog a kitchen drain at my 93 yo fathers house recently..... for a senior citizen, a veteran, not to mention my repeat customer business for 4 years. Sorry, just not comfortable with this type of treatment in this economy. I have chosen one of the other two plumbers as my go to professional. I do not wish you luck as I do not want others to be treated in this way. Goodbye.

I had Ross come out to inspect standing water and a sewage odor in our front yard. Without doing…read moremuch in the way of investigatory work, he concluded that repairs would cost between $15,000-$20,000. When I asked how he arrived at that estimate, the response was simply, "I've been doing this for eighteen years." He stated that our sewer line could not be scoped and that the entire system would need to be overhauled, including excavating the front yard. That recommendation felt extreme given the lack of diagnostic evaluation. I'm very glad I sought a second opinion. The actual issue turned out to be a faulty switch on a grinder pump, and the repair was under $1,000. Additionally, contrary to what was stated, our sewer line had already been scoped when we purchased the home. This experience raised serious concerns for me regarding the accuracy of the assessment and overall integrity of the recommendation. I strongly encourage others to seek additional opinions before committing to major repairs.

Buyer Beware. This company is a rip off. I asked for a quote for three running toilets and a hot…read morewater cleaning. I got a quote for $1900.00. I did give them my card and it was ran through right away. When my daughter got home she said I do not think so. Call them a cancel the service. Was given a call today stating to refund me my money will cost me $115.00. I will be disputing all this with my bank. But please do not use unless you get a couple of quotes. I think these people looked at my home and that I was an elderly lady and thought it was okay to overcharge and apply fees.

P1 Plumbing...IS MY PLUMBING SERVICE AS LONG AS I AM A HOME OWNER...Which will be unchanged until…read moreit's my time. This team of professionals, where do.i being...honest, told me what i could and couldn't do without XYZ (was not in my budget), quotes were on point, I telework, and they respected even that environment. We had a funny crawl space moment that I have told no less than 4 friends cause it was funny...my very bad, curious cat Moxxie...needed to know what they were doing in a "SPACE? SHE DIDN'T KNOW WAS A SPACE!" Needless to say, she shocked the crew! After the fact. This Company could not be more recommended by to......I DON'T KNOW WHAT?!!! THIS IS YOUR NEXT PLUMBER COMPANY.. CAUSE THEY ARE MINE FOR SURE!!! Call them..you can thank me later!

Cannot overemphasize how easy and painless it was to work with Yuriy and his team…read more He showed up on a Sunday evening to confirm the water main leak from my house to the meter at the street and then they worked fast over the next couple of days to get me back up and running with a new 1" line. Jessica called or texted every day to let me know what time to expect the crew and I really appreciated the communication. I got an email copy of the approved permit inspection report the same day they finished up. What an amazing group. Thank you Yuriy and Jessica!

Not the cheapest but very thorough On time…read moreExpensive fee if using a credit card so plan til use cash or check to avoid extra fee

our water heater got really hot water coming out so we called and they had Andre come out right…read moreaway which was good however, now I called to get an itemized bill and the office said I had to talk to the technician. All I want is an itemized bill as to how much was the water heater, parts and labor broken out why is that so hard to do and why do I have to talk to the technician? the office can't do it? seems a little strange to me. Now I wonder if we really needed a new water heater or just a new thermostat!!!

I called Sutherland to get an estimate for replacing my water heater after my neighbor's unit…read morestarted leaking. Since all of our homes were built around the same time, I assumed my water heater was also 17 years old and might need replacement soon. After I sent photos of my water heater and the model details, Ti took the time to look up the serial/model number on the Bradford White website and discovered that my unit was actually only 11 years old, not 17 as I had thought. He texted me back and asked for clearer photos to confirm the manufacturing date. I called him right away, and even though I currently have no issues with my water heater, he generously spent time explaining everything in detail. He told me that Bradford White is a very reliable water heater and that this model generally does not require routine tank draining for maintenance. He also gave me valuable advice for the future, recommending that when I eventually replace the unit, I should install it on a metal drain pan with moisture detection for leak protection. I was genuinely impressed by his honesty, knowledge, and willingness to help without trying to sell me something I don't need right now. He could have easily pushed for a replacement, but instead he gave me thoughtful, professional advice and saved me unnecessary expense. I truly appreciate the time he spent helping me over the phone, and I would absolutely recommend Sutherland to anyone looking for an honest and knowledgeable professional.

We have engaged Sutherland several times this year for plumbing jobs at our home. The office…read moremanager J'eerie, owner Ti, and plumber Jack each have provided excellent customer service in each of our interactions. Jack's plumbing workmanship quality has been top-notch. We also appreciate Jack's thorough and patient explanations and his professional demeanor. Thank you to Jack and all the Sutherland Team!

Just had a lot of work done by Jake, who was awesome! He was professional, courteous, and very…read morethorough in fixing our plumbing. Will definitely use him for future work.

Zack from Service Pro Plumbing exceeded our expectations. We have rave reviews and will call…read moreService Pro Plumbing again. Zack replaced an outdoor facet that was problematic and not working. It was a good experience from the outset. We received a text that he was on his way and his photo - security conscious. He was driving a clean, logo'd van. He smiled, made eye contact, introduced himself and shook hands. He looked over the situation and gave his recommendations. We were pleasantly surprised at his professionalism and high-quality work. He replaced the faucet with a better quality one and reconnected the hoses. He was clean and organized. I would repeat that we will call Service Pro Plumbing again - and hope that the technician is Zack.