Taylor A. came out and was fantastic. He took a thorough look at the entire situation, which was my…read morefridge not having a proper water line and was preventing a new one from being installed, and gave me options to resolve that covered all the bases. He looked at the whole system and digested what the previous owners had done on their own and explained how each option would solve the problem and what the longer term implications would be. They came out the day after I called and fixed the problem that afternoon for a fair price. 10/10 gonna use these folks for my future plumbing needs.

We had the Plumbing and Sewer Renewal Specialists come over to advise us on a sewage macerator -…read moreand they ended addressing a bigger problem by installing a sump pump. This saved us thousands of dollars, major headaches, and safeguarded our crawl space for years to come. Taylor was our guy and his team (another Taylor) were super professional, easy going, and had a level of quality that's hard to find.They also went way above and beyond. While in our crawl space, they noticed a dryer duct had come unhooked - and fixed it while they were working. I really appreciate that this company never tries to upsell and shoots straight when it comes to what is a critical repair and what can wait. They also give you a range of options that don't break the bank. These specialists are truly special.

I am so grateful I found the Water Heater Doctor on Yelp! When we bought a house in Vernonia one of…read moreour biggest challenges was finding vendors willing to drive out there, but not only were they willing to make the drive, they were also SO helpful and communicative and very well-priced. Now when we move into our new house we'll have hot water and a safely installed system! They're awesome!

Replaced an old water heater with a new Bradford White. They matched the best price and scheduled…read moreit on a day of my choice. Charlie who provided customer service on the phone was excellent and John the installer was not only efficient but very knowledgeable and gave great suggestions. Would use again and recommend in a heart beat!!! Thank you Water Heater Doctor. I give them 10+ stars.

I've got one word....... KESH!!!!…read more I am in process of building a home and refurbishing a few properties ....... Kesh has gone out of her way to answer every question, or find the answer. She has gone over and above, in a time when great customer service doesn't happen anymore........ I actually tried Hiring her for one of our businesses, but she is loyal enough to stay where she is. I called the business and spoke to Glen, just to make sure they know how outstanding an employee they have!!! I hope George Morgan rewards employees with great pay and commission!! Thank you again Kesh!!!!

I used this business 5 years ago for remodel of kitchen and two bathrooms. All this time later, the…read morehelp and quality is superb. I had help from Bridgette in the Tigard location and she went the extra mile to help. It is no wonder this business has stood strong through its many years in Portland! Great place!

Needed new water heater, got quotes from Fusion and Home Depot. HD was 20% less BUT only quoted…read morethe water heater and the install with the caveat that any addition items or work would be added on. I've worked with HD before, and have had no issue, so I think they are fine I have no beef with them. Fusion gave a detailed quote of all items to be replaced and the model of water heater. The quote included new water hoses (stainless steel) , new gas hose, new earthquake straps, the addition of an expansion tank (which I think is now required for code). Everything that the job needed was on the quote. Baring unforeseen issues (which happen) I knew exactly what the cost was going to be. Some of the items may have not absolutely needed replacement, but you don't want a $30 hose to ruin a $800 water heater (which is what happened to my last water heater and why we are here today). The solution provided was complete. HD may have had a less expensive quote, but it would have gone up, so I think in the end HD was not really a better price. Given the good reviews online and detailed quote at what I felt was a fair price, the job went to fusion. From inquiry to initial response was very quick, a couple of hours maybe. All communication was timely. Install date was set for three days after my inquiry. The day of the install they were a little late, but I got a text communicating that and an arrival time. I appreciated that very much. When they showed John introduced himself, very polite, nice guy. Then they went to work. They completed the job in a few hours. They left the work area clean and removed the old water heater. The install was beautiful, I know it's a water heater, but damn it was a clean install. Fusion gets five stars. There is no aspect of this job that I can suggest a need for improvement. Price: Five Stars, since the price was close to HD, I feel that I paid a fair price Communication: Five Stars, responsive and let me know they were running late Install: five stars, you can just tell that they paid attention to detail and did a clean job. I feel that I didn't pay a premium for that attention to detail. Attitude: five stars, John's a really nice guy Thank you Fusion, I really appreciate the quality of the job you did.

John is extremely knowledgeable, communicative, and willing to research the unknowns on a project.read more

I called Sutherland to get an estimate for replacing my water heater after my neighbor's unit…read morestarted leaking. Since all of our homes were built around the same time, I assumed my water heater was also 17 years old and might need replacement soon. After I sent photos of my water heater and the model details, Ti took the time to look up the serial/model number on the Bradford White website and discovered that my unit was actually only 11 years old, not 17 as I had thought. He texted me back and asked for clearer photos to confirm the manufacturing date. I called him right away, and even though I currently have no issues with my water heater, he generously spent time explaining everything in detail. He told me that Bradford White is a very reliable water heater and that this model generally does not require routine tank draining for maintenance. He also gave me valuable advice for the future, recommending that when I eventually replace the unit, I should install it on a metal drain pan with moisture detection for leak protection. I was genuinely impressed by his honesty, knowledge, and willingness to help without trying to sell me something I don't need right now. He could have easily pushed for a replacement, but instead he gave me thoughtful, professional advice and saved me unnecessary expense. I truly appreciate the time he spent helping me over the phone, and I would absolutely recommend Sutherland to anyone looking for an honest and knowledgeable professional.

We have engaged Sutherland several times this year for plumbing jobs at our home. The office…read moremanager J'eerie, owner Ti, and plumber Jack each have provided excellent customer service in each of our interactions. Jack's plumbing workmanship quality has been top-notch. We also appreciate Jack's thorough and patient explanations and his professional demeanor. Thank you to Jack and all the Sutherland Team!

I called Sean with Imagine Plumbing for help with a slow-draining shower pan…read more He was very courteous and informative on the phone, and after asking a few questions, he explained the situation thoroughly. He also let me know he might not have the proper equipment to handle the repair and promptly gave me a referral. This kind of honesty is rare and truly appreciated. I will definatly call on Sean again when we have any plumbing issues

Sean and this company was awesome! There was an opening in his schedule and he came right out to…read moreassess our bathroom clog. We had put up with it for some time. We had a pedestal sink and I've also put up with that for ten years. He would have had to take it apart to fix the clog and it cost about the same price to just get a new vanity. So we did that and Sean came back the next day and's fixed our clog, which was pretty extensive. Yikes. Recommended better products to use for drains and catch hair etc... he was very professional and nice, and patient. Very reasonable prices in my opinion. He also is a cat lover like we are. We would definitely use him again!

Loved working with Bill. After some preliminary texting for questions and diagnostics, he arrived…read moresooner than I could have hoped, identified the problem, and had repairs done in under 30 minutes. All for less than other places were charging simply for diagnosis. Also, was great to chat with while getting it all done.

This furnace was installed by Metro about 3 yrs ago; occasionally condensation leaks especially…read morewhen intake air temperature is 20 or lower. I removed the condensation pump as it's output tube was frozen..He repaired the internal condensation leak and replaced the pump.

Great experience with John. We were able to schedule him to come out the next morning to replace…read moreour outdoor faucet, and he arrived right on time. Our home is over 30 years old, and John was clearly experienced -- he explained what could potentially be behind the wall and what needed to be done. We had originally planned on a ball valve faucet, but John explained that it wouldn't hold up well in freezing weather and wouldn't be up to code if we ever decide to sell the house. He suggested a better alternative and had the part on hand, so there was no delay. I learned a lot from John throughout the process. His communication was great, and his pricing was very competitive. Highly recommend!

Fast response, then completed high quality work at a very fair price. Replaced an outer water…read morefaucet. Would definitely contact again when we have other plumbing needs.

To begin, I used Precision Water Heater on two (2) separate occasions. The first time I contacted…read morethem because my hot water was not working. They arrived on time, assessed the situation, then provided a solution which resulted in replacing the tank. The quote I received was reasonable so I agreed to the terms and conditions to move forward with the services. The tech cleaned and removed all trash and materials after installing the new heater. A couple months later I had a service issue which resulted in a warranty item needing to be replaced. Precision came out right away and performed the required services. I'm truly grateful for these guys and I would highly recommend to anyone looking for quality service from their professional staff. Thank you Precision!

The water heater went out in our Portland, OR house, which is a big problem for the tenants living…read morethere. The house has a Direct Vent type of water heater, and those units are hard to find. After getting an extremely high estimate from a major national firm, with restrictive install dates (this kind of thing can't wait), I called Precision Water Heater and immediately connected with Paul. He provided a complete quote, on the spot by just looking at pictures, and located the right unit and installed it the very next morning. All work was completed within his originally quoted budget (a much better price than the others). In addition, he sealed the exterior wall outlet hole with special sealant that he purchased, and didn't charge me. I couldn't ask for a better experience or better contractor. I will use Precision for my future needs, and highly recommend them. bruce (california)

We had a clogged shower drain upstairs with a loose pipe, which created a leak in the ceiling in…read morethe downstairs bathroom. Water pooled in the ceiling. After having such a positive experience with Alchemy last time putting in our new water heater, I knew who to call. I called Alchemy, and within one day, they came out and fixed the leak and replaced the pipes. They did a fabulous job, and Josh and Sarin were very professional and polite. You could tell they cared about us and wanted our needs met, which I appreciated. We are delighted with the finished product. We even told them on the spot about a leaking faucet in the bathtub, and they also fixed it that day. The value was in line with what other businesses quoted. The quality of the work and the speed at which they came over is also worth the price, in my opinion. I believe we have found our plumbing company

Emergency! and they were able to come same day for shower problems (house water had to be…read moreshutdown!) 2 friends thought we'd have to replace the whole thing and cut out the wall. they were able to fix the shower with out a remodel. Thank goodness. Since the place i used to use is out of business, this is the new plumber we will use. thank you for saving us today.